NINEBOT LIMITED2024 SUSTAINABILITYREPORT

About This ReportChairman’s AddressAbout UsIntroduction

Appendix

Efficient Governance

Driving Sustainable Development

Excellent ServicesAdvancing New Productive Forces

Shared GrowthCaring for Employee Development

Collaborative DevelopmentBuilding a Green Supply Chain

Giving Back to SocietyShaping a Beautiful Countryside

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Efficient Governance SystemPracticing Sustainable DevelopmentManagementUpholding Business Ethics

Contributing to Climate NeutralityStrengthening EnvironmentalManagementDeveloping Green Products

Lifecycle ManagementEnhancing Supply Chain ResilienceEmpowering the Supply Chain

Promoting Rural RevitalizationEngaging in Social Welfare Initiatives

Protecting Employee RightsSupporting Talent DevelopmentSafeguarding Occupational HealthDriving Technological InnovationEnsuring Product QualityEnhancing Customer ServiceStrengthening Information Securityand Customer Privacy Protection

Key Performance IndicatorsIndex TableGreenhouse Gas Verification StatementIndependent Assurance Opinion StatementFeedback Form

01/02/03/

01/02/03/04/

01/02/03/

01/02/03/

01/02/

Green DevelopmentShaping an Ecological Future

0304

0506

2024Sustainability Report

About This ReportChairman’s AddressAbout Us

INTRODUCTION

2024Sustainability Report

This report is the 2024 Sustainability Reportreleased by Ninebot Limited (hereinafter referredto as "Segway-Ninebot," "Segway-Ninebot," or"we"). It comprehensively presents Segway-Nine-bot's philosophy, practices, and key progress insustainability throughout 2024. The report aimsto enhance communication and engagementwith both internal and external stakeholders.Adhering to the principles of objectivity,standardization, transparency, and comprehen-siveness, it primarily discloses Segway-Ninebot'spractices and performance in environmental,social, and governance (ESG) areas.

About This Report / Chairman’s Address / About Us

2024Sustainability Report

ABOUT THIS REPORT

OverviewScope of the ReportUnless otherwise specified, this report covers Ninebot Limited, including its major domestic and overseas subsidiariesand offices.Reporting Period

The Sustainability Report is published annually, covering the period from January 1, 2024, to December 31, 2024 (here-inafter referred to as the "reporting period"). To enhance comparability and forward-looking insights, certain sectionsappropriately reference data from previous years.Basis of PreparationThis report has been prepared in accordance with the "Shanghai Stock Exchange STAR Market Listing Rules", the"Self-Regulatory Guidelines for Listed Companies No. 1 – Standardized Operations", and the "Self-Regulatory Guidelinesfor Listed Companies No. 14 – Sustainability Reports (Trial)" issued by the Shanghai Stock Exchange. It also referencesthe United Nations Sustainable Development Goals (UN SDGs) and the "Global Reporting Initiative (GRI) SustainabilityReporting Standards". Additionally, it proactively incorporates elements from the "International Financial Reporting Stan-dard S2 – Climate-related Disclosures (IFRS S2)" and the "Ministry of Finance's Enterprise Sustainability Disclosure Stan-dards – General Principles".

Information Sources

The information and data disclosed in this report are sourced from Segway-Ninebot's official internal documents, statis-tical reports, annual reports, and regularly compiled ESG case studies. If statistical methods were adjusted for certaindata during the reporting period, resulting in discrepancies with past reports, the information in this report shall prevail.Financial data in this report is presented in yuan (RMB). In the event of inconsistencies with the financial report, thefinancial report shall take precedence.Approval and ConfirmationThis report has been reviewed and approved by the Board of Directors and is released concurrently with the annualreport. The Board of Directors undertakes to oversee the contents of this report, ensuring that it contains no falsestatements or misleading disclosures and is accurate, truthful, and complete.AccessYou can download the electronic version of this report from the Shanghai Stock Exchange website (www.sse.com.cn)and the official website of Ninebot Limited (www.ninebot.com) for more information. To gain further insights into ourCompany, you may also refer to the annual report or visit our website.This report is published in both Chinese and English. In the event of any discrepancies between the two versions, theChinese version shall prevail.Contact UsIf you have any inquiries or suggestions, please contact us through the following channels:

Address: A4 Building, Zhongguancun DongshengScience and Technology Park, No. 66 XixiaokouRoad, Haidian District, Beijing, China

Phone: +86 10-84828002-841Email: ir@ninebot.com

CHAIRMAN’S ADDRESS

In 2024, as the global economy enters a period of volatility and China progresses toward high-quality development,Segway-Ninebot is honored to be recognized as a key player in China's emerging advanced manufacturing sector, deeplyengaged in the globalization wave of China's intelligent manufacturing. Leveraging our strengths in technological innovation,supply chain management, and global market reputation, we have achieved steady growth and continue to lead the globalmarket for innovative short-distance transportation and service robots.This year, we have deeply implemented the ESG business philosophy and realized four major transformations in our overalloperations and organizational structure. First, our industry-leading advantages have become more pronounced, with multiplemilestones achieved, including ranking first in global sales of electric scooters, reaching a domestic shipment milestone of sixmillion electric two-wheelers in record time, establishing the world's first border-less lawn-mowing robot brand with 100,000household users. Second, each Business Unit (BU) has flourished under independent leadership, collectively drivingSegway-Ninebot high-quality growth. Third, our regional market penetration has been continuously strengthened, withadditional subsidiaries and offices established across major global markets, including Europe, the Americas, and the Asia-Pa-cific region, further solidifying our local channels and brand advantages. Fourth, our overall business operations have becomemore systematic. Beyond focusing on our own development, we are also fostering industry-wide innovation and upgrading byinvesting in the industry and supporting supply chain partners, continuously creating value for users and all stakeholders.A key priority for us has been integrating corporate operations with social and environmental co-governance. As a hard-techenterprise, we have maintained industry-leading R&D investment in 2024, securing over 5,600 global intellectual propertyrights. We have also introduced advanced corporate management models to refine our organizational structure, optimizeproduct development processes, and attract top talent, thereby enhancing market responsiveness and product competitive-ness. Furthermore, our highly standardized and automated intelligent production lines, coupled with effective channelmanagement strategies have significantly improved the efficiency of our manufacturing and operational services.In environmental protection, we actively support China's “dual carbon” strategy by further deepening lean productionmanagement. Partnering with supply chain enterprises, we have proactively implemented ESG management standards acrossmajor production processes, incorporating eco-friendly materials and promoting energy conservation and emission reductioninitiatives to build a green supply chain. Through our electric scooter and electric two-wheelers, we are also enabling globalusers to embrace greener transportation. As of 2024, Segway-Ninebot has accumulated over 22 million registered usersworldwide, with a total global travel distance exceeding 32 billion kilometers. The cumulative reduction in carbon emissionshas reached 1.55 billion kilograms, equivalent to planting approximately 86.41 million trees. Additionally, we place greatemphasis on low-carbon and safe production, actively conducting third-party carbon verification statements and supportingcarbon reduction goals, contributing to the establishment of a new green development framework.In fulfilling our social responsibility, we have taken the lead in establishing a lithium battery recycling system for electrictwo-wheelers to address the challenges of retiring old electric vehicles, allowing users to directly participate in the circulareconomy. Moreover, through electric vehicle safety awareness campaigns, we are aligning with policy directives to enhancepublic safety and promote the long-term sustainable development of the industry. We are also actively involved in developinginternational and domestic standards. By the end of 2024, we had led or participated in the formulation and revision of over100 domestic and international technical standards across various fields, including electric bicycles, self-balancing scooter,electric scooter, service robots, and batteries, effectively bridging gaps in multiple areas and advancing the standardizationand internationalization of related industries. Furthermore, we are deeply committed to public welfare, engaging in initiativessuch as rural revitalization, disaster relief, poverty alleviation, and educational support, contributing to social harmony anddevelopment.For us, ESG is not just a philosophy but a critical pathway to sustainable corporate development. It represents a new bench-mark for listed companies, a core framework for assessing corporate quality, and a crucial challenge that businesses mustaddress in the modern era. To this end, we have established the Strategic and Sustainable Development Committee directlyunder the Board of Directors, with the Sustainable Development Working Group to oversee Segway-Ninebot's ESG effortscomprehensively. This structure ensures a robust sustainability management framework, integrating ESG principles intocorporate governance to guide business operations.We recognize that as we expand globally, we will inevitably face challenges related to international ESG compliance and other issues.However, we firmly believe that by adhering to regulatory standards, fostering pragmatic innovation, and continuouslyoptimizing our global market presence and green management practices, we can turn challenges into opportunities andachieve high-level growth. Looking ahead, we remain confident in the global economy, with globalization continuing to be akey focus. We will steadfastly uphold our commitment to technological innovation, further expand into global markets, andadvance toward our long-term goal: Serve 1 billion individuals worldwide with innovative personal transportation and roboticsproducts, contributing to China's intelligent manufacturing on the global stage.

Segway-Ninebot Founder and Chairman:

Lufeng Gao

2024Sustainability ReportAbout This Report / Chairman’s Address / About Us

About Segway-NinebotSegway-Ninebot is a global leader in electric personal mobility products, power sports and home robotics, focusing on user-centric product technology and experience innova-tion, providing a variety of personal mobility and home service robot products. Founded in 1999 in Bedford, Segway as a pioneer in the field of self-balancing transportation andelectric scooters, Ninebot was founded in 2012 in Beijing, China, focusing on exploration and innovation in robotics and personal mobility. In 2015, the two companies weremerged strategically to create Ninebot?Limited, (Segway- Ninebot ), an international company with business across many continents.Currently, Segway-Ninebot has regional headquarters in Beijing, Dallas, Southern California, Changzhou, Amsterdam, Paris, Barcelona, Cologne and Singapore, employing morethan 4,000 people from more than 30 countries.On October 29, 2020, Segway-Ninebot (stock abbreviation:Ninebot?Limited) was listed on the STAR Market of the Shanghai StockExchange under the stock code 689009, becoming the first company in China to adopt the "VIE + CDR" structure.Adhering to the mission of "simplifying the movement of people and things, making life more convenient and interesting" (Simply Moving), Segway-Ninebot is committed tosimplifying personal travel through cutting-edge robotics and electric drive technology, and continue to develop industry-leading products and services to provide first-class expe-rience for customers.Segway-Ninebot is more committed to continuously creating and improving its advanced electric drive and hybrid drive technologies, looking forward to working with customersto create a greener and more sustainable future for the world.

MissionVisionValuesSimplify the movement ofpeople and objects, and makelife more convenient and fun

Become the coolest and respectedGlobal Top 500 technology companyServe 1 billion individuals worldwidewith innovative personal transportationand robotics products

Focus on customersValue diligence and dedicationEffective innovation as the driving forceResults-orientedReward the staff with the forefrontreturn of the industry

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2024Sustainability Report

Corporate Culture

1999

History and Development

Segway Inc.was founded in Bedford, USA

2012Ninebot was founded in Beijing, China

2002Segway PT went on sale to the public

2013

Launched self-balancing scooter2008

Segway self-balancing scootersentered into the China duringthe Beijing Olympics

2015Segway and Ninebot merged2016Segway robotics was established2017

Launched E-KickScooter2018 Launched Segway Service robot S1

2019

Launched Off-Road Vehicles and E-two wheelers

2020Listed on the STAR Market of the Shanghai Stock Exchange2021

Launched the smart lawn mowing robot

2022

Launched delivery robots Servebot S1 and Delieverbot D2

2023

E-two wheelers shipments reached 2.6 million units2024

Released the microfilm

starried by Jackson Yee

Memory Journey

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2024Sustainability Report

Major Products

Segway-Ninebot launched the all-new off-road SUV scooter, the Segway ZT3 Pro, expanding new sub-application scenarios for electric scooters.It also introduced upgraded versions of the Ninebot electric scooter E2 Plus, F2, and E2 Pro, as well as the C2 Lite children's electric scooter.Through continuous Reaserch & Development investment and product innovation, Segway-Ninebot continues to meet the diversified marketneeds, strengthen its core competitiveness in the industry, and consolidate its dominant position in the global electric scooter market.Self-balancingScooter andElectric Scooter

Segway-Ninebot continues to optimize its product portfolio by launching multiple new electric two-wheeler models across various marketsegments.New models include the Orion EVA co-branded edition, the MIX family, the Imaginator C series, the upgraded Voyager F2z 110, theclassic smart electric vehicle A2z, the Navigator M+ series, the Magician K series, the E-series MK2, the E300P MK2, and the standard bench-mark electric bicycle Mechanic Gen 2 and its Asuka co-branded edition. This diversified product strategy further solidifies Segway-Ninebot'sleadership in the electric two-wheelers industry.ElectricTwo-wheelers

In January 2024, Segway-Ninebot introduced the Segway E-bike Xyber and Segway E-bike Xafari at the Consumer Electronics Show (CES). In thedomestic market, Segway-Ninebot launched the Segway E-bike Xyber, a unique American-style fat-tire crossover model. Segway-Ninebot alsoinnovatively introduced the "Hunting Crossover" concept, which, with its novel design and distinctive style, quickly gained popularity amongyoung Chinese consumers. With its outstanding technology and design, the E-bike series offers enriched functionality, a more comfortable ridingexperience, and a simplified cycling process, making riding more convenient and enjoyable.E-bike

Segway-Ninebot's Off-Road vehicle lineup includes the ATV-Snarler, UTV-Fugleman, and SSV-Villain series, catering to various use cases such asmountain riding, recreational racing, farm cargo transport, competitions, and complex terrain traversal. During the reporting period, Segway-Nine-bot launched new Off-Road vehicles, Segway AT10 and Segway UT6. With a global presence in over 60 countries and more than 3,000 dealer-ship outlets, Segway-Ninebot is committed to becoming a leading provider of Off-Road mobility solutions.Off-Road Vehicle

Driven by its mission to use technology to expand the boundaries of life, Segway-Ninebot has entered the global market with its intelligentlawn-mowing robots, enhancing the lawn-care experience for millions of users. During the reporting period, Segway-Ninebot launched theSegway Navimow X3 series. As the flagship model in the Navimow lawn-mowing robot lineup, the X3 series features rapid charging, a large-di-ameter cutting disc, and higher operating speeds. These technological innovations have enabled a mowing area-to-charging time ratio twice theindustry average, setting a new benchmark for mowing efficiency.Lawn-mowingRobots

Segway-Ninebot has various delivery robots, including the Ninebot Sugarcube、Ninebot UFO and the Ninebot BaoBao delivery robots, which hasachieved a wide expansion in many fields. Ninebot robot mobile platform RMP will continue to focus on the development of the underlyingtechnology, give full play to its advantages in intelligent mobile capabilities, face the mobile robot market, and empower the global service robotindustry.Service Robots

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2024Sustainability Report

Annual ESG Key Performance

Total revenue（RMB）

14.20

Total assets（RMB）

15.68

billionbillion

Covering participants

Held distributor seminar

Covering distributors1,000+

Covering participants1,000

Information disclosure ratingby Shanghai Stock ExchangeA-level

Compliance sessions

Business ethics trainingamong employees

billion%

Conducted integrity andfrugality initiatives

Suppliers signed integrityagreements

%%

Covering participants

Conducted anti-corruption trainingsessions for new employees

Net profit attributable to thecompany's shareholders（RMB）

1.08

%billion

Economic

Governance

Net assets attributable to thecompany's shareholders（RMB）

6.16

billionYoY Growth

38.87%

81.29%

44.50%

12.82%

Net profit after deducting non-recurringgains and losses（RMB）

1.06

157.24%

Basic earnings per share（RMB）

15.32

YoY GrowthYoY Growth

83.03%

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2024Sustainability Report

Electric Self-balancing Scooter and Electric Scooter、ElectricTwo-wheeler、Off-Road、E-bike、ServiceRobots、IntelligentLawn-mowing Robots are ISO 14001 certified;With more than 20 types of cartons eliminated, reducing the usageof corrugated cartons over 190,000;57% products of Commercial Mobility BU have completed LifeCycle Assessment (LCA) and carbon footprint certification;The Micro Mobility BU improved the packaging size of scooterproducts, increasing container utilization from 75% to over 85%,effectively reducing transportation-related carbon emissions.

100% of suppliers underwent audits, and all suppliers passedquality management certification;The 72-hour resolution rate improved from 54% to 84%,a year-on-year increase of 55%;Segway-Ninebot passed ISO 27001 information security manage-ment system certification, Class II and Class III ;Segway-Ninebot set health and safety production goals to ensure0 major production accidents (major fires, explosions, or equipmentfailures), 0 environmental pollution incidents, and 0 new occupationaldisease cases;By the end of 2024, Segway-Ninebot have led or participated in theformulation and revision of more than 100 domestic and internationaltechnical standards, including 9 international standards such as ISOand IEC,7 foreign/regional standards, 37 national standards, 6 industrystandards, 3 local standards, 27 group standards, and 16 corporatestandards;Segway-Ninebot used the Gallup Q30 survey to gather employeefeedback, with an overall score of 4.25 in 2024;

This part of the data onlyincludes the retail side ofthe product, excluding thesharing business for the time being, and the fulltext is the same.

Environment

Social

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2024Sustainability Report

32+Global travel distance

1.55

billion kilometersbillion kilograms

Cumulative carbon emissions

86.41

billion kilogramsmillion trees1

Equivalent to planting approximately

70+

million trees1kinds

Recyclable packaging partsTotal greenhouse gas emissions (Scope 1+Scope 2) amounted10,038

Estimated annual output

3.7

Total installed capacity

3.7

million kWhMW

Off-Road BU grid-connecteda rooftop photovoltaicpower system.

Quality-focused training

Quality assurance seminars

Public welfare projects

Offline volunteer activity hours

Total investment（RMB）

1,341

Individuals benefited

4.41

MWmillion

million%

%%

Supplier audit rateComplaint resolution rate

16,614

Safety training to employees

4,913

Total employees

32.22

%%

R&D teams accounted for

Ethnic minority employees

Major Honors of the Year

Brand Image

EqualOcean

2024 Commercial Robot Pioneer Top 10

Daily Economic News

2024 Outstanding Brand Casefor Listed Chinese Companies

Economic Observer

“2024 China International Economic ManagementTechnology Forum” Core Competency Benchmark Enterprise

Financial Network

2024 Industry Influence Brand

Beijing Federation of Industry and Commerce

Beijing Private Enterprise Top 100 for Social Responsibility

Value Transmission

CCTV Finance

Annual Technological Innovation Award

Shanghai Securities News

2024 "SSE·Golden Quality" CorporateLeadership Award

Huaxia Times

2024 Annual Investment ValueEnterprise Gold Cicada Award

Financial New Media

Annual Best Reputation Product Service Award

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2024Sustainability Report

Value Transmission

Yinshi Finance

2024 Market Value Management

Silver Cicada Award

Jinmen Finance

2024 Annual Best InstitutionCoverage in Investor Relations

Huaxia Times

2024 ESG Excellence Case forListed Companies

China Listed Companies Association

2024 Sci-Tech Innovation BoardListed Company Leadership Figures

China Association for Public Companies

2024 Best Practice Award forListed Company Board Offices

Value Online

2024 Best ESG PracticeAward for Listed Companies

Cailian Association

2024 Luanlu. the fifth Elite Secretary Award

Securities Star

Outstanding Enterprise Award for New Productive Forces

Cailian Association

2024 the fifth ESG Pioneer Award

Daily Economic News

2024 Best Secretary for Sci-TechInnovation Board Listed Companies

Yicai

China Corporate Social ResponsibilityTechnology for Good Contribution Award

Securities Times

18th Sci-Tech InnovationBoard Listed Companies Top 30

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2024Sustainability Report

Value Transmission

Value Online

2024 Best ESG Practice Award for Listed Companies

Jinrongjie

2024 Financial Gold Intelligent

Certifications

International Electrotechnical Commission (IEC)

IEC 1906 Award

Design

FinalsBronze Award

XyberXafariST

Silver Award

First Voluntary Certification for NewNational Standards for Electric Scooters

National Accreditation LaboratoryGuangdong Product Quality

Supervision and Inspection Institute

CNAS Certification for Nanbo

(Changzhou) Technology Co., Ltd.

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2024Sustainability Report

Design

ST-IF

2024 Design Award Certificate

iF Design Award (Germany)

Segway Ninebot 01 Winner Certificate

iF Design Award (Germany)

Segway E-Bike Xyber Winner Certificate

Red Dot Award

Segway Electric Bike Xafari

Red Dot Award

Segway Electric Bike Xyber

iF Design Award (Germany)

Segway E-Bike Xafari Winner Certificate

Red Dot Award

Segway Kickscooter ST

A' Design Award

Winner Certificate

A' Design Award

Winner Certificate

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2024Sustainability Report

Efficient Governance

Driving SustainableDevelopment

Segway-Ninebot always adheres to strict legal requirements to ensure efficient corporategovernance and promote sustainable development. Segway-Ninebot also upholds businessethics and strictly implements compliance management in all business processes, aimingto build a culture of integrity.

Aligning the United Nations Sustainable Development Goals

·Sustainable development management·Stakeholder engagement·Anti-corruption and bribery ·Anti-competitive behavior

Key Issues

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Efficient Governance SystemPracticing SustainableDevelopment ManagementUpholding Business Ethics

Efficient Governance System

To ensure the efficient operation of the corporate governance structure, Segway-Ninebot strictly adheres to relevant laws and regulations inaspects such as shareholders' meetings, board operations, information disclosure, and investor relations management. This ensures transparency,legality, and standardization of corporate governance, promoting Segway-Ninebot's sustainable development.

Segway-Ninebot strictly convenes shareholder meetings in accordance with the Rules of "Shareholders' Meetings of Listed Companies and theArticles of Association" to ensure that every shareholder, especially small and medium-sized shareholders, have equal rights to participate and vote.At the shareholder meetings, shareholders can fully express their opinions and suggestions, safeguarding their legitimate rights and interests.During the reporting period, Segway-Ninebot held 2 shareholder meetings, which were conducted in compliance with laws and regulations, withtransparent procedures, fully reflecting Segway-Ninebot's respect for and protection of shareholder interests.

1﹒Shareholders' Meeting Operations

The Board of Directors operates efficiently in accordance with the "Board Meeting Rules" and relevant laws and regulations, continuously optimizingthe board's structure and decision-making mechanisms. The Board has established four specialized committees: Audit Committee, Nomination Com-mittee, Strategy and Sustainable Development Committee, and Compensation and Evaluation Committee, to provide strong support forSegway-Ninebot's decision-making. Each committee effectively assists in the implementation of the Company's strategy and provides solid supportfor sustainable development.As of the end of the reporting period, the Board of Directors consists of 6 members, with independent directors accounting for 50%. The boardmembers possess professional backgrounds from various industries and extensive corporate management experience, ensuring the comprehensive-ness, forward-looking, and innovative nature of Segway-Ninebot's strategic decisions. During the reporting period, the Board of Directors held 10board meetings, 6 audit committee meetings, 2 strategic committee meetings, and 8 remuneration and evaluation committee meetings. Additionally,in strict compliance with the "Measures for the Administration of Independent Directors of Listed Companies", 7 special meetings for independentdirectors were convened to ensure the efficiency and transparency of the board's operations.

2﹒Board of Directors Operations

Segway-Ninebot strictly follows the rules of the Shanghai Stock Exchange Science and Technology Innovation Board for stock listing andSegway-Ninebot's Information Disclosure Management Measures to ensure that the disclosed information is true, accurate, complete, timely, fair,and clear, safeguarding the right to information of shareholders and investors. Segway-Ninebot designates China Securities Journal, ShanghaiSecurities News, Securities Times, Securities Daily, and the official website of the Shanghai Stock Exchange as the main media for informationdisclosure, and implements an insider information registration system to ensure the fairness and confidentiality of information disclosure.Segway-Ninebot actively responds to investors' demands by enhancing the quality of information disclosure, proactively disclosing multi-dimension-al information on environmental, social responsibility, and corporate governance. During the reporting period, Segway-Ninebot published onesustainability report (in both Chinese and English), 105 announcements and related materials, and received an A-level evaluation for informationdisclosure from the Shanghai Stock Exchange, demonstrating the high level of Segway-Ninebot's information disclosure practices.

3﹒Disclosure and Transparency

Segway-Ninebot places great emphasis on investor relations management, with the Chairman, the Board Secretary, and the Securities AffairsRepresentative personally engaging in investor communication and exchanges. During the reporting period, Segway-Ninebot held three perfor-mance briefing sessions, released three "Financial Report in One Glance" documents, and organized investor visits to Changzhou. Throughout theyear, Segway-Ninebot hosted over a hundred on-site investor research visits, conference calls, and actively disseminated over 900 pieces ofcompany information through platforms such as Snowball, Tonghuashun, and Oriental Fortune, ensuring investors' right to information.In addition, Segway-Ninebot maintains communication with investors through various channels such as the Shanghai Stock Exchange InteractivePlatform, email, and telephone. Segway-Ninebot continues to monitor and incorporate feedback from investors and the media, enhancing thetwo-way interaction and understanding between Segway-Ninebot and investors, and promoting a healthy interaction between Segway-Ninebot andthe capital market.

4﹒Investor Relations Management

2024Sustainability ReportEfficient Governance System / Practicing Sustainable Development Management Upholding Business Ethics/

Practicing SustainableDevelopment ManagementSegway-Ninebot upholds the concept of sustainable development by establishing a comprehensive sustainable development management frame-work, actively engaging with stakeholders, conducting substantive issue assessments, and strengthening ESG risk management. This driveshigh-quality development of corporate governance, ensuring long-term and stable operations.

Segway-Ninebot places a high priority on ESG management. Segway-Ninebot has established a robust management structure composed of theBoard of Directors, the Strategic and Sustainable Development Committee, and the Sustainable Development Working Group to ensure the effectiveimplementation and continuous improvement of sustainability-related initiatives. This framework collectively drives Segway-Ninebot's sustainabledevelopment in the environmental, social, and governance domains, ensuring the efficient execution of Segway-Ninebot's sustainable developmentstrategy. In 2024, Segway-Ninebot actively organized employee training on sustainable development and uploaded relevant learning materials toNinebot Academy to further enhance employees' understanding and practice of sustainable development principles.

1﹒Sustainable Development Management Framework

Review and approve Segway-Ninebot's sustainable development strategy and goals, significant proposals, manage-ment structure, sustainable development policies, etc.

Boardof Directors

Implement the sustainable development strategic goals set by the Board of Directors to drive the implementation ofkey issues.Identify and control risks and opportunities related to sustainable development to ensure effective management ofsustainability matters in Segway-Ninebot's daily operations.Guide and manage the daily implementation of Segway-Ninebot's sustainability work, regularly assess progress andeffectiveness.Review and submit sustainable development disclosure documents to the Board to ensure timely and transparentinformation disclosure.

Strategic andSustainableDevelopmentCommittee

HierarchyFunctions

Authorize Segway-Ninebot's sustainable development disclosure documents, including but not limited tothe sustainability report.

Organize and coordinate the implementation of sustainable development-related work by various executing units toensure the realization of strategic objectives.Supervise and evaluate the execution of Segway-Ninebot's sustainable development work, including work direction,content, budget expenditures, and goal achievement.Develop and revise Segway-Ninebot's sustainable development management system, work plans, and implementa-tion schemes, and track their execution.Responsible for collecting, summarizing, and compiling information and report documents related to sustainabledevelopment to ensure accuracy and completeness of information.Provide progress updates to the Strategic and Sustainable Development Committee, make rational proposals, andcontinuously optimize Segway-Ninebot's sustainable development management framework.

SustainableDevelopmentWorking Group

Boardof Directors

Audit Committee

Nomination CommitteeRemuneration and Appraisal CommitteeStrategic and Sustainable Development CommitteeSustainable Development Working Group

The Sustainable DevelopmentManagement Framework ofSegway-Ninebot

2024Sustainability ReportEfficient Governance System / Practicing Sustainable Development Management Upholding Business Ethics/

In 2024, Segway-Ninebot significantly enhanced employees' understanding and practice of sustainable development concepts by establishing adiverse internal training system. Segway-Ninebot created an ESG and sustainable development section on its official website, allowing employeesto stay updated on the latest developments in the field. To facilitate quick access to ESG information, Segway-Ninebot embedded ESG content inthe securities department's workstation and uploaded various training materials, including PPTs and videos, to the Ninebot Academy. This initiativehelps employees grasp the core concepts and practical applications of ESG comprehensively. Through online learning, employees can flexiblyenhance their ESG literacy based on their schedules. Segway-Ninebot will further deepen multidimensional ESG training to raise ESG awarenessamong all employees, laying a solid foundation for Segway-Ninebot's ESG efforts.

3﹒Sustainable Development Training

Segway-Ninebot aims to become an industry benchmark in sustainable development management, adhering to the vision of "Deep Integration ofSustainable Development and Business Value." Segway-Ninebot is committed to setting a benchmark for sustainable development disclosureamong listed companies, providing transparent, comprehensive, and high-quality information disclosure for investors and society, accepting publicsupervision, and driving continuous improvement within Segway-Ninebot.To ensure business compliance, Segway-Ninebot has established a comprehensive management system that deeply integrates the concept ofsustainable development into corporate strategy and operations. From green supply chain management to safeguarding employee rights, frominnovative technology research and development to community engagement in public welfare, we comprehensively implement the concept ofsustainable development. By optimizing internal governance structures, we ensure the scientific, transparent, and fair decision-making processes.Segway-Ninebot firmly believes that sustainable development is at the core of long-term value for Segway-Ninebot. We are committed to leadingthe industry trends through concrete actions, creating value for shareholders, contributing to society, and driving global green economy transfor-mation and social well-being enhancement.

2﹒Sustainable Development Strategy

Segway-Ninebot Academy Online Classroom

Segway-Ninebot's Official WebsiteSecurities Department ESG Column

2024Sustainability ReportEfficient Governance System / Practicing Sustainable Development Management Upholding Business Ethics/

4﹒Stakeholders EngagementSegway-Ninebot places great importance on communicating with stakeholders. Annually, Segway-Ninebot actively engages with shareholders, custom-ers, employees, government, suppliers, and communities through various channels to gather feedback. When necessary, we increase the frequency ofcommunication with stakeholders to enhance the quality of sustainable development information disclosure and operational transparency.

Stakeholder ExpectationsSegway-Ninebot's ResponseEngagement MechanismsPreventing operational risksPromoting innovationMitigating significant sustainability risksReducing emissions of pollutantsOffering green productsLowering energy consumption

Efficient Governance SystemPracticing Sustainable DevelopmentManagementUpholding Business EthicsStrengthening EnvironmentalManagementContributing to Climate NeutralityDeveloping Green ProductsDriving Technological Innovation

Shareholders' meetingCompany announcementVisitor receptionPerformance briefingRoadshow

Shareholders / Investors

High product qualityComprehensive customer serviceSafeguarding customer legal rightsProviding green productsProtecting customer privacyEnsuring employee rightsCaring for employee safety and healthProviding fair promotion anddevelopment opportunitiesProtecting employee privacyCompliance with laws and regulationsReducing emissions of pollutantsLowering energy consumptionEnsuring information security

Responsible sourcingContract complianceMutual benefitOffering green productsReducing energy consumptionShared prosperityPhilanthropy and charity

Ensuring Product QualityEnhancing Customer ServiceDeveloping Green ProductsStrengthening Information Securityand Customer Privacy ProtectionProtecting Employee RightsSupporting Talent DevelopmentSafeguarding Occupational HealthStrengthening Information Securityand Customer Privacy ProtectionEfficient Governance SystemUpholding Business EthicsStrengthening EnvironmentalManagementContributing to Climate NeutralityStrengthening Information Securityand Customer Privacy ProtectionLifecycle ManagementEnhancing Supply Chain ResilienceEmpowering Suppliers

Promoting Rural RevitalizationEngaging in Social Welfare Initiatives

Customer/dealer daily communicationCustomer complaint handlingand feedbackCustomer satisfaction surveyEmployment contractEmployee engagementEmployee TrainingEmployee satisfaction surveyInspection and receptionAnnual reportDocument submissionCompany website

Business Contracts and AgreementsOpen BiddingSupplier ConferenceSupplier TrainingCharitable activities

Customers / DistributorsEmployeesGovernment / RegulatorsSupplierscommunities

2024Sustainability Report

Efficient Governance System / Practicing Sustainable Development Management Upholding Business Ethics/

Segway-Ninebot places a high importance on assessing the significance of sustainability issues. Segway-Ninebot extensively references therelevant guidelines of the Shanghai Stock Exchange, United Nations Sustainable Development Goals (UN SDGs), Global Reporting Initiative (GRI)Standards, International Financial Reporting Standards 2 on climate-related disclosures (IFRS S2), and the Ministry of Finance's "Guidelines onCorporate Sustainability Disclosure - Basic Guidelines". Drawing from practical experience of listed companies in China, Segway-Ninebot hasconducted a thorough initial screening of issues through a scientifically rigorous evaluation process. Segway-Ninebot does not engage in scientificresearch or technological development activities in sensitive areas such as life sciences or artificial intelligence, and there have been no instancesof overdue payments to small and medium-sized enterprises during the reporting period, hence excluding issues related to technology ethics andequal treatment of small and medium-sized enterprises. To ensure the scientific and forward-looking nature of the issue assessment, a dual materi-ality assessment approach2 has been adopted, combining stakeholder surveys and internal discussions to identify issues that have significantimpacts on Segway-Ninebot and its stakeholders.To ensure the systematic and comprehensive evaluation of issues, Segway-Ninebot conducted a detailed issue identification and assessment processin three steps as follows:

5﹒Materiality Issues Assessment

Financial Materiality：Whether the company anticipates a significant impact on its business model, operations, development strategy, financial position, operating results, cashflow, financing methods, and costs in the short, medium, and long term.Impact Materiality：Whether the company's performance on a given topic will have a significant impact on the economy, society, and the environment.

Segway-Ninebot integrates industrytrends, corporate strategies, interna-tional standards, and relevant regula-tions to extensively identify key ESGissues. This ensures that these issuesalign closely with Segway-Ninebot'sdevelopment direction and holdlong-term strategic significance.

1.Issues Screening

Segway-Ninebot comprehensivelyassesses the impact and likelihood ofvarious issues through stakeholdersurveys and ratings from internal andexternal sustainability experts. Furtheranalysis is conducted to refine thefinancial and non-financial dimen-sions, resulting in the 2024 MaterialityMatrix. This matrix determines the keymaterial issues and their prioritizationfor the current year.

2.Dual Materiality

Assessment Analysis

Segway-Ninebot will submit theidentified key issues for screening tothe Board of Directors for confirma-tion and approval. Through theBoard's review, it ensures that allissues align with Segway-Ninebot'soverall sustainable developmentstrategy and adequately addressstakeholders' expectations.

3. Issues Confirmation

and Approval

2024Sustainability ReportEfficient Governance System / Practicing Sustainable Development Management Upholding Business Ethics/

Based on the evaluation steps above, Ninebot Limited has developed a relevant materiality matrix and quantified the priority of each issue. Througha dual-dimensional analysis of impact significance and financial importance, Segway-Ninebot has identified a total of 20 significant issues. Amongthem, 12 issues are both financially important and have impact significance, 3 issues are only financially important, and 6 issues are solely ofimpact significance.

EnvironmentalSocialGovernance

Only Impact MaterialityBoth Impact Materiality and Financial Materiality

Neither Impact Materiality nor Financial Materiality

·Rural revitalization·Social contribution·Due diligence·Stakeholder engagement·Water resource management·Pollutant discharge

·Protection of ecosystems and biodiversity

·Sustainable developmentmanagement·Employees·Product quality·Customer service·Innovation-driven·Supply chain security·Data security and customer privacy protection

·Environmental compliance management·Waste disposal·Climate change mitigation·Energy utilization·Circular economy

Only Financial Materiality·Respect for intellectual property·Anti-corruption and bribery·Anti-competitive behavior

2345678910Unimportant

Environmental compliance managementWaste disposalClimate change mitigationEnergy utilizationWater resource managementCircular economyPollutant dischargeProtection of ecosystems and biodiversity

EmployeesProduct qualityCustomer serviceInnovation-drivenSupply chain securityData security and customer privacy protectionRural revitalizationSocial contribution

Sustainable development managementStakeholder engagementRespect for intellectual propertyDue diligenceAnti-corruption and briberyAnti-competitive behavior

Financial Materiality to the Company

Impact Materiality to Economy, Society, and Environment

Highly Important

Highly Important

2024Sustainability ReportEfficient Governance System / Practicing Sustainable Development Management Upholding Business Ethics/

6﹒Sustainable Development Risk Management

Non-compliance withenvironmental regulations may

result in fines, penalties,reputational damage, impactingSegway-Ninebot's operations and

financial performance.

StrengtheningEnvironmentalManagement

StrengtheningEnvironmentalManagement

Materiality IssuesAffected StakeholdersRisk DescriptionOpportunity Description

ImpactPeriod

ResponseEnvironmentalcompliancemanagement

Mediumto long

term

Mediumto long

termImproper waste disposal maylead to environmental pollution,resulting in penalties andreputational damage.Waste disposal

Extreme weather conditions andpolicy changes may impact thebusiness, increasing productioncosts and risks of resourcescarcity.

Contributingto ClimateNeutralityClimatechangemitigation

long

term

Fluctuations in energy prices andunstable supply may impactoperating costs, especially inhigh energy-intensive industries.

StrengtheningEnvironmentalManagementEnergy utilizationShort to

medium

term.Water scarcity or improperusage may lead to productioninterruptions, increased costs,or pollution issues.

StrengtheningEnvironmentalManagementWater resourcemanagement

Medium

to long

term

Failure to promote a circulareconomy model may result inresource wastage, legal risks,and decreased marketcompetitiveness.

DevelopingGreenProductsCircular economyMedium

to long

term

Shareholders andinvestors, government andregulatory agencies,community.Shareholders andinvestors, government andregulatory agencies,community.Shareholders, investors,customers, governmentand regulatory agencies,and communities.Shareholders andinvestors, government andregulatory agencies,suppliersShareholders andinvestors, government andregulatory agencies,communities.Shareholders andinvestors, suppliers,customers, governmentand regulatory agencies.

Segway-Ninebot actively complieswith environmental regulations toenhance its green image, garnergovernment support, boostinvestor confidence, and drivesustainable development.

FinancialSignificance

ImpactSignificance

By recycling waste, reducingcosts, enhancing environmentalimage, attracting ESG investorsand partners.Utilizing low-carbon technologyand green energy solutions toenhance climate changeresilience, securing governmentsupport, and attracting greeninvestments.Enhancing energy efficiency,utilizing clean energy, reducingcosts, strengthening greencertification, and boostingcompetitiveness.Enhancing water resourceefficiency, reducing watertreatment costs, strengtheningsocial responsibility, and gaininggovernment support andenvironmental recognition.Drive circular economy toreduce procurement costs,enhance resource efficiency,attract green investments, andexpand market share.

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Segway-Ninebot conducted a comprehensive analysis of issues with dual significance, focusing on assessing the scope of impact, related risks and opportunities, as well asaffected stakeholders. Based on this analysis, Segway-Ninebot disclosed in the report detailed management measures and response actions for each significant issue to ensuretransparency and sustainability.At the operational level, Segway-Ninebot has strengthened overall management of various sustainability issues through a robust risk management and internal control system.Segway-Ninebot rigorously controls relevant risks to ensure readiness to address external environmental changes and potential challenges. Additionally, Segway-Ninebot activelyidentifies and seizes opportunities arising from these issues, driving substantial development in sustainable practices through innovation and optimizing business processes.

2024Sustainability ReportEfficient Governance System / Practicing Sustainable Development Management Upholding Business Ethics/

Customers, shareholders,

and investors.

Poor customer service qualitymay lead to customer churn,impact brand image, and resultin a decrease in market share.

Enhancing customer service quality

to increase customer loyalty andsatisfaction, expanding customerbase, and boosting revenue.

EnhancingCustomerServiceCustomerservice

Shareholders, investors,and customers.

Lack of innovation may lead to adecrease in market competitive-

ness, hindering the ability tomeet market changes andcustomer demands.

Continual innovation drivesproduct and service upgrades tomeet market demands, enhancemarket share, attract moreinvestments, and customers.

DrivingTechnological

InnovationInnovation-driven

Shareholders, investors,customers, suppliers,

government, andregulatory authorities.

Supply chain disruptions or

instability may result inproduction delays, increasedcosts, and reputation damage.

Optimize supply chain manage-ment by establishing diversifiedsupply channels to enhance supplychain resilience, increase customer

trust, and mitigate risks.

EnhancingSupply Chain

ResilienceSupply chainsecurity

Customers, employees,government, and regulatory

bodies.

Data breaches and inadequateprivacy protection may result inloss of customer trust, legalliabilities, and fines.

Enhancing data protectionmeasures to improve customerprivacy security, increase customerloyalty, comply with regulatoryrequirements, and enhance brand

reputation.

StrengtheningInformationSecurity andCustomerPrivacyProtectionData securityand customerprivacyprotection

Government andregulatory bodies,communities,shareholders, andinvestors.

Failure to effectively drive ruralrevitalization may result ininsufficient policy support,impacting Segway-Ninebot'srelationship with the community.

Support rural revitalization policies,participate in rural constructionprojects, enhance Segway-Nine-bot's social responsibility image,and gain government support and

incentives.

PromotingRuralRevitalizationRuralrevitalization

Short tomediumtermMediumto longtermShort tomediumtermMediumto longterm

Mediumto longterm

Employee turnover oroccupational safety issues mayimpact production efficiency andSegway-Ninebot's reputation.

ProtectingEmployeeRightsSupportingTalentDevelopmentSafeguardingOccupationalHealth

EmployeesShort to

mediumtermEmployee

Customers, shareholdersand investors, suppliers

Quality issues in products maylead to customer churn, branddamage, legal liabilities, and adecrease in market share.

Providing career developmentopportunities and competitivebenefits enhances employeesatisfaction and loyalty, boostsproductivity, and fosters a positivecompany culture.

Enhancing quality control andinnovation capabilities to strengthenmarket competitiveness and brandreputation, attracting morecustomers and partners.

EnsuringProductQualityProductquality

Short-termtolong-term

Exceeding emissions standardsmay result in regulatory penalties,

environmental litigation, anddamage to brand reputation;

pollution issues in the supplychain may impact businesscontinuity.

StrengtheningEnvironmentalManagementPollutantdischarge

Mediumto long

termGovernment regulatoryagencies, communities,

shareholders andinvestors, customers.

By upgrading technology andimplementing clean production to

reduce emissions, enhancingenvironmental compliance,

obtaining green supply chaincertification, and improving

market competitiveness.

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??Materiality IssuesAffected stakeholdersRisk DescriptionOpportunity Description

ImpactPeriod

ResponseFinancialSignificance

ImpactSignificance

2024Sustainability ReportEfficient Governance System / Practicing Sustainable Development Management Upholding Business Ethics/

Community, Shareholdersand Investors, Employees,Government andRegulatory Authorities

Neglecting social contributionsmay lead to strained communityrelations, damage to the brandimage, and missed opportunitiesfrom social responsibility.

Enhancing brand image,strengthening community relations,

and gaining government andpublic recognition through activesocial contribution activities.

Engaging in

SocialWelfareInitiativesSocialcontribution

Shareholders and investors,government and regulatoryagencies, customers.

Failure to effectively promotesustainability may lead to a

long-term decline inSegway-Ninebot's competitive-ness and missed opportunities

for green investments.

By implementing a sustainabledevelopment strategy, attracting

green investments, enhancingmarket competitiveness, anddriving long-term businessgrowth, Segway-Ninebot aims to

promote ESG initiatives.

PracticingSustainableDevelopmentManagementSustainabledevelopmentmanagement

Customers, shareholdersand investors, employees,suppliers, government andregulatory agencies.

Poor communication can lead tomisunderstandings, lack of trust,and impact stakeholder supportand cooperation.

Enhancing transparency throughproactive communication to buildtrust and support amongstakeholders, driving long-termdevelopment of collaborativerelationships.

PracticingSustainableDevelopmentManagementStakeholderengagement

Shareholders, investors,customers, andsuppliers

Intellectual property infringementmay result in legal disputes,financial losses, and damage tobrand reputation.

By enhancing intellectual propertyprotection, Segway-Ninebot canstrengthen its technologicaladvantage, increase marketcompetitiveness, and securecollaboration opportunities.

DrivingTechnologicalInnovationRespect forintellectualproperty

Government, regulatoryagencies, suppliers

Lack of due diligence may leadto operational risks, complianceissues, and harm Segway-Nine-bot's financials and reputation.

Enhancing due diligence to ensurethe compliance of partners, reducerisks, and promote robust business

collaboration.

EnhancingSupply ChainResilienceDue diligence

Government andregulatory bodies,shareholders andinvestors, employees

Commercial bribery andcorruption may result in legalproceedings, damage toSegway-Ninebot's reputation,and fines.

Promoting integrity in operationsto enhance Segway-Ninebot'sreputation, build trust withgovernment and clients, andmitigate legal risks.

UpholdingBusinessEthicsAnti-corruptionand bribery

Shareholders andinvestors, customers/deal-ers, suppliers, governmentand regulatory agencies.

Unfair competition practices mayresult in legal sanctions, adecrease in market share, andunwarranted competition fromrivals engaging in unfairpractices.

Enhancing market reputationthrough fair competition to ensurelong-term market share stabilityand strengthen trust withcustomers and partners.

UpholdingBusinessEthicsAnti-competitivebehavior

Mediumto longtermLong-term

Short tomediumterm

Mediumto longterm

Short tomediumtermLong-term

Mediumto longterm

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??Materiality IssuesAffected stakeholdersRisk DescriptionOpportunity Description

ImpactPeriod

ResponseFinancialSignificance

ImpactSignificance

2024Sustainability ReportEfficient Governance System / Practicing Sustainable Development Management Upholding Business Ethics/

Upholding Business Ethics

Since its establishment, Segway-Ninebot has always adhered to business ethics, upheld the business philosophy of operating in accordance withthe law and with integrity, implemented compliance management in all business processes, and strived to build organizational capabilities andcompetitiveness with a core of integrity culture. Segway-Ninebot strictly enforces a "zero tolerance for corruption" policy, integrates integrity riskprevention throughout the entire operation, establishes a sound domestic and international integrity risk prevention mechanism, and ensures thecreation of a corporate atmosphere of "no tolerance, no ability, no desire" for corruption both internally and externally.

Segway-Ninebot strictly adheres to laws and regulations such as the Provisional Regulations on Prohibiting Commercial Bribery, and has estab-lished regulations such as the Gift "Management System, Whistleblower Management System, and Integrity Commitment Letter" to help employeesunderstand professional ethics and promote the comprehensive implementation of integrity management.Segway-Ninebot has established a top-down business ethics and compliance management framework to ensure strict adherence to compliancestandards by all employees. The Segway-Ninebot Board of Directors and Internal Audit Committee are responsible for overall supervision ofSegway-Ninebot's business ethics performance. The Compliance Department, as the primary executing department, is responsible for building aculture of integrity and handling violations of business ethics, and regularly reports investigation results and disposal recommendations to the Inter-nal Audit Committee.Segway-Ninebot conducts annual business ethics audits on departments with high corruption risks and high capital intensity to identify andaddress ethics risks promptly, ensuring enhanced integrity risk prevention capabilities. In 2024, a total of 14 audit projects were conducted,comprehensively screening common business ethics risks across Segway-Ninebot's business lines to ensure the effectiveness of compliancemanagement.

1﹒Integrity Management

To uphold a fair and transparent business order, and create an integrity and just corporate operating environment, Segway-Ninebot has establishedvarious reporting channels to receive reports from all sectors. In order to ensure transparent and efficient integrity management, Segway-Ninebothas set up diverse reporting channels, including hotline, email, and We-chat , while strictly protecting the personal information of whistle-blowersto prevent any retaliatory actions due to reporting. Additionally, Segway-Ninebot rewards whistle-blowers and, based on the report, may grantimmunity, business development protection, or partnership upgrades to partners who proactively provide report information. For all types of whis-tleblowing, Segway-Ninebot will reward whistle-blowers with 50% of the involved amount, with a maximum reward of 1 million yuan?, encouragingemployees and partners to actively participate in clean supervision.

2﹒Whistleblowing Procedure

Report Hotline：010-61190420Report Emai：jubao@ninebot.comReport QQ：3622836100We-chat：Official account "Integrity Ninebot"

Whistleblowing Channels for Business Ethics

2024Sustainability Report

Efficient Governance System / Practicing Sustainable Development Management Upholding Business Ethics/

Segway-Ninebot's Internal Audit Committee and Security Depart-ment jointly promote the establishment and dissemination of anintegrity culture system, regularly conducting integrity educationactivities such as specialized training, lectures by external expertsfrom the public security and judicial sectors, reporting and donat-ing gifts for charity, donating clean funds for public welfare, andscreening integrity governance documentaries. These activitiesaim to create an integrity atmosphere based on the fear ofcorruption, the integrity of systems, and the consciousness ofresisting corruption, continuously strengthening employees' integ-rity awareness. In 2024, Segway-Ninebot conducted 1 director-lev-el business ethics advocacy event, 13 new employee businessethics training sessions, covering 563 participants. Additionally,Segway-Ninebot organized a group-wide integrity test with aparticipation rate exceeding 99% and a pass rate of over 85%.Regular activities where employees attend court hearings toenhance the integrity awareness of management representativesare also held to further strengthen the implementation of anintegrity culture.

3﹒Integrity Promotion and Training

Representatives of Segway-Ninebot employees entered the court for observation

Distributor ConferenceSegway-Ninebot Sunlight Handbook

Conduct integrity training for all employeesProvide integrity reminders to all employees during holidays

4﹒Partnership with Integrity ManagementWhile promoting internal integrity, Segway-Ninebot actively collab-orates with partners to create an integrity business environment.Segway-Ninebot and partners have signed integrity agreements,advocated integrity concepts at supplier and dealer conferences,distributed promotional materials, and issued integrity festivalproposals to ensure partners adhere to the same business ethicsstandards. In 2024, Segway-Ninebot held one dealer advocacyevent and conducted two integrity festival initiatives, reachingover two thousand individuals.Segway-Ninebot adheres to the principle of prevention first andenforcement second. While continuously improving systems,establishing frameworks, and conducting training, Segway-Ninebotstrongly combats any behavior that crosses the red lines set bySegway-Ninebot. For partners who violate the integrity agreement,Segway-Ninebot strictly enforces contractual responsibilities andblacklists partners who do not cooperate with investigations, neverto collaborate again.

2024Sustainability ReportEfficient Governance System / Practicing Sustainable Development Management Upholding Business Ethics/

6﹒Anti-unfair Competition

Segway-Ninebot strictly complies with the "Anti-Monopoly Law of the People's Republic of China and the Anti-Unfair Competition Law of thePeople's Republic of China", always committed to maintaining a fair and transparent market environment, and firmly opposes any form of unfaircompetition. Segway-Ninebot has established an "Employee Code of Conduct" that explicitly prohibits employees from accepting improper benefitssuch as gifts, entertainment, training, and travel from partners. Additionally, strict disciplinary regulations have been implemented to restrain behav-iors such as embezzlement, bribery, abuse of power for personal gain, and conflicts of interest, ensuring that all employees can clearly identifySegway-Ninebot's boundaries and comply with relevant regulations. During the reporting period, Segway-Ninebot did not engage in any unfaircompetition leading to litigation or significant administrative penalties.

5﹒Integrity and Transparent CooperationAs a member of the Sunshine Integrity Alliance and Anti-Fraud Alliance, Segway-Ninebot actively participates in industry compliance and anti-fraudexchange activities, collaborating to promote a sound business ethics culture. In 2024, Segway-Ninebot took part in 17 online and offline exchangeactivities, further advancing Segway-Ninebot's compliance awareness and anti-fraud culture within the industry. During the reporting period,Segway-Ninebot did not experience any incidents of commercial bribery or corruption.

Seminar on Audit Methods and Efficiency Improvement Driven by New Productivity Forces

Integrity and Safety Awareness Weeks

2024Sustainability Report

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Green Development

Shaping an EcologicalFuture

Segway-Ninebot consistently upholds the green and sustainable development concept,integrating environmental management and climate governance into the core of its opera-tions. Segway-Ninebot follows the International Financial Reporting Standards (IFRS) S2framework to systematically identify, assess, and manage climate-related risks and oppor-tunities. By utilizing scientific scenario analysis, adaptive measures are developed toenhance Segway-Ninebot's climate resilience. Each BU establishes a comprehensiveenvironmental management system based on its characteristics, strictly adhering toenvironmental policies, strengthening pollution control, optimizing energy and resourceutilization, and ensuring effective implementation of environmental responsibilities. By2024, Segway-Ninebot aims to expand the coverage of ISO 14001 environmental manage-ment system certification, advance low-carbon technology research and development,improve product recycling efficiency, and deepen green supply chain construction toreduce carbon footprint and drive low-carbon transformation. Through optimizing energystructure, promoting green travel, and developing a green supply chain, Segway-Ninebotcontinuously enhances its environmental management level, contributing to global climategovernance and sustainable development.

Aligning the United Nations Sustainable Development Goals

·Environmental compliance management ·Waste disposal·Climate change mitigation ·Energy utilization·Water resource management ·Circular economy·Pollutant discharge ·Protection of ecosystems and biodiversity

Key Issues01/02/03/

Contributing to Climate NeutralityStrengthening EnvironmentalManagementDeveloping Green Products

Contributing to Climate Neutrality

2024Sustainability Report

Contributing to Climate NeutralityStrengthening Environmental ManagementDeveloping Green Products//

In recent years, frequent extreme weather events have posed significant threats to the safety and stability of various short-distance transportationmodes. In response to this urgent situation, Segway-Ninebot actively engages in climate governance actions. Segway-Ninebot references the Inter-national Financial Reporting Standards (IFRS) S2 framework to comprehensively and thoroughly identify climate-related risks and opportunities. It iscommitted to enhancing its climate adaptation capabilities to contribute to addressing climate change.

Segway-Ninebot places great importance on addressing the challenges brought by climate change and has incorporated it into Segway-Ninebot'sgovernance framework to effectively manage climate-related risks and opportunities at a strategic level. The Board of Directors holds ultimateresponsibility for climate-related matters, regularly reviews climate change risks and opportunities, and guides the implementation of sustainabledevelopment strategies. A Strategic and Sustainable Development Committee is established under the Board of Directors to oversee climate-relatedaffairs, ensuring effective execution of climate change policies and action plans. Under the guidance of the Strategic and Sustainable DevelopmentCommittee, a Sustainable Development Task Force is formed to coordinate specific climate actions across BUs, including carbon emission manage-ment, energy optimization, climate risk mitigation, and implementation of low-carbon transition strategies. Each BU develops and implements emis-sion reduction and climate adaptation measures based on overall strategic goals and business characteristics, ensuring climate targets are met andproviding regular progress reports to management.

1﹒Governance

Segway-Ninebot conducted a comprehensive review using scenario analysis to assess potential climate-related risks and financial impacts.Segway-Ninebot evaluated the potential physical and financial impacts of various climate factors on its operations.3We have selected the Shared Socioeconomic Pathways (SSP) proposed in the Sixth Assessment Report (AR6) of the Intergovernmental Panel onClimate Change (IPCC) for scenario analysis. We will compare the Low Greenhouse Gas Emissions scenario (SSP1-2.6) with the High GreenhouseGas Emissions scenario (SSP5-8.5) to qualitatively assess the extent of the physical risks to Segway-Ninebot's operations in the short term (2025),medium term (2030), and long term (2050). Below is a detailed analysis:

2﹒Strategy

The assessment of the potential financial impact of climate-related risks is a forward-looking statement and, given the many uncertainties in the external environment, actual futuredevelopments may differ from those forecast in this report.

Assuming that countries will reduce greenhouse gasemissions in accordance with the Paris Agreement to limitglobal warming this century to below 2.0°C above pre-indus-trial levels (1850), achieving sustainable development.

Assuming business as usual with no greenhouse gasemissions reduction measures implemented globally,carbon emissions are projected to triple by 2100 comparedto 2015 levels. This scenario would lead to a globaltemperature increase of 4.4°C by the end of the centurycompared to pre-industrial levels, necessitating climateadaptation and mitigation measures by countries.

ScenarioDescription

Not exceeding 2.0℃.Approaching or exceeding 4.4°C.Assuming constant business operations, asset size, location, etc., the physical risks faced by assets in various scenarios aremeasured solely through financial expected losses.Keyassumptions

ScenarioName

Shared Socioeconomic Pathway SSP1-2.6Shared Socioeconomic Pathway SSP5-8.5

Temperaturerisemagnitude

Physical Risk Analysis Climate Scenario Description

To assess transition risks, Segway-Ninebot will conduct scenario analysis using the orderly scenario and greenhouse world scenario proposed bythe Network for Greening the Financial System (NGFS). The qualitative evaluation will determine the impact of transition risks on Segway-Ninebot'soperations in the short term (2025), medium term (2030), and long term (2050).

The scenario analysis above covers two potential futures that the world may face (namely, low emissions sustainable development and high emis-sions driven by fossil fuels). We will consolidate the risk assessment results under different scenarios to further analyze the potential impacts ofvarious climate risk factors on Segway-Ninebot's operations in the short term (2025), medium term (2030), and long term (2050), and clearly definecorresponding response measures.

Segway-Ninebot aims to limit global warming to 1.5°C by2050 through stringent climate policies and innovation,achieving net-zero carbon emissions.

The current policy alone, even if implementing NationalDetermined Contributions (NDCs) targets, lacks effectivepolicy support.ScenarioDescription

Not exceeding 1.5°C.More than 3°C.TemperatureRiseAmplitude

Assuming operational activities, asset size, asset location, and other factors remain constant, the transformation risk faced by

assets in different scenarios is measured solely through financial expected losses.KeyAssumptions

ScenarioName

Ordered ScenarioGreenhouse World ScenarioClimate Scenario Description for Transition Risk Analysis

Overview of Physical Risks

Risk Level：Low Risk

SSP1-2.6SSP5-8.52030202520502025ExtremeprecipitationTyphoonCoastalfloodingExtreme hightemperatureExtreme lowtemperatureExtreme snowfall

20302050

Medium Risk High Risk

Transition Risk Overview Table

Ordered ScenarioGreenhouse World Scenario

2030202520502025

Policy and legal risksMarket andtechnological risksReputational risks

20302050

2024Sustainability ReportContributing to Climate NeutralityStrengthening Environmental ManagementDeveloping Green Products//

Risk Level：Low Risk Medium Risk High Risk

Typesof Risks

Specific

Risks

Description

Primary PotentialFinancial Impacts

PrimaryFactors

MeasuresImpact Leveland Period

Coastal areas may face the risk of flooding,putting factories, warehouses, and logisticsinfrastructure at risk of inundation, impacting

production operations and delivery

capabilities.

Enhancing flood control measures, improvingemergency response capabilities, strengtheningregional coordination and planning, enhancingcoastal infrastructure protection, and increasing

supply chain resilience.Infrastructure damageand supply chaindisruptions.

Global warmingleads to risingsea levels.Coastalflooding

High(medium tolong term)High temperatures may lead to overheating ofproduction equipment, affecting operationalefficiency and increasing energy consumptionof the factory's air conditioning andrefrigeration systems. This can also impactemployee labor intensity and safety.

Enhance occupational health management,optimize workshop cooling measures, provideheatstroke prevention and cooling supplies,strengthen safety and emergency measures to

enhance employee awareness of heatstroke

prevention.Decreasedproductivity leads toadditional coolingcosts.

Globaltemperaturesare rising.Extreme hightemperature

Medium tolong term

Extreme low temperatures can potentially leadto a decrease in battery energy storageperformance, affecting the range of electrictwo-wheelers, electric scooters, and similarproducts, while also causing an increase inelectricity consumption during themanufacturing process.

Enhance facility protection, providecold-resistant clothing and equipment,implement anti-slip measures to enhanceemergency response capabilities, optimizebattery materials, and improve cold resistance.Decreased batteryefficiency leads toreduced productreliability.

Increase inextremeweatherevents.Extreme lowtemperature

Medium-term

Extreme snowfall may hinder road transporta-tion, leading to disruptions in logistics, delays insupply chain deliveries, impacting productionschedules, and market supply.

Enhance real-time monitoring and earlywarning, optimize transportation and dispatch,improve the resilience of facilities andequipment to disasters, strengthen emergency

response and support.Increased logisticscosts leading todelivery delays.

Increasedfrequency ofwinter storms.Extremesnowfall

Medium-term

The increasingly stringent carbon emissionregulations may require companies to reducecarbon emissions, increase the proportion ofgreen energy use, leading to higher operating

costs.

Optimize low-carbon product design andgreen production, strengthen green supplychain management, enhance carbon emissionmonitoring and management, activelyparticipate in the establishment of industrystandards for carbon emissions, and increasethe use of renewable energy sources.Compliance costshave increased,promptingadjustments to theoperating model.

Global carbonemissionpolicies aretightening.Policyrisk

High(Medium toLong-term)

New environmental laws and regulations mayrestrict the use of certain raw materials inproduction, increase environmental compliancecosts, and impact production and operational

models.

Enhancing awareness of legal risk prevention,establishing a legal risk prevention system,implementing a legal risk control trainingmechanism, strengthening contractmanagement, and enhancing internalmanagement capabilities.Increased legallitigation risks and fineexpenditures.

Increasedlegislation onenvironmentalmatters at bothnational andlocal levels.Legalrisk

Medium-term

Consumer demand for green and low-carbonproducts is rising. If a product's carbonfootprint does not meet expectations, itsmarket competitiveness will decrease, leadingto a reduction in orders and impacting

revenue.

Enhance market research and analysis, establisha market monitoring system to optimize supplychain management, improve product andservice competitiveness, drive digitaltransformation, and expand market presence.Fluctuations in marketshare have led to adecrease in salesrevenue.

Consumer

demand is

shifting

towards

low-carbon

products.Market

risk

Medium tolong term

The rapid development of new energy andmaterials technologies may lead to technologicalobsolescence of current products. Segway-Nine-

bot needs to increase R&D investment to

maintain market competitiveness.

Enhance technology research anddevelopment (R&D) and innovation, establish atechnology risk management mechanism, andimprove the management of core technology

intellectual property rights (IPR).Increased costs intechnology researchand development, as

well as productobsolescence risks.

Acceleratingtechnological

innovation.Technical

risk

High(medium tolong term)A company's environmental performance canimpact its brand reputation. Failure to fulfillenvironmental responsibilities may lead topublic scrutiny, affecting brand image and

market acceptance.

Enhancing crisis management capabilities,shaping a positive corporate image, strengthening

information disclosure and communication toenhance brand image, and establishing a robust

reputation management system.Brand value has beencompromised, leading

to a decrease incustomer trust.

Increasedsocietal focus onenvironmentalresponsibility.Reputationrisk

High(short tolong-term)

Continuous heavy rainfall may lead to wateraccumulation inside factories and warehouses,affecting equipment operation and causingtransportation delays or interruptions in thesupply chain logistics.

Enhance risk assessment of extreme rainfall,improve emergency response mechanisms,optimize drainage systems, and strengtheninfrastructure protection to mitigate risks.Costs related toequipment maintenanceand productioninterruptions haveincreased.

Changes inprecipitationpatterns

Physical

risks

Transition

risks

Extremeprecipitation

High(Short toMedium-term)The typhoon may cause damage to production

facilities, such as roof damage and poweroutages, impacting the supply chain anddisrupting the transportation of raw materials

and finished products.

Conduct comprehensive risk assessments,enhance emergency response plans, improvebuilding wind resistance levels, strengthen facility

inspections and protection, enhance material

reserves and management, and conduct

emergency drills.Repair costs haveincreased, leading toproduction stagnation.

Tropical cycloneactivity isintensifying.TyphoonHigh

(Short-term)

Segway-Ninebot's Climate Change-Related Risks and Response Measures

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The increase in market demand has led to a rise in sales revenue,expanding the market space for Segway-Ninebot's electricscooters and electric bicycles.

Enhance research and development to improve the range andenergy efficiency of electric two-wheelers and smart mobilityproducts, and expand into international markets.

Specific OpportunitiesPotential Financial ImpactsMeasures

The growth of the newenergy transportation market

Segway-Ninebot's Climate Change-Related Opportunities and Response Measures

Utilizing renewable energy sources such as photovoltaic power toreduce energy costs, enhance energy independence, anddecrease carbon emission expenses.

Expand renewable energy infrastructure, such as installing solarphotovoltaic systems in factories, to optimize energy consump-tion structure.

Expansion of renewable

energy applications

Optimize supply chain carbon management to reduce carbonfootprint, enhance supply chain efficiency, and lower long-termoperating costs.

Collaborate with suppliers to promote green procurement andcarbon reduction goals, achieving sustainable development in thesupply chain.Enhancing supply

chain decarbonization

Consumers and corporate clients are increasingly inclined topurchase low-carbon products to enhance Segway-Ninebot'smarket share and brand value in green products.

Optimize product lifecycle management, increase the use ofenvironmentally friendly materials, and enhance energy efficiencystandards.

Increasing demand forlow-carbon products

The government has introduced green finance policies to accessgreen loans, subsidies, or investments, reducing financing costs.

Enhance policy research, actively apply for government greensubsidies and financial support to improve capital utilizationefficiency.Green financesupport policies

Selling carbon credits in the carbon trading market or reducingcarbon emissions costs can enhance profitability.

Establish a carbon emissions management system, optimizecarbon asset allocation, and participate in carbon market tradingto generate revenue.

Carbon credit tradingmarket opportunities

Segway-Ninebot has established a systematic climate risk management framework to identify, assess, and address short-term, medium-term, and long-term risks arising fromclimate change. The risk management process covers physical risks and transition risks, and incorporates the results of scenario analysis to develop targeted mitigation measuresto ensure the stability of Segway-Ninebot's operations.Segway-Ninebot will continue to monitor changes in extreme weather events and long-term climate trends in the realm of physical risk management to promptly adjust infra-structure and production operational strategies. To address risks such as extreme rainfall, typhoons, coastal flooding, etc., we will consistently enhance protective measures forfactories and storage facilities, improve the resilience of the supply chain, and optimize logistics management to reduce the likelihood of transportation disruptions. Regarding theimpact of extreme high and low temperatures on production and product performance, Segway-Ninebot will optimize energy management, continually explore new technologiesto enhance product adaptability under different climate conditions.In terms of transformation risk management, Segway-Ninebot closely monitors the impact of policy regulations, market changes, and technological innovations on its business. Itregularly conducts carbon policy assessments to ensure compliance with carbon emissions regulations. Through innovation in low-carbon products and optimization of productionprocesses, Segway-Ninebot reduces operational cost pressures resulting from policy changes. Additionally, Segway-Ninebot has established a carbon asset management systemto assess opportunities in the carbon trading market and adjust carbon emission reduction strategies according to market demand to achieve a balance between economic andenvironmental benefits.Segway-Ninebot has established a multi-tiered risk response plan, encompassing short-term emergency measures and long-term adaptive strategies, and optimized managementmechanisms during the annual risk review. In the future, Segway-Ninebot will further enhance its capabilities in collecting and analyzing climate risk data to improve the precisionand foresight of climate risk management.

3﹒Risk Management

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In 2024, Segway-Ninebot completed carbon emission inventories for three operational centers and engaged a reputable third-party organization toconduct greenhouse gas verification report. Based on this, Segway-Ninebot has established clear and scientifically based carbon reduction targets,covering Scope 1, Scope 2, and some Scope 3 emissions. Moving forward, we will intensify carbon inventories annually, gradually reducing carbonintensity by optimizing energy use, enhancing production efficiency, and promoting the application of green technologies.Simultaneously, Segway-Ninebot is committed to developing a green supply chain, collaborating with upstream and downstream partners to jointlydevise and implement carbon reduction measures, driving the entire industry chain towards low-carbon transformation. Through these initiatives,Segway-Ninebot aims to significantly reduce carbon emissions in the coming years and continuously strive towards achieving carbon neutrality. In2024, Segway-Ninebot's greenhouse gas emissions are as follows:

4﹒Metrics and Targets

Segway-Ninebot's 2024 Greenhouse Gas Emissions Data4Scope 1 greenhouse gas emissions1,197.27tCO2e

Scope 2 greenhouse gas emissions8,840.55tCO2eTotal greenhouse gas emissions(Scope 1 + Scope 2)10,038tCO2e

Greenhouse gas emission intensity(Scope 1 + Scope 2)

0.71tCO2e/million

in revenue

The greenhouse gas emissions data are taken from the 2024 GHG verification report of Ninebot Limited, and the scope of this verification is the greenhouse gases generatedwithin the operational boundaries of Ninebot Limited from January 1, 2024 to December 31, 2024, as the scope of the verification.In accordance with ISO 14064-1:2018 and the GHG Protocol, the organization boundary is set using the “operational control” method, taking into account the organization's ownbusiness situation. The organization boundary is: the organization determines to cover all facilities that generate GHG emissions and removals of Ninebot (Beijing) Technology Co.,Ltd., Ninebot (Changzhou) Technology Co., Ltd. and Ninebot Technology Co.

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Strengthening EnvironmentalManagement

Segway-Ninebot has always regarded environmental management as an integral part of its sustainable development, strictly adhering to the lawsand regulations of the People's Republic of China, such as the "Environmental Protection Law, the Energy Conservation Law, the Law on thePrevention and Control of Solid Waste Pollution", the "Law on the Prevention and Control of Air Pollution", and the "Law on the Prevention andControl of Water Pollution". Segway-Ninebot has established and improved an environmental management system to ensure that its production andoperation activities comply with environmental requirements. During the reporting period, Segway-Ninebot did not experience any significantenvironmental incidents or administrative penalties.To enhance environmental management, EHS working groups have been established in various BUs and factory areas to oversee the implementa-tion, coordination, and achievement of environmental objectives. During the reporting period, all operational sites of Segway-Ninebot were locatedoutside ecological red lines and did not involve any harm to biodiversity.

1﹒Environmental Management System

The organization establishes environmental management objectives to ensure Segway-Ninebotmeets sustainability requirements in terms of the environment. Supervise environmental perfor-mance, regularly assess and report Segway-Ninebot's environmental performance data.Occupational Health and SafetyCommittee for Safety andEnvironmental Protection.Management HierarchyResponsibilities

Responsible for organizing the development and implementation of environmental regulations andoverseeing their enforcement, inspecting the implementation of relevant regulations to ensurecompliance with national environmental protection guidelines, policies, and laws.

General Manager

Collect environmental protection monitoring data, propose environmental improvement recom-mendations. Participate in organizing environmental inspections and evaluations for all BUs, andpromote environmental education and awareness campaigns.EHS Department

Implement the relevant environmental policies within this BU, adhere to environmental performanceindicators, and actively engage in employee environmental education and awareness campaigns.Heads of BUs

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Segway-Ninebot has established a series of management systems covering environmental factor identification, chemical management, wastemanagement, environmental monitoring, etc., for each business line and factory area to ensure the systematic and operational nature of environ-mental management work. Through the "Environmental Factor Identification Evaluation and Update Management Regulations", each BU has clearlydefined the full-process management from identification to evaluation and update, and comprehensively used various methods to ensure effectivecontrol of important environmental factors. In 2024, the Electric Two-wheelers BU identified six important environmental factors and developedcorresponding control measures for each. We have also developed an "Emergency Response Plan for Environmental Incidents", which has beenexpertly reviewed and filed to ensure compliance with environmental requirements.Furthermore, through the "Stakeholder Environmental Impact Management Procedures", Segway-Ninebot has strengthened environmental manage-ment of stakeholders such as suppliers and contractors. Environmental requirements have been clearly defined in qualification audits, contractsigning, and other processes to enhance their environmental awareness and ensure effective implementation of environmental responsibilities.

In 2024, the Electric Two-wheelers BU of Ninebot actively promoted the establishment of the ISO 14001 Environmental Management System andsuccessfully passed the certification audit in September, further solidifying the foundation of environmental management. Currently, the productionof electirc self-balancing scooter、electric two-wheelers、Off-Road vehicles, E-bike、 service robots、intelligent lawn-mowing robot have obtainedISO 14001 Environmental Management System certification.

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Segway-Ninebot has established a Waste Management Procedure to regulate the collection, storage, transportation, and disposal of solid waste.Each BU categorizes and manages waste generated during production processes, specifying the handling methods for recyclable and non-recycla-ble materials to ensure compliant disposal. Hazardous waste is strictly stored, transported, and disposed of in accordance with regulations andinternal management practices. Segway-Ninebot has set up a hazardous waste warehouse equipped with signage, video surveillance, lighting, andfire facilities to ensure safe and compliant storage conditions. Hazardous waste is managed and classified by designated personnel and ultimatelyhanded over to qualified third parties for harmless treatment. For non-hazardous waste, Segway-Ninebot's operational site in Changzhou complieswith the requirements of the Changzhou Ecology and Environment Bureau by implementing digital management of non-hazardous waste. Thiswaste is digitally transported through a platform and compliantly disposed of by whitelisted enterprises. Other factory areas will sort non-hazardouswaste such as cardboard and paper boxes on-site for recycling or comprehensive utilization by specialized vendors.Segway-Ninebot has implemented various measures to reduce air and water Pollutant discharge in terms of pollution control.

Segway-Ninebot conducts regular environmental monitoring to ensure the effectiveness of pollution control measures. During the reporting period,third-party testing agencies were commissioned to conduct water quality, noise, and ambient air quality testing at the Group's main productionsites in Changzhou. The results were in compliance with relevant environmental standards. Additionally, all operational sites of Segway-Ninebot didnot involve any ecosystem destruction. Throughout its business development, Segway-Ninebot has upheld environmental responsibility, continuous-ly improved its environmental management system, optimized pollution control measures, and ensured that its production and operational activitiescomply with environmental regulations.

2﹒Waste Management

The paint process line is equipped with a Regenerative Thermal Oxidizer (RTO) to collect and centrally incinerate organicwaste gases generated during the electrophoretic drying and powder coating processes, effectively improving waste gastreatment efficiency.All natural gas combustion units use low nitrogen burners to reduce nitrogen oxide emissions.Air EmissionsManagement

Each BU relies on an online monitoring system to real-time monitor key pollutants such as COD and ammonia nitrogen,ensuring that the discharged water quality meets standards.The Off-Road BU has upgraded its technology for recycling nitrogen-containing wastewater, increased the recovery rateof electrophoretic paint, reduced pure water usage through the UFRO system, achieved zero discharge of wastewaterfrom the electrophoretic system, and reduced the pressure on wastewater treatment.

WastewaterManagement

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3﹒Energy and Water Resources Management

Segway-Ninebot has always adhered to the concept of sustainable development, incorporating energy and water resource management into itscorporate operations and establishing a series of management systems to ensure efficient implementation of energy and water conservationmeasures. To further standardize energy and water resource management, Segway-Ninebot has formulated the "Water and Electricity UseManagement Regulations", "Air Conditioning Use Management Regulations", "Office Management Regulations", and "Office Environment Regula-tions", specifying energy consumption management requirements for office areas and production facilities. These regulations are centrally guidedby the group, with specific implementation by responsible persons at various factories and office locations to ensure accurate recording andoptimization of energy consumption data.

（1）Energy Conservation and Emissions Reduction

To reduce carbon emissions, Segway-Ninebot prioritizes building factories in regions with well-developed industrial chains to shorten product trans-portation distances, reduce logistics energy consumption. Segway-Ninebot also optimized production processes by implementing automatedconveyor lines, corridor layouts, and scientifically planned production lines to minimize energy consumption during material handling. Additionally,Segway-Ninebot promoted the replacement of forklifts with electric ones in workshops to reduce reliance on fossil fuels and further enhanceenergy efficiency.Segway-Ninebot continues to advance the application of clean energy by gradually deploying photovoltaic power generation systems in variousindustrial parks to provide renewable energy for the factory premises. The rooftop photovoltaic projects at the Changzhou Electric Two-WheelerFactory and the Nanjing Segway-Ninebot Changzhou Park have entered the implementation phase, utilizing idle roof space to reduce reliance onexternal electricity purchases. The Off-Road BU maximizes the use of factory rooftops by installing distributed photovoltaic power generation.Currently, a newly built 1.3MW rooftop photovoltaic power generation system has successfully connected to the grid, with a total installed capacityof 3.7MW, and an expected annual electricity generation of 3.7 million kilowatt-hours.During the reporting period, Segway-Ninebot upgraded its lighting system by promoting energy-efficient LED fixtures and installing time-controlledswitches in certain areas to automate the management of lighting and heating devices, thus avoiding energy waste. All lighting fixtures in theworkshop have been replaced with LED energy-saving lamps. Additionally, the factory and office areas have designated personnel responsible formanaging the lighting system, conducting regular nighttime patrols, promptly shutting down electrical devices in unoccupied areas to preventunnecessary energy consumption.Segway-Ninebot has introduced variable frequency air compressors for the air conditioning system and upgraded existing equipment to improveenergy efficiency. Strict adherence to air conditioning usage rules ensures equipment operates only when necessary, with reasonable temperaturesettings to further reduce energy consumption. Additionally, the workshop's air compressor system incorporates waste heat recovery technology toutilize excess heat for preheating plastic components, enhancing energy efficiency.

Rooftop photovoltaicpower generation system

3.7

Annual power generation

3.7

Distributed Photovoltaic Power generation on the Off-Road BU Factory Roof

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（2）Water Resources Management and Optimization

Segway-Ninebot actively promotes water recycling. A primary RO reverse osmosis system has been introduced at the Off-Road vehicle factory inChangzhou, enabling the reuse of treated pure water and significantly reducing fresh water consumption. Each factory strengthens monitoring ofwastewater in the painting workshop and optimizes the control of recycled water temperature to reduce evaporation losses. A regular inspectionmechanism is implemented within the factories. In case of pipeline leaks, immediate repairs are arranged to ensure water resources are notwasted. Additionally, water-saving slogans are posted in the office water use areas to enhance employees' awareness of water conservation.Green and Low-carbon Practices in the Electric Two-wheeler Project in Zhuhai, South China

In the new park project of Electric Two-wheeler in Zhuhai, South China, Ninebot Limited fully utilized the rooftop's photovoltaic power generationconditions, with an expected installed capacity of 5.2KW. The photovoltaic system strictly adheres to the General Code for Building Energy Efficiencyand Renewable Energy Utilization (GB55015-2021) efficiency requirements, supporting Segway-Ninebot's active response to national energy-savingand emission reduction policies. In terms of architectural design, the project incorporates high-efficiency energy-saving transformers and reservesspace on the factory roof for photovoltaic component loads, laying the foundation for future renewable energy applications. The building materials,water fixtures, sanitary ware, and air conditioning systems all comply with national energy-saving standards, ensuring the overall building energyefficiency reaches an optimal level. To further reduce carbon emissions, the project adopts high-efficiency variable frequency air conditioningsystems with an Annual Performance Factor (APF) meeting national standards, and fans (excluding fire equipment) achieving level two or aboveenergy efficiency ratings. Additionally, the factory optimizes the layout of the substation, uses low-noise energy-saving dry-type transformers, andadjusts the power supply path to reduce power loss and improve energy utilization.In terms of water resource management, the project integrates the concept of sponge city design based on site characteristics, implementingcomprehensive engineering measures of "infiltration, retention, storage, purification, utilization, and discharge" to enhance water resource utilizationefficiency. The factory area prioritizes the use of plants resistant to rainwater erosion and combines solutions such as rainwater collection andstorage tanks, sunken green spaces to optimize rainwater collection and reuse, enhancing water conservation effects. Through a series of ener-gy-saving measures, the Electric Two-wheeler project in Zhuhai, South China has successfully established an environmentally friendly and efficientgreen and low-carbon park, setting a demonstrative example for future factory construction.

Conceptual Design of the Electric Two-wheeler New Factory Base in Zhuhai, South China.

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Developing Green Products

Segway-Ninebot has always adhered to innovation as the core driving force, focusing on developing green products and promoting the developmentof a circular economy, committed to reducing environmental impact. By continuously optimizing the efficiency of packaging materials and promotingthe iterative upgrade of green products, we are steadily advancing on the path of sustainable development, contributing to a low-carbon future.

As a global leading provider of shared electric scooters, Segway-Ninebot is committed to shaping a more environmentally friendly urban transpor-tation system and continuously deepening its efforts in addressing climate change and moving towards carbon neutrality. From the product devel-opment stage, Segway-Ninebot has been implementing green and low-carbon concepts, enhancing user travel efficiency through technologicalinnovation and continuous investment, providing consumers with intelligent and comfortable travel experiences, and guiding society towards ashift to low-carbon and smart travel methods. All short-distance transportation products under Segway-Ninebot use clean energy drive to meetlow-carbon travel needs in different scenarios. As of December 31, 2024, Segway-Ninebot's global users have collectively traveled over32,088,712,370 kilometers, reducing carbon emissions by 1,546,675,936 kilograms, equivalent to planting 86,406,477 trees5, demonstrating thepositive contribution of green travel to environmental protection.

1﹒Sustainable Products and Technologies

Ninebot?Internet?of?Vehicles?(IoV)?Data?Center

UnitNumberGlobal Users' Cumulative Mileagekm32,088,712,370Carbon Emissions Reducedkg1,546,675,936Equivalent to Planting Treestrees86,406,477Connected Userspersons22,435,907

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Ninebot e-bike (48V20A battery, national standard range 90-100Km): about 0.01kg of carbon dioxide emissions per kilometer;ordinary motorcycle (about 2.5L of fuel consumption per 100km): about 0.0575kg of carbon dioxide emissions per kilometer;therefore, driving 1km, Ninebot e-bike emits 0.0475kg of carbon dioxide less than a motorcycle.

Research andDevelopmentAchievements

Technical DescriptionESG Attributes

The dual-battery power supply system withadaptive dynamic switching greatly enhancesoperational reliability, reduces system failurescaused by individual battery malfunctions, andimproves overall vehicle safety and stability.Highly reliabledual protectionbatterymanagementtechnology

This technology enhances the reliability and safety of electric transpor-tation vehicles by reducing safety risks caused by single batteryfailures through a dual-battery system. It also extends the productlifecycle by decreasing vehicle scrap-page or replacement frequencydue to battery damage, thus aiding in reducing electronic waste.This technology applied to electric two-wheelersis domestically innovative and surpasses foreignpatents. By controlling the module angle horizon-tally, it addresses the issue of insufficient illumi-nation distance of vehicle lights when the vehicleis leaning, thus enhancing driving safety.HIAS headlighttechnology

By real-time control of the gimbals motor, the module ensures that theheadlights remain level even when the vehicle tilts, avoiding reducedillumination distance due to vehicle tilt or bending pressure, thusenhancing safety for night riding.By utilizing tire technology, high-performancebrush-less motors, and optimized electroniccontrols to reduce operational power consump-tion, Segway-Ninebot has increased the vehicle'srange by 20% with the same battery capacity.Long-rangetechnology

This technology optimizes energy efficiency, enabling electrictwo-wheelers to achieve longer range without increasing batterycapacity, thus reducing energy consumption. Longer range reducesthe need for frequent recharging, enhancing user experience andconvenience.Utilizing the global Apple "Find My" network andthe built-in Bluetooth positioning system to assistusers in quickly tracking the location of theirvehicles, enhancing theft prevention capabilities.FindMypositioningtechnology

The FindMy technology enhances users' ability to track vehicles, reduc-ing economic losses from vehicle theft and improving property security.Additionally, it minimizes resource waste due to stolen vehicles,enhancing the product's sustainability.Real-time monitoring of road conditions throughECU and sensors enables intelligent adjustmentsto the riding experience, such as uphill assis-tance, downhill speed control, and automaticspeed reduction on sidewalks, enhancing ridingsafety and comfort.Intelligent ridingassistancesystem

The system enhances the safety of vehicle riding, reduces the occur-rence of accidents due to excessive speed or difficult handling, andensures the safety of drivers and pedestrians. In addition, intelligentvehicle energy management helps reduce unnecessary energyconsumption and improve the efficiency of electricity utilization.The technology is applied to large pedal electrictwo-wheelers, significantly enhancing thecomfort, stability, and safety of the electricvehicle through the innovative combination of afour-bar linkage mechanism and universal jointtechnology. This effectively enhances the prod-uct's market competitiveness, meeting thediverse needs of high-performance electrictwo-wheelers.

Four-bar linkageHossack frontsuspension

The technology improves the energy efficiency and prolongs thelifespan of electric two-wheelers, reducing resource consumption andwaste. It also enhances driving safety and comfort, promotes greentransportation, and ensures customer safety.

During the reporting period, Segway-Ninebot obtained the following ESG attributes related to research and development achievements:

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The technology is applied to electric skateboardsand electric two-wheelers, fully integrated intoSegway-Ninebot's software ecosystem (NinebotTravel App, Ninebot Internet of Vehicles). It offersvarious intelligent driver and vehicle interactionfunctions: vehicle status display, sound andmusic playback, map navigation, call answering,multiple skin theme selection, easter eggs, etc.

Multifunctionalfull-color LCDinstrumentpanel

The intelligent design of the LCD instrument panel enhances thesafety and convenience of riding. By providing real-time vehicle statusdisplay, navigation information, supporting voice interaction, and callanswering, it reduces the need for riders to look down at their phones,thus lowering the risk of accidents caused by distracted driving. Addi-tionally, the variety of skin themes and personalized functions improveuser experience. Particularly, high contrast mode or voice assistancefeatures can better meet the needs of visually impaired individuals orspecial populations, enhancing the product's inclusivity.This technology is applied to electric skateboards,E-bikes, and electric two-wheelers. It is based onBluetooth multimedia and calling solutions,relying on a multifunctional full-color LCD instru-ment panel to achieve multimedia playback infor-mation, caller ID display, and control technologywithout relying on a mobile app.

Multimedia andcaller ID display,controltechnology

By providing a more convenient information display and controlmethod, reducing the need for drivers to operate their phones,enhancing driving safety, lowering the risk of accidents caused bydistracted driving, and improving information accessibility, differentuser groups can more easily access calls and multimedia information.The technology is industry-leading, enhancingthe lead-acid battery's range, safety, and lifespanthrough intelligent management and materialprocess improvements, effectively improvingbattery performance and sustainability.RideyPowersmart lead-acidand carboncrystal batteries

The technology optimizes the lifespan of lead-acid batteries, reducingthe frequency of battery replacements, lowering the demand forhandling of waste batteries, thus reducing environmental pollution. Theintelligent management system enhances battery safety, reducessafety risks caused by battery malfunctions, and improves user experi-ence. By improving battery management and optimization, energyutilization is increased, promoting industry sustainability.By improving the tire manufacturing process, thetires are designed to automatically fill punctureholes smaller than 4mm made by nails whenthey are removed, eliminating the need forpatching and reducing the risk of air leakage,thus enhancing safety and convenience of use.Self-healing tiretechnology

The technology enhances tire durability, reduces the frequency of tirereplacement due to small punctures, decreases the generation of usedtires, and mitigates rubber waste pollution on the environment. Addi-tionally, the self-repair function improves riding safety, reduces the riskof traffic accidents caused by tire leaks, and enhances the user ridingexperience.

Research andDevelopmentAchievements

Technical DescriptionESG Attributes

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Segway-Ninebot places great importance on product lifecycle management, striving to reduce environmental impact through scientific assessment,green material application, supply chain management, and recycling system development. In the Commercial Mobility BU, 75% of electric scootermodels have obtained LCA and carbon footprint certifications, involving 3 mass-produced models, accounting for 75% of the total mass-producedmodels. In the electric assisted bicycle category, 1 model has obtained LCA certification, representing 33% of mass-produced models. Overall, 57%of products in this BU have completed LCA and carbon footprint certifications, providing reliable data support for promoting green mobility. Theassessment covers 18 types of environmental impacts, including global warming, water consumption, energy usage, resource depletion, acidifica-tion, and eutrophication, comprehensively measuring the environmental impacts at each stage of the product lifecycle.

2﹒Product Lifecycle Management

Max plus XS90LSNSC2.3.3D110L

Four Electric Scooters have Obtained Life Cycle Assessment (LCA) and Carbon Footprint CertificationsIn 2024, Segway-Ninebot collaborated with the German T?V Süd certification body to conduct a Life Cycle Assessment (LCA) and carbon footprintcertification for the newly developed electric scooters and electric pedal-assist bicycles. The assessment followed the "cradle-to-gate" approach,covering the entire process from raw material extraction to product distribution. This evaluation complies with the international standards ISO14040 and ISO 14044, ensuring the accuracy and reliability of the data. The electric pedal-assist bicycles achieved this certification for the firsttime, further demonstrating Segway-Ninebot's commitment to sustainable development.

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Segway-Ninebot is increasing the use of recycled materials in its products to reduce reliance on virgin resources. The latest electric scooters nowcontain over 35% recycled materials (excluding batteries), effectively reducing carbon footprint. Additionally, Segway-Ninebot assists customers inassessing the full lifecycle carbon footprint of products from production to disposal, enhancing environmental management transparency.In the product use and recycling stage, Segway-Ninebot is actively promoting a closed-loop management model to ensure effective recycling andreuse of waste products. For shared products nearing the end of their market operation, Segway-Ninebot collaborates with third-party recyclingagencies to establish a system from the user end to recycling and processing. In terms of lithium battery recycling, Segway-Ninebot has partneredwith Wuhan Power Battery Regeneration Technology Co., Ltd., a subsidiary of Green Eco-Manufacturer Co., Ltd., to pilot in Beijing, Shenzhen,Wuhan, and Wuxi. Through the "Green Recycling" digital platform and network system, they conduct battery recycling for electric two-wheelers,electric scooters, electric balance scooters, and other products. The Micro Mobility BU has established a designated supplier recycling mechanismto collect and recycle waste batteries generated during the R&D testing process, with a total accumulated recovery of approximately 12 tons. TheElectric Two-wheelers BU focuses on recycling and disposing of test vehicles and retired vehicles, with a total of 19.61 tons of waste battery cellsrecycled by 2024. These cells are disassembled for energy storage projects, with Segway-Ninebot tracking the disposal process to ensure compli-ance with environmental requirements.

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Signing Ceremony of Lithium Battery Recycling Cooperation between GEM and Segway-Ninebot

3﹒Green Product Package DesignSegway-Ninebot continues to optimize in the green packaging field by standardizing, light-weighting, and reducing plastic use to enhance environ-mental performance and minimize the environmental impact of packaging materials. Segway-Ninebot continuously improves its packaging standardssystem to ensure that product packaging is both protective, sustainable, and efficient for transportation.Segway-Ninebot has established the "Ninebot Electric Packaging Test Specification" and the "Derivative Product Packaging Test Specification" tooptimize packaging solutions using scientific methods and reduce material waste. In the process of promoting standardization of packaging materials,materials such as paper, wood, metal, and plastic have been partially replaced with environmentally friendly standardized paper packaging materials toreduce the use of non-renewable resources. In terms of structural design, Segway-Ninebot continues to optimize packaging dimensions to meet globalstandard transportation sizes, reducing volume and weight to increase the loading capacity per unit transport volume, thereby reducing carbon emis-sions during transportation. During the reporting period, the Micro Mobility BU improved the utilization rate of containers from 75% to over 85% byoptimizing the packaging dimensions of scooter products, effectively reducing carbon emissions during the transportation process.

Through standardizing packaging, Segway-Ninebot has achieved significant environmental performance. This year, the complete elimination ofnon-environmentally friendly materials such as EPS has been achieved, reaching the goal of zero use of non-environmentally friendly packagingmaterials. Additionally, part packaging has transitioned to a recyclable mode, with corrugated boxes gradually being replaced by plastic turnoverboxes, reducing approximately 256 tons of corrugated paper consumption. Currently, over 70 types of parts are packaged using recyclable materi-als, more than 20 sizes of cardboard boxes have been eliminated, resulting in a cumulative reduction of over 190,000 corrugated boxes. In terms oflightweight packaging, Segway-Ninebot optimized the internal structure of accessory packaging, adjusted the size of the corrugated paper lining,reducing approximately 104 tons of corrugated paper usage annually. By streamlining the content of the vehicle manual, reducing the number ofpages by 30%, Segway-Ninebot saves about 3,700 kilograms of double-coated paper annually.Segway-Ninebot continues to advance the digitization of manuals to reduce paper usage and decrease wood consumption. Some overseas prod-ucts have completed the transformation to digital manuals and have been extended to product categories such as electric skateboards, go-karts,and electric bicycles. During this process, warranty information has been fully transferred from paper to the official website, allowing users toaccess relevant information online. Additionally, product guides and user manuals have been merged, optimizing content layout and achieving a30% reduction in overall weight. The detailed unboxing instructions and user guides provided by the Ninebot APP also offer users a more conve-nient experience.

Segway-Ninebot actively innovates packaging design to reduce environmental pollution by replacing traditional foam cushioning materials withfiber materials. The use of plastic bags is reduced by re-sizing or optimizing structures, and in some product packaging, they are completely elimi-nated. Additionally, Segway-Ninebot optimizes warehouse logistics management, with the Micro Mobility BU promoting the integration of WMS andTMS systems to achieve digital intelligent warehouse logistics, enhancing vehicle scheduling efficiency. In the finished product shipping process,paper pallets are gradually replacing wooden pallets to further reduce carbon footprint.

2024Sustainability ReportContributing to Climate NeutralityStrengthening Environmental ManagementDeveloping Green Products//

4﹒Innovative Carbon Reduction ServicesIn 2024, Segway-Ninebot continues to advance innovative decarbonization services by optimizing its second-hand vehicle and rental businessthrough digital platforms to promote green mobility in a more efficient and sustainable manner. This year, the "Ninebot Rentals" and "NinebotPre-owned Vehicles" mini-programs have been further enhanced to offer users a more intelligent leasing and transaction experience.The "Ninebot Rental" mini-program has been optimized in terms of service coverage, vehicle selection, and user experience. Users can quicklymatch the most suitable vehicle type through intelligent recommendation function and accurately locate rental vehicles through an upgradedreal-time navigation system. In addition, the platform has strengthened its vehicle management system by monitoring rental vehicles throughouttheir lifecycle to ensure optimal conditions during the rental period, while reducing maintenance costs and energy waste.The "Segway-Ninebot Pre-owned" mini-program features an all-in-one intelligent recycling system that utilizes AI valuation technology to enableusers to quickly and accurately assess the residual value of their vehicles, enhancing transaction efficiency. Users can make online appointmentsfor vehicle recycling and enjoy a more transparent and secure transaction process. The platform further strengthens the certification system forpre-owned vehicles, providing more detailed vehicle condition reports and professional assessments to ensure that each pre-owned vehicle meetsthe highest quality standards. Additionally, the newly added digital consignment service allows users to more flexibly handle idle vehicles, increas-ing the reuse rate.In expanding its shared mobility business, Segway-Ninebot deepens its green transportation concept by enhancing the electric vehicle rental andrecycling system. All rental and used vehicle operations align with Segway-Ninebot's sustainable development goals, reducing the environmentalimpact of new vehicle production and improving vehicle lifecycle management efficiency. The platform also introduces a carbon emission trackingsystem to help users understand their contribution to reducing carbon emissions through their travel choices, further enhancing the social impactof low-carbon transportation.

2024Sustainability Report

Contributing to Climate NeutralityStrengthening Environmental ManagementDeveloping Green Products//

Excellent Services

Advancing NewProductive Forces

Segway-Ninebot practices the concept of high quality and sustainable development in anall-round way, continuously strengthens investment in technological innovation and explo-ration, optimizes product design and production processes, improves the quality of prod-ucts and services, and at the same time pays attention to the protection of informationand data security, effectively maintaining the privacy and security of user and enterpriseinformation, striving to become a leader in developing new productive forces, and contrib-uting to the sustainable development of the economy and society.

Aligning the United Nations Sustainable Development Goals

·Innovation-driven ·Respect for intellectual property·Product quality ·Customer service·Data security and customer privacy protection

Key issues01/02/03/04/

Driving Technological InnovationEnsuring Product QualityEnhancing Customer ServiceStrengthening Information Securityand Customer Privacy Protection

Driving Technological Innovation

Technological innovation is the primary driving force for any organization to achieve high-quality development. Focusing on technological innova-tion, Segway-Ninebot has achieved a series of impressive technological research and development results. At the same time, we continue tostrengthen our intellectual property protection system to ensure that every piece of intellectual work is respected and protected as it should be.We actively participate in industry cooperation and exchanges, and promote our own continuous improvement and the prosperous development ofthe industry by sharing experiences and discussing cutting-edge trends.

Segway-Ninebot has established a clear R&D organizational structure and a technical committee composed of R&D management experts andtechnical experts, which is responsible for formulating technological innovation strategies, structuring the technological system, and managing coretechnologies. In order to promote innovative research and development, Segway-Ninebot has formulated a series of incentive systems, includingpatent rewards, performance bonuses, special incentives, and project rewards, to encourage employees to actively explore innovation at work,continuously develop new results and apply for patents, thereby helping Segway-Ninebot's technological development and enhancing competitive-ness. In order to enhance the professionalism and innovation capabilities of the R&D team and support Segway-Ninebot's sustainable developmentand technological progress, the Commercial Mobility BU arranged a total of 56 R&D and innovation-related training sessions in 2024.

1﹒Research and Development Innovation Management

Segway-Ninebot has participated in the formulation of a number of industry standards, won many heavyweight R&D awards, and obtained anumber of patent authorizations covering core technologies and innovative designs through continuous improvement and optimization of the R&Dand innovation management system and organizational structure, demonstrating Segway-Ninebot's strong R&D capabilities and adding new techno-logical impetus to the development of the industry.Segway-Ninebot actively participates in international and domestic standardization activities. By the end of 2024, we have led or participated in theformulation and revision of more than 100 domestic and international technical standards, including 9 international standards such as ISO and IEC,7 foreign/regional standards, 37 national standards, 6 industry standards, 3 local standards, 27 group standards, and 16 corporate standards, fillingmany industry gaps. These standards cover a wide range of technical fields such as electric bicycles, electric balance scooters, electric scooters,service robots, batteries and other technical fields, making a huge contribution to promoting the high-quality development of the industry.

2﹒Technological Innovation Achievements

Interationalstandards

Foreign/regionalstandards

Nationalstandards

Industrystandards

Localstandards

Groupstandards

Corporatestandards

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Unit NameStandard NameStandard Number

StandardCategory

Reformulated /

formulated

Table of industry standard formulation/revision in 2024

E-Transporters-Part 2-1: Safety requirements and test methods for personale-TransportersNinebot(Beijing)Tech Co., Ltd.

Nine Intelligent

(Changzhou)Tech Co., Ltd.

Ninebot (Changzhou)Technology Co., Ltd.

FormulatedIEC 63281-2-1:2024

E-Transporters - Part 3-1: Performance test method for the total run timeof an e-scooter with consideration of temperature conditions of actual use

Internationalstandard

FormulatedIEC 63281-3-1:2024

E-Transporters - Part 3-2: Performance test methods for mobility of cargoe-Transporters

Internationalstandard

FormulatedIEC 63281-3-2:2024Electrical Systems for Personal E-Mobility Devices

Regionalstandard

FormulatedANSI/CAN/UL2272:2024

Safety requirements for Service, Communication, Information, Educationand Entertainment Robots - SCIEE Robots

Regionalstandard

FormulatedANSI/CAN/UL

3300:2024

General Specifications for Electrical Transport Equipment for Carrying Objects

Nationalstandard

FormulatedGB/T 43974-2024

Electrical Transport Equipment: Terminology and Classification

Nationalstandard

FormulatedGB/T 43867-2024

Automation Systems and Integration: Safety Assessment of AutomationEquipment

Nationalstandard

FormulatedGB/T 44062-2024

Safety of Electric Toys

Nationalstandard

ReformulatedGB/T 19865-2024

Safety Technical Specification for Self-balancing scooters

Nationalstandard

ReformulatedGB 34668-2024

Application of Robots GB/T 36530 Part 1: Safety-Related Test Methods

Nationalstandard

FormulatedGB/Z 43202.1-2024

Product Carbon Footprint Product Category Rules Electric Bicycles(English version)

GroupStandard

FormulatedT/CHINABICYCLE 27-2024

Safety Technical Specification for Lithium-ion Batteries for Electric Bicycles

Nationalstandard

FormulatedGB 43854-2024

After-sales Service Specification for Electric Bicycles

Nationalstandard

FormulatedGB/T 44676-2024

Test Method for Energy Consumption and Cruising Range ofElectric Bicycles

Nationalstandard

FormulatedGB/T 44677-2024

High-quality after-sales Service for Electric Bicycles

GroupStandard

FormulatedT/CIET 452—2024

Evaluation Specification for High-Quality Service of Electric Bicycles

GroupStandard

FormulatedT/CIET 451—2024

Specification for Quality Service Commitment of Electric Bicycles

GroupStandard

FormulatedT/CIET 450—2024

Safety Technical Specification for Lithium-Ion Batteries and Battery Packsfor Self-Balancing scooters and Skateboards

Nationalstandard

ReformulatedGB 40559-2024

Safety of Household and Similar Electrical Appliances - Part 125: ParticularRequirements for Self-Balancing Personal Transport Devices Using BatteryPacks with Alkaline Or Other Non-Acid Electrolytes

Nationalstandard

FormulatedGB/T 4706.125-2024

International

standard

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While leading the formulation of the IEC 6328121 Safety Standards for Personal Electric Transport Devices (Short-range Transportation), twoSegway-Ninebot employees were awarded the IEC 1906 Technical Contribution Award for their outstanding technical capabilities, demonstratingSegway-Ninebot's research and development strength in the field of international standardization.

IEC 1906 AwardRidey-Power Intelligent Lead-acid System including Carbon-crystal Battery

At the 2024 new product launch conference, Segway-Ninebot grandly unveiled the industry-leading RideyPOWER intelligent lead-acid system.This system effectively improves the intelligence level, range, safety performance and overall service life of lead-acid electric two-wheeledthrough a series of innovative technologies. This innovative move not only demonstrates Segway-Ninebot's another important breakthrough inthe field of intelligent electric two-wheelers, but also demonstrates the outstanding strength in intelligent carbon-crystal lead-acid technology,bringing users a more convenient, efficient and safer travel experience, and continuing to lead the intelligent development trend of thetwo-wheeled electric vehicle industry. It is worth mentioning that this upgrade also extends the warranty period of the intelligent carbon-crystalbattery, promising a three-year extended warranty and a replacement service with the original product. This measure is considered leading inthe industry and fully demonstrates Segway-Ninebot's pursuit of product quality and the ultimate user experience.

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and Customer Privacy Protection///

The Excellence Award at the China Haidian High-Value Patent Cultivation CompetitionOn November 6, 2024, Willland (Beijing)Technology Co., Ltd. stood out in the 2024 ChinaHaidian High-Value Patent Cultivation Competition and won the Excellence Award.The final and award ceremony of the China Haidian High-Value Patent Cultivation Compe-tition (referred to as the “Haigao Competition”) was held at the Zhongguancun SciencePark Exhibition and Trading Center. As the first innovation competition in China with thetheme of cultivating high-value patents, the Haigao Competition has always attractedwidespread attention from all walks of life. This year's competition attracted the enthusi-astic participation of outstanding teams from all over the country, and the competitionwas extremely fierce. The fact that Willland (Beijing)Technology Co., Ltd. was able to standout among so many participants and win the Excellence Award is not only a high recogni-tion of the high value of its patents, but also a demonstration of Segway-Ninebot'soutstanding strength and profound strength in the fields of technological innovation andintellectual property protection.

Willland (Beijing)Technology Co., Ltd.2024 China Haidian High-Value Patent CultivationCompetition Excellence

Segway-Ninebot strictly abides by relevant intellectual property laws and regulations, respects the intellectual property of others, and continuouslystrengthens the capitalization and rights management of independent innovation achievements. This year, Segway-Ninebot formulated and revisedthe "Intellectual Property Risk Disposal System", the "Intellectual Property Rights Protection Lead Processing Procedure" and the "TrademarkManagement System" to ensure the strict implementation of various intellectual property management systems.To ensure the stable operation of intellectual property protection, Segway-Ninebot has set up the Intellectual Property Department to coordinatethe formulation of annual intellectual property work plans, allocate human resources reasonably, and ensure that key aspects such as intellectualproperty risk investigation, asset mining, and hierarchical management cover all product lines and business processes of Segway-Ninebot. Inaddition, Segway-Ninebot has set up a professional rights protection team and cooperated with external professional institutions to establish acomprehensive working mechanism covering infringement monitoring, investigation and analysis, and the formulation and implementation of rightsprotection strategies. To improve the efficiency and quality of intellectual property management, Segway-Ninebot has launched an intellectualproperty management system to realize digital management of innovative assets, and strengthen online collaboration with external agencies toensure the meticulous management of the entire process of applying for, approving, grading, maintaining and litigating patents, trademarks andother intellectual property rights, providing strong technical support for intellectual property protection. In 2024, Segway-Ninebot did not have anycases of infringing on the intellectual property rights of others.

3﹒Intellectual Property Protection

2024Increase rewards for reporting infringement, and reward 46 informants who provide valid clues through the intellectual property protection fund.Handled 49 domestic and international intellectual property rights cases, including special rights protection actions against multiple manufac-turers that infringed Segway-Ninebot's two-wheeled electric vehicle patent and trademark rights. Administrative decisions or judicial rulingswere made in 9 cases, and the competent authorities all determined that infringement was established.Complained against online intellectual property infringement on platforms, successfully removing 11,228 infringing transactions and promotionallinks.Successfully prevented the registration of 2 overseas infringing domain names and retrieved 1 overseas domain name through the domainname dispute resolution process.A total of 43 letters from lawyers and warnings were sent to domestic and foreign infringing entities.

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In order to strengthen employees' awareness of intellectual property compliance and protection, Segway-Ninebot organized 13 special intellectualproperty training sessions for various departments such as design, research and development, marketing and legal affairs, relying on internal lectur-ers and external high-quality training resources. The content covered intellectual property risk identification and prevention, overseas trademark anddomain name rights protection, overseas patent invalidation and litigation systems, etc., continuously improving the professional capabilities of theteam and providing solid support for Segway-Ninebot's intellectual property protection work.In 2024, Ninebot (Beijing) Technology Co., Ltd. and Willland (Beijing)Technology Co., Ltd., the holding companies of Segway-Ninebot, were selectedinto the “2024 Annual List of Top 100 Service Enterprises” by the Capital Intellectual Property Services Association for their outstanding innovationcapabilities, market influence, and continuous accumulation of intellectual property rights.

2024 Top 100 Service Enterprises

Patent Highlights in 2024:

The Commercial Mobility BU drives sustainable development through innovation, and has obtained a total of 128 domestic patent authoriza-tions, including 28 invention patents, 75 utility model patents, 19 design patents, and 6 software copyrights. Invention patents such as vehiclesteering control technology improve energy efficiency and safety; utility model patents optimize product usability; design patents enhancebrand recognition and user experience; and software copyrights such as the OBD diagnostic system improve operational efficiency and safety.These achievements contribute to ESG goals from multiple dimensions such as environment, society and corporate governance, and promotethe industry to develop in a more environmentally friendly, safe and efficient direction. In the future, we will continue to increase investment inresearch and development to contribute to sustainable development.InventionPatents

Utility ModelPatents

DesignPatents

SoftwareCopyrights

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Segway-Ninebot actively participates in international exchanges and cooperation to promote industry development and help industrial innovationand sustainable development. In 2024, Segway-Ninebot was invited to participate in a number of important international conferences to conductin-depth exchanges with global business leaders on economic cooperation, technological innovation and sustainable development. As a speciallyinvited representative of Chinese enterprises, Segway-Ninebot participated in the sixth meeting of the China-France Entrepreneurs Committee. Atthe same time, Segway-Ninebot also attended the 8th China-Japan-Korea Business Summit. In addition, Segway-Ninebot participated in the 7thmeeting of the China-Italy Entrepreneurs Committee as a member of the Chinese enterprise delegation. Through participation in these industryexchange activities, Segway-Ninebot continues to expand the international cooperation network, promote the sharing of technology and experi-ence, continue to deepen the global market layout, increase investment in research and development and innovation, and continuously strengthennew productive forces. While providing high-quality products and services to users around the world, Segway-Ninebot also plays a bridging role inpromoting stable cooperation in the global supply chain and the sustainable and healthy development of the economy and trade.

4﹒Industry Exchange and Cooperation

Segway-Ninebot Founder and Chairman Lufeng Gao at the 8th China-Japan-Korea Business Summit

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Ensuring Product QualityQuality is the fundamental guarantee of Segway-Ninebot's survival and development. Segway-Ninebot has always adhered to the core position ofproduct quality management, and regards it as the top priority for Segway-Ninebot's stable development and sustainable growth. We have estab-lished a quality management organization, improved the quality management process throughout the entire life cycle, strictly controlled unqualifiedproducts, continuously empowered the team to improve the overall quality management level, and successfully passed a series of product qualitycertifications to comprehensively ensure the quality of Segway-Ninebot's products. During the reporting period, Segway-Ninebot did not have anymajor safety or quality accidents.

We strictly implement the ISO 9001:2015 quality management system standards, and have established a top-down, collaborative and efficient qualitymanagement system that is managed by the Group Quality Committee, supervised and guided by the Group Quality Department, and implementedby the relevant departments and the quality departments of each BU. This system ensures the smooth operation of Segway-Ninebot's qualitymanagement work.1﹒Quality Management Organization

Overall management of Segway-Ninebot's overall quality management work, quarterly quality committeemeetings, tracking and guiding the implementation of Segway-Ninebot's quality strategy, objectives andmajor quality projects.QualityCommitteeStructureResponsibilities

Guide and supervise quality management work, organize the formulation and supervise the implementationof quality improvement plans by various departments. Monthly statistics and supervision of the achievementof quality objectives by each BU, and propose improvement suggestions and supervise rectification fornon-compliant items.

Group QualityDepartment

Be responsible for the quality management of specific products, and report at least once a month to theGroup Quality Department and the general manager of the BU on matters such as the quality managementsituation, achievement of quality targets, supplier quality status, and product market quality performance.The Quality Departmentsof Each BU

Be responsible for quality management in various aspects such as the operation of the quality managementsystem, supplier quality management, handling of customer/user quality issues, product certification, andlaboratory and test management, in order to achieve closed-loop management of product quality.Quality System Department,Quality Objectives and DataManagement Department,Quality Operations Departmentand Compliance Certificationand Testing Department

QualityCommittee

Group Quality

Department

Quality Objectives andData Management DepartmentQuality System DepartmentCompliance Certificationand Testing DepartmentQuality Operations Department

Certification GroupReliability LabStandards GroupThe quality departments of each BU

Segway-Ninebot's quality management structure

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We comply with and base ourselves on the requirements of "GB/T 190012016 Quality Management System Requirements (ISO 9001:2015, IDT)" andhave formulated the "Quality and Environmental Management Manual" based on the actual situation of our company. Guided by the quality manual,we have established a comprehensive quality management system covering planning, human resources, research and development, procurement,manufacturing, sales and service. We constantly improve various process mechanisms and inspection and testing standards through feedback frominternal and external customers, internal audits and external audits to ensure their enforceability.At the same time, Segway-Ninebot's Self-balancing scooters, electric scooters and electric bicycles and other products strictly comply with theproduct quality standards and requirements implemented in different countries at home and abroad to comprehensively ensure the compliance andexcellence of product quality.In order to fully mobilize the enthusiasm and initiative of employees in quality management and implementation, we adhere to a fair reward andpunishment mechanism based on the Group's "Quality Reward and Punishment Management System" in the implementation of various qualitysystems and standards, ensuring that outstanding performance is recognized and misconduct is duly punished, and guaranteeing the smoothachievement of Segway-Ninebot's business and quality objectives.

GB 34668-2024 Safety Technical Code for Electric Self-balancing ScootersGB/T 34667-2023 General Technical Conditions for Electric Self-balancing ScootersGB 40559-2024 Safety Technical Code for Lithium-ion Batteries and Battery Packs for ElectricSelf-balancing Scooters,and ScootersElectricSelf-balancingscooter

ChinaProductType

Country/

Region

Implementedstandards

GB/T 42825-2023 Electric Scooters General Technical SpecificationsQ/320412NCZ002 Electric ScootersGB 40559-2024 Safety Technical Specifications for Lithium-Ion Batteries and Battery Packsfor Self-balancing Scooters and Scooters

Electricskateboard

China

GB 17761-2018 Safety Technical Specification for Electric BicyclesGB 42295-2022 Electrical Safety Requirements for Electric Bicycles and its Amendment No. 1GB 42296-2022 Safety Technical Requirements for Chargers for Electric Bicycles and its Amend-ment No. 1GB 43854-2024 Safety Technical Code for Lithium-ion Batteries for Electric Bicycles

Electricbicycle

China

UL 2272-2024《Electrical Systems for Personal E-Mobility Devices》North AmericaEN IEC 60335-1:2023《Household and similar electrical appliances - Safety - Part 1: Generalrequirements》

Europe

UL 2272-2024《Electrical Systems for Personal E-Mobility Devices》North AmericaEN 17128：2020《Light motorized vehicles for the transportation of persons and goods andrelated facilities and not subject to type-approval for on-road use- Personal light electric vehicles(PLEV) - Requirements and test methods》

Europe

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To ensure excellent and stable product quality, we require all product lines to fully participate in, comply with, and continuously improve the productlife cycle quality management process. We are committed to implementing preventive testing for comprehensive quality control. Through systematictesting and evaluation, we can identify and eliminate potential quality risks in advance, ensure that every aspect of the product, from design anddevelopment to production, meets high quality requirements, and ensure that product quality continues to improve and user satisfaction continues toincrease.

2﹒Full Life Cycle Quality Management

R&D Phase

CCCcertification testingReliability tesingProduct evaluationUser intemaltesting

Mass Production

Process PhaseInitial inspectionrandom inspection

In-line and end-of-line inspectionIntermediate inspection finalinspection shipping inspectionComplete vehiclequality inspection(QIA)

After the Mass-Produced FinishedProducts are Put Into Storage

ORT testing ofkey componentsProduction consistencyassurance (control)plan

Sampling and testing of the entire vehicle and parts is carried out in accordance with the "Production ConsistencyAssurance (Control) Plan" to ensure the consistency and continuous quality and safety of the entire vehicle and parts. Atthe same time, an ORT test plan is formulated for key parts, focusing on monitoring functional and performance require-ments, and a shipping inspection is carried out before leaving the factory to control the quality of the products leavingthe factory.

After theMass-ProducedFinishedProducts arePut Into Storage

Preventive Testing for Product Life Cycle Quality Management

In addition to meeting CCC requirements, product evaluations, reliability tests and user internal testing are carried outaccording to various usage scenarios. Preventive testing is carried out from multiple dimensions such as fatigue endur-ance, functional performance realization and user experience.

R&D Phase

Strictly control the manufacturing process of initial inspection, patrol inspection, in-line inspection, end-of-line inspection,etc., and conduct 100% dynamic and static debugging and inspection of the performance of the entire vehicle offline.Final inspection is carried out before storage to ensure the conformity of the stored products. At the same time, the"Vehicle Quality Supervision and Management Measures" have been formulated, and qualified vehicles are selected forinspection before being put into storage. The appearance and riding tests are conducted from the user's perspective tocontinuously maintain and improve product quality.MassProductionProcess phase

In order to ensure the continuous stability and improvement of product quality, the Commercial Mobility BU conducts testing and verification frommultiple dimensions. At the same time, DFMEA analysis (Design Failure Mode and Effects Analysis) and design risk identification will be fully intro-duced in 2024 to achieve a risk closed loop, thereby precipitating the design standards and test standards of the initial product design as organiza-tional knowledge assets and promoting a virtuous cycle of sustainable improvement and development of product quality.Commercial Mobility BU Comprehensive Quality Control Preventive TestingDesign quality risk identification and verification is carried out in the three stages of the product life cycle: “before, during and after” accord-ing to the time dimension.

According to the product control system level, the software test cases are laid out layer by layer for the server IOT vehicle-side communica-tion link to ensure the reliability of the product software control system.

According to the product structure level, the design verification is carried out by setting the vehicle system level, component level, partialcomponent or assembly test standards, in order to pursue the high reliability, maintainability, safety and environmental adaptability of theshared products.

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We have formulated product recall systems such as the "Product Recall Management Regulations" and the "Market Defective Product Recall Manage-ment Measures" to regulate defective product recall activities. For products that need to be recalled, we formulate and handle them according to theNon-conforming Product Control Procedure. We continuously monitor, review and summarize product safety and quality issues, and based on thesummary content, check the quality risks of other products, prevent and eliminate the harm that may be caused by defects in sold products, andprotect the personal and property safety of consumers. In 2024, Segway-Ninebot did not have any major safety or quality-related accidents.

3﹒Unqualified Products Management

Internal DiscoveryUnqualifiedProducts

Handling MethodsInternal Policies

Rework or repairSelectionConcession releaseScrappedReturnStop packaging and shippingRecall

"Nonconforming ProductControl Procedure""Quality Issue Management Measures"

Found on theMarket

Determine whether to initiate the pre-recall review process.Collect product-related information for review.Organize a recall review committee meeting to evaluate andoutput conclusions.Confirm that a “Product Recall Notice” needs to be preparedfor the recall.If the conclusion of the recall is scrapping, it is divided intoon-site scrapping and returning to the factory for scrapping;if the conclusion of the recall is reworking, it is divided intoon-site reworking and returning to the factory for reworking.

"Product Recall ManagementRegulations""After-sales Service RecallWork Regulations""Quality Issue Management Measures""After-sales Quality Issue Rewardand Punishment Mechanism"

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Talents are the cornerstone of ensuring and improving product quality. We provide employees and suppliers with a wide range of professionaltraining activities to comprehensively enhance their quality management level and practical ability, so as to jointly build a solid foundation for quali-ty and work together to create excellent products.4﹒Quality Technology Empowerment

Nine Tech Launched a Quality Month Campaign With the Theme of "Quality-Driven Growth, Quality-Driven Excellence"In order to further stimulate the enthusiasm of various departments for quality improvement and promote the continuous optimization of prod-uct quality, in September, the Quality Operations System Department of Nine Tech launched a quality month campaign with the theme of “Driv-ing Growth through Quality, Achieving Excellence with Quality”, covering a number of activities such as the Quality Control Circle (QCC) qualityimprovement awards, quality benchmarking, quality knowledge competitions, inspection skills and assembly competitions, and outstandingauditor awards. These activities fully mobilized everyone's enthusiasm for quality improvement and enhanced Segway-Ninebot's emphasis onproduct quality management.

Skills CompetitionQCC Activity

Quality Month Activity

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Nine Tech Conducted Special Quality TrainingSegway-Ninebot attaches great importance to cultivating the quality awareness of employees and suppliers. This year, Nine Tech provided atotal of 106 special quality training sessions for employees, including incoming quality control (IQC) inspections, process inspections, patrolinspections, and vehicle evaluation training, to continuously strengthen the practical skills of quality staff. In addition, Segway-Ninebotconducted about 26 special empowerment activities for key suppliers on product quality assurance, including training on quality awareness,quality management, quality release and 8D training. A series of training activities have enhanced the professional capabilities of internalteams and supply chain partners, and promoted the construction and dissemination of corporate quality culture.

Quality Training

The Commercial Mobility BU Organized a Number of Internal and External Quality Training Activities

In 2024, the Commercial Mobility BU held a total of 88 internal and external quality training sessions, including 48 internal training sessionsand 40 supplier training sessions. The content included training on quality system processes, quality awareness and 8D reporting. At the sametime, Segway-Ninebot's supplier quality engineers conducted on-site training for selected suppliers. Participants included key personnel inquality, process and production, which effectively improved the quality management capabilities of all employees and suppliers and laid thefoundation for creating high-quality products.

Supplier Quality Assurance Capability Training

The Group's Quality Department Organized Quality-Related Training

In addition to a series of quality training activities organized by each BU, this year, the Group's Quality Department specifically organized the“ISO 9001 Internal Auditor” training course, which aims to improve the professionalism and auditing capabilities of Segway-Ninebot's internalauditors, and conducted “Supplier Quality Management and Performance Improvement” training for SQEs to help them make greater progressin the field of supplier management. At the same time, we organize and conduct the “Accelerated Life Test” course for design qualityengineers (DQEs) to further deepen their understanding of product reliability and durability.

SQE Training

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We actively carry out quality certification work and add credibility to product quality through authoritative certification. Segway-Ninebot cooperateswith well-known third-party organizations at home and abroad, such as TUV Rheinland, TUV SUD, UL, SGS, BV, Intertek, and the China QualityCertification Center (CQC), to carry out certification testing. For products such as electric scooters, electric balance bikes, electric-assist bicycles,smart lawnmowers, energy storage power supplies and many other types of products, in strict accordance with a series of safety and qualitystandards such as the "EN17128 Safety Standard for Personal Light Electric Vehicles", the "EN60335 Safety Standard for Household and SimilarAppliances", the "UL2272 Safety Standard for the Electrical Systems of Personal Electric Transport Equipment", the "UL2849 Safety Standard forElectric Bicycles", and the "EN15194 EU Safety Standard for Electric Bicycles", to carry out comprehensive testing and certification work. In 2024,Segway-Ninebot and the factories obtained a number of quality-related certification including the ISO 9001 Quality Management System certifica-tion, providing a strong guarantee for creating high-quality products.

In 2024, Ninebot (Changzhou) Technology Co., Ltd. was awarded the “First Enterprise to Obtain Voluntary Certification for the Safety and Perfor-mance of Electric Scooters”. The passing of this certification is not only an affirmation of the excellent quality of Segway-Ninebot's electricscooter products, but also a solemn quality commitment made by Segway-Ninebot to consumers.Meanwhile, Ninebot (Changzhou) Technology Co., Ltd. has obtained the reliability laboratory certification from the China National AccreditationService for Conformity Assessment (CNAS), which further contributes to product quality testing and assurance. We will continue to createhigh-quality products and services with high quality and high standards, so that consumers can enjoy the beauty of life brought about by technolo-gy, contribute to the progress of the industry, and jointly lead and shape a new era of greener and smarter travel.

5﹒Product Quality Certification

Ninebot (Changzhou) Technology Co., Ltd.Quality Management System Certificate

Segway Technology Co.,Ltd.Quality Management System Certificate

Nine Tech Co., Ltd.Quality Management System Certificate

Ninebot (Changzhou) Technology Co., Ltd.First Enterprise to Obtain Voluntary Certification for the Safetyand Performance of Electric Scooters

Ninebot (Changzhou) Technology Co., Ltd.Reliability Laboratory Accreditation Certificate

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Other Product Quality Compliance Results:

Navimow became one of the first intelligent lawnmowers to receive acompliance certificate from TUV Rheinland based on the UK PSTI Act.

Segway-Ninebot's LMT battery received one of the first EU batteryregulations (EU) 2023/1542 compliance certificates from TUV Rheinland.

Segway-Ninebot's electric scooter has received the T?VRheinland "Full Speed True Range" Quality Mark andChina-Mark dual certification.

Segway-Ninebot's electric scooter E2 Pro received thefirst qualified test report for new national standards forelectric scooters issued by the Guangdong QualityTesting CTC Certification Co.,Ltd

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Enhancing Customer ServiceSegway-Ninebot is committed to continuously upgrading the quality of customer service. By establishing and improving a sound customer servicemanagement system, we have perfected the closed-loop management process of customer service before, during and after the sale, comprehen-sively improving the customer experience and promoting continuous improvement in customer satisfaction.

Segway-Ninebot adheres to a corporate culture that puts user value at its core, strictly abides by the "Law of the People's Republic of China on theProtection of Consumer Rights and Interests and the Product Quality Law of the People's Republic of China", and has formulated the After-salesService Management Manual to effectively protect the legitimate rights and interests of consumers.1﹒Customer Service Management

Users can learn about vehicle-relatedinformation through shoppingplatforms, official websites, andWe-chat mini-programs. The pre-salecustomer service team recommendssuitable models according to userneeds and explains the car-buyingprocess in detail.

1.Pre-Sale Consultation

The O2O delivery model is used,where users purchase vehicles online,select the store where they want topick up the vehicle, and pick up thevehicle after it arrives. After receivingthe order notification, the storeprepares the vehicle, and thecustomer service team tracks theprogress of the delivery throughoutthe process.

2.Delivery During Sale

Through channels such as the appclient, official website, We-chat publicaccount, email and 400 hotline, weprovide 24/7 human and AI robotself-service to promptly help custom-ers solve problems encounteredduring use.

3.After-Sales Support

Customer service management process

Customer Service Highlights for 2024

A new work order appointment time function has been added, allowing users to schedule vehicle services within thenext three days to improve service flexibility and satisfaction.CustomerAppointmentFunction

To ensure the authenticity and objectivity of user evaluations, the time for evaluating service has been adjusted fromimmediately after service is completed to the next day.Adjustment ofEvaluation Time

The interactive section of the app has been used to increase user participation incentives, encouraging customers todiscuss their experiences of using and maintaining the vehicle in the community and on the Ninebot App, andenhancing user loyalty.InteractiveOperation ofthe App

During the event period, free maintenance services and a 10% discount on helmets were offered to all Segway-Ninebotusers who visited the store, significantly improving user safety while riding.Warm WinterService SeasonActivities

The Ninebot App provides customized services for vehicle theft insurance, electric vehicle combination insurance andthird-party liability insurance to ensure that users are fully protected when they travel.CustomizedVehicle InsuranceServices

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Driving Technological InnovationEnsuring Product QualityEnhancing Customer ServiceStrengthening Information Security

and Customer Privacy Protection///

In order to improve the efficiency of customer complaint handling, Segway-Ninebot has formulated internal systems such as the "Customer Com-plaint Handling Management Regulations", the "Customer Service Handling Performance Reward and Punishment System", the "Customer ServicePerformance Appraisal", the "Service Process Standards" and the "Service Provider Appraisal Standards" to systematically manage customercomplaints. The priority of handling is determined by criteria such as urgency and importance to ensure that complaints are resolved in an orderlyand efficient manner, and personalized solutions are provided for high-demand complaints.6 In 2024, Segway-Ninebot received a total of 4,046valid complaints, a year-on-year decrease of 10.05%. No regulatory warnings were received for products or services.7Segway-Ninebot strictly implements monthly assessment of the key performance indicators of customer service staff, and implements the “firstinquiry responsibility system”, requiring customer service staff to contact the user within 4 hours of receiving the complaint and to complete theproblem within 72 hours. During major shopping festivals, Segway-Ninebot ensures that it will contact the user within 24 hours and assign adedicated person to follow up and resolve the issue. At the same time, Segway-Ninebot regularly conducts training for customer service employeesto improve product knowledge and service skills. In 2024, Segway-Ninebot held a total of 76 after-sales customer service training sessions, covering7,144 individuals.Segway-Ninebot values user feedback and conducts a global user satisfaction survey every six months through the Ninebot App. A total of 91,674questionnaires were recovered in 2024. In addition, we invite users to provide instant satisfaction evaluations after each consultation to quicklyidentify and improve service issues. This year, Segway-Ninebot has compiled and analyzed user satisfaction ratings for products such as electricbalance scooters, electric scooters and electric two-wheelers in China, the Asia-Pacific region, Europe and the Americas. The results are as follows:

ChinaChina

Electric Self-balancing scooterand electric scooter products

3.994.12

4.12

SalesRegion

Product Category

Delayed UserSatisfaction8

Instant UserSatisfaction9

Asia-Pacific

Electric Self-balancing scooterand electric scooters

3.744.34

Europe

Electric Self-balancing scooterand electric scooters

3.574.79Americas

Electric Self-balancing scooterand electric scooters

3.583.55

Electric two-wheeler products4.29

High-demand complaints: Urgent, important or frequent complaints from users about core issues such as product quality and service attitude.

Valid complaints: This refers to the number of complaints lodged by customers after purchasing a product due to dissatisfaction with product quality, service, or other reasons.These complaints are verified and confirmed as valid by customer service.

The formula for calculating delayed user satisfaction is as follows: Satisfaction Score = (After-sales Satisfaction * 50%) + (Customer Service Satisfaction * 50%). The scoringrange is from 1 to 5, with 5 being the best.

The formula for calculating immediate user satisfaction is as follows: Weighted Average Satisfaction = (1 * Number of 1-point ratings + 2 * Number of 2-point ratings + 3 *Number of 3-point ratings + 4 * Number of 4-point ratings + 5 * Number of 5-point ratings) / Total number of ratings. The scoring range is from 1 to 5, with 5 being the best.

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Segway-Ninebot continues to optimize its after-sales service system, improve the end user's service experience, and ensure that users can enjoyprofessional and efficient service throughout the entire life cycle after purchasing a vehicle. By the end of 2024, Segway-Ninebot had built 447Segway-Ninebot authorized service centers nationwide, and implemented a star rating management system for the service centers, grading themaccording to store area and service capabilities to provide standardized and professional after-sales support. As of February 28, 2025,Segway-Ninebot had more than 7,600 electric two-wheeler specialty stores in China.

2﹒Store Management

（1）Store Intelligent Management

In order to improve the digital level of store management, Segway-Ninebot has upgraded the DMS store management module, so that customerscan apply for store construction, relocation, expansion and renovation online. After Segway-Ninebot's approval, the system can automatically createstore information and realize the visual management of store assets. In addition, to facilitate users' access to service information, Segway-Ninebothas indicated the service scope (such as electric two-wheelers, EBikes, short-distance transportation), service types (such as maintenance, roadsideassistance, vehicle damage assessment, balancing services, and spare vehicles ) and types of business accepted at each store within the NinebotAPP, so that users can easily find and book the services they need.

（2）Diversified After-sales Service

The No. 9 City Authorized Service Center is standardized and has a maintenance area, battery testing area, car wash area and equipment displayarea, providing users with professional after-sales services covering maintenance, repairs, roadside assistance and more. If a user encounters asudden malfunction while riding, they can report a repair through the Ninebot App with just one click. After receiving the work order, the store willquickly activate the response mechanism to provide diversified service guarantee plans such as on-site maintenance, repair at the store, repairservice, and nighttime rescue to ensure that users can travel without worry. At the same time, to reduce the inconvenience caused by vehicle main-tenance, service center stores also provide a spare vehicles service to ensure that users' vehicles needs are met during the maintenance period.This year, the offline stores of Segway-Ninebot received a total of 3,529 valid after-sales work order complaints, of which the complaint handlingrate reached 100%, and the complaint resolution rate within 72 hours increased from 54% to 84%, an increase of 55% year-on-year.

（3）Professional Training and Qualification Certification

In order to further enhance the professional skills of store maintenance personnel and engineers, Segway-Ninebot has carried out systematic train-ing and qualification certification activities for offline stores, maintenance personnel and engineers to ensure that Segway-Ninebot products can berepaired and maintained efficiently and accurately, and to enhance customer satisfaction and brand loyalty.In 2024, Segway-Ninebot organized a total of 627 training sessions, of which 300 were on after-sales service policies, operating procedures andcase reviews to improve service standardization, and 327 were on technical training covering the control principles of Segway-Ninebot electric loadparts, intelligent control logic, ABS principles, typical fault cases and explanations of new vehicle models, etc., to strengthen the technical capabili-ties of maintenance personnel. In addition, Segway-Ninebot also conducted 7 qualification certification training, with a total of 205 engineersobtaining the qualification certification of blue-collar engineers for Ninebot terminals, further consolidating the professional capabilities of the Nine-bot after-sales team.

Segway-Ninebot Roadside Assistance Vehicle

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We not only provide customers with innovative mobility solutions, but also build a vibrant interest community and interactive platform for cyclingenthusiasts who share the common ideas. As the official community for Segway-Ninebot users, the Ninebot Friends Club connects every cyclistthrough a rich and in-depth exchange of ideas, both online and offline.The Ninebot Friends Club not only provides a comprehensive exchange platform for cycling enthusiasts through online and offline links, but alsopromotes the spread and development of cycling culture, so that every cyclist can feel a sense of belonging and fun.

3﹒Ninebot Friends Platform

Through platforms such as the Ninebot App, the Light-ChasersCommunity, and cycling interest groups, cyclists can sharecontent at any time, including guides for new cyclists, recom-mendations for cycling gear, cycling life records, cycling safetyknowledge, and bike maintenance tips. These online interactionsnot only help newcomers quickly integrate into the cyclingculture, but also provide experienced cyclists with a space toexchange experiences and showcase their lives, further enhanc-ing the cohesiveness of the community.

Online Channels

Local cycling clubs formed spontaneously by cyclists from allover the world regularly organize a diverse range of interestactivities, including billiards tournaments, themed travelphotography, urban cycling check-ins, customized roadbookexploration, outdoor camping and disc sports. These activitiesnot only enrich the life experience of cycling enthusiasts, butalso deepen the emotional connection between cycliststhrough fun interactions and teamwork, creating a positive andhealthy cycling culture.

Offline Channels

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The Electric Two-wheeler Safety Popularization Tour of China

From May to December, Segway-Ninebot held 26 electric two-wheeler safety science popularization activities in 13 cities across the country,including Beijing, Nanjing, Hangzhou, Wuhan, Zhengzhou, Xi'an, Chengdu, Jinan, and Qingdao. We joined forces with local market supervisionand administration bureaus, fire departments, traffic police, and other competent authorities to target electric two-wheeler users such ascommunity residents and college students. Through vivid on-site activities and the help of regional media resources to spread the word acrossthe entire network, we comprehensively popularized safe electric two-wheeler usage knowledge to protect every user on every trip.

BeiJingWuHan

Xi'AnZhengZhou

HangZhouChangSha

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Segway-Ninebot actively regulates advertising management, formulating management systems such as the "Information Release Standards, theBrand Management Center Department Management Regulations", and the "Segway-Ninebot Advertising Media Supplier Management Measures",to comprehensively supervise the content, delivery channels, and compliance of advertisements and other marketing materials, ensuring thatmarketing information is truthful and reliable and eliminating false or misleading publicity. In addition, Segway-Ninebot's marketing department hasformulated and implemented the "Segway-Ninebot Social Media Operation Standards" to clarify the guidelines and procedures for publishing socialmedia content, ensuring that the content published complies with legal and regulatory requirements while maintaining the consistency and profes-sionalism of the brand image.

4﹒Responsible Marketing

（1）Enhancing Product Information Transparency

In product labels (such as certificates of conformity and nameplate labels) and product manuals, Segway-Ninebot fully discloses the procurementmethods of raw materials and substances in products that may have an impact on the environment, and ensures compliance with the productlabeling regulations of the places where it operates. Segway-Ninebot also continuously improves user instructions. The 2024 version of the productmanual includes a new section on “battery usage instructions” that details the storage environment and safe operating requirements for batteries,helping users to correctly understand battery characteristics and reduce usage risks.

（2）Empowering the Marketing Team

In order to enhance the professional capabilities of the marketing team,Segway-Ninebot actively carries out special training for marketing teams, agentsand store personnel to strengthen brand marketing and terminal sales capabilities.In 2024, Segway-Ninebot organized a total of 3 special training sessions formarketing personnel, covering market service training, market operations, etc.; andalso conducted 101 offline training sessions for agents and stores, including onlinestore operations, training courses for gold-level sales consultants/store managers,brand culture, product training, and explanations of electric and short-distancetransportation products, to help terminal sales personnel accurately convey brandvalue and product information.With our continuous efforts and outstanding performance in consumer rightsprotection, Segway-Ninebot was once again awarded the “2023 Advanced Collec-tive for the Protection of Consumer Rights” by the Changzhou Xinbei DistrictConsumer Association in 2024.

2023 Advanced Collective for the Protection of Consumer Rights

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Strengthening Information Securityand Customer Privacy Protection

Segway-Ninebot always adheres to an information security strategy with the core goal of protecting the data security and privacy of Segway-Ninebot and our customers.Segway-Ninebot strictly abides by laws and regulations such as the "Cybersecurity Law of the People's Republic of China, the Data Security Law of the People's Republic ofChina", and the "Personal Information Protection Law of the People's Republic of China", pays close attention to the development of laws and regulations in the regions where itoperates, ensures that its operations fully comply with local legal requirements, and builds a solid information security defense. During the reporting period, Segway-Ninebot didnot experience any incidents of customer privacy or data security breaches.

To effectively advance information security efforts, Segway-Ninebot has established an Information Security Committee. This committee serves as the core decision-making andcommand body for information and data security governance, with the Chairman of the Board serving as its highest manager. The committee is responsible for formulating infor-mation security and data security strategies and controlling the overall direction and layout of information security work from a macro perspective. Every year, the committeeorganizes and carries out a series of special initiatives, focusing on key areas such as security compliance, optimization of network security architecture, privacy and data protec-tion, and secure software development, to ensure that Segway-Ninebot can respond in a timely manner to the complex and ever-changing information security situation.

1﹒Information Security and Customer Privacy Protection Governance Structure

Segway-Ninebot adheres to the security strategy of “unapproachable, irremovable, non-violation, non-abuse”, deeply strengthens the construction of the information securitymanagement system, builds a solid defense line for the Group's information assets, and provides comprehensive protection for the core interests of customers and Segway-Ninebot.2﹒Information Security and Customer Privacy Protection Strategy

Lead in a ‘zero trust' architecture, precisely control access rights to terminals and networks through identity verification andminimalist design of access rights.Implement a defense-in-depth strategy covering multiple layers such as the network, applications, hosts, and databases, and deploydynamic threat awareness and response technologies.Build a security operations center based on situational awareness and establish a closed-loop security mechanism from threatidentification, real-time monitoring, rapid response to incident recovery.Multi-level defense toblock external threats“Unapproachable”：

We organize annual information security training for all employees to enhance their awareness and professional capabilities.We have established a clear division of authority and responsibility mechanism, adopted the principle of least privilege to ensureappropriate allocation of authority, and avoid abuse of authority.Open reporting channels to encourage employees to monitor and report violations, create a transparent and safe workingenvironment, and form an effective internal monitoring and checks and balances mechanism.Trengthening the informationsecurity culture and internalcontrol mechanisms“No abuse”：

Formulate differentiated security strategies for all aspects of data collection, transmission, storage, processing, sharing, archivingand destruction, and build a full life cycle data security management system.Ensure the confidentiality, integrity and availability of data, and effectively reduce the risk of data theft or tampering.Full life cycle datasecurity protection“Irremovable”：

Strictly abide by domestic and international information security laws and regulations, including China's Cyber Security Law and thePersonal Information Protection Law as well as the internationally recognized GDPR (EU General Data Protection Regulation), etc.We regularly cooperate with third-party audit agencies to evaluate the effectiveness and compliance of our internal informationsecurity system and continuously improve our information security governance capabilities.

Information securitycompliance management

“No violations”：

Obtained multiple authoritative certifications, including ISO 27001 Information Security Management System certification, andequivalent protection level 2 and 3 certifications. At the same time, actively promote personal information protection projects toensure the compliance management of user privacy data.

Information Security Strategy of Segway-Ninebot

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To ensure the implementation of the five-year strategic objectives, Segway-Ninebot has formulated specific performance indicators, regularly trackingand evaluating them to continuously optimize information security and privacy protection practices.

We have formulated and continuously improved a series of privacy protection management systems and specifications for all aspects of companyinformation and data security, including but not limited to important documents such as the "Privacy Protection Management Strategy, the PersonalData Processing Security Specification", the "Personal Information Leakage Emergency Plan and the Privacy Policy", which cover all aspects of datacollection, transmission, storage, etc., to ensure that Segway-Ninebot's information security management work is implemented in a comprehensiveand meticulous manner, and to build a solid information security barrier.

Information Security Performance Indicators

Committed to reducing it by 10% each year, with the ultimate goal of “zero” intrusion events.System IntrusionEvent Rate：

Ensure that the data breach rate remains at “zero” at all times to comprehensively protect Segway-Nine-

bot's data assets.Data BreachRate：

Strive to complete at least 5 international or domestic authoritative certifications in the next five years.

Number of ComplianceCertifications：

Through annual surveys, the goal is to achieve a satisfaction rate of over 90% for customer privacy and

data protection.Customer Trust andSatisfaction：

More than 98% of employees participate in training related to data security and privacy and pass the

assessment.LearningActivities：

At least one offensive and defensive drill and phishing drill are organized each year to improve

Segway-Ninebot's ability to respond to security threats.SecurityDrills：

Regularly organize security and privacy promotion months to strengthen the information security

awareness of all employees.PromotionMonth：

Data Security Management Measures

For key information systems such as the Internet of Vehicles platform and user management platform, a

role-based access control (RBAC) model is used to strictly limit access to sensitive data and eliminate the risk

of data leaks and unauthorized access.

Security Control：

Technical measures such as static and dynamic data de-identification and encryption algorithms are used for

in-depth processing. While fully exploiting the value of the data, they effectively conceal the identity informa-

tion of the data subject, further enhancing data confidentiality and security and minimizing the risk of sensitive

data exposure.Sensitive Data：

The Transport Layer Security (TLS) protocol is used to encrypt the transmission of data between user

applications, devices and servers, ensuring the confidentiality and integrity of data during transmission and

effectively preventing information from being stolen or tampered with. Segway-Ninebot also uses digital

signature technology to ensure the authenticity of data sources and that the data has not been modified or

forged without authorization during transmission.Data Transmission：

Advanced storage encryption technology is used to encrypt and convert data in all types of storage media.

Both structured and unstructured data are fully encrypted to ensure data security during static storage and

prevent data leaks caused by the loss or theft of storage media.

Data Storage：

Segway-Ninebot comprehensively uses symmetric encryption, asymmetric encryption technology, and hash

function technology to build a solid defense for the stable operation of the software system and data security,

effectively defending against various potential network attacks and security threats, and comprehensively

protecting the user's data assets and privacy.

Multiple TechnicalProtections：

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Segway-Ninebot's information security emergency response mechanism is implemented in accordance with the "Information Security Incident Management Measures".Segway-Ninebot comprehensively considers factors such as the cause, manifestation and result of information security incidents, classifies information security incidents intoseven categories, and further classifies them into minor incidents, general incidents, serious incidents and particularly serious incidents based on the consequences and potentialimpact of the incident, the severity of business losses and the severity of social harm. Segway-Ninebot has formulated clear handling methods and processes for different levelsand types of information security incidents. When an incident occurs, monitoring and reporting are carried out first, and the security team quickly intervenes to assess and classi-fy the incident and take emergency measures according to established procedures, such as isolating the affected system, fixing the vulnerability, and recovering data. After theincident is handled, Segway-Ninebot conducts a summary and improvement to prevent the recurrence of similar incidents.In addition to the emergency response mechanism, we also take a series of proactive defense measures:

3﹒Information Security Emergency

Guided by the ISO 27001 information security management system, we have promoted the in-depth development of Segway-Ninebot's information security management andconstruction work. We regularly carry out a series of information security review activities every year to comprehensively ensure the stability and effectiveness of Segway-Nine-bot's information security defense.

4﹒Information Security Audits

Monitoring tools are deployed at key nodes such as the network, servers, and application systems to monitor system performance, network traffic,user behavior, etc. in real time 24 hours a day. Abnormalities are detected and alerts are issued in a timely manner so that security personnel canrespond and handle the situation quickly.

Daily Monitoring：

Third parties are regularly engaged to conduct tests, including vulnerability scanning, penetration testing, and offensive and defensive exercises.Third-Party Testing：

An internal risk assessment of the effectiveness of information security management is conducted annually. Based on the national standard GB/T

209842022 "Information Security Technology - Information Security Risk Assessment Method", scientific methods and tools are used to accurately

identify, analyze and evaluate various potential risk factors, formulate targeted risk response strategies, and control information security risks within

an acceptable range.Risk Assessment：

A comprehensive internal audit is conducted every year to strictly review the degree of compliance of the information security management system's

processes, control measures, and the ISO 27001 "Information Security Management System Requirements" standard as well as Segway-Ninebot's

internal systems. Problems are identified and rectified in a timely manner to continuously optimize management efficiency.Internal Audit：

A third-party external audit is conducted regularly every year to comprehensively, objectively and thoroughly evaluate and review Segway-Ninebot's

information security management system. From an external professional perspective, it provides authoritative improvement suggestions and direction

guidance for Segway-Ninebot's information security management, helping Segway-Ninebot's information security management level to keep up with

and continuously improve in line with international standards.Third-partyExternal Audit：

Nine Tech Co., Ltd. Level 3 Ninebot Mall systemInformation System Security LevelProtection Filing Certificate

This year, Segway-Ninebot passed the ISO 27001 information security management system certification, Segway-Ninebot's official websitereceived level 2 certification for classified protection, and the Ninebot App and Ninebot Mall received level 3 certification for classified protection.

Ninebot(Beijing) Tech Co., Ltd.Information Security ManagementSystem CertificateNinebot(Beijing) Tech Co., Ltd. Level 3 NinebotTravel system Information System Security LevelProtection Filing CertificateNinebot(Beijing) Tech Co., Ltd. Level 2 NinebotOfficial Website System Information SystemSecurity Level Protection Filing Certificate

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In today's digital age, strengthening employees' awareness of information security and user privacy protection has become a key part of building asound information security system for companies. We have built a comprehensive, multi-level training system that uses an online training platformto deliver targeted courses and real-time updates on a shared workbench. We also regularly organize information security and user privacy protec-tion training activities that cover all employees, using a variety of channels such as offline lectures and seminars.At the same time, Segway-Ninebot focuses on the field of laws and regulations, and has carried out special training on core regulations such asthe "Data Security Law, the Personal Information Protection Law, and the Privacy Agreement", to enhance employees' awareness and consensus ofnetwork security compliance, and improve their professionalism and legal awareness in handling data and privacy issues in their daily work.

5﹒Empowering Information Security

Conducted Special Training on Information SecurityIn April 2024, Segway-Ninebot conducted special training oninformation security, vividly demonstrating the harm ofinformation security incidents, what information security is,legislation and corporate norms, how to ensure informationsecurity, and other content, deepening employees' understand-ing of the importance of information security and improvingeveryone's information security skills.

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Employees are the driving force behind a company's sustainable development. We alwaysadhere to the principle of "people-oriented", maintain a fair and just recruitment process,continuously improve employee performance, promotion, compensation and benefits, andtraining system management, and provide a healthy and safe working environment. Wealso encourage and support employees to balance work and life, actively listen to employ-ee feedback, organize various employee activities to enhance their sense of belonging andsatisfaction at work, and achieve mutual growth for employees and Segway-Ninebot.

Aligning the United Nations Sustainable Development Goals

·EmployeesKey issues01/02/03/

Protecting Employee RightsSupporting Talent DevelopmentSafeguarding Occupational Health

Shared Growth

Caring for EmployeeDevelopment

Protecting Employee RightsSegway-Ninebot is committed to safeguarding the legitimate rights and interests of employees, strictly adhering to international human rightsstandards and relevant national laws and regulations, and creating a safe, fair, and harmonious working environment. Through comprehensivepolicies and measures, we ensure the dignity, rights, and welfare of employees, promoting Segway-Ninebot's long-term sustainable development.1﹒Employee Rights and Diversity

（1）Human Rights Policy and Commitment

Segway-Ninebot conducts its business in accordance with the principles of the "United Nations Universal Declaration of Human Rights" and the"Global Compact", adhering to international standards such as "International Labor Standards", the "UN Guiding Principles on Business and HumanRights", and the "Voluntary Principles on Security and Human Rights". We strictly comply with Chinese laws and regulations including the "LaborLaw, Labor Contract Law, Social Insurance Law, Law on the Prevention and Control of Occupational Diseases, Law on the Protection of Minors,Law on the Protection of Women's Rights and Interests, and Special Provisions on the Protection of Female Workers' Labor Rights", to comprehen-sively protect the rights and interests of our employees.To further safeguard the rights of dispatched labor employees, Segway-Ninebot has issued the "Third-Party Labor Supplier Management Measures".Through the "Outsourcing Service Contract", the management of labor suppliers is regulated to ensure that the wages of dispatched labor employ-ees are not lower than the local minimum wage standard and are paid on time and in full. Segway-Ninebot also arranges working hours reasonablyin accordance with the Labor Law, clarifies responsibilities of all parties, provides necessary labor safety protection and pre-job training fordispatched labor employees to enhance their skills. Simultaneously, ensuring that dispatched labor employees enjoy the same social insurance andother benefits as regular employees, Segway-Ninebot is committed to building a safe and harmonious labor employment environment.

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（2）Prohibition of Child Labor and Forced Labor

Segway-Ninebot strictly prohibits the use of child labor and forced labor, adhering to the laws such as the "Law of the People's Republic of China onthe Protection of Minors and Prohibition of the Use of Child Labor". In the recruitment process, we ensure that all candidates sign labor contractsbased on the principles of equality and voluntary participation. We rigorously monitor recruitment, screening, interviews, background checks, andother processes to prevent illegal employment practices. Additionally, we have established the "Labor Service Supplier Management Measures" toenhance the management of labor service providers, stipulating that dispatched employees must be at least 18 years old, with exceptions alloweddown to 16 years old under special circumstances. Through stringent approval processes and identity verification, we further eliminate the occur-rence of child labor and forced labor.During the reporting period, Segway-Ninebot did not employ or use child labor, nor did it engage in any forced labor or other illegal employmentpractices violating labor rights. If such situations are discovered, Segway-Ninebot will assist in contacting guardians or relevant individuals accordingto procedures, and will take appropriate actions in accordance with laws and regulations.

（3）Diversity and Equality Non-Discrimination

Segway-Ninebot has always adhered to the principles of diversity and non-discrimination, strictly complied with relevant laws and regulations, andintegrated this philosophy into its daily operations. "Through the Employee Code of Conduct", Segway-Ninebot clearly regulates employee behavior,strictly prohibiting any form of discrimination, including but not limited to discrimination based on ethnicity, race, gender, age, culture, religion, andregion. We adhere to the principle of equal treatment of all employees in various aspects such as recruitment, compensation, and career develop-ment, ensuring that every employee has equal rights and opportunities. In 2024, 907 employees received training on diversity, discrimination, andharassment.Furthermore, Segway-Ninebot actively implements the "Special Provisions on the Protection of Female Workers' Labor Rights", ensuring the rightsand benefits of female employees during pregnancy, childbirth, and lactation. It explicitly prohibits actions such as reducing wages or unjustifieddismissal due to pregnancy, childbirth, or lactation. Segway-Ninebot also maintains a zero-tolerance policy towards workplace harassment and hasestablished corresponding disciplinary measures to effectively protect the workplace rights of female employees. To better safeguard employees'rights, we have established dedicated channels for complaints and reports, encouraging employees to report any potential discriminatory behavior.We promise to handle complaints fairly, strictly maintain the confidentiality of reports, prevent any form of retaliation, and ensure the workplacesafety of whistleblowers. During the reporting period, Segway-Ninebot did not experience any incidents violating diversity, equality, or anti-discrimi-nation principles.As of the end of the reporting period：

Total number ofEmployees Segmentedby Age

Total number of employees aged 29 and belowIndividual1,878

2,992

IndicatorUnit2024

Total number of employees aged 51 and aboveIndividual43The total number of employeesaged 30 to 50 years old

Individual

Total number ofEmployees Disaggregatedby Gender

Total number of male employeesIndividual3,376

1,537

Total Number ofEmployees Segmentedby Region

Total number of employees in ChinaIndividual4,735

Total Number ofEmployees Segmentedby Employee Level

Total number of management staffIndividual422

4,491Total number of non-management employeesIndividual

Total number of employees in overseas regions(including Hong Kong, Macau, and Taiwan)

Individual

Total number of female employeesIndividual

Total numberof employees

4,913

Employees fromminority ethnic groups

Percentage ofR&D staff

32.22%

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Segway-Ninebot has improved its recruitment process in various aspects including demand determination, information dissemination, resume screening, interviews, backgroundchecks, and offer acceptance, ensuring a high degree of talent-job fit. By conducting recruitment presentations in multiple cities and universities, we have attracted a largenumber of outstanding talents. Additionally, we promote green travel safety knowledge on campuses, advocating for a safety travel concept centered around user value. In 2024,Segway-Ninebot recruited 124 fresh graduates, with an estimated plan to recruit over 260 in 2025.

Segway-Ninebot continuously optimizes its onboarding and offboarding processes to enhance employee retention. We have developed an online onboarding platform to simplifydata entry and improve the employee experience. Effective probation management processes have been established for employees at different levels to help new employeesintegrate into the team more quickly. In terms of offboarding, we conduct regular exit interviews and surveys to collect feedback from employees for improving employeemanagement and company policies. This year, the employee turnover rate of Segway-Ninebot is 17.54%.To retain key talents, Segway-Ninebot has implemented an equity incentive plan, allowing employees to become shareholders and share in Segway-Ninebot's growth. In accor-dance with relevant regulations, employees can purchase company stock at the grant price, becoming shareholders and participating in Segway-Ninebot's profits and growth. Asof the end of the reporting period, 10% of employees have received equity incentives.

2﹒Employee Recruitment and Retention

1.Demand

Stage

2.Information

Release

3.Resume

Screening

4.Interview

Stage

5.Background

Check

6.Offer and

Hiring

Approval granted

Internal recruitment/transferPromotionExternal recruitmentPost on majorwebsites

Initial resumescreeningPhone communication

Phone interviewOn-site interview

Direct referencecheckIndirect referencecheckFor positions at level12 and above, specialpositions, andcandidates withobjections

Approval of hiringOffer preparationSubmit recruitmentapplication via OA

Beihang University Outdoor ExperienceBeihang University Career TalkNanjing University of Aeronautics and

Astronautics Outdoor Experience

Lecture at Nanjing University of Science and TechnologyShanghai Jiao Tong University Recruitment PresentationRegional Outreach

2024Sustainability ReportProtecting Employee RightsSupporting Talent Development/Safeguarding Occupational Health/

Segway-Ninebot places a high priority on employee incentives and welfare protection. In terms of incentive mechanisms, a carefully designed float-ing bonus structure based on employees' job responsibilities is in place to motivate employees to improve their work performance. Specific compo-nents include sales commissions, performance wages, and special incentive plans. Bonuses are distributed at the end of the year, rewardinghigh-performing employees.Segway-Ninebot not only provides employees with national statutory holidays but also offers additional welfare annual leave, as well as specialholidays such as International Women's Day and Youth Day. In terms of special holiday benefits, all female employees are fully guaranteed paidmaternity leave and other holiday benefits, while male employees are entitled to paid paternity leave. This year, a total of 156 employees enjoyedmaternity or paternity leave.Segway-Ninebot provides a diverse range of benefits to employees, including annual physical examinations, vehicles purchase discounts, rentalbenefits, holiday gift packages, etc. Additionally, through surveys, employee interviews, and other methods, Segway-Ninebot deeply understandsemployees' individual needs, aiming to enhance their sense of achievement and belonging. Moreover, Segway-Ninebot strictly complies with legalrequirements by contributing to social insurance for all regular employees, purchasing additional accident insurance, and providing office staff withsupplementary commercial medical insurance to effectively safeguard employees' physical and mental well-being.

3﹒Compensation and Benefits

New Year's EventDragon Boat Festival gift

Rental Housing DiscountEmployee Purchase

2024Sustainability ReportProtecting Employee RightsSupporting Talent Development/Safeguarding Occupational Health/

Segway-Ninebot values employee feedback and actively establishes effective communication channels. We implement measures such as setting upa staff representative assembly system, conducting employee satisfaction surveys, to promptly understand employee concerns and enhance theirexperience, ensuring that every employee feels cared for and valued by Segway-Ninebot.Segway-Ninebot strictly adheres to the "Trade Union Law of the People's Republic of China", continuously improves the democratic managementsystem, and fully guarantees employees' rights to participate in company affairs and democratic management. In order to further focus on employ-ee satisfaction, Segway-Ninebot collaborates with a third-party organization to utilize Gallup Q30 surveys to collect in-depth feedback fromemployees. Compared to the Q12 survey, the Q30 research covers more dimensions such as mission direction, organizational structure, talentplanning, etc., helping Segway-Ninebot identify areas for improvement. In 2024, the overall average score of Segway-Ninebot's Q30 survey was

4.25.10 Based on the survey results, we will coordinate with respective responsible persons to further communicate with employees and take corre-

sponding measures to enhance organizational capabilities and employee satisfaction.Furthermore, Segway-Ninebot places great emphasis on achieving a work-life balance for its employees and continuously optimizes internal communi-cation mechanisms. In order to allow employees to relax and enhance teamwork outside of work, Segway-Ninebot regularly organizes various sportsactivities such as soccer matches, badminton games, and basketball games. These activities not only contribute to the physical and mental well-beingof employees but also facilitate communication among them, further enhancing their overall quality of life.

4﹒Employee Communication and Engagement

Tug-of-war CompetitionBadminton Competition

Conduct a comprehensive evaluation of employee satisfaction with Segway-Ninebot through an external consulting firm, with a satisfaction scale from 1 to 5, where 5 is the best.

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Supporting Talent DevelopmentSegway-Ninebot is committed to providing comprehensive and continuous career development support for employees, enabling each individual toachieve personal growth and career advancement at Segway-Ninebot. Through a well-established training system and career development paths,we create an environment where employees can self-actualize and grow together with Segway-Ninebot.

Segway-Ninebot consistently prioritizes employees' career development as a strategic focus, dedicated to providing abundant training resources anda systematic career development path. We continuously refine and implement relevant regulations such as the "New Employee Probation AssessmentManagement Regulations, New Employee Mentorship System", and "Manager Training Benefits Regulations" to motivate employees to grow togetherwith Segway-Ninebot, enhance employees' professional abilities, and achieve a win-win situation for both individuals and the organization.During the reporting period, the employee training data categorized by specific types is as follows:

1﹒Employee Training

Total training participants3,903

2,992

Indicators2024

Male training participants

1,246Female training participants

Management training participants

3,386Non-management training participants

Average training hours per participant14.36Average training hours per male participant16.18Average training hours per female participant10.47Average training hours per management participant34.63Average training hours per non-management participant

ParticipantsUnit

ParticipantsParticipantsParticipantsParticipantsHours/ParticipantHours/ParticipantHours/ParticipantHours/ParticipantHours/Participant11.26

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（1）Training System Development and Talent Development Strategy

Aligned with Segway-Ninebot's overall development strategy, we have formulated the "Hundred Generals Plan" talent development strategy and the "4+4" talent cultivation strategy,systematically establishing a comprehensive talent development system covering employees at all levels. This system aims to provide Segway-Ninebot with high-quality manage-ment and business talents through continuous capability enhancement and career development.To ensure the ongoing effectiveness of our training system, this year we have revised the "Performance Management System and Manager Training Benefits Regulations, clarifying"the applicable groups for different assessment periods, adjusting the relationship between assessments and performance levels, and other key points. This is aimed at furtheroptimizing support measures for employee training and managerial development.Segway-Ninebot emphasizes the evaluation and feedback of training effectiveness. We regularly conduct employee interviews and surveys to understand their career developmentneeds. Based on the feedback, we continuously optimize and adjust training content and methods. By continuous updating the curriculum and training programs, we ensure align-ment between training content, company strategy, and employees' personal development needs.（1.1）Leadership and Manager TrainingTo ensure the smooth progress of Segway-Ninebot's strategic and business development, we have launched the "Leadership Development Program." This program combinesinternal and external courses to help managers at all levels enhance their basic management skills and leadership abilities. In 2024, Ninebot Academy iterated and upgraded themanager course system based on organizational diagnosis, interview demand research, and industry benchmark studies. Three major series of classes were introduced: "Leader-ship·Turning Class," "Leadership·Benchmark Class," and "Leadership · Transition Class," specifically designed to meet the growth needs of managers at different levels andenhance their management capabilities and leadership skills.By 2024, Segway-Ninebot has conducted 10 sessions of the Leadership Training Program, benefiting 476 managers with an impressive average training satisfaction rate of 94.4%.These courses have enabled managers to enhance their skills in key areas such as business operations, strategic planning, business strategy, and organizational capabilities,contributing to the development of a strong pipeline of talented leaders within Segway-Ninebot.

LandingProgram

Standing CommitteeExecutive Committee Class CommitteeNavigation· Leap ProgramLevel 13 and High-Potential Level

12 Employees + OtherStrategy-Level Staff)

Navigation · Benchmark ProgramPlanning-Level Managers withOver 1 Year of Management Experience

Navigation · Transition Program

First-Time Managers Transitioning fromIndividual Contributors, Within One Year

Strategic & Mature Strategy Level

Target Audience：Focus on the present while looking toward the future, cultivating cockpit members of Ninebot, as well as pioneers and leaders in theshort-distance transportation industry.Operating Model：Conducted offline in a centralized format, coordinated by Ninebot Academy, held every 2-3 months, featuring renowned externallecturers.Core Content：Business, strategy, operations, organization, talent, transformation, end-to-end value chain, etc.Fundamentals of Strategy LevelTarget Audience：Understand strategy, define mid-to-long-term goals, plan and execute key initiatives, build talent pipelines, and solidifyorganizational capabilities.Operating Model：Conducted offline in a centralized format, coordinated by Ninebot Academy, approximately once per quarter, eachsession lasting 1-2 days, with both internal and external lecturers.Core Content：Strategy formulation, team building, leadership execution, and driving transformation.Fundamentals of Planning LevelTarget Audience：Lead by example, drive professionalism, guide teams toward results, execute efficiently, and deliver withhigh quality.Operating Model：A hybrid model combining online and offline learning, jointly managed by Ninebot Academy & the BU HRBPDepartment, with offline sessions held once per quarter, each lasting 1-2 days, utilizing both internal and external lecturers.Core Content：Hiring & Firing, team building, achieving results, non-financial skills, and BU-specific topics.New Manager Mindset & Role Awareness

Target Audience：Understand fundamental managerial concepts, recognize the role of a manager, and gain acomprehensive view of management.Operating Model：Primarily online courses supplemented by short-term offline training and mentorship,coordinated by Ninebot Academy, including 3 months of online learning and one offline intensive session.Core Content：Career level system, role awareness, essential knowledge and skills for transitioning managers.BusinessOrganizationPeople

Navigation Series Program

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（1.2）Campus Recruitment and New Employee Training

To attract and nurture high-potential talents, Segway-Ninebot has specially designed the "New Talent Development Program" for campus recruitment. This program providescomprehensive developmental support throughout the entire lifecycle for fresh graduates, helping them achieve rapid growth within 1-2 years and become key talents forSegway-Ninebot's future. Tailored personalized training programs are provided for campus recruits based on their individual training needs, ensuring their quick integration intoSegway-Ninebot culture and enhancement of their general and professional skills.In addition, Segway-Ninebot also offers various new employee training programs, such as the "Management Trainee N-star Growth Camp," "Social Recruitment New GraduateSailing Plan," and "Elite Landing Plan," among others. These programs provide differentiated training content and one-on-one mentorship to help new employees quickly adapt tothe work environment and enhance job skills.

Objective：

Quickly familiarize new hires withSegway-Ninebot and facilitate theirtransition from student to professional.Course Content：

Company overview, corporateculture, products, policies, etc.

Objective：

Address the growth needs ofcampus recruits and enhance theirfundamental workplace skills.Course Content：

The 7 Habits of Highly EffectivePeopleStructured ThinkingProject ManagementCrucial Conversations

Objective：

Conduct a biannual survey to trackthe progress of campus recruits andgain insights into organizationaldynamics.Survey Content：

Goals, mentorship experience,challenges, and concerns.

Objective：

Assess talent development statusand identify high-potentialemployees.Key Actions：

Biannual probationary evaluationFeedback mechanismsAnnual performance review

New Hire OrientationBoot Camp [5 Days]

Campus Recruits Check-in SurveyRegular EvaluationsFundamental WorkplaceSkills Training [Semiannual]Campus recruits follow the N+X training approach

“N”

Objective：

Provide one-on-one mentorship to sharepractical work experience and professionalknowledge.Mentorship Scopet：

Monitor the daily work progress of campus recruitsand provide necessary support.

Objective：

Help campus recruits understand businessoperations and envision their career paths.Coaching Topics：

Performance goal setting and work guidanceCareer development coaching

Objective：

Provide customized skill enhancement programs.Training Content：

BUs tailor training programs based on jobrequirements.Host expert roundtable discussions.

Professional Skills DevelopmentManager CoachingPeer Mentorship Program

“X”

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（2）Online Learning and External Resource Integration

To better support employees' diverse career development needs, Segway-Ninebot provides a comprehensive online learning platform coveringvarious professional skills, career advancement, and other training content. By combining internally developed courses with high-quality externalresources, Segway-Ninebot ensures the timeliness and diversity of training content.In terms of introducing training resources, Segway-Ninebot has established long-term partnerships with renowned training institutions and industryexperts to provide employees with more cutting-edge learning opportunities. Additionally, Segway-Ninebot actively promotes an internal trainerdevelopment mechanism through the "TTT Empowerment Program" to cultivate a group of business leaders capable of serving as internal trainers,further facilitating the transfer of knowledge and sharing of experiences within Segway-Ninebot.

（3）Incentives and Learning Motivation

To inspire employee learning enthusiasm, Ninebot Academy actively established a point reward system, encouraging employees to participate intraining courses and complete learning tasks. Employees accumulate points through course participation and can exchange them for prizes, effec-tively boosting their motivation to engage in training. Additionally, Segway-Ninebot has introduced a series of incentive measures to help employeesenhance their professional skills. These include the "English Proficiency Enhancement Incentive Program and the PMP Certification Support Plan",aimed at improving employees' English communication abilities, especially for key positions in overseas operations, and enhancing managers' projectmanagement skills to further elevate the overall management level of Segway-Ninebot.According to the "Manager Training Benefits Regulations", in addition to training arranged by Segway-Ninebot, managers are entitled to an annualtraining allowance for work-related training and certification exams, covering all managers. In 2024, approximately 30% of managers successfullyobtained the NDPD and PMP certifications. Additionally, Segway-Ninebot introduced the English Proficiency "Enhancement Incentive Program"targeting key overseas business position employees. Employees who achieve specific scores or certifications through TOEIC or Cambridge BusinessEnglish exams can apply for reimbursement of registration and training fees. In 2024, nearly 30 customer service department employees obtainedrelevant English certifications.

Segway-Ninebot places a high priority on employee career development and provides diverse career growth paths to meet the needs of differentemployees. In order to assist employees in achieving their career goals and enhancing their personal capabilities, we have established the "Employ-ee Position and Job Level System", which includes three career development paths: management track, technical track, and professional track.Employees can choose based on their preferences and strengths to create more focused and clear career development plans.To ensure the fairness, openness, and transparency of the promotion process, Segway-Ninebot has established the "Promotion Management Regu-lations" to ensure that every step of the employee promotion aligns with the requirements of fairness and norms. During the promotion process, wehave enhanced the standardization of the evaluation process, ensuring clear and specific evaluation rules, and providing clear requirements for theevaluators to further ensure the fairness of the evaluation. Additionally, after the promotion results are announced, all employees are informed ofthe promotion process and outcomes, thereby ensuring the fairness and transparency of the promotion process.

2﹒Career Development

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Segway-Ninebot's organizational structure for safety production management

Electric Two-wheelers BUOccupational Health and SafetyManagement System Certification

Off-Road BU Occupational Health andSafety Management System Certification

Safeguarding Occupational Health

Segway-Ninebot strictly complies with the "Safety Production Law of the People's Republic of China, Occupational Disease Prevention and ControlLaw of the People's Republic of China, Fire Protection Law of the People's Republic of China", and other relevant laws and regulations. In consider-ation of Segway-Ninebot's actual situation, it has established various safety production and occupational health management systems, such as "theSafety Production Responsibility System, In-plant Traffic Safety Management Regulations, and Occupational Disease Prevention and ControlManagement System". These systems cover equipment and facility safety, risk assessment and control, hazardous operation management, safetyeducation, hidden danger investigation and treatment, emergency response plans for safety incidents, and occupational injury management, ensur-ing the occupational health and safety of employees.

To achieve high-quality and safe production, the ElectricTwo-wheelers BU and the Off-Road BU of Segway-Ninebot haveobtained ISO 45001 Occupational Health and Safety ManagementSystem certification. Additionally, specialized regulations such asthe "Battery Safety Management Regulations, Female EmployeeProtection System", and "First Aid Medication ManagementMeasures" have been enhanced to strengthen comprehensiveprotection for employees' occupational health and safety.

Segway-Ninebot has established a Safety Production Management Leadership Team, which organizes personnel at all levels to sign the "SafetyProduction Responsibility Letter annually" to prevent production safety hazards. In 2024, Segway-Ninebot set a health and safety production goal of"zero occurrence of major production accidents and zero new cases of occupational diseases" and successfully achieved the annual target.

Segway-Ninebot conducts regular occupational hazard factortesting in workplaces with such risks. All test results comply withnational standard limits and are accompanied by a Test Reportissued by the testing agency. In 2024, Segway-Ninebot invested

7.51 million yuan in safety production construction, conducting

hazard inspections in operation sites, equipment facilities, firesafety, goods placement, etc., resolving all identified hazards tocomprehensively ensure the safety of on-site employees.Segway-Ninebot reported zero work-related fatalities and 94 daysof work loss due to work-related injuries throughout the year.

1﹒Safety Production

Responsible for reviewing and approving Segway-Ninebot's safety production objectives and plans,overseeing and managing safety production activities; convening regular safety production meetingsto inspect the completion of annual safety work deployments; organizing investigations and handlingvarious major safety accidents and environmental pollution incidents.Safety Production ManagementLeadership TeamHierarchyResponsibilities

Responsible for supervising, inspecting, evaluating, and other activities related to Segway-Ninebot'soccupational safety and health; conducting regular safety education and training, overseeing therectification of hidden safety hazards, investigating and handling work-related accidents to achieveSegway-Ninebot's occupational safety and health goals and plans.Department of OccupationalHealth and Safety Management

Responsible for the daily execution of safety work, such as hazard identification and supervision ofproblem rectification.Safety Officers ofEach Department

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The safety management of lithium batteries is a core component of production safety management. Segway-Ninebot has issued the "LithiumBattery Safety Operating Procedures," which specify the storage and usage requirements for lithium batteries. Daily inspections of the lithiumbattery warehouse are conducted to promptly identify and rectify any fire safety hazards.2﹒Lithium Battery Safety Management

Construct an independent lithium battery warehouse and set up explosion-proof cabinets for separate storage of defectivebatteries.Equip the lithium battery warehouse with smoke detectors (with sprinklers), temperature-sensitive alarms, and water-basedfire extinguishers; install fire hydrants inside and outside the warehouse.Conduct quality inspection and testing before battery storage, ensuring storage temperature remains between 0°C-35°Cand humidity between 45%-85%.After battery use, store them in dedicated explosion-proof battery cabinets, with emergency water buckets, mini firecabinets, and fire sandboxes placed nearby.

PreventiveMeasures

Designate specific charging areas for electric balance scooters and electric kick scooters in offices and warehouses.Limit stored battery charge for R&D testing and experimental batteries to no more than 30%; store them in explosion-proofcabinets after use.Conduct weekly safety inspections of lithium battery storage and usage areas.ManagementMeasures

Establish lithium battery fire emergency response procedures, form an emergency rescue team, and prepare sufficientemergency supplies.Regularly organize relevant personnel for safety coordination and emergency drills to ensure timely and proper responsein case of an incident.EmergencyMeasures

Lithium Battery Safety TrainingLithium Battery Safety Emergency Drill

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Employee Safety Knowledge TrainingEmployee Fire Emergency Drill

Segway-Ninebot conducts an annual "Safety Month" and "Fire Safety Month" to enhance employee safety awareness and fire safety skills. In 2024,Segway-Ninebot organized safety and fire safety activities with the themes "Safety for Everyone, Emergency Response for All" and "Fire Safety for All,Life First." Activities included fire drills, fire extinguisher training, fire safety quizzes, and identifying safety hazards in images, boosting employeeengagement and safety skills. In 2024, Segway-Ninebot provided safety education and training to a total of 16,614 individuals.3﹒Safety Training and Emergency Drills

Organized 336 safety training sessions, with a total of 9,776 participants, covering new employee orientation,special operations training, first aid training, team leader safety management, and fire safety training.Conducted 8 emergency drills, with 4,335participants in total.ElectricTwo-wheelers BU

Conducted 41 safety training sessions, with a total of 5,586 participants.Organized 7 comprehensive emergency drills, with 3,975 participants.

Micro Mobility BU

Provided training on fire safety, explosive dust hazards, occupational health education, and three-level safetyeducation for new employees, with a total of 1,271 participants.Conducted 12 emergency drills.

Off-Road BU

2024 Safety Training Highlights

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Segway-Ninebot regularly invites medical experts from healthcare institutions to conduct special seminars on mental health, summer heat prevention,and collaborates with hospitals to provide free clinic services for employees twice a week. As of 2024, a total of 186 individuals have been treated.For employees exposed to occupational hazards, Segway-Ninebot organizes annual occupational health check-ups. Additionally, accident insurance ispurchased for all employees, regular health check-ups are arranged, and employee rest areas, gyms, and activity rooms are set up.4﹒Occupational Health Protection

Mental Health Counseling Nursing Room

Free Medical Consultation Service Summer Heatstroke Prevention Seminar

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Collaborative Development

Building a GreenSupply Chain

Building a sound supply chain ecosystem is an important starting point for promoting thesustainable development of enterprises and society. By constructing a full life cycle supplychain management system, Segway-Ninebot identifies and monitors risks of suppliers,strengthens supervision of suppliers' environmental protection and social ethics, andensures the stability and transparency of the supply chain. At the same time,Segway-Ninebot assists and empowers suppliers to jointly create a green supply chainsystem with collaborative development and mutual benefit.

Aligning the United Nations Sustainable Development Goals

·Due diligence·Supply chain securityKey issues01/02/03/

Lifecycle ManagementEnhancing Supply Chain ResilienceEmpowering the Supply Chain

Lifecycle Management

2024Sustainability ReportLifecycle ManagementEnhancing Supply Chain ResilienceEmpowering the Supply Chain//

Segway-Ninebot has always regarded the supply chain as an important part of our operations. Segway-Ninebot has actively formulated internalsystems such as the "Group Supplier Access Management System", the "Supplier Business Security and Sustainable Management Capability RiskAudit Management System", and the "Group Supplier Blacklist Management" to standardize the supplier management process and ensure thestable and efficient operation of the supply chain.

Segway-Ninebot uses the SRM system to manage the full life cycle of all suppliers in the system, and to improve the integrated processes ofsupplier development, registration, evaluation, cooperation, performance management, and exit. In the potential stage of supplier introduction,suppliers are assessed for business security risks and sustainability to ensure the safety and stability of the supply chain, thereby providing a solidguarantee for the quality and delivery of Segway-Ninebot's products. We have replaced and restructured the SRM 2.0 system, optimizing the entiresupplier lifecycle management and procurement process from resource sourcing to validation, material development to qualification, order demandto completion, material pricing to payment, and resource evaluation to exit. This end-to-end optimization achieves standardization, transparency,and high efficiency.Supplier Management Process

For new product categories, priority is given to selecting high-quality suppliers within the group system. If thereare no suitable resources within the system, suppliers are solicited through channels such as public sourcing.Development ：

Targeted sourcing and registration is carried out through industry research and other methods, and supplierswilling to cooperate are encouraged to register independently on Segway-Ninebot's official website to expand thesupplier pool.Registration：

On-site audits are carried out on suppliers, and their technical patents, production and testing equipment,production capacity, business performance, operating conditions, etc. are strictly reviewed. The Supplier SurveyForm is compiled and a preliminary qualification review opinion is issued.For candidate suppliers, the "Supplier Audit Form" is used to evaluate the supplier's delivery capacity, qualityassurance capacity, and research and development engineering capacity. The supplier is required to conductsampling and verification, and after the verification is complete, the supplier is officially qualified.

Evaluation：

Regularly conduct supplier performance evaluations to assess suppliers' delivery, product quality, supplier costs,and the achievement of performance goals.Conduct annual audits at different frequencies for suppliers of various levels. During the audit, prepare a"Improvement Plan" to summarize the issues for rectification and require suppliers to provide corrective actionplans, followed by a review of the rectification items.Establish a procurement data visualization platform to monitor suppliers' orders, arrivals, amounts, and perfor-mance in real time.For suppliers with poor performance, implement targeted training and strategic adjustments to improve theirperformance.

Cooperation：

Based on the results of daily business management and performance evaluation of suppliers, combined withcategory strategies and procurement management requirements, suppliers that fail to meet standards will berectified or eliminated, and their systems will be frozen.Eliminated：

1﹒Supplier Management

Segway-Ninebot has formulated the "Supplier Annual Audit System", which implements annual audits of suppliers in cooperation, and issues the"Supplier Annual Audit and Evaluation Report" based on the annual audit results. The system systematically identifies the match between thesupplier's quality, technology, operations, finance, risks and Segway-Ninebot, and identifies and communicates the supplier's strengths andSegway-Ninebot's development direction and resource investment.In addition, we have signed the "Group Quality Framework Agreement and the Supplier Quality Assurance Agreement" with all suppliers, andactively cooperate with third-party audit agencies to regularly conduct risk audits on suppliers' business security and sustainable managementcapabilities. The audit includes the supplier's ISO 9001 Quality Management System certification, ISO 14001 Environmental Management Systemcertification, ISO 50001 Energy Management System certification, China Compulsory Product Certification or equivalent third-party certification.This year, we organized on-site audits of suppliers, during which we checked the certification status of suppliers. We required two supplierswhose ISO 9001 certification had expired to undergo a supplementary audit, and we also planned to phase out more than 20 small suppliers thatlacked certification.

Segway-Ninebot Conducts On-site Audits of Suppliers

2﹒Supplier Audit

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Enhancing Supply Chain Resilience

Segway-Ninebot focuses on building a more resilient supply chain system. We conduct supplier business security and sustainable operations audits1-2 times a year to promptly identify and respond to administrative penalties and environmental issues that suppliers may face. In order to moreeffectively monitor supplier risks, we have connected the SRM 2.0 system with a third-party platform to enable real-time monitoring of supplier risks.In 2024, all materials purchased by the Commercial Mobility BU have been complied with RoHS certification, and more than 96% of suppliers willhave signed the "Undertaking on Non-Inclusion of Environmentally Hazardous Substances".

In terms of the supply management of key raw and auxiliary materials, Segway-Ninebot selects multiple suppliers in different regions and evaluatesand screens them based on their supply capacity to avoid potential risks. In cases where there is only a single supplier, we actively develop moresimilar suppliers, expand supply channels, and enhance the resilience of the supply chain.At the same time, Segway-Ninebot conducts in-depth research on the ESG (environment, society, and corporate governance) status of the supplychain to fully understand suppliers' awareness of ESG and their compliance with regulations. We strictly abide by relevant regulations and formulatecountermeasures in advance to comply with supply chain due diligence and compliance requirements such as the "Regulation on Deforesta-tion-free Products (EUDR)" and the "New Battery Regulation(BATT2)". We implement traceability management and comprehensive due diligence forthe rubber product and battery supply chains. Through these measures, we ensure that the rubber source of Segway-Ninebot's tire products doesnot involve deforestation areas, and that the upstream supply chain of batteries does not use conflict minerals, thereby comprehensively improvingthe resilience and sustainability of the supply chain.In 2024, we proactively invited a third-party certification body to conduct a comprehensive assessment of Segway-Ninebot and obtained the facto-ry inspection conclusion of Robust Management Systems, marking another solid step in promoting the sustainable development of the industry'ssupply chain.

Measures to Strengthen Supplier SustainabilityDue diligence will be carried out on the rubber product supply chain and the battery supply chain to ensure that the Segway-Ninebot tireproduct rubber land is not in a deforestation area and does not involve conflict minerals in the upstream battery supply chain, ensuring theresilience of the Segway-Ninebot supply chain.In the procurement of lithium batteries, chemical raw materials, key electronic components and other fields, we will actively cooperate withsuppliers with outstanding sustainability performance.Environmental assessment management and control clauses will be added and strengthened in the supplier access audit provisions, and thesupplier's environmental assessment certification and pollutant discharge information will be reviewed during the annual audit process.Before cooperation, Segway-Ninebot signs the "Agreement on Environmental Protection of Related Parties" with suppliers, gives priority tothe procurement of environmentally friendly materials such as polycarbonate resins, and requires suppliers to provide relevant certificatessuch as the "Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (RoHS)" auditreport and chemical safety data sheets to assess whether the procured materials are physically and chemically hazardous, such as radioac-tive radiation, or pose health hazards such as chemical pneumonia or environmental toxicity. The materials supplied must meetSegway-Ninebot's requirements for restricting hazardous substances.We pay attention to the management of energy use and carbon emissions by upstream suppliers. For the selection of new suppliers, we givepriority to those that use environmentally friendly equipment or have obtained relevant environmental certifications, under the sameconditions.We encourage suppliers to innovate in terms of processes and materials, and we work with suppliers to develop materials with environmentallyfriendly processes.

Sedex Member Logo Authorization Image

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Empowering the Supply ChainIn order to improve the management level and professional skills of the procurement team and suppliers, Segway-Ninebot has developed special training courses. Special exchangesand empowerment are carried out for the procurement team every year, including professional procurement skills, project procurement, and procurement cost training. Specialempowerment activities on product quality assurance are carried out for key suppliers, and the training content includes new product development control requirements, on-sitequality control and inspection points, etc.

The “Woodpecker Project” 100-day Quality Improvement Activity

Segway-Ninebot organized and carried out the “Woodpecker Project” 100-day quality improvement activity, through individual skill competitions, team competitions, qualitytarget optimization, and special quality improvement activities, to promote the construction of a quality culture, enhance quality awareness, and achieve quality goals.

Inspection CompetitionWoodpecker 100-day Quality Mobilization on siteOn-site Training

Organized and Carried out Supply Chain Backbone Seminar Training Sessions

In 2024, Segway-Ninebot organized a seminar and training session for key supply chain personnel fromvarious BUs, focusing on four major topics: supply layout and relationship management, cost management,supply security, and supply chain collaboration. The heads of each supply chain shared and trained, andthe key personnel discussed the topics, outputting conclusions and improvement plans. At the same time,Segway-Ninebot organized training for key supply chain personnel on how to sort out processes, andpromoted process sorting and improvement in each BU to ensure standardization and efficiency in allaspects of the supply chain.

Seminar and Training Session

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“How to be a Professional Purchaser” TrainingOn September 29, all members of the procurement and development team participated in training, where they exchanged experiences and shared wisdom, enhancing theirprofessional level and working together to create greater value.

Procurement TrainingCost Control Training

Two-wheelers BU Organized Supplier Training and Activities

The Two-wheelers BU actively carried out a 40-hour training program covering professional knowledge, integrity and confidentiality, case studies, and tools and methods. Keytraining includes the "Category Procurement Implementation Method Framework, Consensus and Co-creation Optimization of Procurement and Supply Chain CompetitiveAdvantages, Category Cost Composition and Driver Analysis, Manufacturing Cost Measurement Template", and "Integrity Construction". A supplier conference was held inMarch to publicize and implement Segway-Ninebot's development philosophy, supplier development route, integrity, confidentiality and other requirements. All qualifiedsuppliers participated in the conference.

Supplier Training Supplier Conference

2024Sustainability ReportLifecycle ManagementEnhancing Supply Chain ResilienceEmpowering the Supply Chain//

Micro Mobility BU Conducted Supplier-Related Training

In order to further optimize supply chain management and improve product quality, the Micro Mobility BU organized a number of professional training activities for suppliers,covering material composition control, identification and compliance handling of hazardous substances, and lean production, etc., to comprehensively improve the overall qualityand business capabilities of suppliers.

Supplier Environmental Protection and MaterialAnalysis and Control Training

Supplier Material Composition Control Requirements TrainingSupplier Lean Production Training

Compliance Testing and Certification Department Conducted Training on the Promotion and Implementation of Chemical Environmental Protection Regulations

We attach great importance to supplier quality management. Against thebackdrop of the establishment of the 23-year chemical environmentalprotection family, we will continue to increase training on the promotionand implementation of chemical environmental protection regulations in2024. A total of 5 chemical environmental protection trainings have beenorganized for various BUs within the group (EBIKE category, balancevehicles category, scooter category, etc.), and systematic hazardoussubstance regulations training has been carried out for downstream suppli-ers to improve the awareness of incoming material suppliers on the controlof hazardous substances and strengthen the supervision and maintenanceof Segway-Ninebot's chemical environmental protection family.

2024 Environmental Protection Training

Supplier Internal Training Instructor Training

In order to promote the supply chain companies to jointly improve the EHS management level, Segway-Ninebot has carried out safety consulting and assessment improvementprojects for 20 supply chain companies in 2024, and plans to add advocacy of relevant content of sustainable development in the training in 2025, laying a foundation for the overallsupply chain safety and sustainable development.

Supplier Artificial Respiration Training

2024Sustainability ReportLifecycle ManagementEnhancing Supply Chain ResilienceEmpowering the Supply Chain//

Giving Back to Society

Shaping a BeautifulCountryside

Rural revitalization is a key driver of common prosperity. Ninebot Limited upholds corpo-rate social responsibility by actively engaging in rural development. Through initiatives likeeducational support, employment assistance, and targeted poverty alleviation,Segway-Ninebot brings tangible improvements to rural communities. Leveraging its ownresource advantages, Ninebot Limited collaborates with local governments and varioussectors of society to promote sustainable rural economic development and empower ruralstudents rural students to achieve their full potential.

Aligning the United Nations Sustainable Development Goals

·Rural revitalization·Social contributionKey issues01/02/

Promoting Rural RevitalizationEngaging in Social WelfareInitiatives

Image: Segway-Ninebot Philanthropy Map

In 2024, Segway-Ninebot's annual investment in public welfare reached 4.4131 million yuan?. As of the end of the reporting period, Segway-Ninebothas implemented a total of 107 educational assistance projects, 29 material donation projects including books and food packages to support vulner-able groups. Additionally, Segway-Ninebot launched 7 Segway-Ninebot Travel App charity projects and 37 other charity projects, benefiting over10,000 recipients across 29 provinces, municipalities, and autonomous regions nationwide.

2024Sustainability Report

Segway-Ninebot Educational?GrantDonation & Improvement of Campus Facilities in Remote AreasSegway-Ninebot Village Primary School Library

At the end of 2024

Giving Back to Society, Shaping a Beautiful Countryside

Promoting Rural Revitalization

Segway-Ninebot actively responds to the national rural revitalization strategy by leveraging corporate resources to continuously foster economicgrowth in rural areas, support education, and provide social assistance, contributing to the sustainable development of rural areas. Segway-Ninebotdeepens rural revitalization practices through precise poverty alleviation, educational support, and community development, leveraging corporateresources to advance holistic rural economic and social development.

In 2024, the Electric Two-wheelers BU of Segway-Ninebot delved into rural poverty alleviation efforts, collaborating with local governments to helpeconomically disadvantaged families alleviate their living pressures and improve production and living conditions in rural communities.Segway-Ninebot implemented poverty alleviation projects precisely, using practical measures to improve the living conditions of struggling familiesand fundamentally enhance the quality of life for rural residents. Additionally, the BU actively engaged in social welfare, creating job opportunitiesin local communities, supporting rural infrastructure development, and providing strong support for sustainable rural economic development.

1﹒Targeted Assistance, Drive Rural Economic Grow

Education development is a crucial support for rural revitalization. Ninebot Limited has long been focusing on the education and growth of ruralstudents, continuously deepening its educational grants program. Segway-Ninebot has established the "Ninebot Scholarship" specifically to supportthe education of children in remote areas, with a focus on assisting high school students in completing their studies. As of 2024, Segway-Ninebothas cumulatively funded over 2,200 impoverished students, aiding them in successfully completing their education.

Segway-Ninebot Educational Grant Program On-site

2﹒Education Support, Nurturing Rural Youth

2024Sustainability Report

Promoting Rural RevitalizationEngaging in Social Welfare Initiatives/

On-Site Philanthropic Visits, Bridging the Gap for Underprivileged Students Underprivileged Students

In 2024, Ninebot's volunteer team from the public welfare organization visited Beijing Miyun and Gongcheng, Guangxi, to conduct on-site visitsfor educational assistance, gaining deep insights into the academic and living conditions of the assisted students. They provided targetedsupport, bringing care and warmth to them.

In November, Segway-Ninebot further promoted interaction by inviting assisted high school students from Beijing and Miyun District to visitSegway-Ninebot, explore the exhibition hall, experience smart technology products firsthand, and broaden their perspectives on the future.During the event, Ms. Helan, the Vice President of Human Resources, focused on the theme "How to Make the Most of Your College Life,"sharing experiences with the students and addressing their questions about choosing majors, career directions, and encouraging them to thinkabout future career planning. Additionally, invited college students partnered with high school students in study groups to engage in in-depthdiscussions on topics such as study methods, mental health, interpersonal communication, and subject selection. College students shared theirgrowth insights based on their experiences, helping high school students better cope with academic and life challenges. Through this series ofinteractions, Segway-Ninebot aims to establish a long-term support mechanism to inspire rural students to bravely pursue their dreams with amore steadfast belief in facing the future.

2024Sustainability Report

Promoting Rural RevitalizationEngaging in Social Welfare Initiatives/

Engaging in Social Welfare InitiativesSegway-Ninebot has always adhered to the philanthropic methodology of "helping those most in need and ensuring that every act of assistance iseffectively implemented on the ground." Segway-Ninebot has been dedicated to philanthropy for a long time, focusing on material donations,online/offline charity activities, and other modes to mobilize employees and social resources to participate in philanthropy, creating more value forsociety. Segway-Ninebot has established the "Ninebot Philanthropy Committee," focusing on children's education, growth and development, andcommunity support, adhering to a pragmatic and egalitarian philanthropic philosophy to ensure that every philanthropic effort precisely reachesthose in greatest need.

Segway-Ninebot has always been dedicated to the growth and development of underprivileged students. Through the "Ninebot Angels" long-termassistance program, Segway-Ninebot provides one-on-one long-term support to impoverished students, ensuring they have consistent access tolearning resources and growth opportunities. Additionally, Segway-Ninebot organizes the "Ninebot Letters" initiative, maintaining correspondencewith assisted students. By the end of 2024, over 720 letters had been exchanged, establishing a long-term support network.In addition, Segway-Ninebot continues to deepen its university-enterprise collaboration to promote higher education development. In October 2024,Segway-Ninebot established the Ninebot Scholarship at Beihang University in Beijing, supporting the university in cultivating more innovativetalents and helping alumni achieve greater breakthroughs in the field of technological innovation.

1﹒Segway-Ninebot, Long-term Commitment

Ninebot Limited Holds Donation Signing Ceremony with Beihang University

In October 2024, Beihang University held a donation signing ceremony atthe Alumni House. The founder and chairman of Ninebot Limited, GaoLufeng, along with the CEO Chen Zhongyuan, Vice Presidents Xu Pengand Wang Yong, attended the ceremony.President Wang Yunpeng expressed that the donation from Ninebot Limit-ed not only provides assistance and support for Beihang's developmentbut also embodies the spirit of gratitude and pride in one's alma mater.This donation aims to expand university-enterprise cooperation, studentfinancial aid, focus on student technological innovation, empower studentgrowth, and help students strive for progress and excel on the stage ofinnovation and entrepreneurship.Chairman Gao Lufeng expressed gratitude in his speech for the carefulcultivation by his alma mater. He mentioned that a group of Beihangalumni, adhering to the motto of "Virtue, Knowledge, Action," haveexcelled in technological innovation and research at Ninebot Limited. Hehopes that this donation will serve as an opportunity to collaborate withthe alma mater in various aspects, encourage and assist more Beihangstudents to embody the spirit of seeking truth, pragmatism, and innova-tion, and help the university cultivate outstanding talents who can soarhigher and farther.

2024Sustainability ReportPromoting Rural RevitalizationEngaging in Social Welfare Initiatives/

Segway-Ninebot adheres to the concept of sustainable development, promoting material recycling through methods such as old item collectionand charity sales to support education and ecological conservation efforts. In 2024, Segway-Ninebot, in collaboration with Fei Ma Yi, launched the"Ninebot Charity Forest" and "Ninebot Book Corner" projects to promote resource reuse. Additionally, Segway-Ninebot initiated the "Love CharitySale" to help underprivileged children improve their living and educational conditions. Through this series of material donation activities,Segway-Ninebot aims to maximize the value of resources while bringing more care and warmth to society.

2﹒Material Donations, Spreading warmth

Used Books and Clothes Recycling for Charity Initiatives

In 2024, Segway-Ninebot collaborated with Ant Financial to launchthe "Ninebot Forest" and "Ninebot Book Corner" projects. The initia-tive involves planting trees in public welfare forests using recycledused clothing and constructing book corners with recycled usedbooks. Since the project's inception, the Ninebot Forest has receiveda total donation of 1461.17 kg of used items, intended for planting 76saplings of salt-tolerant trees to help with windbreak and sandfixation, improving the ecological environment. Simultaneously, theNinebot Book Corner project has collected 116.85 kg of used books,enhancing reading environments for rural children. Segway-Ninebotadvocates the philanthropic concept of "uniting for passion, walkingalongside greenery," aiming to contribute to ecological conservationand educational development through material recycling and reuse.

2024Sustainability Report

Promoting Rural RevitalizationEngaging in Social Welfare Initiatives/

Charity Sale Supporting Children in Need

In September 2024, Segway-Ninebot initiated a charity sale, with active participation from employees who collectively sold nearly a hundreditems, raising a total of 11,859.4 yuan. All funds raised have been used to support the "Love and Support for Children in Need" project, aiding inthe protection and assistance of children facing difficulties, ensuring their well-being and education. This charity sale not only promoted thereuse of goods but also transformed idle items into continued philanthropic value. Segway-Ninebot aims to provide a better home for eachunused item through this initiative, while offering ongoing assistance to children, supporting their healthy development.

In June 2024, Segway-Ninebot partnered with the Aiyou Charity Foundation to provide reading support for underprivileged children in theMiyun district of Beijing. The donation included 181 reading kits, 10 boxes of colored pens, 2 sets of globes, 5 study desks, 2 writing boards,and various books to enhance the reading interest and broaden the horizons of rural children. The total value of material donations for the yearamounted to 100,000 yuan, providing rural children with richer learning resources.

2024Sustainability ReportPromoting Rural RevitalizationEngaging in Social Welfare Initiatives/

2024Sustainability Report

Key Performance IndicatorsIndex TableGreenhouse Gas Verification StatementIndependent Assurance Opinion StatementFeedback Form

Appendix

Key Performance Indicators

Number of corruption lawsuits filed againstSegway-Ninebot or its employees and concluded

Indicator2024

2023

2022ItemsNumber of anti-corruption trainingsessions for employees

1319-Person/SessionNumber of employees participatingin anti-corruption training

5631,000-PersonNumber of anti-corruption trainingsessions for directors

Person/SessionNumber of directors participatingin anti-corruption training

PersonNumber of ethical standards audits conductedfor all business entities within three years

1486TimesNumber of business ethics tests1--TimesPercentage of business ethics tests coverage99--%Percentage of employees (including full-time,part-time, and contract workers) covered by business ethics training

100100100%Percentage of directors coveredby business ethics training

100100100%Number of reports generated by thewhistleblowing procedure

15--CasesNumber of confirmed corruption andbribery incidents

5--CasesNumber of high-risk trading partnerscovered by corruption and informationsecurity due diligence processes

3--PartnersTotal number of high-risk trading partners50--PartnersNumber of locations where internalassessments or reviews were conducted onspecific business ethics issues

6--Locations

Unit

2024Sustainability ReportKey PerformanceIndicators

Index Table/Greenhouse Gas Verification

Statement/Independent Assurance

Opinion Statement/Feedback Form/

1﹒Governance Performance

Indicator202420232022Unit

677,866.24392,284.441,299,059.50426,000724,004955,4821,738--10,0388,203.487,523.72

1.6781.182.68

0.2750.251.88

0.420.420.17

0.290.290.21

0.310.190.41

0.3830.040.014,70512,727.004,705

0.2360.640.08

0.0010.0030.01

Environmental Management

Greenhouse Gas Emissions

1,197.27855.84761.778,840.557,347.646,761.95

0.710.80.74

Waste treatment, emissions management,and environmental cleanup costs

RMBPrevention and environmentalmanagement costs

RMBNumber of employees trained in environmentalaffairs (internal or external)

PersonTotal greenhouse gas emissions(Scope 1 and Scope 2)

Tons of CO2 Equivalent

Total air emissionsTonsTotal VOC emissions in airTonsTotal particulate matter emissions in airTonsTotal carbon monoxide emissions in airTonsTotal nitrogen oxide emissions in airTonsTotal xylene emissions in airTonsTotal wastewater dischargeTonsTotal chemical oxygen demand(COD) in wastewater

TonsTotal ammonia nitrogen discharge in wastewaterTons

Direct emissions (Scope 1)Tons of CO2 EquivalentIndirect emissions (Scope 2)Tons of CO2 EquivalentGHG emission intensity

Tons of CO2 Equivalent/

Million RMB Revenue

Air Emissions

Wastewater

2﹒Environmental Performance

2024Sustainability ReportKey PerformanceIndicators

Index Table/Greenhouse Gas Verification

Statement/Independent Assurance

Opinion Statement/Feedback Form/

Indicator202420232022Unit

Total hazardous waste88.1053.8992.97TonsWeight of recycled battery packs31.61 25.18-Tons

Hazardous waste intensity0.0060.0050.01

Tons/MillionRMB Revenue

Total non-hazardous waste3,740.261,596.431,718.69TonsNon-hazardous waste intensity0.260.160.17

Tons/MillionRMB RevenueGasoline consumption126000120,105.00108,855.25LitersDiesel consumption16101,520.00-LitersNatural gas consumption370,190.60281,431.00250,189Cubic metersPurchased electricity15,082,145.3012,370,321.6011,355,747kWhPhotovoltaic electricity consumption1,208,427.63--kWhTotal water consumption254,348.09156,885.00127,025Cubic metersWater consumption intensity17.9215.3512.54

Cubic meters/MillionRMB RevenueTotal recycled and reused water3,269--TonsTotal product packaging consumption3,074--Tons

Waste Management

Energy Consumption

Water Resources

Product Packaging Materials

2024Sustainability ReportKey PerformanceIndicators

Index Table/Greenhouse Gas Verification

Statement/Independent Assurance

Opinion Statement/Feedback Form/

Indicator202420232022UnitTotal number of employees4,9133,6923,537IndividualEmployees aged 29 and below1,8781,348 1,407IndividualEmployees aged 30-502,9922,320 2,100IndividualEmployees aged 51 and above43 2430IndividualTotal male employees3,376 2,460 2,297IndividualTotal female employees1,5371,232 1,240IndividualTotal employees in China4,735 3,5653,413IndividualEmployees in overseas regions(including Hong Kong, Macau, Taiwan)

178 127 124IndividualTotal management employees422 340 370IndividualNon-management employees4,491 3,3523,167IndividualEmployees from minorityand/or vulnerable groups

161 --IndividualMinority and/or vulnerable groupemployees in senior management

6 --IndividualProportion of R&D technical staff32.2237.1639.02%

Employee Numbers

3﹒Social Performance

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Key PerformanceIndicators

Index Table/Greenhouse Gas Verification

Statement/Independent Assurance

Opinion Statement/Feedback Form/

Indicator202420232022Unit

Percentage of employees covered byemployee satisfaction surveys

100100100%

Employee turnover rate17.5423.0024.59%Employee turnover rate forthose aged 29 and below

20.5625.4025.98%Employee turnover rate for those aged 30-5015.5321.3323.78%Employee turnover rate forthose aged 51 and above

17.3131.4330.77%Male employee turnover rate18.1822.9625.13%Female employee turnover rate16.1023.1023.46%Employee turnover rate in China17.3422.9924.59%Employee turnover rate in overseas regions(including Hong Kong, Macau, Taiwan)

22.6123.4934.51%Management employee turnover rate6.0113.27-%Non-management employee turnover rate18.4823.87-%

Employee Turnover

Employee Care

2024Sustainability ReportKey PerformanceIndicators

Index Table/Greenhouse Gas Verification

Statement/Independent Assurance

Opinion Statement/Feedback Form/

Indicator202420232022Unit

Average training duration per person(for trained employees)

14.3614.510.12Hours/PersonAverage training duration per male employee16.1816.610.04Hours/PersonAverage training duration per female employee10.478.810.38Hours/PersonAverage training duration permanagement employee

34.639.18.98Hours/PersonAverage training duration pernon-management employee

11.2616.810.40Hours/PersonPercentage of employees covered bycertification or academic degree programs

142427%Percentage of employees covered byleadership training programs

936563.61%Employees trained in skills3,182--IndividualEmployees trained in diversity,discrimination, and harassment

907--IndividualAverage training hours per employee17.61--Hours

Training sessions3,9033,5163,312Person-timesMale employee training sessions2,6572,5402,440Person-timesFemale employee training sessions1,246976872Person-timesManagement employee training sessions5171,063640Person-timesNon-management employee training sessions3,3862,4532,672 Person-times

Development and Training

2024Sustainability ReportKey PerformanceIndicators

Index Table/Greenhouse Gas Verification

Statement/Independent Assurance

Opinion Statement/Feedback Form/

Indicator202420232022Unit

Instant user satisfaction - Americas3.554.534.40%Instant user satisfaction - Europe4.794.784.73%Instant user satisfaction - Asia Pacific4.344.574.50%Delayed user satisfaction - ChinaMicro Mobility

3.994.094.21%Delayed user satisfaction - ChinaElectric Two-wheelers

4.294.214.04%Delayed user satisfaction - Americas3.583.533.77%Delayed user satisfaction - Europe3.573.663.63%Delayed user satisfaction - Asia Pacific3.743.713.93%

Percentage of products recalled forsafety and health reasons

00-%Total number of customer complaintsreceived by all service channels

59,9464,4987,591TimesComplaint resolution percentage(complaints resolved/complaints received)

80.3690.8091.02%Number of global user satisfactionsurvey responses from the Ninebot app

44,65331,24660,139CopiesInstant user satisfaction - China4.124.664.73%

Work-related injury days lost94449681.75DaysNumber of work-related incidents00-Times

Investment in production safety7,510,580.413,240,382.805,435,379.00RMBSafety education training sessions429367124SessionsSafety education training person-times16,61411,5214,321IndividualNumber of employees who died due towork-related incidents

IndividualWork-related fatality rate000%

Employee Health and Safety

User Service Management

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Index Table/Greenhouse Gas Verification

Statement/Independent Assurance

Opinion Statement/Feedback Form/

Indicator202420232022Unit

Number of vehicle recalls10800UnitsNumber of customer service training sessions377398216Sessions

Number of regulatory warnings000TimesPercentage of sold or delivered productsrecalled for safety and health reasons

0.060.000.01%Total number of after-sales complaintsreceived by offline stores

14,758666687次Percentage of after-sales complaintsresolved in offline stores

87.76100100%

User Service Management

Total participants in customer service training4.41.91.610,000 sessionsNumber of training sessions for offlinestores and repair personnel

616487216SessionsPercentage of offline stores covered by training100100100%

Frequency of employee quality control training92122-Year/TimesNumber of quality control trainingsessions for employees

2411-Sessions

Quality assurance training for suppliers120101-SessionsQuality assurance training coverage for suppliers7969-%Frequency of supplier quality assurance training5724-Year/TimesQuality control training for employees171129-SessionsEmployee coverage for quality control training9694-%

Product Quality

Percentage of products covered byproduct quality inspections

100100-%Incoming material pass rate969598%First pass yield rate for products939597.5%Number of vehicle recalls110-Units

2024Sustainability ReportKey PerformanceIndicators

Index Table/Greenhouse Gas Verification

Statement/Independent Assurance

Opinion Statement/Feedback Form/

Indicator202420232022Unit

Number of responsible marketingtraining sessions for employees

21-SessionsCoverage of responsible marketingtraining for employees

6545-%Frequency of responsible marketingtraining for employees

21-Year/TimesNumber of audits for internal marketing systems11-SessionsFrequency of audits for internalmarketing systems

11-Year/Times

Number of compliance special training sessions203339SessionsNumber of participants in compliancespecial training

5871,3601,170IndividualEmployee coverage for compliancespecial training

16.98--%

Compliance Development

Responsible Marketing

Number of intellectual propertytraining sessions

131530SessionsCoverage of intellectual propertytraining for employees

100100100%Total number of intellectual propertyrights obtained

5,6804,6964,148ItemsNumber of invention patent applicationsduring the reporting period

91--ItemsNumber of invention patents grantedduring the reporting period

140--ItemsCumulative number of inventionpatent applications

1,3441,2531,098ItemsCumulative number of inventionpatents granted

648508400ItemsCumulative number of utility modelpatent applications

1,9111,7601,573ItemsCumulative number of utility modelpatents granted

1,6941,5921,482ItemsCumulative number of designpatent applications

1,4601,3011,156ItemsCumulative number of designpatents granted

1,2511,077964Items

Intellectual Property Management

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Key PerformanceIndicators

Index Table/Greenhouse Gas Verification

Statement/Independent Assurance

Opinion Statement/Feedback Form/

Indicator202420232022Unit

Cumulative number of copyright applications206181146ItemsCumulative number of copyrights granted206176140ItemsCumulative number of trademark applications2,5311,9161,742ItemsCumulative number of trademarks granted1,8811,3431,162Items

Intellectual Property Management

Total number of suppliers560595795Number

Number of suppliers in China555590790NumberNumber of suppliers in overseas regions(including Hong Kong, Macau, Taiwan)

555NumberNumber of new suppliers43--NumberPercentage of suppliers passingquality certification systems

100100100%Supplier review coverage100100100%Coverage of procurement team training100100100%Supplier training coverage100100100%

Supply Chain Management

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Key PerformanceIndicators

Index Table/Greenhouse Gas Verification

Statement/Independent Assurance

Opinion Statement/Feedback Form/

Indicator202420232022Unit

Total investment in public welfare activities441.31369.36280.52RMB (10,000)

Total investment in charity fundraising1036.514.32RMB (10,000)Total investment in poverty alleviationand education projects

431.31332.86266.2RMB (10,000)

Community Investment

Total number of public welfareprojects implemented

395037ItemsNumber of education assistance projects253323ItemsNumber of material donation projects277ItemsNumber of public welfare projectslaunched on the Ninebot app

111ItemsNumber of other projects1196ItemsTotal number of participants inpublic welfare activities

2,1002,0391,831IndividualTotal time invested in offline publicwelfare activities

47722686HoursNumber of provincial-level administrativeregions benefiting from public welfare projects

292929ItemsNumber of Individual benefiting frompublic welfare projects

1,3413,7002,600 Individual

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Index Table/Greenhouse Gas Verification

Statement/Independent Assurance

Opinion Statement/Feedback Form/

Index Table

EnvironmentClimate Change Response

DimensionIssues

Articles 21 to 28

Corresponding Article

Contributing to Climate Neutrality,Strengthening Environmental Management

Relevant Chapter

Pollutant dischargeArticle 30

Strengthening EnvironmentalManagement

Waste ManagementArticle 31

Strengthening EnvironmentalManagement

Ecosystem and BiodiversityProtection

Article 32

Strengthening EnvironmentalManagement

Environmental ComplianceManagement

Article 33

Strengthening EnvironmentalManagement

Energy UtilizationArticle 35

Strengthening EnvironmentalManagement

Water Resource UtilizationArticle 36

Strengthening EnvironmentalManagement

Circular EconomyArticle 37Developing Green Products

SocialRural RevitalizationArticle 39Promoting Rural Revitalization

Social ContributionArticle 40Engaging in Social Welfare Initiatives

Innovation-Driven DevelopmentArticle 42Driving Technological Innovation

Technology EthicsArticle 43Not Applicable

Supply Chain SecurityArticle 45Enhancing Supply Chain Resilience

Fair Treatment of SMEsArticle 46Not Applicable

Product and Service Safety & QualityArticle 47

Ensuring Product Quality,Enhancing Customer Service

Data Security & CustomerPrivacy Protection

Article 48

Strengthening Information Securityand Customer Privacy Protection

EmployeesArticle 50

Protecting Employee Rights,Supporting Talent Development,Safeguarding Occupational Health

GovernanceRelated toSustainability

Due DiligenceArticle 52Enhancing Supply Chain Resilience

Stakeholder CommunicationArticle 53Implementing Sustainable Management

Anti-Bribery & Anti-CorruptionArticle 55Adhering to Business Ethics

Anti-Unfair CompetitionArticle 56Adhering to Business Ethics

No.

1﹒"Self-Regulatory Guidelines for Listed Companies on the Shanghai Stock Exchange No. 14—Sustainability Reporting (Trial Version)"

2024Sustainability ReportKey PerformanceIndicators

Index Table/Greenhouse Gas Verification

Statement/Independent Assurance

Opinion Statement/Feedback Form/

2﹒"Global Reporting Initiative (GRI) Sustainability Reporting Standards (GRI Standards 2021)"

Ninebot Limited has reported the information referenced in this GRI Content Index in accordance with the GRI Standards for the period from January1, 2024, to December 31, 2024.

IndicatorNumber

General Disclosures

Indicator Name

About This Report, About UsRelevant Chapter3Material TopicsImplementing Sustainable Management201Economic PerformanceAbout Us202Market PresenceKey Performance Indicators203Indirect Economic ImpactsDeveloping Green Products204Procurement PracticesLifecycle Management, Enhancing Supply Chain Resilience205Anti-corruptionAdhering to Business Ethics206Anti-competitive PracticesAdhering to Business Ethics207TaxRefer to Relevant Content in the Annual Report301MaterialsDeveloping Green Products302EnergyStrengthening Environmental Management303Water and EffluentsStrengthening Environmental Management304BiodiversityStrengthening Environmental Management305Emissions

Strengthening Environmental Management,Contributing to Climate Neutrality306WasteStrengthening Environmental Management308Supplier Environmental AssessmentLifecycle Management, Enhancing Supply Chain Resilience401EmploymentProtecting Employee Rights402Labor/Management RelationsProtecting Employee Rights403Occupational Health and SafetySafeguarding Occupational Health404Training and EducationSupporting Talent Development405Diversity, Equity, and InclusionProtecting Employee Rights406Non-discriminationProtecting Employee Rights407Freedom of Association and Collective BargainingProtecting Employee Rights

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Key PerformanceIndicators

Index Table/Greenhouse Gas Verification

Statement/Independent Assurance

Opinion Statement/Feedback Form/

IndicatorNumber

Child LaborIndicator Name

Protecting Employee Rights

Relevant Chapter

409Forced or Compulsory LaborProtecting Employee Rights410Security PracticesNot Applicable411Rights of Indigenous PeoplesNot Applicable413Human Rights AssessmentPromoting Rural Revitalization414Local CommunitiesLifecycle Management, Enhancing Supply Chain Resilience415Supplier Social AssessmentNot Applicable416Public PolicyEnsuring Product Quality417Customer Health and SafetyEnhancing Customer Service418Marketing and LabelingStrengthening Information Security and Customer Privacy Protection

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Key PerformanceIndicators

Index Table/Greenhouse Gas Verification

Statement/Independent Assurance

Opinion Statement/Feedback Form/

3﹒International Sustainability Standards Board (ISSB)"International Financial Reporting Standard S2 – Climate-Related Disclosures"

Governance

Climate-Related Disclosures

S2-6

Number

Contributing to Climate Neutrality

Relevant Chapter

Strategy(S2-9)

Climate-related risks and opportunitiesS2-10Contributing to Climate NeutralityBusiness model and value creation chainS2-13Contributing to Climate NeutralityStrategy and decision-makingS2-14Contributing to Climate NeutralityFinancial position, financial performance,and cash flows

S2-15, S2-16Contributing to Climate NeutralityClimate resilienceS2-22Contributing to Climate NeutralityRisk ManagementS2-25Contributing to Climate NeutralityMetrics and Targets(S2-28)

Climate-related targetsS2-29Contributing to Climate NeutralityClimate-related target setting and tracking

S2-33,S2-34,

S2-35, S2-36

/

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Independent AssuranceOpinion Statement

Feedback Form

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Thank you for reading the "Ninebot Limited 2024 Sustainability Report". We sincerely invite you to evaluate this report and provide your valuablefeedback. Your opinions and suggestions are essential for us to continuously improve the report. Please complete the survey below and submit viathe following channels.

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2024Sustainability Report

Key PerformanceIndicators

Index Table/Greenhouse Gas Verification

Statement/Independent Assurance

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