Environmental, Social, and Governance Report

Robam Appliances

2024

CONTENTS

ESG MANAGEMENT SYSTEM

2.1 ESG Management Strategies

2.2 ESG Management Architecture

2.3 Stakeholder Communication

2.4 Management of Material Issues

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OPERATION IN GOOD FAITH

3.1 Corporate Governance

3.2 Internal Control and Risk Management

3.3 Anti-Bribery and Anti-Corruption

3.4 Intellectual Property Management

3.5 Information Security and Privacy Protection

P19P24P26P28P29

QUALITY INNOVATION

4.1 R&D and Innovation

4.2 Quality Management

4.3 User Service

P35P44P50

HARMONIOUS DEVELOPMENT

5.1 Employee Rights and Benefits

5.2 Employee Development and Promotion

5.3 Occupational Health and Safety

P57P63P70

ENVIRONMENT PROTECTION

6.1 Environmental Management

6.2 Climate Change Response

6.3 Energy Use

6.4 Water Resources and Packaging Materials

6.5 Circular Economy

6.6 Emissions and Wastes Management

6.7 Ecosystem and Biodiversity Conservation

P75P78P81P83P85P87P90

PREPARATION INTRODUCTIONP03

ABOUT ROBAM APPLIANCESP05

SUPPLY CHAIN OPTIMIZATION

7.1 Supply Chain Security

7.2 Supply Chain Quality

7.3 Responsible Supply Chain

P93P96P98

SHARED PROSPERITY

8.1 Promoting Industry Development

8.2 Enthusiastic about Social Welfare

8.3 Promoting Cooking Culture

P105P106P111

ESG Data Tables and NotesP115

BENCHMARKING INDEXP127

ASSURANCE STATEMENTP133

Environmental, Social, and Governance Report 2024CONTENTS

Reporting ScopeThe Report covers Hangzhou Robam Appliances Co., Ltd. (hereinafter referred to as Robam, RobamAppliances, we or the Company) and its subsidiaries. The reporting scope of the Report is in line withthat of the consolidated financial statements of the Robam (stock code: 002508) annual report.

Reporting PeriodThe report is an annual report spanning a period from January 1, 2024 to December 31, 2024. Someof the information is beyond this scope and is described where relevant.

Preparation Basis

This report has been prepared in accordance with theShenzhen Stock Exchange Self-RegulatoryGuidelines for Listed Companies No. 17 — Sustainability Report (Trial)

and

Shenzhen Stock ExchangeSelf-Regulatory Guidelines for Listed Companies No. 1 — Guidelines for Standardized Operation ofCompanies Listed on the Main Board(SZSE [2023] No. 1145), and theSustainable Development ReportStandards (GRI Standards) (2021) issued by the Global Reporting Initiative (GRI).

Preparation Principles

Materiality

The Company has identified its material ESG topics as the key focus of this report, based on a dual-materialityperspective and in consideration of its industry characteristics and operational business characteristics. Thereporting of material issues in this report focuses on the characteristics of the industries in which the Companyoperates and the regions in which it is located. The process of analyzing material issues and the results is detailedin the “Management of Material Issues” chapter of this report.

Accuracy

The information in this report is as accurate as possible. The quantitative information has been measured usingstandardized terminology, units, and measurement methodologies recognized both domestically andinternationally. All cited data sources are explicitly referenced. Results are accompanied by clear explanationsof data scope, the basis of calculation and assumptions to ensure that the error of the calculation is not misleadingto the users of the information.Robam Appliances asserts that the content in the Report is devoid of any false record, misleading statement, ormaterial omission.The Board of Directors assumes full responsibility for the authenticity, accuracy, and completeness of allinformation presented.

Equity

The content of this report reflects objective facts and disclose both positive and negative information about theCompany in an unbiased manner. During the reporting period, the Company identified no significant negativeevents requiring disclosure that were not properly reported.

ClarityThis report is published in simplified Chinese and English. In case of any discrepancies between the two versions,the Chinese text shall prevail. Tables and model diagrams are included as a supplement to the text in the Reportto enable stakeholders to better understand the text. The contents and a benchmarking index table for ESGstandards are provided to facilitate faster access to the information by stakeholders.

Quantification and ConsistencyThis report discloses ESG quantitative performance indicators during the reporting period and, where possible,the corresponding historical data. The collection, measurement and calculation methodologies of the sameindicator in this report are consistent across different reporting periods. Should any changes occur in datacollection, measurement, or calculation methodologies, the Report will retrospectively adjust relevant data withfull disclosure, enabling stakeholders to conduct meaningful analysis and evaluation.Time-EfficiencyThe report is an annual report published concurrently with the Company’s 2024 Annual Report to providestakeholders with timely information for decision-making purposes.

Data ExplanationData and cases in the Report are from original records and financial reports of the Company preparedduring actual operations.All financial data in the Report is stated in RMB. Where financial data herein is inconsistent with thatin the annual financial reports of the Company, the latter shall prevail.

Contact Information

Office of the Board of Directors, Hangzhou Robam Appliances Co., Ltd. Tel.: 0571-86187810More ESG information of Robam Appliances is available on: www.robam.com and www.cninfo.com.cn.

PREPARATION INTRODUCTION

Environmental, Social, and Governance Report 2024PREPARATION INTRODUCTION

Founded in 1979, Hangzhou Robam Appliances Co., Ltd. specializes in the manufacturing ofhousehold kitchen appliances such as range hoods, gas stoves, dishwashers, combi-steam ovens,disinfection cabinets, integrated stoves, gas water heaters, water purifiers, and more. With 46 yearsof development and growth, Robam has become a widely recognized leading brand in China’s kitchenappliance industry, ranking at the forefront in terms of industry history, market share, productioncapacity, product range, and sales coverage.Adhering to the Company’s unique entrepreneurship of hard work and guided by the principle of“innovation, responsibility and pragmatism”, Robam Appliances shoulders the mission of “fulfillingpeople’s diverse desires for exceptional kitchen experience”, and strives to embody our belief inbecoming “a respectable enterprise in the society” and “a world-renowned time-honoredenterprise leading the cooking revolution”. Robam is committed to transforming Chinese kitchenswith modern technology, infusing the essence of Chinese cooking into each appliance, and makinghome cooking for Chinese families simpler, healthier, and more enjoyable.

Robam Appliances has always been committed to “fulfilling people’s diverse desires for anexceptional kitchen experience”. Throughout its development, the Company has adhered to theentrepreneurship of hard work, continuously advancing technological innovation, product upgrading,and brand building. Robam is dedicated to providing consumers with high-quality kitchen appliancesand comprehensive solutions, while creating enhanced value for society.

Listing Code

Listed on the Shenzhen Stock Exchange (Stock Code: 002508; Stock Name: Robam Appliances)

Company Name

Hangzhou RobamAppliances Co., Ltd.

1979

Year of Foundation

The Company’s major business includes the research and development, production,sales and comprehensive services of kitchen appliances. Major products include rangehoods, gas stoves, dishwashers, combi-steam ovens, disinfection cabinets, integrated

stoves, gas water heaters, water purifiers, and more.

researchproduction

sales

comprehensiveservices

Major Business

Corporate value

Corporate PurposeTo become a respectableenterprise in the society

Corporate Mission

Fulfilling people’s diversedesires for an exceptional

kitchen experience

Corporate Vision

To grow into aworld-renowned,time-honored enterprise

leading the cooking

revolution

Corporate Values

Entrepreneurship of

hard work

ABOUT ROBAM APPLIANCES

Markets Served30 countries in 5 continentsHangzhou, ChinaLocation of the Headquarters

Environmental, Social, and Governance Report 2024ABOUT ROBAM APPLIANCES

ESG MANAGEMENT SYSTEM

2.1 ESG Management Strategies

2.2 ESG Management Architecture

2.3 Stakeholder Communication

2.4 Management of Material Issues

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2.1 ESG Management Strategies

,htiaf doog ni noitarepo“ gnirutaef ygetarts tnemeganam GSE na ot derehda sah ynapmoC ehTquality improvement, harmonious development, environment protection, supply chain optimization,and shared prosperity”, and has integrated ESG into its strategic management activities.

2.3 Stakeholder Communication

The Company defines stakeholders as individuals or groups who affect or are affected by the Compa-ny’s operational activities. According to the industry and business characteristics, the primary stake-holders are identified, including: shareholders and investors, employees, users, government andregulatory authorities, suppliers, communities, and the general public.The Company is committed to establishing a communication mechanism with all stakeholders. TheCompany actively communicates with them through its website, media, meetings, reports, eventsand other channels and methods to understand and respond to their expectations and demands, andincorporates the issues of concern to stakeholders into the Company’s operations and deci-sion-making process, so as to enhance the Company’s operation and management capabilities andsustainable development capabilities.

ESG Management Strategies and Strategic Directions for Action of Robam Appliances

Operation in Good FaithSteadily advance the practice of corporate governance,uphold the highest standards of business ethics, andensure that all business partnerships are built on trustand transparency. Establish a trustworthy and reliablecorporate image.

Corporate GovernanceInternal Control and Risk ManagementIntellectual Property ManagementInformation Security and Privacy Protection

Anti-Bribery and Anti-Corruption

Quality ImprovementEnhance R&D and innovation,relentlessly pursue excellence inproducts and services, meet andexceed customer expectations, andlead industry development.

R&D and InnovationUser Service

Quality Management

Harmonious Development

Foster harmonious labor relations, safeguard employeerights, support career development, and create apositive, growth-oriented workplace culture. Enableemployees to grow together with the Company andshare in its success.Employee Rights and BenefitsOccupational Health and SafetyEmployee Development and Promotion

Environment ProtectionEmbrace green development principles, minimize theenvironmental impact of production and operations,promote resource recycling, and protect the Earth’shomeland.Environmental Management

Emissions and Waste ManagementCircular EconomyEnergy UseClimate Change Response

Ecosystem and Biodiversity ConservationWater Resources and Packaging Materials

Supply Chain OptimizationBuild an efficient and stable supplychain system, strengthen collaborationwith suppliers, and enhance supplychain transparency and sustainability.

Supply Chain SecurityResponsible Supply Chain

Supply Chain Quality

Shared ProsperityShare the achievements of corporate developmentwith industry partners and the wider society, achievingmutual benefit and creating a prosperous futuretogether.Industry DevelopmentPromoting Cooking CultureSocial Welfare and Rural Revitalization

Leading theCooking Revolution

2.2 ESG Management Architecture

Robam Appliances has established a multi-tiered ESG management architecture to ensure thethorough integration of ESG principles into every aspect of its operations. At the decision-makinglevel, the Board of Directors assumes responsibility for overseeing and making key decisions relatedto ESG matters, providing strong governance support. At the management level, the Office of theBoard of Directors coordinates the implementation of ESG initiatives across the Company. At theexecutive level, all departments and subsidiaries actively respond based on their respective businesscharacteristics and resource advantages, transforming ESG concepts into concrete actionsembedded in day-to-day operations.

ESG Management Architecture of Robam Appliances

ESG Decision-Making

The Boardof Directors

ESG Management

ESG Executive

Office of the Boardof DirectorsDepartmentsand Subsidiaries

Environmental, Social, and Governance Report 2024ESG MANAGEMENT SYSTEM

Types ofStakeholders

Shareholders andpotential investors

·Corporate Governance·Internal Control and Risk

Management·Anti-Bribery and

Anti-Corruption·R&D and Innovation

Shareholders' General Meeting,financial reporting, performancereporting, business ethicsmanagement, etc.·Corporate Governance·R&D and Innovation·Quality Management·User Service

Internal management meetingsand reports, corporate gover-nance-related training,internalinformation communication plat-form, etc.SeniorManagementEmployees

General manager,deputy generalmanager, departmentment heads

·Information Security and

Privacy Protection·Employee Rights and

Benefits·Employee Development

and Promotion·Occupational Health and

Safety

Internal information communica-tion platform, employee activities,staff council activities, employeehandbook, employee training,employee appraisal and promo-tion, etc.OtherEmployees

Representatives oflabor unionmembers andemployees andrepresentatives ofother workersserving theCompany

·Corporate Governance·Anti-Bribery and

Anti-Corruption·Information Security and

Privacy Protection·R&D and Innovation·Quality Management·User Service

Scientific research andinnovation, product exhibition,user research, user servicehotline, user satisfaction survey,user privacy protectionmeasures, etc.End Users

Consumers whobuy and use kitchenappliances

·R&D and Innovation·Quality Management·User Service

Distributor meetings, salesmeetings, marketing activities,marketing training and technicalsupport, channel customersatisfaction surveys, etc.ChannelCustomers

Channel partners

·Internal Control and Risk

Management·Anti-Bribery and

Anti-Corruption·Quality Management·Climate Change Response·Energy Use·Emissions and Waste

Management

Field visiting to the relevantinstitutions, communication viaofficial documents, policyimplementation, informationdisclosure etc.GovernmentandRegulatoryAuthorities

National/localgovernment andregulatory authoritiesin the Company’soperating regions,Shenzhen StockExchange, and ChinaSecurities RegulatoryCommission ZhejiangBureau

·Anti-Bribery and

Anti-Corruption·Quality Management·Supply Chain Safety·Supply Chain Quality·Responsible Supply Chain

Supplier management systems,transparent and fair procurement,strategic cooperation, exchangevisits, etc.Suppliers

Final productassembly suppliers,componentsuppliers, and otherraw material suppliers

·R&D and Innovation·Quality Management·Industry Development

Visits, industry-university-re-search cooperation programs,standards policy related associ-ations and working groups meet-ings, etc.Partners

National/localindustryassociations,standards workinggroups, and partneruniversities in theCompany’soperating regions

·Emissions and Waste

Management·Ecosystem and

Biodiversity Conservation·Public Welfare and Rural

Revitalization·Promotion of Culinary

Culture

Enhancement of environmentalmanagement,social welfareprograms, community volunteeractivities, etc.Communitiesand the Public

Non-governmentalorganizations,charities, socialorganizations,mainstream media

Representatives of

Stakeholders

Main Concerns

Ways of Communication

and Response

Shareholdersand Investors

Environmental, Social, and Governance Report 2024ESG MANAGEMENT SYSTEM

2.4 Management of Material Topics

Robam Appliances has conducted a double materiality analysis in accordance with therequirements outlined inShenzhen Stock Exchange Self-Regulatory Guidelines for ListedCompanies No. 17—Sustainable Development Reports (Trial)

issued by the Shenzhen Stock

eht gnitargetni yb tuo deirrac saw ssecorp sihT .”sisylana ytilairetam cipot“ gnidrager egnahcxE

Global Reporting Initiative (GRI) Standardson material topic management and considering bothfinancial materiality and impact materiality perspectives.Following a process of identification, evaluation, and deliberation, the Company has identified ESGtopics that have significant impact on the Company’s operations and stakeholders. This materialityanalysis provides a scientific basis for formulating sustainable development strategies, optimizingresource allocation, and enhancing the quality of ESG disclosures.

During the reporting period, the Company identified and screened 24 ESG topics through standardbenchmarking, policy analysis, and peer comparisons. After analysis, a total of 9 topics were foundof double materiality, 1 topic was of financial materiality only, 13 topics were of impact materiality only,and 1 topic was of neither financial nor impact materiality. The specific distribution is shown in thematrix.

Robam Appliances Material Topic Matrix

Robam Appliances Analysis Process of Material Topics

By benchmarking against domestic and international industry practices and best cases,and considering global and national policy trends, sustainability disclosure requirementsfrom stock exchanges, and key focus areas from ESG rating agencies such as MSCI,and taking into account the concerns of internal and external stakeholders, industrycharacteristics, and corporate strategic direction, the Company identified a list of materialtopics.

Impact Materiality

Financial MaterialityHigh MaterialityLow Materiality

High Materiality

Ecosystem and Biodiversity ConservationEnergy Use

Corporate Governance

User ServiceAnti-Bribery and Anti-CorruptionInformation Security and Privacy ProtectionR&D and InnovationQuality ManagementEmployee Development and PromotionEnvironmental ManagementSupply Chain Safety

Internal Control and Risk Management

Emissions and Waste Management

Intellectual Property ManagementEmployee Rights and BenefitsVocational Health and SafetyClimate Change ResponseWater Resources and Packaging MaterialsCircular EconomySupply Chain QualityResponsible Supply ChainPublic Welfare and Rural RevitalizationPromoting Cooking CultureIndustry Development

Identification

In the current reporting year, financial materiality was evaluated based on the probabilityof occurrence in the short, medium, and long term, and the potential financial impact.Impact materiality was evaluated based on the probability of occurrence and the severityof the impact.Scoring was applied to each dimension, and appropriate thresholds were established toconduct a double materiality evaluation and determine the ranking of material topics.

Materiality Evaluation

a depoleved ,”lairetam“ sa seifilauq cipot hcae rehtehw detarebiled ynapmoC ehTdouble materiality matrix, and disclosed material topics accordingly in the ESG report.Deliberation and Confirmation

The Company analyzes each topic to evaluate associated impacts, risks, andopportunities, and reviewed and improved risk prevention and mitigation measures.

Due Diligence

Environmental, Social, and Governance Report 2024ESG MANAGEMENT SYSTEM

Materiality Impact Analysis of Financial Materiality Topics

MaterialityTopics

Impact Materiality AnalysisFinancial Materiality Analysis

With the rapid expansionof the business scale, theCompany’s manage-ment needs to continu-ously improve itsmanagement capabili-ties, and the lack of freshexternal perspectivesmay reduce the sensitiv-ity to emerging technolo-gies and changes inmarket demand, resultingin the Company missingopportunities for industrytransformation.

A high dividend policy andstable return planningsignificantly boost theCompany’sattractivenessto long-term value-orientedcapital and reduce financingcosts. Combined withinvestor relations manage-ment, it creates a markettrust premium.·Upstream·Own

Operations·Downstream

·Short term·Mid term·Long term

CorporateGovernance

·Shareholders and

Investors·Employees·End Users·ChannelCustomers·Government andRegulatoryAuthorities·Suppliers·Partners·Communities and

the Public

The kitchen applianceindustry is highly depen-dent on end-user trust,and in the event ofsupplier bribery, thepublic will readily associ-

purroc niahc ylppus“ eta-

ytilauq tcudorp“ htiw ”noitblack box”, weakeningthe brand’s high-endimage.

The kitchen applianceindustry is highly dependenton end-user trust, and inthe event of supplier bribery,the public will readily asso-

purroc niahc ylppus“ etaic-

ytilauq tcudorp“ htiw ”noitblack box”, weakening thebrand’s high-end image.

·Upstream·OwnOperations·Downstream

·Short term·Mid term·Long termAnti-Bribery andAnti-Corruption

·Shareholders and

Investors·Employees·End Users·ChannelCustomers·Government and

Regulatory

Authorities·Suppliers·Partners·Communities and

the Public

If there are loopholes insystem rights manage-ment or data encryption,they may be exploited byinternal or externalparties, leading to leak-age of sensitive data,unauthorized access,data tampering or othermalicious acts.

Strict access control anddata encryption measuresare in line with internationalstandards such as the EU’sGeneral Data ProtectionRegulation (GDPR), reduc-ing the risk of compliancedisputes in overseas marketexpansion and supportingthe internationalizationstrategies.

·Upstream·Own

Operations·Downstream

·Short term·Mid term·Long termInformationSecurityand Privacy

Protection

·Shareholders and

Investors·Employees·End Users·Channel

Customers·Government and

Regulatory

Authorities·Suppliers·Partners

Cutting-edge technolo-gies require significantinvestment. If the effi-ciency of technologyconversion falls short ofexpectations or if marketdemand slows,short-termprofit marginsmay be persistentlysqueezed.

Through digital R&D, theCompany delivers a full-cy-cle cooking solution, creat-ing technical barriers andboosting market share. TheCulinary Master AI MegaModel serves as a differen-tiated product to attracthigh-end users andenhance brand premium.

·Upstream·Own

Operations·Downstream

·Short term·Mid term·Long term

R&D andInnovation

·Shareholders and

Investors·Employees·End Users·Channel

Customers·Government and

Regulatory

Authorities·Suppliers·Partners·Communities and

the Public

Scope of

Impact

Affected StakeholdersRisk AnalysisOpportunity Analysis

ImpactPeriod

If quality issues or prod-uct recalls occur, it wouldnot only directly increaseafter-sales costs butcould also damage theCompany’s reputationand lead to a loss ofmarket share.

Through quality loss ratemanagement and preven-tive improvements, theproportion of quality-relatedcosts in revenue is reduced,releasing additional profitmargin.

·Upstream·OwnOperations·Downstream

·Short term·Mid term·Long term

QualityManagement

·Shareholders andInvestors·Employees·End Users·Channel

Customers·Government andRegulatoryAuthorities·Suppliers·Partners·Communities and

the Public

Service remediationcosts (e.g., rework, partsreplacement) may reducevalue-added servicerevenues.

Service remediationcosts (e.g., rework, partsreplacement) may reducevalue-added servicerevenues.·Own

Operations·Downstream

·Short term·Mid term·Long term

User Service

·Shareholders and

Investors·Employees·End Users·Channel

Customers·Government and

Regulatory

Authorities·Partners

If the development initia-tives are misaligned withactual demand, it will leadto a mismatch of talents’ability, affecting productinnovation or servicequality and thus reducingmarket competitiveness.

The dual-channel promo-tion mechanism providesdiverse growth pathways foremployees. Internal mobilityallows human resources toflexibly adapt to strategicchanges, avoiding the lag ofexternal recruitment.·Own

Operations·Downstream

·Short term·Mid term·Long term

EmployeeDevelopmentand Promotion

·Shareholders and

Investors·Employees

If suppliers mishandlehazardous waste, theCompany may face finesor production suspensionas the responsible party.

Pollution control invest-ments reduce the emer-gency cost of environmentalincidents, while ener-gy-saving technologies andgreen subsidies create acompounded effect thatimproves net profit ratio.

·Upstream·Own

Operations·Downstream

·Short term·Mid term·Long term

EnvironmentalManagement

·Shareholders and

Investors·Employees·End Users·Government andRegulatoryAuthorities·Suppliers·Communities and

the Public

The smart kitchenappliance industry isfast-changing. If supplyof core components isdisrupted, the productlaunch cycle may bedelayed, missing keymarket windows.

By sharing data with suppli-ers and deepening collabo-rative innovation, theCompany builds a digi-talized supply chain thatenhances agility. Improvedsupply chain transparencyfurther strengthenscustomer trust.

·Upstream·Own

Operations·Downstream

·Short term·Mid term·Long term

SupplyChain Safety

·Shareholders and

Investors·Employees·End Users·Channel

Customers·Government and

Regulatory

Authorities·Suppliers

If there is an interruptionin energy supply or dras-tic price fluctuation,production lines maystall, or energy costs maysoar.

The Company adopts roof-top photovoltaics, energystorage, digital energymonitoring platforms, andenergy-saving retrofits tobuild a low-carbon produc-tion system with cleanenergy and smart controls,to drive down unit energyconsumption and securinga competitive edge in greenmanufacturing.

·Upstream·Own

Operations·Downstream

·Short term·Mid term·Long term

Energy Use

·Shareholders and

Investors·Employees·End Users·Government and

Regulatory

Authorities·Suppliers·Communities and

the Public

Environmental, Social, and Governance Report 2024ESG MANAGEMENT SYSTEM

Operation in Good Faith

3.1 Corporate Governance

3.2 Internal Control and Risk Management

3.3 Anti-Bribery and Anti-Corruption

3.4 Intellectual Property Management

3.5 Information Security and Privacy Protection

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3.1 Corporate Governance

Robam Appliances has strictly complied with theCompany Law of the People’s Republic of China,

the

Securities Law of the People’s Republic of China, theStock Listing Rules of the Shenzhen StockExchangeand other applicable laws, and established the Shareholders' General Meeting, the Boardof Directors, the Board of Supervisors and the Management, building a modern corporate organizationsystem and operating mechanism. Under the Board of Directors are an Audit Committee, a StrategyCommittee, a Nomination Committee, and a Remuneration and Appraisal Committee, which performtheir respective duties and functions, playing a part in ensuring the efficient, scientific and regulatedoperation of the Company.

According to theArticles of

Association of Hangzhou Robam Appliances Co., Ltd., the nomination anddismissal of members of the Board of Directors and the Board of Supervisors are conducted as perregulations. Directors of the Company are elected or replaced by the shareholders’ meeting for aterm of three years, with the possibility of reelection at the end of their term. Before the end of theirterm, directors cannot be dismissed without cause by the shareholders’ meeting. The Board ofDirectors meetings are convened according to the prescribed procedures, with a quorum requiringmore than half of the directors in attendance.The Company ensures that the Board of Directors, the Board of Supervisors, and specializedcommittees of the Board of Directors play a full role in decision-making on operational matters andreview significant company development issues. During 2024, the Company organized 2Shareholders’ General Meetings, 8 meetings of the Board of Directors, and 7 meetings of the Boardof Supervisors.The Company fully considers factors such as industry experience, educational background, andoverall competence of members of the Board of Directors to ensure diversity and professionalism inthe Board of Directors. Current members of the Board of Directors possess professional capabilitiesin various fields such as industry, finance, economics, and human resources management, alongwith extensive industry experience.

As the supreme decision maker of the Company, the Shareholders' General Meeting is responsible fordetermining operation policies and investment plans of the Company, electing and replacing any directoror supervisor who is not an employee representative, deciding the remuneration for directors andsupervisors, and examining and approving reports by the Board of Director and the Board of Supervisors.

Management Architecture of Robam Appliances

Remuneration andAppraisal CommitteeThe ManagementAudit Committee Strategy Committee Nomination Committee

Shareholders' General Meeting

The Board of Supervisors

The Board of Directors

The Board of Supervisors consists of 5 supervisors, including 2 employeerepresentatives (1 female).The main responsibilities of the Board of Supervisors include reviewing andproviding written opinions on the Company’s regular reports prepared bythe Board of Directors, examining the Company’s finances, and supervis-ing the actions of directors and senior executives in performing their duties.

The Board of Directors is composed of nine members, among whom three are independent directors.The main powers and functions of the Board of Directors include convening the general meeting ofshareholders, executing the resolutions of the general meeting of shareholders, and managing thedisclosure of information of the Company.Under the Board of Directors are an Audit Committee, a Strategy Committee, a Nomination Committee,and a Remuneration and Appraisal Committee. The members of the specialized committees are allcomposed of directors, of which a majority of the independent directors of the Audit Committee, theNomination Committee, and the Remuneration and Appraisal Committee serve as chairpersons(convenors).

Building on a sound corporate governance structure, the Company strives to enhance overallgovernance performance through a multi-faceted approach. Key initiatives include remuneration andincentive optimization, regulation of related-party transaction, and investor protection. These effortsaim to ensure transparency and fairness, thereby creating greater value for shareholders.

Robam Appliances Corporate Governance Strategy

Remunerationand IncentiveOptimization

InvestorProtection

Regulation ofRelated-Party

Transaction

IndustryExperience

Finance

RiskManagement

Environmental, Social, and Governance Report 2024OPERATION IN GOOD FAITH

The Company discloses regular reports and interim announcements in accordance with therequirements, and the content of the announcements are true, accurate and complete, with no falserecords, misleading statements or material omissions, and there is no violation of the relevantregulations or inconsistency with the relevant regulations in the actual operation of the Company.During 2024, the Company released 68 announcements, including 4 regular reports and 64 interimannouncements.

Robam Appliances has defined the remuneration and evaluation criteria for directors and senior exec-utives. The Remuneration and Appraisal Committee under the Board of Directors is responsible forformulating evaluation criteria and assessing directors and senior executives, as well as developingand reviewing remuneration policies and plans for them. Any remuneration plan proposed by thiscommittee must first be approved by the Board of Directors and then submitted to the Shareholders’General Meeting for final approval before implementation. The committee consists of three members,including two independent directors. An independent director also serves as the chairperson, ensuringthe independence and objectivity of remuneration decisions.The Company’sArticles of Associationstipulate that directors, supervisors, and senior executivesmust declare to the Company their holdings and changes in shares of the Company. During theirterm, they may not transfer more than 25% of their total holdings annually. After resignation, no sharesmay be transferred within six months. Furthermore, if shareholders holding more than 5% of theCompany’s shares, as well as the aforementioned personnel, sell the Company’s shares orequity-related securities within a six-month of purchasing them, or repurchase them within six monthsof a sale, the proceeds therefrom will accrue to the Company, and the Board of Directors is entitledto reclaim such proceeds on behalf of the Company.To enhance long-term incentive mechanisms and attract and retain high-caliber talent, Robamlaunched a 2024 Stock Option Incentive Plan and the Phase II Career Partner Program, both basedon the principle of aligning contributions with returns. By motivating the management team and coretechnical personnel and closely aligning the interests of shareholders, the Company, and individuals,these plans aim to foster a shared focus on the Company’s long-term development. If the vestingconditions are met, the incentive recipients may exercise their stock options according to the specifiedproportion. Otherwise, if the performance targets are not achieved, the corresponding options willbe cancelled. Full details have been disclosed on CNINFO (http://www.cninfo.com.cn) and other plat-forms for public access.

Robam Appliances strictly complies with theCompany Law of the People’s Republic of China, the

Securities Law of the People’s Republic of China, the

Stock Listing Rules of the Shenzhen StockExchange, the

Shenzhen Stock Exchange Self-Regulatory Guidelines for Listed Companies No. 7—forTransactions and Related-Party Transactions, and other applicable laws, as well as relative regulationsfrom theArticles of

Association of Hangzhou Robam Appliances Co., Ltd.The Company hasestablished management policies such as theRegulations on Related-Party Transactionsto definethe scope, decision-making procedures, and disclosure requirements for related-party transactions,ensuring that such activities do not compromise the legitimate rights and interests of the Companyor its non-related shareholders.

Effective measures are in place to prevent related parties from intervening in the Company’soperations through monopolization of procurement or sales channels. The pricing or fee principlesfor related-party transactions are required to align with market standards applicable to independentthird parties, and the basis for such pricing is fully disclosed. The Company signs written contracts oragreements with related parties and implements effective measures to prevent shareholders andtheir related parties from misappropriating or transferring the Company’s funds, assets, or otherresources in any form.The Company has established a comprehensive decision-making process for related-partytransactions. For major related-party transactions between the Company and related entities thatrequire approval by the Shareholders’ General Meeting, qualified intermediaries licensed to conductsecurities and futures-related business are engaged to evaluate or audit the transaction targets. TheBoard of Supervisors provides clear opinions on whether such transactions, which require approvalby the Board of Directors or the Shareholders’ General Meeting, are fair and reasonable, and whetherthey may harm the legitimate rights and interests of the Company or its non-related shareholders.In April 2024, the Company issued a special audit report on related-party fund occupation to ensurethe truthfulness, accuracy, and completeness of its information disclosure. During the reporting period,all related-party transactions were conducted based on the Company’s normal operations andbusiness development needs. The pricing followed the principles of fairness and reasonableness,and all transactions underwent the required decision-making procedures and information disclosureobligations.

Investor Protection

Robam Appliances has strictly complied with theCompany Law of the People’s Republic of China,theSecurities Law of the People’s Republic of China,Work Guidelines for the Investor RelationsManagement of Listed Companies, theStock Listing Rules of the Shenzhen Stock Exchangeandother applicable laws, as well as relevant provisions in theArticles of Association of HangzhouRobam Appliances Co., Ltd., by formulating management measures such asInvestor RelationsManagement MeasuresandInformation Disclosure Management Measures, conducting investorrelations management, and fully protecting investor rights.The Company attaches great importance to information disclosure and communication withshareholders and creditors, ensuring that all investors promptly receive information on majordevelopments affecting the Company’s business status and obtain information about theCompany. The Company discloses information to investors via meetings, publications, and onlineplatforms, including the annual Shareholders’ General Meeting, temporary Shareholders' GeneralMeeting, and regular reports. The information of Robam is available on theChina SecuritiesJournal,Securities Daily,Securities Times,Shanghai Securities News, https://www.cnstock.com/,and other platforms.

Remuneration and Incentive Optimization

Regulation of Related-Party Transactions

Environmental, Social, and Governance Report 2024OPERATION IN GOOD FAITH

The Board of Directors of the Company attaches great importance to the management andmaintenance of investor relations, and has deepened the scope of investor relations management toinclude various types of investors such as institutional investors, strategic investors, and small andmedium-sized investors. The Company maintains continuous communication with the capital marketthrough various forms such as investor hotline, Easy IR platform of Shenzhen Stock Exchange, onlineperformance briefings, investor reception day, domestic and international strategy meetings andreverse roadshow for domestic and foreign institutional investors, etc.

3.2 Internal Control and Risk Management

Robam Appliances actively establishes and optimizes internal control mechanisms, and improvesinternal control systems serving the risk management needs and strategic development requirementsof the Company according to industry changes and company transformation dynamics. In accordancewith regulations and guidelines such as theBasic Internal Control Norms for Enterprises, the Companyhas formulated theInternal Control Audit Management Measuresand other systems to standardizeinternal control audit activities, improve the Company’s management level and risk preventioncapabilities, and promote sustainable development.

At the same time, the Company focuses on investor returns. In April 2024, the Company released theShareholder Return Plan for the Next Three Years (2024-2026), which clearly states that there will betwo cash dividends per year, one in the first half and one in the second half, with a cash dividend ratioof no less than 50%, and gradually increased based on business performance. In the future, theCompany will continue to maintain stable profit distribution, enrich communication channels forinvestors to participate in dividend decisions, and adhere to a long-term and stable shareholder valuereturn mechanism.

In 2024, Robam was rated Grade A (Excellent) in the Shenzhen Stock Exchange’s 2023 AnnualInformation Disclosure Assessment, marking the 11th consecutive year of achieving this distinction.In the field of investor relations, Robam was honored withthe 15th Tianma Award for Best InvestorRelations of Chinese Listed Companies, and was named one of the Top 100 ESG Listed Companiesin China at the 18th China Listed Company Value Selection.

Index

Cash Dividend FrequencyTwice

Achieved: Two rounds of cash dividends were distributedto all shareholders during the reporting period, totalingapproximately RMB944 million.

Annual TargetAchievement StatusRobam Appliances Communication with Investors in 2024

Received 38 batches

of domestic andforeign investors foron-site research

Participated in 63online conferencecalls

Participated in 28

offline strategymeetings withdomestic securities

firmsParticipated in onestrategy meetingswith overseassecurities firmsParticipated in oneoverseas investorreverseroadshowsConducted oneinvestor channelresearch activity in

Inner MongoliaOrganized oneonline performanceexplanation sessionfor smal andmedium investors

Organized oneinvestor receptionday event for theentire market

Organized threeperformance

exchange conference

calls after regularreport disclosures

InvestorCommunication

In May 2024, Robam held its Annual Investor Day as scheduled. The event was open to the entire market andattracted nearly a hundred small and medium-sized shareholders, analysts from domestic and internationalinstitutions, and industry researchers. Accompanied by the Company’s senior management team throughoutthe day, investors toured the Robam Global Culinary Art Center. Through immersive demonstrations of intelligentcooking scenarios and on-site displays of the digitalized factory, participants gained a comprehensiveunderstanding of the Company’s “Product + Ecosystem” dual-engine strategy and its innovative practicesand technology iteration in the field of Chinese cooking solutions.

Robam’s Annual Investor Day

Robam Appliances Internal Control Governance Structure

Board of DirectorsAudit Committee

Legal and Compliance

DepartmentInternal Control Team

·The Board of Directors and its AuditCommittee are responsible for majordecisions regarding internal controlevaluation and for supervising theirimplementation. They lead and guideinternal control evaluation efforts toensure effectiveness and compli-ance.·The Audit Committee consists of

three independent directors, with oneserving as the chairperson, to guar-antee the independence and objec-tivityof the auditing process. Itsmembers include industry expertsand financial experts such as certi-fied public accountants, enablingeffective review and evaluation of theCompany’s internal control system.

·The Internal Control Team under the

Legal and Compliance Departmentreports directly to the Audit Commit-tee. It is responsible for organizingand implementing internal controlevaluation. Following the principles,procedures, and methods and otherrequirements outlined in theInternalControl Evaluation ManagementMeasures, the team conducts evalu-ation across risk areas and unitsincluded in the annual evaluationscope. Identified deficiencies areaddressed with corrective actionsand managed through a closed-loopprocess.

Environmental, Social, and Governance Report 2024OPERATION IN GOOD FAITH

During the reporting period, the Internal Control Team of the Legal and Compliance Departmentconducted and completed a total of 14 internal control audit projects, including 12 internal audits and2 external audits. These audits covered four major segments of functions, sales, production andtechnology. All identified internal control deficiencies have been rectified, and no material deficienciesin internal control were reported for the year.At the same time, the Company has established a sound risk management mechanism, forming arisk management system: the Board of Directors is responsible for decision-making, the Presidentprovides direct leadership, while the business and functional departments, the Legal and ComplianceDepartment, and the Audit Department respectively undertake the first, second, and third lines of riskmanagement responsibilities.Focusing on compliance risks with heavy attributes of “pure risks” (risks that typically result in lossesand other negative effects once they occur), the Company prioritizes the identification and evaluationof compliance risks across departments, units, and businesses. Through this approach, the Companypromotes a culture of compliance and risk control, emphasizing both “bottomline thinking” and“red-line thinking”. Special attention is given to managing and controlling significant risks that mayimpact the Company’s sustainable and healthy development, ensuring stable operations amid acomplex external environment.

3.3 Anti-Bribery and Anti-Corruption

Robam Appliances places high importance on anti-bribery and anti-corruption efforts, establishinga dedicated anti-bribery and anti-corruption supervision mechanism to prevent and promptly detectpotential violations and to uphold the Company’s reputation for integrity.

In 2024, the Company’s risk management efforts focused on quality risk management, informationsecurity risk management, intellectual property management, environmental management, andoccupational health and safety management. Relevant risk management processes and systemswere further improved.To enhance employees’ risk prevention capabilities, the Company continued to strengthen riskculture by providing training on various risk-related topics. Additionally, the Company promoted the

tnemerusaeM ytilibaborP ecnerruccO ksiR ecnailpmoC“ eht sa hcus sloot tnemeganam ksir fo esu ksiR ecnailpmoC“ ,”dradnatS tnemerusaeM ecneuqesnoC ksiR ecnailpmoC“ ,”dradnatS pleh ot ”elbaT yrammuS ksiR ecnailpmoC“ dna ,”paM ksiR ecnailpmoC“ ,”trahC etanidrooCemployees improve their risk management capabilities.

The Company strictly complies with anti-bribery and anti-corruption laws and regulations in all regionsof operation. Through institutional development, culture building, and supervision mechanisms, theCompany has established a comprehensive anti-bribery and anti-corruption strategy, continuouslyenhancing its business ethics governance framework.

Robam Appliances Anti-Bribery and Anti-Corruption Governance StructureRobam Appliances Compliance Risk Management Process

Utilize relevant knowledge and meth-ods to systematically, comprehensively,and continuously gather internal andexternal initial information. Clarifycompliance obligations and identifypotential compliance risks.

Conduct qualitative or quantitativeanalysis and evaluation of the causes,sources, probability, and potentialconsequences of compliance risks.

Based on the results of compliancerisk evaluation and the Company’s risktolerance, formulate risk managementstrategies such as risk acceptance,avoidance, mitigation, transfer, andcompensation. Implement concreterisk control measures to ensurecompliance risks are managed withinacceptable levels.

IdentificationEvaluationResponse

The Board Audit Committee is responsible for overseeing and evaluating the Company’s efforts inanti-bribery, anti-corruption, and other business ethics issues.The Audit Department reports to the Audit Committee and conducts special and comprehensive audits,audit monitoring, resignation audits and other routine audit tasks and unannounced inspections. It alsomonitors the integrity and accountability of Party members and company management personnel.

Board AuditCommitteeAudit Department

Environmental, Social, and Governance Report 2024OPERATION IN GOOD FAITH

With regard to the protection of whistleblowers and auditors, the Company implements strictconfidentiality measures such as minimizing the number of informed individuals and appointing specificpersonnel to protect the identities of whistleblowers. The Company is responsible for the fairness andimpartiality of the reporting process and results in accordance with the standardized procedures ofauditing standards, and strictly protects the personal privacy of whistleblowers and audit supervisors.In case of retaliation against whistleblowers, the Company will deal with it strictly and transfer the caseto judicial authorities if necessary.

The Company encourages employees andrelated parties to report suspectedirregularities by formulating theRewardSystems for Reporting, setting up a specialauditing, supervision and reporting platform,and providing anonymous reporting channelssuch as WeChat official account, reporting QRcode, reporting email and reporting hot line,etc., which are openly available in the internaloffice system and business system for theconvenience of the employees and suppliersand other related parties to make reports.

Indicator

Number of Anti-Corruptionand Anti-Bribery Litigation Cases

Achieved: During the reporting period, the Company wasnot involved in any litigation related to bribery, corruption,fraud, extortion, or money laundering.Annual TargetAchievement Status

Robam Appliances’Anti-Bribery and Anti-Corruption Strategies

Robam Appliances Reporting Channels

0571-86282818

ROBAM-InternalAudit

sjb@robam.com

Tel.WeChat IDEmail

The Company has formulated and strictly implements aStandard for Development of a Clean andHonest Enterprise, Audit Standard, Norms for Procurement and Supplier Behaviors -Anti-Corruption Pledge, Employee Daily Behavior Code of Conduct, etc. It requires employeesworking at important positions are required to sign theIntegrity and

Self-discipline Commitment

and urges all employees to observe business ethics.In order toprotect the fair and just environment for suppliers to carry out cooperation withenterprises, the Company has signedContract Anti-Corruption ClausesandAnti-Corruption Pledge

with its suppliers, and set up clear clauses on anti-bribery and anti-corruption policies in contractswith all suppliers. The Company has established a supplier admission screening mechanism toselect suppliers that meet the Company’s standards and requirements.Annually, the Company conducts business ethics training for the Board of Directors, Partymembers and officials, and all employees through regular summaries by the board, regular“warning and education meeting for Party members and officials” and case study presentations to

enhance the business ethics awareness of all employees.

no noisivrepus ”lacitrev dna latnoziroh“ fo egarevoc lluf serusne ynapmoC eht ,gnitidua hguorhTissues such as malpractice, corruption and bribery, and conducts routine business ethics audits onsuppliers every year, and conducts business ethics-related audits on all businesses at least oncein every three years. Based on the audit results, the Company continuously improves and optimizesits policies, procedures and overall compliance management.

SystemConstruction

CulturalDevelopment

SupervisionMechanism

3.4 Intellectual Property Management

Robam Appliances strictly complies with theLaw of the People’s Republic of China Against UnfairCompetition, and proactively prevents and eliminates acts of unfair competition such as infringementof trade secrets, intellectual property violations, counterfeiting, and misleading conduct. Upholdingthe intellectual property philosophy of “Respecting Knowledge, Advocating Innovation, and BuildingCredibility and Abiding by Law”, the Company ensures fairness and transparency in market activities.The Legal and Compliance Department and the Technical General Management Department arejointly responsible for the Company’s intellectual property (IP) management. The Legal andCompliance Department is primarily responsible for legal affairs related to trademarks, copyrights,and other IP rights, including organizing IP protection training and handling trademark infringementcases and other legal rights protection work. The Technical General Management Department ismainly responsible for centralized management of patent-related matters, including patent application,maintenance, and support for the commercialization of technological achievements.The Company has developed internal intellectual property system documents in accordance withGB/T 29490-2013Intellectual Property Management Specifications for Enterprises, including theIntellectual Property Management System,Patent Application System,Trademark ManagementSystem,Intellectual Property Maintenance Management Standards, etc. Those documents havestrengthened the planning and implementation of intellectual property, and obtained certification forthe GB/T 29490-2013 Intellectual Property Management System.The Company applies for patents for core technologies, improves patent application and reviewprocesses, ensuring timely and effective protection of company innovation achievements. Byanalyzing existing and industry patents, the Company identifies blind spots in protecting coretechnologies, guiding the Company’s research and development and operational directions favorably.To encourage technical personnel to effectively protect intellectual property with quality and quantity,the Company rewards authors of authorized patents based on patent types. As of the end of thereporting period, there were 5,635 valid patents in total, including 478 invention patents. In 2024, theCompany applied for 1,455 patents, including 321 invention patents.In terms of trademark management, the Company officially launched its Trademark ManagementSystem in February 2024. The system enables automated and streamlined functions such assynchronized updates of trademark records, case summary, and internal request processing,ensuring clear and traceable operation logs as well as convenient retrieval and verification. To supportthe system’s implementation, the Company conducted multi-level training sessions to equipemployees with the skills to operate the system independently, significantly enhancing the efficiencyof trademark management.The Company actively promotes the declaration of key trademark directories at all levels, and achievedpositive results. Simultaneously, the Company effectively combats trademark infringement throughlegal means such as administrative, civil, and criminal litigation. During this year, the Company initiatedcriminal proceedings against infringers for counterfeiting registered trademarks and pursued theircriminal responsibilities, fully safeguarding the Company’s legitimate rights and interests.

Environmental, Social, and Governance Report 2024OPERATION IN GOOD FAITH

While rigorously protecting its own intellectual property rights, the Company also strictly managesitself to ensure that it does not infringe upon others’ intellectual property rights. Before engaging inactivities involving intellectual property such as technological innovation, new product promotion, andexternal exhibitions, relevant departments of the Company conduct searches to determine whetherthere will be intellectual property infringement. At various stages of developing new technologies, newprocesses, and new products, the Company conducts patent analysis and searches for technicalsolutions to avoid duplicate development or intellectual property disputes. No infringement of others’intellectual property rights or other unfair competitions occurred during the reporting period.

3.5 Information Security and Privacy Protection

Robam Appliances has established a comprehensive information security management system andformed a cross-departmental security team. The team regularly develops, implements, and evaluatesinformation security controls, ensuring coordinated security management across departments. Thisapproach allows for the timely identification of risks and hazards, and facilitates proactive planningfor information security development. Additionally, the Company has designated information securityofficers in each department to oversee the implementation and feedback of security measures,continuously enhancing the Company's business security operations. and Information Security WorkOperation Guide, to standardize information security management within the Company.The Company strictly complies with laws and regulations such as theCybersecurity Law of thePeople’s Republic of China, theData Security Law of the People’s Republic of China, thePersonalInformation Protection Law of the People’s Republic of China,Administrative Measures for InternetInformation Services, andAdministrative Measures for the Graded Protection of InformationSecurity. The Company has introduced management systems such as theConfidentialityManagement System,Trial Operation Management Measures for Desktop Cloud,InformationSecurity Early Warning Plan, andInformation Security Work Operation Guide. In 2024, in line with theupdated ISO 27001 requirements, the Company further enhanced and expanded a number ofmanagement systems, includingInformation Security Risk Assessment Management System,Database Management System, and theSystem Access Rights Management System, therebyfurther standardizing the information security management process.Focusing on digital security, the Company has carried out comprehensive security enhancementefforts across four key layers—endpoints, applications, networks, and cloud platforms—to improveoverall security, ensure the stable operation of core business systems, and safeguard sensitiveinformation.

The Company has formulated security management standards for the whole life-cycle of informationtechnology projects, established an emergency response mechanism for data leakage risks, andtaken a series of action measures to safeguard information security to comprehensively controlinformation security risks.

Robam Appliances Information Security Measures (Partial)Measures

Comprehensively promote thedocument decryption system

Reduce the risk of commercial secret data leakage such as design drawings, planningschemes, and various office documents.Expand the scope of host security protection, enhance application security protectioncapabilities, and strengthen the ability to respond to cloud security threats.During the reporting period, the Company organized two cybersecurityattack-defense drills focused on the Industrial Internet. Security vendors were invitedto form the attacking team, while the Company assembled its own defense team.Through simulated real-world scenarios, the drills comprehensively tested theCompany’s defensive capabilities and emergency response mechanisms. Theexercises verified the effectiveness of Robam’s cybersecurity protection measuresand incident response systems, and helped identify and promptly fix vulnerabilities inapplication systems.During the reporting period, the Company conducted one internal audit and oneexternal audit. The audit results contained no disqualifying findings but included tenrecommended corrective actions. In response, the Company implemented severalrectification measures, including but not limited to: revising theInterim Measures forCybersecurity Management; optimizing employee internet access management

sdeen lanoitarepo eht ot gnidrocca ”elpicnirp egelivirp tsael“ eht no desab seigetartsof each department; updating the risk assessment methodology in theInformationSecurity Risk Assessment Management System; and carrying out related training andawareness activities.

Optimize cloud security

protection strategies

Emergency drills

Internal and external audits

Content

Robam Appliances Information Security and Privacy Protection Strategy

etni“ na dehsilbatse sah maboR-grated terminal security shield” atthe front end by implementing aunified domain account manage-ment system, integrating networkaccess control and file encryptionsystems. This framework hasachieved 100% coverage of alloffice terminals, significantlyenhancing endpoint security.

Through the integration of front-endand back-end security mechanisms,the Company has realized proactivealerts and intelligent collaborativeprotection in digital security. Thiscomprehensive and efficient protec-tion system helps defend againstmalicious attacks, reduce the risk ofdata leakage, ensure internal andexternal compliance, and reinforcethe foundation for the Company’ssustainable development.

At the back end, the Company has

taerht detamotua“ na depoleveddetection and control model” thatconnects network threat detec-tion capabilities with host andapplication security protections.This system enables automatedmonitoring and blocking of mali-cious attacks targeting key busi-ness systems, while identifyingand addressing potential securityrisks.

Integrationof Front-Endand Back-EndFront-End

Back-End

Environmental, Social, and Governance Report 2024OPERATION IN GOOD FAITH

In accordance with the ISO 27001 standard, the Company evaluated the maturity level of its informationsecurity management across 15 dimensions. In 2024, as assessed by an external professional agency,the Company achieved significant improvements in several key areas, including information protection,security configuration, threat and vulnerability management, application security, and system andnetwork security. Overall, the Company’s information security management maturity increased by20% compared to 2023.As of the end of the reporting period, the Company has obtained ISO 27001 Authentication ofinformation security management system. The Company’s official online shopping mall “RobamAppliances Official Mall” has passed the Level 3 information security protection assessment.In terms of privacy protection, the Company has established management systems such as theInterimMeasures for Personal Information Management, which provide specific regulations and requirementsfor various business activities involving personal information processing throughout the informationlife cycle. This is aimed at standardizing the Company’s behavior in handling personal informationdata, reducing the risk of personal information leakage and related security risks. In 2024, theCompany further supplemented theInterim Measures for Personal Information Managementbyintroducing specific online procedures, requiring all business systems involving the collection or useof personal information to undergo filing. The filing includes details such as the types of personalinformation collected and used, and the publication status of privacy policies, laying a foundation forfuture personal information security impact assessments.The Company emphasizes protecting the legitimate rights and interests of internal employees andexternal users, and follows the principles of lawfulness, legitimacy, and necessity when obtaining andprocessing personal information. It fully respects and protects each employee’s right to information,decision-making, and privacy regarding their personal information processing, ensuring transparencyand compliance in privacy information collection management. Additionally, the Company reviewsand publishes privacy policy terms for websites, apps, mini-programs, and other business systemsthat involve collecting personal information to ensure compliance with relevant legal requirements.

The Company actively promotes awareness of information security and privacy protection bypublishing information security-related articles and tips bi-weekly on DingTalk and WeChat platforms,encouraging employees to participate in training courses such asEmployee Information SecurityAwarenessthrough the Company’s E-learning platform. At the same time, the Company regularlycarries out targeted training covering all employees. In 2024, a total of three in-person informationsecurity training sessions were held to enhance their information security awareness.During the reporting period, the Company was not penalized by the administrative department forviolating the laws and regulations related to information security and privacy protection, and therewere no other related lawsuits or controversial incidents.

Indicators

Compliance Rate ofInformation Management Systems

100%AchievedNumber of Information

Leakage Incidents

0Achieved

Annual TargetAchievement Status

Environmental, Social, and Governance Report 2024OPERATION IN GOOD FAITH

Quality Innovation

4.1 R&D and Innovation

4.2 Quality Management

4.3 User Service

P35P44P50

4.1 R&D and Innovation

Robam Appliances has always regarded R&D and innovation as the core of its strategic priorities.The Company has established a comprehensive governance framework for innovation, with theBusiness Management Committee providing overall coordination. Through close collaborationbetween the Research Institute and multiple departments, the Company advances thedecision-making and execution of innovation projects across various dimensions, includingfundamental research, new product categories, new product forms, application of new materials, andtechnological breakthroughs, thereby driving transformative innovation across the organization.

Robam Appliances adheres to an integrated development path of “technology + humanity,” strivingto become a comprehensive provider of end-to-end cooking solutions. With a refreshed brand image,fully digitalized operations, and industry-leading AI technological advantages, the Company isestablishing itself as a benchmark for new-quality productive forces.

To serve different segmented groups, the Group gathered the full brand matrix of its 9 major brands,creating integrated solutions including hardware, software, content, and ecology.

Robam Appliances R&D and Innovation Governance Structure

Establishment of Chengdu Robam Innovation Technology Co., Ltd.

The Company has long placed great emphasis on fundamental research and frontier exploration. In 2022,Robam officially established the Digital Kitchen Appliance Research Institute, focusing on emergingtechnologies such as artificial intelligence and digital cooking. In April 2024, the Company further advancedits innovation strategy by establishing Chengdu Robam Innovation Technology Co., Ltd., marking a newacceleration in the R&D and application of the Robam A1 Large Model and digital kitchen appliances. TheCompany continues to lead the industry in core foundational technologies such as culinary nutrition, fluiddynamics, vibration and noise control, combustion simulation, and purification, maintaining its edge inanticipating future industry trends.

Full brand matrix of eight major brands

Business ManagementCommittee

Product DevelopmentDivision

Digital Kitchen ApplianceResearch Institute

Integrated TechnologyManagementDepartment

Industrial DesignDepartmentCentral Research

Institute

[Limbs]HardwareWater System

Integrated SinkAutomatic Cleaning

Mainframe

EnvironmentalSystem

Integrated AirManagement

Machine

StorageSystemSmart Storageand OrderingRefrigeratorCooking SystemAdaptiveSmart StoveFully Automatic Meal

Serving Machine

Simulated CookingRobotic ArmAutomatic LiftCooking Station

Ultimate Vision of a Full-Cycle Cooking Solution

Ingredient

RetailKitchenConsumables

KitchenRenovationHousehold

Cleaning

FitnessInstitutionsExerciseEquipment

HealthMonitoringExperienceInstitutions

Extension Ecosystem

Inside the Kitchen

Outside the Kitchen

Roki Smart InterconnectivityInterconnectOperating System

EmbeddedInteraction System

Roki Holographic Perception System

VoiceSensing

BiologicalSensingVisualSensing

Environmental

Sensing

[Sense Organs] Interaction

[Brain] SoftwareAI AlgorithmsRecommendationAlgorithms

CleaningAlgorithmsIngredientAlgorithmsStorageAlgorithmsCookingAlgorithms

Environmental

Algorithms

Content PlatformSoftware Applications

RecipeDatabase

NutritionalTablesTeachingTutorials

BodyShape IconsCookingGrowth NavigatorIntelligent Washingand Cutting System

Healthy Diet

Manager

PrecisionCooking System

IntelligentPreheating Manager

AutomaticCleaning SystemRecipe Holographic

RecordsHome BanquetPlanning Assistant

Fully AutomaticMeal Serving

Environmental, Social, and Governance Report 2024QUALITY INNOVATION

Digitalized R&D

Robam Appliances’ Digital Transformation

To actively embrace the digital economy and create a new model for kitchen appliance transformation,the Company has focused on digitalized R&D, establishing a demand-driven digital innovationframework. By incorporating multimodal large models and AI technologies—such as AI R&Dassistants, AI customer service tools for e-commerce, and knowledge creation platforms—theCompany has significantly enhanced its internal capabilities for research, development, andinnovation.

In 2024, the Company obtained ISO 56005 Level 3 Certification—an international standard forintellectual property management—becoming the first in the kitchen appliance industry to receivesuch recognition. This milestone reflects Robam’s long-standing commitment to technologicalinnovation and intellectual property protection. As of the end of the reporting period, the Companyhas been recognized as a National Enterprise Technology Center, a National Industrial Design Center,a National Intellectual Property Advantage Enterprise and Demonstration Enterprise, a NationalAccredited Laboratory, and has received multiple awards for scientific and technological innovation.

The Company has established strategic indicators and targets for R&D and innovation, with a focuson integrating global innovation resources, building diversified digital alliances, and maintaining aleading position in technological innovation outcomes. During the reporting period, all R&D andinnovation targets were successfully achieved.

Large Model

EnterpriseApplications

yraniluc ot detacided ledom egral tsrif eht ,)gnikooC fo doG( ”nehS ihS“ depoleved sah maboRapplications. The model has passed national algorithm service and security registration and ranks

sah ”nehS ihS“ .snaititeid deretsiger dna sfehc roines rof smaxe noitacifitrec ni reit pot eht gnomabeen deeply integrated into Robam’s smart kitchen hardware and software applications, offeringintelligent operations and personalized healthy meal plans in the era of large models, serving overone million households daily.Robam has deployed large-model-powered applications such as AI R&D assistants ande-commerce customer service tools. These applications have achieved end-to-end accuracyrates exceeding 89%, significantly enhancing internal knowledge acquisition efficiency and externalservice quality.

List of Robam Appliances’ 2024 R&D Innovation Recognitions and Honors (Partial)

Third Prize of the Science andTechnology Progress AwardChina National Light Industry Council

Outstanding NewIndustrial Product

Zhejiang Provincial Department ofEconomy and Information Technology

Gold Award for Design Patent,

China Patent Award

China National Intellectual Property Administration (CNIPA)

Key Enterprise Research Institute

Zhejiang Provincial Department ofEconomy and Information TechnologyBenchmark ApplicationScenario Demonstration Project

Hangzhou Municipal Bureau ofEconomy and Information TechnologyKey Scientific Research

Program Project

Hangzhou Municipal Science

and Technology Bureau

In line with the Company’s “technology + humanity” strategy and centered on user scenarios and needs,Robam officially released the world’s first AI cooking large model, “Shi Shen,” in June 2024. Built upon 45years of culinary research data, “Shi Shen” leverages generative AI to meet personalized cooking needs.Unlike traditional kitchen appliances defined by hardware utility, “Shi Shen” matches user-specific data withlarge model intelligence to deliver a fully customized, end-to-end cooking solution. It not only lowers the thresholdfor cooking but also enhances the joy of culinary creativity—marking the first AI cooking model to offer bothfunctional assistance and emotional companionship.

Robam AI Cooking Large Model “Shi Shen”

Environmental, Social, and Governance Report 2024QUALITY INNOVATION

Intelligent Manufacturing

As one of the first kitchen appliance enterprises to embark on digital transformation, RobamAppliances established the industry’s first intelligent manufacturing pilot demonstration base certifiedby the Ministry of Industry and Information Technology (MIIT) in 2016. The base adopts a “1 datacenter + N collaborative platforms” architecture and leverages “5G + Industrial Internet”technologies to enable fully unmanned factory operations. This model allows real-timeresponsiveness to customer demands and dynamic adjustments in design, procurement, production,and logistics.Through visualized, transparent, and intelligent factory management, all equipment operatesautonomously, significantly enhancing production efficiency and product quality: production efficiencyincreased by 45%, product development cycles shortened by 48%, production costs reduced by

21%, operational costs decreased by 15%, and the yield rate rose to 99%.

In 2020, due to its outstanding level of intelligent manufacturing, Robam’s unmanned factory wasselected as one of the first “Future Factories” in Zhejiang Province—the only enterprise in the kitchenappliance industry to receive this recognition. In 2024, the Company achieved further breakthroughsin intelligent manufacturing, receiving multiple top awards from the MIIT, setting a benchmark for theintelligent transformation and upgrading of China’s high-end kitchen appliance sector.

Green Product

In 2024, Robam Appliances introduced the new brand value proposition, “Enjoy the Creation.” Atthe same time, the Company continues to follow a sustainable green development path, activelyengages in energy conservation and emission reduction practices, and deeply participates in thetransformation of the green industry. The Company is committed to further enhancing its own levelof green development and embedding green concepts into its products for promotion amongconsumers. By injecting humanistic vitality into technology, Robam’s brand image system hasundergone a comprehensive renewal, complementing its new brand value proposition while buildingon its classic heritage.The Company has established a resource and environmental impact database covering the entirelife-cycle of its products. By using life-cycle assessment tools and methods, it proposes improvementplans for green product design and manufacturing. Through the Product Life-cycle Management(PLM) platform, the Company implements improved designs. Nearly 600 green products (reachingLevel One energy efficiency) have been developed, with categories such as range hoods andmicrowave ovens achieving 100% Level 1 energy efficiency. Products including the CXW-200-8229Srange hood and the PRU400-J306 dual outlet water purifier have been recognized by the Ministry ofIndustry and Information Technology as demonstration products for green design.

List of Robam Appliances’ 2024 Recognitions and

Honors in Intelligent Manufacturing (Partial)

Robam Appliances’ Design Perspectives of Green Products

Honors

Ministry of Industryand InformationTechnology (MIIT)of the People’sRepublic of China

Excellence-Level Smart FactoryRepresentative Case of AI-Enabled

New-Type Industrialization2024 Representative Case of Deep Integration Between

the Real Economy and the Digital Economy

2024 Representative Case of IoT-Driven

Industry Development

Awarded by

Modular Design

Modular assembly of electrostatic fume purifiersto accommodate various airflow requirements.

RecyclableDesign

Selection ofGreen RawMaterials

Catalytic purifiers use high-quality coconut shell

activated carbon, which has high mechanicalstrength, easy regeneration, durability, and

other excellent features

Energy-savingDesign

The gas stove has a thermalefficiency of up to 76%.

The product is designed with modularity in mind toimprove production efficiency, reduce material usage,and minimize resource waste. Additionally, it simplifiesthe replacement of parts during maintenance, enhancesdisassembly capability, improves product reparability,and reduces environmental pollution during disassemblyand recycling processes.

The product is designed with full consideration ofrecyclability anddisassembly. Components such as steelplates, hardware, plastic parts, motors, and wires used inthe product are all environmentally friendly and recyclable.After use, users can send the product to a disassemblyplant for unified disassembly, and then reuse eachcomponent to achieve the purpose of reusability andremanufacturing.The Company fully optimizes production lines based onmaximizing production efficiency andoptimizing internallogistics layouts. It monitors material and energy inputs atkey production control points to achieve goals such asminimal material input, low energy consumption, and highproduction efficiency. By incorporating ecological designconcepts, the Company focuses on developingenvironmentally friendly ecological design products toimprove product efficiency and reduce emissions.

The Company implements green control over raw materials and strictly adheres to requirements formanaging hazardous substances in electrical and electronic products. In addition to complying withdomestic and international regulations regarding hazardous substances, the Company proactivelylimits other harmful substances. For example, it uses a new generation of environmentally friendlywater-based degreaser synthesized from plant extracts as a phosphorus-free degreaser, andselects national first-class energy-efficient motors for use.

production efficiencyproduction costsyield rate

development cycles operational costs

increased by

45%

shortened by

48%

reduced by

21%

decreased by

15%

rose to

99%

Environmental, Social, and Governance Report 2024QUALITY INNOVATION

The Company is committed to creating a green kitchen ecological cycle system and providing a greenintelligent overall solution. It has developed a variety of environmentally friendly products aroundproduct lines such as range hoods, stoves, dishwashers, and water purifiers, leading the trend ofhealthy and green living.

In addition, the Company responds to the Ministry of Industry and Information Technology’s greenmanufacturing system construction initiative. According to the requirements for creating greenfactories, it has established a green factory management mechanism, carried out clean productionaudits, and has been awarded the title of the fifth batch of green factories by the Ministry of Industryand Information Technology.

To break through the limitations of smoke extractionperformance and ensure cleaner air, the Ultra-SlimFlush-Mount K Series range hoods feature Robam’sinnovative Kunpeng Air Duct Technology. Thiscutting-edge design delivers industry-leadingperformance in air pressure, airflow, and noise control,with a maximum airflow of up to 31 m/min—keeping thekitchen air fresh and clean at all times.

Range Hood Product Line: Ultra-Slim Flush-Mount K Series

The Purple Flame high firepower gas stove, with itsspiral jet burner, dual internal flames, and dual-layer

elpirt“ etalp gnitartnecnoc emalf erutarepmet-kcolcombustion technology”, releases highly efficientfirepower with a thermal efficiency of up to 76% (thenational standard for first-level energy efficiency is63%), achieving 10-second cooking technology. Inaddition, the K Series also incorporates an intelligenttiming feature, making the cooking process moreconvenient and reliable.

Stove Product Line: Purple Flame High Firepower Series

Robam dishwashers use an intelligent water division valvesystem and a unique triple spray arm to powerfully cleandishes with less water and timed and layered washing. TheGuangyan S2 series dishwasher disinfector pioneersdual-engine sterilization technology on the basis of highwater-efficiency, achieving medical-grade, zero-bacterialcleanliness. Under the independent drying mode, the dryingindex reaches 1.33, far exceeding the national higheststandard of 1.08, avoiding the secondary pollution of manualdish drying. The cleaning index reaches 1.30, surpassingthe national first-level standard of 1.12.

Dishwasher Product Line: Guangyan S2 Series

Robam water purifiers use innovative integrated watercircuit boards, water and gas mixed flushing membranefilters, and optimized concentrated water recoverysystems. Coupled with an intelligent wastewater circuitadjustment system, it fully recycles the wastewater thatneeds to be discharged, reducing the amount ofwastewater used for membrane filter flushing to ensureminimal discharge of wastewater when the membranefilter is in normal use. The triple outlets “U” series waterpurifiers exceed the national first-level water efficiencystandard in water production rate. They also enhanceactive ultra-microbubble technology on the basis ofefficient water saving, efficiently removing pesticideresidues and ensuring clear and safe ingredient washing.

Water Purifier Product Line: “U” Series

Robam “Salt Series” G1 Kitchen Suite features OPTOOL fluoropolymer nano anti-fouling material,offering outstanding cleanliness performance. This advanced coating causes oil and water stains tobead up and resist adhesion. Even after 11,000 wipes, the surface still meets easy-clean standards.Based on a usage scenario of three wipes per day, the coating maintains its easy-clean performancefor approximately 10 years and has received an authoritative 10-year easy-clean certification.

Robam “Salt Series” G1 Kitchen Suite

Environmental, Social, and Governance Report 2024QUALITY INNOVATION

4.2 Quality Management

Robam Appliances has established a comprehensive quality management system, coordinated bythe Business Management Committee, and has built a cross-departmental quality managementframework. This framework integrates resources and processes across R&D, production, and otherstages, and continuously enhances its quality management efficiency through comprehensivecollaboration.

The Company has developed a quality management strategy focused on user experience,implementing a comprehensive upgrade of quality management practices. This strategy aims tocreate a new model for end-to-end quality management, further enhancing the Company’s overallcompetitiveness.

R&D Team Construction

In terms of talent team construction, the Company is committed to cultivating internal talent and activelyattracting high-end talent in the industry to create a vibrant R&D team, ensuring the continuousevolution of the organizational structure.The Company provides specialized training for R&D personnel, establishes a Technology InnovationAcademy, and conducts a total of 26 training sessions throughout the year. Additionally, R&Dpersonnel share classic cases and solutions encountered during work processes through internalsharing sessions, knowledge base sharing, and other methods, further enhancing the team’sprofessional capabilities and cohesion.As of the end of the reporting period, the Company has 893 R&D personnel, including 2 employeeswith doctoral degrees and 145 with master’s degrees, positioning the overall R&D team’s size andstrength at the forefront of the industry.

End-to-End Product Quality Management

Robam Appliances has established a full-process quality management closed loop by integratingboth internal and external chains—spanning design, production, supply chain management, andextending through to customer purchase, installation, usage, and after-sales service.To address key factors affecting product quality, the Company has formulated a series of managementdocuments, including theTesting Management System,Non-Conforming Product ManagementStandards,Customer Complaint Information Management System, andMarket Quality Early Warningand Graded Response Operating Procedures. These quality control measures at each stage ensurethe effective implementation of comprehensive quality management.

To attract and retain innovative R&D personnel and effectively stimulate their potential, the Companyhas established a comprehensive innovation incentive system. Employees who achieve outstandingresults in R&D and Innovation receive material and spiritual incentives, along with ample promotionopportunities and broad career development space, to inspire their innovative enthusiasm.

The Company provides equity incentives to senior R&Dtalents and offers accommodation or housing subsidies asbenefits. Moreover, the Company has established fivemajor categories of awards including patents, appearancedesign, product development, technical research, andpatent application, providing corresponding materialrewards to personnel involved in project research and

development.

The Company emphasizes spiritual incentives for R&Dpersonnel, setting up annual technology festival awards,scientific spirit awards, innovation spirit awards, andbreak-through spirit awards, enhancing R&D personnel’s

sense of belonging and accomplishment.

Robam Appliances R&D Personnel Innovation Incentive System

Material incentivesSpiritual incentives

the number ofR&D personnel

the number ofemployees withdoctoral degrees

the number ofemployees withmaster's degrees

Robam Appliances Quality Management Strategy

Focus on user experience to create a new model for end-to-end quality management.Strategy

Implement a user experience-oriented quality management upgrade, improve market quality indices, and drive the Company’sNet Promoter Score (NPS) enhancement;Advance the development of digital quality management, focusing on performance indicators such as quality loss rates. Drive thetransformation and optimization of new product, supplier, manufacturing process, and market quality management models,establishing end-to-end quality cost management.

Content

Robam Appliances Division of Responsibilities in Quality Management

Laboratory

IntegratedTechnologyManagement

Department

OperationsManagement

DepartmentQuality Control Department &User Qualtiy Management Department

Design verification,Product certification

Design qualitymanagement

Supplier Quality,Process Quality,

Market Quality

System and process

managementThe endof thereportingperiod

Environmental, Social, and Governance Report 2024QUALITY INNOVATION

Regarding the effectiveness of quality management, in 2024, the Company concluded a total of 110Six Sigma and Qualtiy Control Circle (QCC) projects, with actual economic benefits from Six Sigmaprojects and QCC reaching RMB 1,230 million. As of the end of the reporting period, the Companyhad a total of 354 in-house Six Sigma quality talents, including 81 Black Belts, 119 Green Belts and154 Yellow Belts.

Key Achievements in Quality Field for Robam Appliances in 2024

End-to-End Product Quality Management

Lean Process Design for New Products: Establish a new product process design matrix management model todesign optimal cost and precision process plans, enhancing the overall competitiveness of product processes.Digital Design and Testing: Leverage digital tools and technologies for product design and testing, improvingefficiency and accuracy.

New Product Quality

Supplier Quality Capability Enhancement: Through cooperative sharing and lean management, guide suppliertransformation using lean maturity evaluations, continuously strengthening suppliers’ core competitiveness.Supplier Quality Audits: Implement process audits, spot checks, and monthly quality performance evaluations toensure incoming material quality meets high standard requirements.

Supplier Quality

Quality Control Point Monitoring Mechanism: Conduct foolproof monitoring at key quality control points to continuouslyimprove process capabilities and preventive management, avoiding low-level anomalies.Anomaly Handling Mechanism: Develop theProcess Exception Handling Methods, deepen the 2S anomaly responseand blind spot database construction, and optimize management mechanisms for the collection, improvement, andclosure of process anomalies, enhancing anomaly handling efficiency.Quality Awareness and Capability Building: Develop theTen Quality Prohibitions, enforce management responsibilities,deepen zero-defect quality culture, and conduct pre-job education, quality control point examinations, case education,root cause analysis, and other quality activities.

Manufacturing Process Quality

Non-Conforming Product Management: All products must pass the inspection before flowing into the next process orleaving the factory. Any unqualified products are marked, recorded, evaluated, isolated and complying with processingrequirements. All types of non-conforming products must undergo re-inspection and be deemed qualified beforeproceeding to the next process after rework or repair.Product Quality Traceability System: For all quality problems, the Company has Robam Appliances Product QualityManagement Measures detailed data records, and product data and data of key components of some products aretraceable.Market Quality Early Warning and Graded Response Operating Procedures: Develop market quality early warning andgraded response procedures, specifying the disposal timelines and principles, ensuring the recall process isstandardized, and protecting user safety and rights.

Finished Product Management

Standardized Installation Operation Specifications: Establish standardized installation operation specifications,monitor the execution of these standards, and regularly conduct training on standardized operations to ensurerelevant employees are familiar with and adhere to the latest installation standards.Installation Quality Inspection System: Implement a multi-level installation quality inspection system, including onlineinspections, offline audits, self-checks, and special inspections.

Service and Installation Quality

User Experience Information Transformation: Build a Customer Experience Management (CEM) system to collect andanalyze user feedback and experience information, converting it into specific product improvement measures and drivingend-to-end quality management upgrades focused on user experience.Quality Assurance Plan Development: Develop theComprehensive Quality Assurance Commitment Plancentered aroundthe user to enhance overall user experience and satisfaction.Quality Cost Management: Implement quality cost management across the entire process, categorizing issues into qualityand non-quality categories, and conducting targeted improvements at key loss points.

Market and User Quality

Six Sigmaand QCC projects

reaching RMBmillion

110A total of

12.3

in-house Six Sigmaquality talents

a total of 354

Black Belts81 Green Belts119Yellow Belts154

Six Sigma is a technology aimed at improving enterprise quality process management. Six Sigma Black Belts are the backbone of implementing Six Sigma comprehensively within theCompany. They are responsible for executing and promoting Six Sigma initiatives and also bear the task of training Green Belts. Six Sigma Green Belts are directly involved in frontlineproduction and management. A high-quality team of Green Belts plays a crucial role in the top-down implementation and continuous advancement of Six Sigma principles.More details on "Supplier Quality" can be found in Chapter 7.

TypeAwarded by

QC Team

First PrizeThird PrizeExcellence AwardSecond PrizeOne Excellent Project andOne Breakthrough Project

Six Sigma

Award

Hangzhou Association for Quality

Zhejiang Association for QualityChina Association for QualityAsian Quality Function Deployment

and Innovation CommitteeNational Technical Committee onStatistical Methods Application Standardization

Environmental, Social, and Governance Report 2024QUALITY INNOVATION

Laboratory Testing Quality Management

The Company’s laboratory mainly carries out safety performance, operational performance andreliability performance tests of kitchen appliances, gas stove and other products, as well as the testingof corresponding parts and materials. In accordance with ISO/IEC 17025:2017General Requirementsfor the Competence of Testing and Calibration Laboratories, CNAS-CL01:2018Accreditation Criteriafor the Competence of Testing and Calibration Laboratories, CNAS-CL01-A003:2018Guidance onthe Application of Testing and Calibration Laboratories Competence Accreditation Criteria in the Fieldof Electrical Testingand the requirements of relevant accreditation regulations and relevant laws andregulations by the China National Committee for Conformity Assessment (CNAS), we havedevelopedthe Quality Management Handbookand procedure documents to ensure the quality of laboratorytesting and services and provide accurate and reliable test data and results.During the reporting period, the Company continuously enhanced its overall research capabilities byestablishing a comprehensive research project management system and developing a personnelcapability training plan. By promoting the development of “structured thinking” and “logicalthinking” skills, the Company improved the professional skills of research personnel and theapplication of tools and methodologies.Additionally, to further support research activities, the Company expanded its laboratory testingfacilities by 2,000 square meters, enhancing the lifespan testing and performance testing capabilitiesfor products such as range hoods and gas water heaters. This expansion improves testing capabilitiesfor air performance, operating noise, and semi-anechoic chamber noise levels in range hoodproducts, ensuring that products meet industry-leading standards in key performance indicators.As of the end of the reporting period, the Company’s laboratory has been assessed as a nationalCNAS accredited laboratory, a laboratory registered with the China Energy Efficiency LabelingManagement Center, and a leading laboratory in the electronic and electrical industry recognized bythe China Inspection and Testing Society It became the first “Seven-Star” leading laboratory in thefield of range hood to receive recognition and was appointed as a physical standard collaborationlaboratory by the China Inspection and Testing Society.

Quality Culture

Robam vigorously promotes the development of a quality culture, establishing a Quality Culture

”metsyS erutluC ytilauQ 342“ citsiretcarahc s’ynapmoC eht gnitaerc dna eettimmoC noitomorP ruoF ;stnialpmoc orez ,stcefed orez :tiusrup ”orez“ elbuoD :pihsruenerpertne fo tirips ruo no desab“common” means: consensus, co-creation, co-responsibility, and sharing; Three-stepimplementation: know, believe, act.

In accordance with the requirements of the national standard GB/T 32230-2015Guidelines forEnterprise Quality Culture Construction, the Company has deployed quality culture advocacy work

.”tca ,eveileb ,wonk“ :noitanimessid erutluc ytilauq fo ygolirt a dehsilbatse dna

The Company has established a comprehensive Quality Index composed of key indicators such asmarket quality and new product quality. It tracks the performance of each indicator and continuouslyoptimizes outcomes through ongoing evaluation. As of the end of the reporting period, the Companyhas obtained ISO 9001 Quality Management System Certification and the “Zhejiang Made”Certification (covering both product testing and management systems).In terms of annual target setting, the Company focuses on market quality, new product quality, supplierquality, manufacturing process quality, and service and installation quality. It also places strongemphasis on quality improvement and talent development. All indicators are required to showimprovement over the previous year, and all targets for the current reporting year were successfullymet.

KnowBelieveActFormal disseminationInformal disseminationMaterialization of symbols

Lead by exampleInstitutional coordinationLearning activities

Heroic role modelCode of conductExperience promotion

Pursue a consensus, co-creation, co-responsibility,and sharing of the "zero defects, zero complaints" quality culture.Quality VisionBecome theepitome of “World-class

quality, Made in China”

Quality SpiritQuality ActionPursue Craftsman’sSpirit and Excellence

Thoroughness, Rigor,Professionalism, Efficiency

KnowBelieveAct

Quality points

Benchmark selection

Skills competitionCultural activities

Improvement projects

Crowdfunding incentives

Environmental, Social, and Governance Report 2024QUALITY INNOVATION

At the same time, the Company has compiled theRobam Appliances Quality Culture Manualandcarried out full learning and practicing. By carrying out rich quality activities, the Company hasformed a good quality atmosphere, created value for the related parties, and improved theeconomic and social benefits of the enterprise.

4.3 User Service

Robam Appliances adheres to the service concept of “delivering instant, warm, professional,meticulous and transparent services”, and is committed to building a comprehensive user servicemanagement system. This system is centrally managed by the Service Division, which oversees alluser service-related matters. The division is further subdivided into the Service ExperienceDepartment and the Service Value-Added Department, each responsible for optimizing user serviceexperiences and enhancing value-added services, respectively.

In 2024, the Company conducted an evaluation based on the maturity model of Robam Appliances’quality culture development. The overall maturity of quality culture construction reached 74.55 pointsfor the year, an increase of 1 point from 2023, demonstrating the Company’s efforts in improving themanagement system of quality culture development, the firm determination and significantachievements in the practice of quality culture.

The Implementation of Quality Activities of Robam Appliances in 2024 (Partial)

evorpmi ot stcejorp amgiS xiS dna CCQ ,slasoporp EI detcudnoc ,metsys noitavonni ytilauq ”deretnec-resu“ a tliuBthe ability of whole-process quality prevention and control.Relying on the education platform of the Quality Academy, promoted the maturity of quality tools application in eachdepartment of the Company, cultivated quality professionals, and built an industry-leading and influential qualitymanagement team.

Quality Innovation and Improvement Activities

Initiated, implemented, closed and reviewed Six Sigma Black and Green Belt projects, released results via OA andcrowdfunding rewards for these projects.In 2024, the Company launched the eighth batch of Six Sigma Black Belt and Green Belt classes, cultivating andoutputting 11 Black Belt talents, 20 Green Belt talents, and 45 Yellow Belt talents.

Six Sigma Activities

Robam Appliances User Service Division of Responsibilities

Responsible for setting and optimizing user service experience-related goals, policies, and standards. By building

eht ,)tnemevorpmi ecneirepxe dna ,pool ecivres ,yreviled ecivres gnidulcni( ”elgnairT ecneirepxE ecivreS resU“ ehtdepartment aims to enhance the Net Promoter Score (NPS) for service experiences.Service Experience Department

Focused on increasing the lifetime value of users, the department strengthens user engagement through variouscommunication channels. It implements in-depth membership operations, sets and achieves annual operational goalsand brand promotion plans for kitchen ecosystem products, and provides exceptional services to earn positiveword-of-mouth.

Service Value-Added Department

lluf“ dna ,seitivitca larutluc ”htnoM ytilauQ rebmetpeS“ ,seitivitca erutluc ytilauq ”513“ dedulcni seitivitca ”tcefeD oreZ“staff participation” quality awareness activities, which were promoted through posters, displays, and quality cultureplatforms.

dezinorhcnys sreilppus elihw ,seitivitca demeht-erutluc ytilauq ”513“ fo seires a dezinagro stnemtraped ,4202 nIactivities to enhance overall staff qualityawareness and capabilities. These activities had a total participation of 4,238people.

“Zero Defect” Quarterly Activities

A total of 24 courses were offered throughout the year, with the development and optimization of 6 courses. Coursecategories included quality management systems and standardization, application of quality tools, product qualityknowledge, thinking and innovation, and supplier quality improvement.A total of 502 people received education from the Quality Academy throughout the year, accumulating a total of 213.5hours of quality education.

Quality Academy Training

Throughout the year, the Company collected 38 cases of quality culture best practices from various departments. Five

.seedrawa launna 02 fo latot a ni gnitluser ,retrauq hcae ”sledoM eloR erutluC ytilauQ“ sa detceles erew seeyolpme

Selection Activities

Environmental, Social, and Governance Report 2024QUALITY INNOVATION

The Company implements the user service strategy of “Service as Promised, One Time is Enough”and “Value-Added Services, Creating Value.” Through precise and efficient services, the Companyaims to enhance NPS (Net Promoter Score) and ensure that each service experience meets userexpectations.

Robam Appliances User Service Strategy

Robam Appliances User Service Measures

Through the integration of services across all brands, RobamAppliances is committed to fulfilling the service promise of“Service as Promised, One Time is Enough,” creating a differ-entiated service experience for high-end users of digital

kitchen appliances.

The Company advances lifecycle management andconcierge-style services for existing users across all touch-points, focusing on the development and promotion of kitchenecosystem products to establish long-term connections with

users and continuously enhance their lifetime value.

Service as Promised,

One Time is Enough

Value-Added Services,

Creating Value

During the reporting period, the Company focused on its user service strategy, striving to enhanceservice quality and user experience, and achieved a series of significant results.

Multi-Channel Customer Engagement

The Company engages users through retail, e-commerce, and overseas channels to providecomprehensive coverage and service for user groups in different regions, enhancing marketcompetitiveness and meeting diverse needs. Additionally, the Company has developed an All-In-Onemini-program, integrating multiple service functions to offer a one-stop solution for everything fromproduct browsing and purchasing to after-sales service.

Service as Promised, One Time is Enough

ecivres wen 662 gnidda ,ygetarts ”ytnuoC rep tnioP ecivreS enO“ a detnemelpmI :stnioP ecivreS fo noisnapxEpoints nationwide, increasing the coverage rate to 75.7%, a 13% improvement compared to 2023.Enhanced Efficiency: Established a 48-hour quick service system to ensure timely service delivery.Improved Experience: Achieved 0 complaints and 0 negative reviews in the marketing center’s main serviceregion, far below the national average.Strengthened Skills: Developed a digital kitchen appliance simulator and established a new training model,covering 1,918 individuals and reducing regional empowerment costs.

Value-Added Services, Creating Value

Engagement with Existing Users: Proactively reached out to 2 million existing users, with a 67% year-on-yearincrease in safety inspection orders, and 100% coverage of service technicians and kitchen consultants.

000,009 revo derahs saw niyuoD no cipot ”eraC resU secnailppA maboR“ ehT :tnemeganaM noitatupeRtimes, achieving 168 public domain user reviews on Douyin. The number of users on the enterprise WeChatplatform doubled, with response rates increasing from 55% to 77%, enabling more refined user operations.Finished Product Conversion: The old-for-new and defective-for-new programs generated over 100 millionRMB in finished product conversion.

Using offline stores as a platform, the Company has built a 1+N+X new media matrix to enhance thefull-domain user engagement system, providing strong traffic empowerment for stores.Developed an integrated digital sales and service tool for terminals, supporting full-scenariomarketing that focuses on the long-term value within the user lifecycle, enhancing the usertransaction experience.

RetailChannel

E-Commerce

Channel

OverseasChannel

Capitalizing on the trend of interest-based e-commerce, the Company is advancing thetransformation and implementation of a product-sales integration model, improving userexperience and enhancing user interaction.

Expanded into more than 30 countries and regions worldwide, deepening global presence andopening a new chapter in overseas expansion.

Omni-Channel Marketing Digital Platform:

Refining Operations by Focusing on Users

The Company has developed an omni-channel marketing digital platform, successfully achieving full-link

visualization of key stages such as user acquisition, interest activation, conversion, and retention, significantly

improving market response speed and efficiency. The Customer Data Platform (CDP), which integrates consumer

asset data and consumer operations data, has completed the setup and data validation of hundreds of preset tags,

allowing the Company to provide more precise solutions tailored to user needs.Providing Comprehensive and Professional Services

The Company provides comprehensive technical services before, during and after sales, achievingpositive interaction with users and creating differentiated user experiences.

For more details on user services, please visit the Company’s official website: www.robam.com.

One-click appointment forcomprehensive doorstepservices such as cleaning,maintenance, and repairs.

Before Sales

Service progress tracking,user data protection, usercomplaint management, user

communication, etc.

During Sales

Provide exclusive repair andreplacement services for prod-ucts, with clear terms ensuringworry-free after-sales service.

After Sales

Environmental, Social, and Governance Report 2024QUALITY INNOVATION

Customer Complaint Management

In terms of user complaint management, the Company has established systems such as the RobamAppliances Agent Complaint Handling Standards and Complaint and Public Opinion Management,to standardize the service complaint and crisis management processes. To further enhance the userservice experience and fully implement the “Service as Promised, One Time is Enough” serviceconcept, the Company has comprehensively upgraded its complaint handling processes. The originalthree-level complaint classification (general complaints, serious complaints, and service crises) hasbeen expanded to five levels (general complaints, medium complaints, major complaints, severecomplaints, and crisis complaints), with corresponding improvements in handling processes andmechanisms. A “4x30-minute” response system has been established to provide policy guidanceand support for the five levels of complaints, along with six specific policies. Additionally, a 72-hourdocument follow-up and closure mechanism has been implemented at the headquarters to ensuretimely handling of each complaint.The Company places great importance on user feedback, conducting 100% follow-up on all serviceorders, and researching four key indicators: whether the service was performed on time, whether theissue was resolved on the first visit, the service charge, and the overall service evaluation. Byoptimizing survey dimensions and refining evaluation metrics, the Company ensures that userfeedback reflects their true intentions. In 2024, the Company’s service satisfaction rate reached

97.8%. At the same time, the Company established user service management indicators and targets,

such as service completion rate, and successfully met all targets during the reporting period.

The Company strictly complies with national laws and regulations such as the Advertising Law of thePeople’s Republic of China, the Cybersecurity Law of the People’s Republic of China, the TrademarkLaw of the People’s Republic of China, and relevant industry regulations. It has established aGuidelines for External Publicity to conduct compliance reviews of all new product detail pages andadvertisements for new product launches. The review involves departments such as the submissiondepartment, patent-related technical support department, product line department, laboratory, legaldepartment, and other relevant departments to ensure no infringement or violation of advertising lawrequirements in the content or description.Meanwhile, the Company actively carries out training activities for users, and conveys relevantinformation, including product performance, usage efficiency, potential risks, instructions for safe use,operation and maintenance methods, etc., to users in a true and effective manner with regard todifferent product characteristics.During the reporting period, the Company was not penalized by the administrative department forviolating the laws and regulations related to product and service market promotion, informationdisclosure, and labeling requirements.

The Company centers its operations around its headquarters and establishes a hierarchicalmanagement user service model extending to agent outlets and service points. It assigns dedicatedtechnical support engineers based on product categories and appoints technical supervisors atnational agent outlets to provide comprehensive technical services at all stages of national after-sales.Through the establishment of a nationwide support system, it empowers service techniciansnationwide, enhancing their service technical capabilities.

In addition, the Company has improved the agent management system with detailed regulations onagent introduction, operation management, training, assessment, and withdrawal to meet user needsin a standardized way, enhance user service experience and improve the user reputation of RobamAppliances. The Company also conducts training for relevant employees on a regular basis tocontinuously improve their professional and service capabilities.

Responsible Marketing

Robam adheres to responsible marketing by providing accurate and comprehensive information tousers through product labels, product manuals, the Company’s official website, offline marketingnetworks, and service outlets. This ensures that users can make informed decisions about relevantproducts and services.

Robam Appliances Gold Medal Kitchen Renovation Training ProgramIn 2024, the Company conducted 16 advanced certification training sessions for the Gold MedalKitchen Renovation program, introducing multiple new kitchen renovation skills. These includedtechniques such as ultra-thin seamless modifications for all scenarios, single/double-layer glassvent hole drilling, countertop repair and extension, ceiling inspection openings, and wall drilling.As of the end of the reporting period, the total number of kitchen renovation elites reached 2,108,with 347 new kitchen renovation elites, 258 new Gold Medal Kitchen Renovation Engineers, and 20new Kitchen Renovation Artisan Engineers added during the reporting period. These efforts notonly enhanced the professional skills of technicians but also laid the foundation for providinghigher-quality service experiences to customers.

ResponsibleMarketing Channels

Company

website

Productlabel

OfflinenetworkProductmanual

Environmental, Social, and Governance Report 2024QUALITY INNOVATION

In 2024, the Company further enhanced service professionalism by implementing measures such asproviding installation efficiency tools, quantifying accessory data, managing safety stock, and optimizingthe accessory system, thereby improving work efficiency and standardization.

Harmonious Development

5.1 Employee Rights and Benefits

5.2 Employee Development and Promotion

5.3 Occupational Health and Safety

P57P63P70

5.1 Employee Rights and Benefits

Robam strictly abides by theLabor Law of the People’s Republic of China, theLabor Contract Law ofthe People’s Republic of Chinaand other laws and regulations, formulates theHuman ResourceManagement Guideline, theEmployee Attendance Management Standards, theManagementStandards for Labor Protection of Female Employees and Minorsand other policies to ensure thebasic rights of employees and guarantee compliant employment practices.The Company adheres to the principle of equal employment and opposes all forms of discriminationbased on gender, age, region, education level, religious beliefs, nationality, race, sexual orientation,disability, etc. It strives to create a diverse and inclusive work environment. Meanwhile, the Companyhas established a fair, impartial, and transparent recruitment and employment mechanism and strictlyprohibits child labor, forced labor, overtime work beyond regulations, harassment, and abuse. TheCompany emphasizes safeguarding the rights and interests of female and disabled employees,effectively protecting the legitimate rights and interests of all employees.During the reporting period, the Company has not experienced any labor disputes or incidents ofdiscrimination, harassment, child labor, or forced labor. Throughout the entire recruitment andemployment practices， strict compliance with regulatory requirements has been maintained, andno administrative penalties related to labor practices were incurred.

Employee Rights Protection

Overview of Employee Rights Protection at Robam Appliances

Type

Recruitmentand Elimination

Recruitment: We recruit employees according to ourRecruitmentManagement Standardsand the applicable laws and regulations, andfollowing the fairness, impartiality and no discrimination principles.Elimination: We abide by ourElimination Management Standardsineliminating employees, to protect their legal rights and interests.Remuneration: We adjust remuneration twice a year and make remu-neration raisingplans for employees according to ourRemunerationManagement Standards.Incentives: We give physical and spiritual incentives to employeesdelivering extra performance, contribution or value according to our

Incentives Management Standards.Work hours: Employees take mixed weekends (meaning one day off fora week and two days off for another). Employees are required to work 8hours a day/shift.Leave: Employees are entitled to statutory leave and personal leave,sick leave, work-related injury leave, annual leave, marriage leave,prenatal check-up leave, maternity leave, paternity leave, breastfeed-ing leave, bereavement leave and other paid leaves.

Remuneration and Incentives

Work Hours and Leave

Policies on Rights

During the reporting period, the Company received several prestigious accolades, including“Nowcoder 2024 AI Recruitment Leading Employer,” “Nowcoder Popular EmergingCampus Recruitment Employer,” and “Haitou.com 2024 Most Influential Employer.”

Honors and Awards

Environmental, Social, and Governance Report 2024HARMONIOUS DEVELOPMENT

Robam Appliances Employee Welfare System

Welfare benefits for holidays such as New Year’s Day, Spring Festival, Lantern Festival, InternationalWomen’s Day, Labor Day, Mid-Autumn Festival, National Day, and listing commemorative bonuses.Canteen meals and subsidies, birthday wishes, continuous improvement points, employee discountson purchases, high-temperature subsidies, energy packs, team-building activities, employeeevents, employee clubs, shuttlebuses.Accident insurance, business travel insurance, safety liability insurance, critical illness insurance,outpatient and inpatient medical insurance, high-end medical care, inpatient medical mutual aid,traditional Chinese medicine therapy, health check-ups, dental care, fitness facilities, healthseminars.Spirit of Vise Award, Innovation Award, Excellent Team Award, Golden Bull Award, Quarterly ViseModel Staff, Quarterly Three-Star Culture Employee, Outstanding Communist Party Member,Excellent Party Worker, Active Party Member, Outstanding Contribution Award for Craftsman Spirit,Top Ten Youth Models, Top Ten Youth/Young Talent, red-banner pacesetter and red-bannerpacesetter models of International Women’s Day.E-learning, professional sub-colleges, special training programs, outbound training, corporatelibrary.In addition to statutory holidays, provide employees with: extended Spring Festival holidays, weddingtravel leave, prenatal examination leave, bereavement travel leave, childcare leave, companionshipleave.

High-level talents in Hangzhou, high-level talents in Linping District, four types of talents, freshgraduates, skilled talents, high-level engineers.

Well-equipped single apartments, housing/housing subsidies, Linping District public rental housingsubsidies, settling-in allowances for fresh graduates/rental subsidies.

Happy Life Bar

Health Boost

Station

Role ModelPromotion Room

Brain Recharge

Room

Warm Holiday

Talent ServiceStationHousing ReliefStation

Festival Energy

Station

The Company insists on the working concept of “happy work, healthy life”, and aims to “improvethe happiness index of employees, accumulate happy energy, and improve the quality of life andwork”. It has prepared documents such as theEmployee Welfare ManualandWelfare ManagementSystem to cover all employees and enhance their sense of belonging and happiness.

To enrich employees’ leisure activities, the Company regularly organizesvarious holiday events andentertainment activities, provides rich bonuses and prizes, and enhances employee happiness.Additionally, the Company has established eight major employee clubs, regularly holds themed clubactivities and recruitment events. Employees can join clubs based on personal preferences and enjoyvarious training and activities provided by the clubs.Employee Benefits and Care

Robam Appliances Employee Activities and Club Activities Classification

Employee ActivitesClub Activities

Work Start Day EventsCompany Anniversary EventsNew Year EventsDragon Boat Festival Events

Cooking Culture FestivalMid-Autum Festival EventsStaff Sports CompetitionKaraoke Contest“The Voice of Robam”ConcertYouth Networking Event

Football ClubBasketball ClubBadminton ClubYoga ClubFrisbee ClubPhotography ClubCycling ClubBoard Games Club

The Robam Cooking Festival is a unique cultural event of Robam Appliances. In 2024, the Company centered itsactivities around the theme “Enjoy Creating” and the slogan “Cooking is Fun.” Using simple language andapproachable methods, it redefined the Robam Cooking Festival series. The event featured three key segments:

the 15th Culinary Competition, Intermediate Cooking Certification, and the Cooking Carnival. These initiatives aimedto create a vibrant picture of nationwide enthusiasm for cooking, showcasing the Robam team’s passion for linkingall the beautiful aspects of kitchen life through cooking.As an integral part of the Cooking Festival, the 15thCulinary Competition included five categories: ChinesePastry, Cold Cooking, Pan-Frying, Baking, andSteaming/Simmering. A total of 90 teams participated,presenting 180 exquisite dishes. The 16 categorychampions competed in the grand finale, where theyshowcased a category dish and a creative challengedish to vie for titles such as Culinary King of the Year,Charming Culinary King, Master Craftsman CulinaryKing, and Creative Culinary King. The Culinary King IPwas not only featured at the Carnival but also extendedthroughout the year’s cooking-themed events, such asbusiness visits, company anniversaries, and openingday celebrations, making it a symbol of cookingenthusiasm among Robam employees and positioningthem as Key Opinion Consumers (KOCs) in the culinaryworld.

Robam Cooking Festival Series Events

Environmental, Social, and Governance Report 2024HARMONIOUS DEVELOPMENT

Regarding the assistance for employees facing difficulties, the Company formulated the Robam GroupLove and Assistance Fund Implementation Regulations. This policy aims to provide assistance toemployees or their immediate family members who face severe living difficulties due to suddenincidents, accidents, major illnesses, or other special reasons, and whose basic livelihood cannot becovered temporarily by social assistance systems or even after receiving assistance, they still facesevere difficulties. Assistance is provided following the relevant procedures. During the reportingperiod, the Company organized support for 18 employees facing financial difficulties, distributing atotal of RMB69,000in assistance. This initiative effectively addressed employees’ living challengesand demonstrated the Company’s care and warmth.

The Company is committed to creating an openwork environment, establishing a labor union, anenterprise labor dispute mediation committee, and regularly convening workers’ congresses. Duringthe reporting period, the labor union organized quarterly employee representative meetings andproduction sector employee discussions to gain in-depth insights into the coordination issuesemployees encountered during business operations, collected employee feedback, and created abetter development environment to enhance employee recognition and a sense of belonging.The Company established grid-based union teams by department, with each team led by a key staffmember from the department, ensuring full coverage of the union organization and enhancing theeffectiveness of union work. Additionally, for matters impacting employee safety and the Company’sdevelopment, an online reporting system was implemented, allowing issues to be submitted to theunion within 5 minutes, ensuring timely identification and resolution of problems. During the reportingperiod, the union collected 209 suggestions through visits, quarterly reports on DingTalk from partymembers, and employee representative meetings, resolving 199 of them and addressing more than10 complex issues. The union also assisted 44 employees in resolving issues related to their children’seducation.Representatives from employees and the enterprise negotiated collective agreements on issues suchas employee wages, signing theJob Level Wages Special Collective Contract. In addition, accordingto theRegulations of Zhejiang Province on Collective Contracts,Special Provisions on Labor Protectionfor Female Employeesand other relevant regulations, the representatives of the Company and therepresentatives of the employees signed theSpecial Collective Contract on Labor Safety and Health,theSpecial Collective Contract on Protection of Rights and Interests of Female Employeesand theSpecial Collective Contract on Company Caring about Employees and Employees Loving Company

on the basis of equality and voluntariness.The Company has established diversified employee communication channels, through the regularvise conferences, the establishment of the post-90s cultural think tank and other forms, to build aperfect employee communication platform, listen to the voices of employees, and establish acomfortable and positive employee relations.

Employee Communication Mechanism

In 2024, Robam Appliances launched the “Robam Circle” initiative, restructuring traditional employee clubmodels to create a more engaging hobby platform. With the theme “Because of You, We Create the Future,”the program encourages employees to establish diverse circles covering areas such as running, cooking, football,beauty, and more. Through a “self-driven circles with tiered management” system, employees can form acircle with just 10 members and receive resource support based on the number of activities and their level ofengagement. By 2024, 25 unique circles have been established, hosting thousands of events, all aimed atenhancing employee happiness and fostering organizational cohesion.

“Robam Circle” Community Activities

During thereporting period

supported employeesfacing financial difficulties

distributeda total of RMB69,000

Robam Appliances Employee Communication ChannelsThe Vise Conference is a platform that connects employees and senior management, providingemployees with the opportunity to engage directly with top executives. Led by the CEO, theexecutive team communicates key organizational strategies, decisions, and their underlyingsignificance through synchronized dialogues. This open communication format allows employeesnot only to better understand the Company’s direction but also to share their insights andsuggestions, fostering resonance and consensus. This collaborative exchange helps drive bothpersonal and organizational growth.

Vise Conference

The Post-90s Cultural Think Tank better utilizes the potential of outstanding young people.Through symposiums and other forms, the Company listens to the voices of young people, carriesout collective brainstorming in a relaxing and pleasant atmosphere, and collides with differentideological sparks, as well as provides diversified and youthful creativity for the development ofcultural activities.

The Post-90sCultural Think Tank

Environmental, Social, and Governance Report 2024HARMONIOUS DEVELOPMENT

In 2024, the Company conducted its annual employee dedication and satisfaction survey, receivinga total of 4,796 questionnaire responses and 6,678 valid feedback comments. The dedication surveycovered dimensions such as retention, effort, challenge, and willingness to recommend, while thesatisfaction survey included aspects such as time, intensity, management, environment, processes,systems, policies, compensation benefits, and culture. The survey results indicated an employeesatisfaction rate of

88.56%

and a dedication rate of

87.52%

, both showing improvements comparedto 2023. Based on employee feedback, the Company conducted analyses from organizational andtalent development perspectives, planning improvements to continuously create a satisfactory workenvironment for employees.

received a total of responsesfor dedication and satisfaction questionnaires

4,796

received valid feedback comments6,678

employee satisfaction rate%88.56

dedication rate%87.52

5.2 Employee Development and Promotion

Robam has established a comprehensive talent development organizational structure which is directlyled by the President. The Human Resources Headquarters is set up under it to coordinate the overallhuman resources strategy and execution. The Organization and Talent Development Departmentunder the Human Resources Headquarters is responsible for talent echelon construction, promotionmechanism design, and performance evaluation system optimization. At the same time, RobamUniversity is established to build a learning-oriented organization and ensure the healthy andcontinuous growth of the internal talent echelon with the improvement of organizational capabilities.Talent is the source of vitality for the development of the enterprise, the Company focuses on thepersonal development of the staff to help employees grow. The Company fully implements anendogenous talent development strategy, while seeking industry experts externally to lead teams inrapid development. At the same time, it recruits a large number of high-potential fresh graduates toincrease talent reserves, comprehensively building a strong force for the Company’s talentdevelopment.

The Company has established and implemented management systems such as theTrainingManagement Guidelines, creating a specialized training model including the Technology InnovationAcademy, Quality Academy, Marketing Elite Academy and others. Additionally, the Company haslaunched the E-learning platform and established a corporate library with over 20,000 volumes ofbooks, promoting continuous learning and growth among employees and striving to create alearning-oriented organization.

Employees Training and Development

Robam Endogenous Talent Development Strategy

Robam Professional Development Programs

The Technology Innovation Academy focuses on strengthening core competencies of technical teams to drive innovation andbreakthroughs. Training programs cover advanced topics such as Design of Experiments (DOE), AI capability evolution forprofessionals, and TRIZ principles and tools, aiming to enhance employees’ skills in experimental design, comprehension andapplication of AI large models, and systematic analysis andinnovation in technical systems. During the reporting period, theAcademy hosted 26 specialized training sessions with 823 participants in total.

Technology Innovation Academy

The Quality Academy cultivates top-tier quality management talent by building a professional quality assurance system. Trainingmodules include six sigma methodologies, quality control (QC) tool applications, and lean production practices, designed tostrengthen employees’ expertise in quality management, problem-solving, and continuous improvement and innovationcapacity. During the reporting period, the Academy conducted 49thematic training sessions with 1,566 participants in total.

Quality Academy

The Marketing Elite Academy is dedicated to building a high-performing marketing team through systematic training to enhancemarket competitiveness. Core training themes include systematic thinking, product manager strategic mapping, andfoundational frameworks for brand marketing strategies, focusing on improving employees’ strategic planning, productmanagement, and execution capabilities in brand marketing. Duringthe reporting period, the Academy delivered 19 thematictraining sessions with 779 participants (person-time).

Marketing Elite Academy

Insisting on investment in both school and social recruitment, recruiting talented people andaccurately recognizing them when they are selected, and being open and tolerant after they areintroduced

Attracting talentswith inclusiveness

Focusing on precipitation and replication of key competencies, and moving from free-range training toprecise training

Nurturing talent

with care

Creating a high-energy organization with high goals, high pressure and high incentivesUse of talentswith a pragmatic mind

Promoting goodwill with goodwill, raising the temperature of the organization, and stimulating the

vitality of the organizationRetaining talentswith heartfelt love

Strengthening cultural leadership, creating cultural atmosphere, adhering to cultural practice, and

building cultural confidence

Managing talentwith cultural approach

Environmental, Social, and Governance Report 2024HARMONIOUS DEVELOPMENT

The Company has established a comprehensive employee training system, implementing specializedtraining plans every year. Based on competency models, it sets targeted training themes and modesfor different training targets, including but not limited to programs like the “Blue Whale Plan”, “LemonPlan”, “Sunflower Plan”, “Ivy Plan”, and “Rainbow Plan”. Eligible employees can enjoy freelearning and training courses under these specialized training plans. Additionally, the Companyencourages and supports employees to obtain certification of academic qualifications. Dependingon job positions and training needs, the Company provides paid external training opportunities to helpemployees make continuous progress in their careers.

Robam Appliances Talent Development Plan

Training PlanTraining TargetIntroductionBlue Whale Plan

New recruits from

social channels

Help new employees quickly understand the Company systemcommon processes, and corporate culture.

Lemon Plan

New recruits fromschool channels

Select and cultivate outstanding talents from fresh graduates who areprofessionally oriented and entrepreneurial, helping them grow intokey employees who will develop alongside the Company.Sunflower Plan

Employees with2-3 years of tenure

Guide employees to develop along professional channels, cultivatedepartmental business backbones, and young expert talents withhigh professional qualities, rapidly enhancing employees’professional abilities.

Ivy PlanMiddle Management

Combine management skills with coaching techniques, with teamactivities centered around competition and cooperation. This allowsmiddle managers to gain inspiration and understand the art ofmanagement through team activities.

Rainbow Plan

Senior Management

Introduction

Combine leadership with business acumen, tailored to thedevelopment of future leaders with personalized training programs.Programs include Rainbow Forums, Vise Lectures, as well ascoaching techniques, project experience, and study tours.

Nurturing fresh graduates constitutes a pivotal cornerstone upon which the Company’s future developmentand prosperity are built. As a cornerstone of future talent development, Robam launched the “Create the FutureBecause of You” Lemon Training Program in 2024 (The term “Lemon” symbolizes the fresh, energetic potentialof new graduates, embodying their role as future pillars of innovation and growth within the organization). TheInitiative aims to accelerate the transition of new graduates into professional roles by blending theoretical learningand practical experience, ensuring they quickly integrate into the workplace. Theoretical training includescorporate culture & professional mindset and practical experience includes hands-on, immersive activitiesdesigned by external professionals and unique cooking experience and exchange aligned with Robam’s kitchenappliance expertise. More than 120 graduates from top universities nationwide participated in the 2024 cohort.Those trainees were strategically deployed across four core business divisions and regional sales centers ascorporate contributors.

Lemon Plan

The Ivy Plan is a specialized initiative targeting department-level and headquarters-level executives. In 2024, theIvy Class introduced a novel organizational operation model as its core initiative, designed to fortify the foundationfor Robam restructuring and evolution while enhancing overall organizational capabilities. All-year activitiesrevolved around four pivotal themes: “New Organizational Operation Model,” “The Philosophy of Cooking,”“User Engagement Systems,” and “Digital Kitchen Appliances.” Through an operational framework of“Understanding-Consensus-Action-Feedback,” the Class conducted 93 group discussions and presentations,yielding 365 comprehensive research projects, notably bolstering the Company’s execution capabilities andstrategic alignment.

Ivy Plan

E-learning is a free, company-wide online learning platform accessible to all Robam employees. Servingas the central hub for employee development, it houses a vast repository of case studies and knowledgeresources to facilitate knowledge discovery, acquisition, and retention. As of the end of the reporting period,it featured a total of 12,773 courseware and courses and saw the activation of 4,447 users at itsheadquarters, with 4,230 active users, achieving an impressive engagement rate of 95.12%. It alsolaunched 274 projects that reached 14,993 participants and administered 273 examinations involving 25,618participants. Cumulatively, the total learning duration on the platform amounted to 122,567 hours, averaging

27.56 hours of learning per user.

E-learning

courseware and courses

12,773

total learning time

hours122,567

learning timeper capita

hours27.56

users at its headquarters

4,447

active users

4,230

engagement rate

%

95.12

The endof thereportingperiod

It also launched 274 projects that reached 14,993 participantsadministered273 examinations involving 25,618 participants

Environmental, Social, and Governance Report 2024HARMONIOUS DEVELOPMENT

The Company is dedicated to establishing a professional internal trainer team to cultivate a robustinternal training capability. Through systematic internal trainer development programs and coursecertification mechanisms, the Company elevates course quality, refines its training systems, andprovides superior learning resources for employees, thereby driving knowledge transfer and talentcultivation within the Company. As of the end of the reporting period, the internal trainer pool hadexpanded to 382 certified professionals. In 2024, the Company organized three rounds of trainercertification, receiving 115 course submissions. Of these, 69 courses were approved, achieving a60% certification pass rate.

The Company is committed to talent pipeline construction, establishing management systems suchas theTalent Development Management Standard,Incentive Management Standard, andVise ModelEmployee Incentive Program. It has set up a complete employee promotion channel and implementeddiverse incentive measures to help employees achieve development goals, promote talent retention,and talent pipeline construction.The Company, guided by employee capabilities and value creation, designs a dual-track careerpromotion channel for management (management track) and professional (professional track)development, forming six position categories: management, product development, supply chain,marketing, professional service, and technical operations. Employees whose management orprofessional abilities match can grow across sequences, encouraging employees to transition intocompound skilled talents.

To implement an internal talent development strategy and sustain the growth momentum of the“Lemon” group, the Company launched the “Accelerating Lemon Growth Initiative” . This Initiativeoffers two annual promotion opportunities to Lemon employees from the past three cohorts,encouraging continuous professional breakthroughs and rapid development to infuse sustained vitalityinto the Company.Additionally, to optimize talent allocation and boost organizational vitality, Robam fully implementedthe “Flow Program” in 2024. This Program establishes an internal talent mobility mechanism,enabling employees with one year of tenure in their current role to actively apply for competitivepromotions or transfers. During the reporting period, 37 internal transfers were completed. Transferredemployees demonstrated significantly improved job fit and performance metrics, highlighting theProgram’s success in fostering rational talent mobility and enhancing organizational efficiency.

Employee Promotion and Incentives

Robam Appliances Employee Dual-Track Promotion Channel

Super Open Lecture Training Program

In 2024, Robam launched the “Super Open Lecture” training programto cultivate high-potential employees, core backbone staff, and externalexperts through systematic knowledge sharing and case studydevelopment. The Program focused on frontier topics such as: AI LargeModel Applications, User Experience Innovation, Strategic ToolImplementation, Project Management Upgrades, Product Iteration &Development, Content Marketing Strategies and IoT TechnologyIntegration. In 2024, the Program hosted 12 thematic training sessions,with 800 participants (person-time).

the Program hosted12 thematic training sessions

person-time

The endof thereportingperiod

the internal trainerpool had expanded to

professionals

coursesubmissions

approvedcourses

certificationpass rate

%60

organized three roundsof trainer certification

EmployeePromotion Method

ManagementTrack

ProfessionalTrack

Job Competition andOfficial Selection

Job Title Level Assessment

Environmental, Social, and Governance Report 2024HARMONIOUS DEVELOPMENT

The Company formalized thePosition Performance Management Systemto standardize the methods,criteria, and procedures involving in employee performance evaluations. Tailored to employee rolesand responsibilities, performance evaluations are conducted on a monthly, quarterly, and annualbasis, turning into a well-rounded assessment of employees’ work capabilities.And the Company implemented a closed-loop feedback mechanism to ensure transparency andcontinuous enhancement of the promotion process, which is achieved through feedback on promotionoutcomes and retrospective reviews. Promotion results are officially communicated to employees,and the Organization and Talent Development Department distributes survey questionnaires viaDingTalk to collect feedback on the promotion process from employees.

To ensure the effective implementation of the Company’s talent strategy and continuousenhancement of organizational capabilities, we established specific metrics such as the voluntaryturnover rate of core talent and the Lemon talent development rate within 3 years to measure anddrive the development and optimization of the talent pipeline. During the reporting period, the Companyexceeded its annual targets, demonstrating the successful execution and significant achievementsof its talent development strategy.

5.3 Occupational Health and Safety

Robam takes the responsibility of production safety as the core and risk evaluation and control as themeans to vigorously build the safety production culture. The Company complies with laws andregulations such as theWork Safety Law of the People’s Republic of Chinaand theRegulation onEmergency Responses to Work Safety Accidents, and formulates management systems such as the

Safety Management Responsibilities of Various Levels of Organizations and Personnel,Criteria forJudging Major Hidden Safety Hazards,Safety Management Standards for Hazardous Operations,Safety Management Standards for Gas Cylinder Operations,On-site Emergency Drug ManagementStandards,Electrical Safety Management Standards, andGas Distribution Room Safety ManagementStandards. It has established an Emergency Management Committee and emergency managementworking groups to comprehensively implement the system of production safety responsibility, therebyreducing the occurrence of safety accidents and ensuring the safety of the Company and itsemployees’ lives and property.Upon identification, the risks related to production safety that the Company faces include safety risksduring project testing, workplace safety risks during production and operation phases, and risksassociated with chemical management. The Company implements various measures such ascontinuous and thorough safety inspections and hazard rectifications, emergency management,safety training, among others, to effectively reduce production safety risks. This helps enhance safetyawareness among all employees and comprehensively builds a safety defense line.

Work Safety

Robam Appliances Production Safety Management Measures and Performance in 2024

Conduct EHS special inspections every Thursday and provide QR codes in production sites for employees to reportpotential safety hazards. In this way, all possible safety risks can be comprehensively collected and monitored.During the reporting period, the Company identified3,739 potential hazards and promptly rectified them, with arectification rate of

99.9%.

Safety Inspection and Hazard Rectification

Formulate management systems such as theEmergency Management Assessment and Management Standardsand

Work Safety Accident Emergency Plan. During the reporting period, the Company updated the content of the

Emergency Management Assessment and Management Standards, focusing on revising the categories of potentialhazards to further enhance the scientificity and operability of the safety management system.Carry outemergency drill activities, including a total of 27 special drills such as personnel evacuation in case ofsudden accidents, comprehensive fire rescue, confined space, special equipment, hazardous operations, gasleakage, and environmental protection disposal.Actively carry out activities such as the Work Safety Month, Traffic Safety Month, Fire Safety Month, and EmployeeEmergency Management Skills Competition. Continuously improve the emergency plan by simulating accidentscenes.

Emergency Management

Organize daily pre-job training and regularly conduct monthly special safety training covering all operatingdepartments, laboratories, and administrative departments. The training topics include pre-holiday safety training,safety training for resuming work, environmental protection special training, fire safety special training, electricalsafety special training, dust explosion-proof safety special training, and chemical safety special training.Carry out three-level safety education and training for new employees, with a training coverage rate of100%.

Organize safety certification training for special operation personnel and safety management personnel, and conductreal-time monitoring to ensure that all employees in special positions hold relevant certificates.During the reporting period, the Company completed a total of133 training sessions, with 21,000 employees

participating in safety education-related training.

Safety Training

The Company organizes quarterly and annual award ceremonies to honor outstanding employees and teams,celebrating their achievements and spreading the “tiger pliers” spirit of determination and craftsmanship to inspirefellow colleagues on a similar journey.

The quarterly recognition features two key awards aligned with the spirits of hard work, that is“Responsibility, Innovation, and Pragmatism”, to encourage employees to inherit and uphold the“tiger pliers” entrepreneurial spirit, deepen their connection to the Company’s cultural identity

and shape their behavioral direction. In 2024,40 Tiger Pliers Benchmark Award recipients

and over 400 Cultural Three-Star Employees were selected. These awards strengthened

team cohesion, execution capabilities, and a culture of positive competition, fostering a

motivating work environment.

Quarterly and Annual OutstandingEmployees and Teams Recognition Program

QuarterlyRecognition

The annual recognition features five key awards: Spirit of Tiger Pliers Award, Innovation Award,Golden Ox Award for Outstanding Employees, Star Performer Award and Outstanding TeamAward. Those selection criteria include basic qualifications and cultural alignment. The formerconcerns the tenure within the Company and the latter concerns code of conduct on core valuesof Responsibility, Innovation, and Pragmatism.In 2024,1 Spirit of Tiger Pliers Award, 4Innovation Awards, 68 Golden Ox Awards, 114 Star Performer Awards, and 8Outstanding Team Awards were granted. These selections established clear culturalbenchmarks for all employees.

AnnualRecognition

Environmental, Social, and Governance Report 2024HARMONIOUS DEVELOPMENT

In terms of chemical management, the Company strictly abides by regulations such as theRegulationson the Safety Management of Hazardous Chemicals, theProvisions on the Safe Use of Chemicals inthe Workplace, and theCatalog of Hazardous Chemicals, and formulates management systems suchas theChemical Management Systemto improve the management regulations for chemicals in supply,handling, procurement, use, storage, and waste disposal, preventing unexpected purchases,acquisitions, and uses, and reducing the risks in the Company’s chemical usage processes.

In 2024, to further enhance the level of work safety management, the Company established acentralized chemical warehouse in the Maoshan Intelligent Manufacturing Zone B and rentedspecialized chemical transport vehicles to deliver chemicals to each factory area on a daily basis.Through centralized management, the storage and transportation processes of chemicals wereoptimized, significantly reducing the safety risks associated with decentralized management andensuring the efficient fulfillment of work safety requirements in each factory area.During the reporting period, the Company did not experience any safety accidents such as fires,explosions, or chemical poisonings, and the number of deaths due to work-related injuries was zero.The Company achieved a 100% completion rate of its work safety objectives.

During the reporting period, the Company was not punished for violating laws and regulations relatedto occupational health and safety, and the completion rate of the Company’s occupational healthgoals reached 100%.

The Company strictly complies with laws and regulations such as theLaw of the People’s Republic ofChina on the Prevention and Control of Occupational Diseasesand theProvisions on the Supervisionand Administration of Occupational Health at Work Sites. It has formulated systems including the

Occupational Disease Management Standards,Occupational Hazard Monitoring and EvaluationManagement System,Occupational Hazard Warning and Notification System,Occupational HazardEmergency Plan,Occupational Hazard Project Declaration Standards,Occupational Health and SafetyTesting Standards, andOccupational Hazard Protection Equipment and Facility Management System,and has obtained ISO 45001 Occupational Health and Safety Management System certification.Upon identification, the types of occupational disease hazards in the Company mainly include physicalfactors, dusts, and chemical substances. Among them, physical factors include noise, electric weldingarc light (ultraviolet radiation), and other radiation; dusts involve glass wool dust, grinding wheel dust,electric welding fume, and other dusts; chemical substances cover fluorides, potassium hydroxide,sodium carbonate, solvent gasoline, n-hexane, manganese and its inorganic compounds, zirconiumand its compounds, benzene series, esters, ketones, alcohols, acrylic acid, etc. The Company entrustsa qualified third-party institution to conduct occupational hazard factor monitoring every year, reportsthe monitoring results to the Linping District Work Safety Bureau, and then files them in theoccupational health management ledger. At the same time, the Administrative Department of theCompany feedbacks the monitoring results to the production department, and the productiondepartment notifies the employees of each position in the workshop of the occupational diseasehazard factors and their concentration values at their positions by posting notices or circulating them,and also informs the employees of the protective measures.The Company conducts daily equipment monitoring in response to the monitoring results, regularlyorganizes special safety training for the prevention and control of occupational diseases, and alsoconducts a special physical examination for employees on occupational diseases once a year. Duringthe reporting period, the Company focused on improving noise hazards by updating the equipmentof old machines and providing employees with 3M noise-protection earplugs and other protectivegear.In addition, the Company pays close attention to the mental health of employees, sets up employeerelations positions, expands employee communication channels and platforms, and timelyunderstands the mental state of employees. It also offers employee mental health courses, andthrough course lectures, stimulates the enthusiasm of students for discussion and interaction, andpromotes the orderly development of employee mental health work.

Occupational Health

Robam’s Work Safety Goals

fire accidents

Zero

serious injury accidentsmass poisoning incidents

implementation rate ofthree-level safety education

%100%99

rectification rate ofpotential safety hazards

Robam’s Occupational Health Goalstimely transfer rate for occupational prohibitionsimplementation rate of safety training for job transfer (including secondment for more than three days)pre-employment health examination rate forfront-line employeescompletion of occupational health procedures forfront-line employees leaving their positions

100%

occurrence ofoccupational diseasesZero

Environmental, Social, and Governance Report 2024HARMONIOUS DEVELOPMENT

Environment Protection

6.1 Environmental Management

6.2 Climate Change Response

6.3 Energy Use

6.4 Water Resources and Packaging Materials

6.5 Circular Economy

6.6 Emissions and Wastes Management

6.7 Ecosystem and Biodiversity Conservation

P75P78P81P83P85P87P90

6.1 Environmental Management

To comprehensively strengthen environmental management, Robam has established an EmergencyManagement Committee as the highest governing body for environmental management. ThisCommittee is responsible for guiding, supervising, and coordinating environmental protection initiativesacross the Company. Administration Department serves as the executive body for environmentalmanagement, tasked with implementing Committee decisions, enforcing environmental policies, andcoordinating environmental affairs. Within the Administration Department, the Emergency ResponseTeam is in charge of conducting systematic identification and assessment of environmental factors,implementing environmental emergency preparedness and response measures and organizingregular environmental safety training to enhance employees’ environmental awareness andemergency response capabilities.The Company strictly adheres to national laws and regulations, including theEnvironmental ProtectionLaw of the People’s Republic of China,Water Law of the People’s Republic of China,Water PollutionPrevention and Control Law of the People’s Republic of China,Air Pollution Prevention and Control Lawof the People’s Republic of China, andLaw of the People’s Republic of China on the Prevention andControl of Environment Pollution Caused by Solid Wastes, as well as local regulations. Internal policiessuch as theEnvironmental Management System,Environmental Factor Identification and EvaluationManagement System, andEnvironmental and Occupational Health & Safety Performance MonitoringStandardsensure the effective operation and continuous improvement of the environmentalmanagement system. During the reporting period, theEnvironmental Management Systemwasrevised to re-evaluated the pollutants generated at each stage, and further clarified the controlrequirements and treatment processes for each pollutant, enhancing the standardization andeffectiveness of environmental management.Guided by the environmental protection principle of “giving priority to protection, focusing onprevention, conducting comprehensive treatment, engaging the entire Company, and enforcingaccountability for damage”, the Company implements the systematic environmental risk identificationprocess, comprehensive environmental management measures, ongoing environmental investmentsand ISO 14001 Environmental Management System certification. This approach ensures efficientresource utilization and effective control of pollutant emissions.The Company has established a systematic environmental risk identification process tocomprehensively identify and evaluate potential environmental impacts arising from its operations,products, and services.

Through systematic environmental factor identification, the Company has determined the followingcritical environmental factors: water pollution, air pollution, pollution caused by solid wastes, noisepollution and fire hazards. To effectively address those factors, the Company has implementedtargeted measures to control and minimize environmental impacts. These efforts also ensure thatthe Company’s operations adhere to all applicable laws, regulations, and environmental standards.

Identification Process of Environmental Factors

Scope Identification

Departments are responsible for identifying operational processes, products and serviceswhitin their mandate that may generate environmental factors.For each activity, product or service, departments should systematicaly assess specificenvironmental factors and their associated impacts (e.g. air emissions, water discharge,land pollution, energy consumption.)Identifcation should cover past, present and future scenarios, as well as normal, abnormal,and emergency situations.

EnvironmentalFactor Identification

Environmental factors are evaluated based on predefined criteria: frequency ofoccurrence, scope of impact, severity of harm, stakeholder concern levels, compliancewith laws and regulattions, controllability of factor and feasibility of mitigation measures.Each factor is scored, and the total risk value is calculated. Aggregate scores exceeding apredefined threshold classified as significant environmental factors.

EnvironmentalFactor Evaluation

Significant Environmental Factors and Mitigation Measures

SignificantEnvironmental Factors

Water Pollution

Wastewater is treated through sewage equipment. And regular water qualitytesting is conducted to verify adherence to discharge standards.

Mitigation Measures

Exhaust gases are purified using activated carbon adsorption and filter mediadust removal technologies. And emission equipment is routinely cleaned andinspected.

Air Pollution

Hazardous waste is centrally collected and entrusted to qualified entities. Andthe waste management standard is established.

Pollution Causedby Solid Wastes

Noise levels are minimized through equipment maintenance, lubrication, andwindows/doors closure. And noise level is regularly monitored.Noise Pollution

Fire extinguishers and suppression systems are installed across facilities.Regular safety inspections are conducted to identify and address potentialhazards and the emergency response plan is developed.

Fire Hazards

Environmental, Social, and Governance Report 2024ENVIRONMENT PROTECTION

To effectively manage and mitigate the environmental impact of corporate operations, the Companyemploys a comprehensive approach that includes regular environmental inspection, environmentalimpact assessments, emergency response drills for environmental incidents, environment protectionknowledge training, and stakeholder management. These initiatives are designed to minimize theCompany’s ecological footprint while also fostering a heightened sense of environmental responsibilityamong employees.

The Company adheres to the management principle of “Zero Environmental Pollution Incidents”.During the reporting period, the Company achieved this goal through rigorous implementation ofenvironmental management measures. In 2024, we invested RMB 8.3 million in environmentalprotection initiatives, resulting in effective control of key environmental impacts, including: water qualitymanagement, air emissions reduction, solid waste management, and noise pollution mitigation. Noenvironmental pollution incidents occurred during this period. Moreover, we have further strengthenedour environmental governance through ISO 14001 Environmental Management System Certificationand continuous improvement of the environmental management system.

2024 Robam Environmental Management Measures

EnvironmentalManagement Inspection

Performed routine environmental status inspections at all company bases.Conducted weekly EHS (Environment, Health, and Safety) specialized inspections.

Environmental ImpactAssessmentand Acceptance

Undertook environmental impact assessments, acceptances and final inspections for newor expanded projects.

Emergency Response

Drills forEnvironmental Incidents

Developed and implemented emergency response plans for potential environmental incidentsand organize environmental emergency drills to enhance the capability and efficiency ofresponses.Executed environmental disposal drills in 2024, meticulously reviewed the outcomes to identifystrengths and areas for improvement, thereby continuously enhancing the management ofunexpected situations.Environment ProtectionKnowledge Training

Offered training on environmental protection that includes topics such as environmental safety,proper handling of hazardous waste, emergency procedures for environmental equipment,classification of waste streams (solid, liquid, and gaseous), and emission standards. Thosemeasures are aimed at boosting employees’ awareness of environmental responsibilities.StakeholderManagement

Intensified environmental safety management with contractors, suppliers, and other stakeholdersby requiring them to identify environmental risks and complete environmental standards trainingprior to commencing work, undergo unannounced inspections during operations, and restoresites to the original state upon project completion.

6.2 Climate Change Response

Addressing climate change is a common challenge for countries and enterprises. The Companyactively responds to China’s goal of peaking carbon emissions by 2030 and achieving carbonneutrality by 2060. Referring to the recommendations of theInternational Financial Reporting StandardSustainability Disclosure Standard 2: Climate-Related Disclosures (IFRS S2)issued by the InternationalSustainability Standards Board (ISSB), the Company reviews its climate change management systemfrom four aspects: governance, strategy, risk management, indicators, and goals, identifies climatechange-related risks and opportunities, and integrates climate change mitigation and adaptation intodaily management.

To address the challenges and opportunities posed by climate change, the Company has establisheda systematic mechanism of identification and assessment. This Mechanism evaluates climate-relatedrisks and opportunities across short-term, medium-term, and long-term horizons via policy trendanalysis, industry bench-marking and expert consultations. The evaluation comprehensively coversCompany’s operations, upstream and downstream activities of value chains and potential financialimplications. Based on these outcomes, we formulate and implement targeted strategies to mitigateclimate change, supporting the sustainable development goals.

Robam’s Climate Change Management System

Governance

Incorporate climate change issues into the high-materiality issues of the Company’sESG management. The board of directors oversees and manages the Company’sclimate change issues.Relevant functional departments and subsidiaries incorporate climate changemanagement into the key points of their daily work.

Strategy

Actively identify the main sources of greenhouse gas emissions.Identify the risks of climate change on the Company’s operations and plan to integratethe risks and opportunities of climate change into the overall operational riskmanagement.Organize the design of the carbon neutrality path and actively explore the new“carbon-neutral” kitchen appliance model.

RiskManagement

Carry out relevant management actions in resource conservation, emission reduction,etc., to reduce greenhouse gas emissions caused by energy use.Encourage employees to work in an environmentally-friendly way to reducegreenhouse gas emissions.

Indicatorsand Goals

Regularly count and disclose greenhouse gas emissions and emission density, andevaluate the performance level of the Company’s climate change management.Conduct calculations based on consecutive annual greenhouse gas emission data tolay a foundation for formulating quantitative climate goals.

Environmental, Social, and Governance Report 2024ENVIRONMENT PROTECTION

In 2024, the Company completed the 2023 full-factory carbon inventory and preliminary greenhousegas (GHG) emissions assessment for the 2023 fiscal year. This process identified the primary energyconsumption patterns in production and office operations, mapped energy efficiency ratings of highlyenergy-consuming equipment, and provided robust data support and clear improvement directionsfor the Company’s carbon reduction initiatives.

Climate-related Risks and Opportunities and Mitigation Strategies

TypeDescription

Sphere ofInfluence

Potential Financial

Implications

Mitigation Strategies

Increase inoperating costsDecrease in revenue

·Reinforce production facilities to

enhance disaster resilience,establish emergency responseplans, and conduct regular disasterdrills.·Implement a diversified supply

chain system to avoid over-reli-ance on a single supplier andensure uninterrupted raw materialsupply during unexpected disrup-tions·Introduce intelligent logistics

management system to monitortransportation status in real time,dynamically adjust routes to avoidareas impacted by extremeweather, and ensure operationalcontinuity under adverse condi-tions.

Short-term

AcutePhysical risks

Extreme weather events(such as floods, typhoons,and droughts) can causedirect damage to productionfacilities, supply chains, andlogistics networks, potentiallyleading to production inter-ruptions, equipment damage,and delays in raw materialsupply.

Increase inoperating costsDecrease in revenue

·Regularly monitor shifts in

consumer preferences andanalyze market trends to ensuretimely adjustments to its productstrategies.·Gradually phase out high-ener-

gy-consuming products andreduce reliance on traditionalproducts to mitigate the marketrisk.Medium-term

Long-term

Growing consumer awarenessof environmental protectionand sustainability has shiftedmarket preferences towardlow-carbon and energy-effi-cient products. This trend maylead to a decline in demand fortraditional high-energy-con-suming products, potentiallyresulting in market shareerosion.

Increase inoperating costs

·Closely monitor changes in

domestic and international envi-ronmental regulations to ensure itsoperations remain compliant withthe latest policy requirements.·Implement proactive strategies to

advance low-carbon transitions,thereby mitigating compliancerisks.Short-termMedium-term

Long-termGlobally, climate-relatedregulations are becomingincreasingly stringent, withrising requirements for carbonemission caps and energyefficiency standards. Theseshifts may result in elevatedcompliance costs andexposure to penalties.

Decrease in revenue

·Regularly disclose progress on

climate change initiatives throughESG reports and other channels toenhance transparency.·Integrate climate change issues

into the Company’s managementstrategy and prioritize it as a keyfocus area for relevant businessdepartments.Medium-term

Long-termStakeholders, includinggovernments, customers, andinvestors, are increasinglyscrutinizing companies’ climatestrategies and managementmeasures. Failure to takeproactive actions could lead toreputation damage, underminebrand value, and erode markettrust.

Market

Policy andRegulation

Reputation

Risks

TypeDescription

Sphere ofInfluence

Potential Financial

Implications

Mitigation Strategies

Decrease inoperating costs

·Enhance resource efficiency inproduction processes throughtechnological innovation and oper-ational optimization, reducingconsumption of raw materials,energy, and water while loweringproduction costs and strengthen-ing market competitiveness.Medium-term

Long-term

Resourceefficiency

”nobrac laud“ eht yb nevirDgoals and green manufactur-ing policies, the Companypromotes efficient resourceutilization through technologi-cal innovation and processoptimization to reduce costs,seize opportunities in thegreen market, and build aneco-friendly brand image.

Increase in revenue

Decrease inoperating costs

·Launch energy-efficient homeappliances compliant with interna-tional energy efficiency standardsto minimize energy consumptionand carbon emissions duringproduct use.·Develop smart home appliances

integrated with IoT technology toenable real-time energy usagemonitoring and optimizing.· smargorp ”ni-edart“ tnemelpmI

and recycling services forend-of-life appliances to promoteresource circularity.

Short-termMedium-termLong-term

Driven by policy and marketdemand, home applianceproduct innovation is transi-tioning toward high efficiency,low-carbon environmentalprotection, and smart technol-ogy integration. By developinggreen products andvalue-added services, theCompany can enhancecompetitiveness and achievebusiness growth.

Decrease inoperating costs

·Transition to renewable energy

sources (e.g., solar, wind) toreplace traditional fossil fuels,reducing energy costs, cuttingcarbon emissions, and enhancingthe Company’s sustainabilityprofile.Short-termMedium-term

Long-termPolicy support and techno-logical advancements reducerenewable energy costs. TheCompany utilizes cleanenergy to lower energyconsumption costs whileenhancing corporate imageand brand reputation.

Productsand services

Energy sources

Opportunities

Environmental, Social, and Governance Report 2024ENVIRONMENT PROTECTION

The Company identifies potential risks such as outdated equipment, supply interruptions, and highcarbon emission intensity, as well as opportunities like achieving energy-saving targets, developingcutting-edge technological development, and establishing green factories through its energy-relatedrisks and opportunities identification process. In response to these risks and opportunities, theCompany adheres to the principle of energy conservation and emission reduction and implementsmeasures such as energy-saving technological upgrades. Those efforts continuously improve energyutilization efficiency and achieve dual improvements in environmental protection and economicbenefits.

Identification Process of Energy Risks and Opportunities

Internal factors include the Company’s mission, business objectives, energy-saving goals, productionscale, output volume, equipment advancement, production shifts, working hours, product scope,temperature and humidity conditions, lighting conditions in production sites, establishment of greenfactories, employee skills, and energy-saving awareness.External factors include political and regulatory environment,economic conditions, technologicaladvancements, natural environment, climatic conditions, customer demands, supplier stability,government supervision, energy efficiency ratings, energy consumption limits per unit product, directpower supply, energy usage rights trading, carbon emissions trading, and carbon neutrality goals.Each factor is evaluated for its impact level, categorized into high, medium, or low, to determine itssignificance and influence on the Company’s energy management system.

Based on internal and external environmental factors, potential risks (e.g., non-compliant production,outdated technology, supply interruptions, high carbon emission intensity) and opportunities (e.g.,achievement of energy-saving targets, development of advanced technologies, establishment of greenfactories) are identified.

The Company reviews its performance in energy management, evaluates the effectiveness of existingmeasures, and identifies areas for improvement.

Internal and

ExternalEnvironmental

FactorIdentification

ImpactAssessment

Risk andOpportunityIdentification

Performance

Reviewand Evaluation

Additionally, to strengthen expertise in carbon management, the Company actively organizedtraining and certification programs. During the reporting period, three employees participated inrelevant training. Of them, two employees completed the Product Carbon Foot-print Label andCarbon Neutrality Certification Program and one finished the Carbon Management System andCarbon Management Officer Training Program.

6.3 Energy Use

The Company has consistently prioritized energy management as a key focus area, establishing ascientific and systematic energy management organizational structure. An Energy ManagementSteering Group has been set up, with the primary responsible person of each unit serving as theenergy management leader for their respective units. This formed a comprehensive energymanagement network across the entire company, ensuring the smooth advancement of energymanagement initiatives.The Company strictly adheres to national regulations such asEnergy Conservation Law of thePeople’ s Republic of ChinaandRenewable Energy Law of the People’s Republic of China, andfollows the requirements of GB/T 23331 (Energy Management System Standards) to formulateinternal regulations including theEnergy Management SystemandProduction Energy ConservationManagement System. In 2024, the Company updated 43 energy management system documents,including theEnergy Management System,Energy Infrastructure Management System, andProduction Energy Conservation Management System, to further advance its energy managementsystem construction.

The Company’s primary energy consumption includes electricity, natural gas, and steam, which arethe main sources of greenhouse gas emissions. To ensure effective operation of the energymanagement system, the Company has established an energy-related risks and opportunitiesidentification process. This process comprehensively evaluates the impact of internal and externalenvironmental factors on energy management, identifies potential risks and opportunities, andimplements corresponding measures for response and improvement.GHG emissions per million RMB of revenue

In metric tons of CO2 equivalent/ million RMB

3.54

202220232024

3.42

3.11

Data Performance

GHG emission intensity：

In 2024, the GHG emissions per million RMB of revenue were 3.11 metric tons of carbon dioxideequivalent, representing a YOY decrease of 9.06%.

Environmental, Social, and Governance Report 2024ENVIRONMENT PROTECTION

To enhance energy efficiency and advance efforts in energy conservation and reduction, theCompany has established precise energy-saving objectives, targeting a 1% annual decrease inenergy consumption per unit. During the reporting period, the Company implemented an array ofinitiatives. These included streamlining production processes, deploying high-efficiency equipment,and conducting training programs to raise employee awareness on energy conservation. As a result,the Company exceeded its targets by significantly reducing energy consumption per unit of revenueby 7.51%.

Energy Conservation and Carbon Reduction Initiatives at Robam in 2024

Upgrade inEnergy-Saving

Technology

Implement localized energy-saving improvements for high-energy-consuming equipment inproduction workshops, such as energy-efficient upgrades to spray-blowing devices andstamping line compressed air systems.Leverage industry-leading energy-saving technologies, such as energy-saving optimization ofcompressed air systems, lighting systems, power distribution systems and intelligent controltechnologies, etc. A total of 54 energy-saving improvement projects were completed, achievingenergy savings and cost reductions of RMB 3.257 million, with 3,026.73 tons of CO2 equivalent

emissions reduced.

Digital EnergyManagement andEnergy Consumption

Analysis

Develop a single-unit energy consumption calculation model for high-energy-consumingequipment across mixed production lines at each facility, enhancing the original single-unitcomputing model. This enables the differentiation of energy consumption data for products frommixed-line production, offering robust data support for energy consumption analysis andproviding the foundational data framework to facilitate the digital transformation of energymanagement.Deploy IoT-enabled energy monitoring gateways and the energy consumption analytic platform,optimizing digital dashboards and data models to achieve visualization of energy flow.Conduct daily, weekly, monthly, and annual energy consumption data collection and analysis.Perform in-depth analysis of excessive energy consumption zones and budget vs. actualsavings discrepancies, followed by monthly meetings to review energy consumption acrossdepartments and provide recommendations.

RenewableEnergy Utilization

Utilize factory rooftops to install solar photovoltaic systems, generating 6.989 million kWh of cleanelectricity annually, directly powering production processes.EnergyConservation Education

Regularly organize energy-saving training programs to enhance employees’ awareness andpractical skills in energy management and emissions reduction.

6.4 Water Resources and Packaging Materials

The Company’s main source of water is externally purchased municipal water. The Company hasimproved its water management system by establishing a comprehensive inspection system for watersupply networks and equipment across the production process. Any water leakage is repaired in atimely manner to eliminate water waste. At the same time, the Company reduces water consumptionand continuously explores water-saving opportunities through measures such as regular inspections,energy-saving technological improvements, and water-saving education.

Water Resource Utilization

The Company’s production materials mainly include raw materials such as cold-rolled plates,galvanized plates, and stainless-steel plates, as well as packaging materials such as cartons andfoam. The Company explores the potential for material conservation in production, packaging, office,and other processes, and continuously improves material utilization rates through digital management,process improvements, and other means to achieve efficient production.

Raw Materials and Packaging Materials

The Implementation of Water-Saving Measures of Robam Appliances in 2024

Regular Inspections

Strengthen water management in office buildings and restrooms by regularly inspecting waterfixtures for prolonged water flow and leaks.

Energy-savingTechnology Upgrades

Modify the cooling tower from the original open type to a closed type to reduce water vaporvolatilization.When the cooling tower is replenished with water, there is a risk of damage to the float ball. Whenthe float ball malfunctions, it will cause water overflow. So the overflow port has been modified torecycle the overflow water when there is an overflow phenomenon, eliminating water waste.Technologically transform the spray system of the embedded ultrasonic cleaning line. Byoptimizing the pipeline structure, reduce the formation of scale and pipeline congestion, therebyimproving the cleaning efficiency and reducing maintenance costs.Conduct energy-saving renovations on the pump house. By introducing an intelligent controlplatform and variable-frequency control technology, achieve demand-based supply andintelligent anti-error management to reduce energy consumption.

Water-Saving Education

Strengthen water-saving publicity and education by posting water-saving promotional stickersat major water-using points to enhance employees’ awareness of water conservation.

Robam Appliances’ Management Measuresfor Raw Materials and Packaging Materials in 2024

Digitize daily workflow processes andmaterial usage to achieve paperlessoperations.

DigitalManagement

Change the material base support fromplastic or wooden materials to ironmaterials to improve the reuse rate ofproduction auxiliary materials.

Change in Production

Auxiliary Materials

The single-component siliconesealant packaging improvementproject has reduced the packagingweight.

ProcessImprovement

Environmental, Social, and Governance Report 2024ENVIRONMENT PROTECTION

6.5 Circular Economy

The Company steadfastly embraces the principles of green development, actively engaging in thecircular economy. Through initiatives including recycled packaging, water reuse, and energymanagement, we strive to elevate our resource utilization efficiency.

The Company is dedicated to advancing the circular economy, with particular emphasis on resourcerecovery within production processes and the management of electronic waste recycling. We haveestablished an integrated system for whole-process resource recycling that enhances our resourceutilization efficiency continuously. Furthermore, we rigorously comply with international conventionsand have developed a comprehensive mechanism for the collection and processing of electronicwaste. This ensures that all our products maintain environmental friendliness throughout their entirelife-cycles.

Resource Recovery in Production Processes

In adherence to theBasel Convention, the Company strictly prohibits the export of electronic wasteto developing countries and regions, while enhancing its management of electronic waste.Annual procurement contracts with suppliers’ mandate that returned electronic components besent back from the market to relevant suppliers for disposal. Suppliers are required to providedocumentation of their agreements with qualified third-party e-waste disposal entities, alongwith proof of their credentials, guaranteeing the responsible treatment of electronic waste.

In 2024, in response to the State Council’sAction Plan for Promoting Large-Scale EquipmentRenewal and Consumer Goods Trade-Insand the latest guidelines from the Ministry of Commerceand other three departments regarding appliance trade-ins, the Company leveraged its industryleadership by introducing consumer-friendly trade-in policies. Our pilot programs at selected

E-waste Recycling Management

Robam Appliances’ Management Measures for Circular Economy in 2024

Recycled Packaging

The Company has initiated the circular pickup and delivery approach, employing reusablecontainers and collapsible boxes to enhance material utilization efficiency during transportoperations.Water Reuse

Cooling water in production process has been continuously recycled through cooling towers.Production sewage has been treated through wastewater treatment facilities, with a portion beingreclaimed and reused in production processes.Wastewater generated during the coating process has been filtered using RO reverse osmosismembrane technology, producing purified water reused in the coating operations.

Energy Management

Cleaned and reused defogger filter nets to extend their service life, thereby reducing energyconsumption and resource waste.

Environmental, Social, and Governance Report 2024ENVIRONMENT PROTECTION

For collected whole-unit products, the Company disassembles them and reuse recyclablecomponents, focusing specifically on recycling the recoverable parts. Additionally, a “Trade-Infor New” program has been initiated across all product categories within mainland China. Thisprogram operates on a “dismantling + installation + subsidy” model, providing dismantling andinstallation services to users seeking upgrades. Local agents have initiated recycling services,with regional maintenance staff visiting customers' homes to dismantle and collect usedappliances, or arranging for consumers to mail them in. Upon completion of the recyclingprocess and receipt of the new product, customers receive trade-in subsidies. It ensures bothexcellent customer service and proper disposal of end-of-life products.

provincial and municipal marketing centers focused on providing recycling and replacementservices for kitchen appliances such as range hoods, gas stoves, and dishwashers. Weadhered to national subsidy standards, providing 15% subsidies for Level 2 energy-efficientproducts and 20% subsidies for Level 1 energy-efficient products. By combining governmentsubsidies with corporate resources, we supported consumers in upgrading their kitchenappliances, promoting green consumption.

6.6 Emission and Waste Management

The Company has developed theSewage Treatment Management Systemand a series of practicaldocuments, such as theSpraying Sewage Treatment Operation Instructionand thePM DailyMaintenance Operation Instruction for the Third-Line Sewage Treatment Equipment, to standardizeand refine the operation behavior and management process of the entire wastewater dischargeprocess.The Company handles sewage discharge permits in accordance with the requirements of the stateand local governments, strictly implements pollutant discharge declarations and registrations, andhas established a sewage treatment system to detect indicators such as chemical oxygen demand(COD) and ammonia nitrogen (NH3-N) in the wastewater generated during production and operation.The wastewater is discharged up to standard through the discharge outlet.

To proactively address environmental protection requirements, the Company has installed onlinemonitoring equipment at the effluent outlets of its wastewater treatment facilities. This ensuresreal-time monitoring of wastewater emissions and continuous enhancement of environmentalmanagement effectiveness.

Furthermore, the Company actively takes measures to reduce exhaust gas emissions. In 2024, byupdating and optimizing the electrocoat paint color paste, the Company successfully lowered thevolatile organic compounds (VOC) content in the materials, effectively reducing the emission ofpollutants during the electrocoat curing process.

The Company effectively monitors exhaust gas emissions and ensures that all emission indicatorsmeet local and industry standards through strict treatment and detection measures.

Wastewater Discharge Management

The main air pollutants generated during the Company’s production and operation include gas fluegas, canteen cooking fumes, powder spraying dust, etc. The Company has developed practicaldocuments such as theSpraying Exhaust Gas Treatment Equipment Operation Instruction, theSafetyOperation and Maintenance Instruction for the Spraying Line Exhaust Gas Treatment Equipment, andtheSafety Operation and Maintenance Instruction for the Powder Spraying Curing Furnace ExhaustGas Treatment Equipment to refine the exhaust gas emission management work.

Exhaust Gas Emission Management

The Company strictly adheres to theLaw of the People’s Republic of China on the Prevention andControl of Environment Pollution Caused by Solid Wastes,Measures for the Administration of Permitfor Operation of Dangerous Wastes, and other relevant laws and regulations. We have established a

Waste Management SystemandWaste Management Standardsto ensure proper waste classification,standardized disposal practices, pollution prevention, and minimization of environmental impacts fromwaste generation. During the reporting period, the Company revised itsWaste Management System

in accordance with updated legal requirements and its actual production environment, refining wasteclassification to enhance management standardization.For waste generated in production process, the Company first sorts metallic waste: recyclable metalsare sold to downstream manufacturers as raw materials, while non-recyclable metallic waste istransferred to recycling facilities for reprocessing. Additionally, recyclable materials (plastics, paper,foam, etc.) are sorted and recovered, while non-recyclable waste is disposed of throughcommissioned third-party services. In 2024, the Company optimized its emulsion usage process byextending fluid lifespan, significantly reducing emulsion waste generation. Compared with 2023, theamount of waste emulsion decreased by more than 13 tons, representing a reduction of 30%.

Waste Management

Robam Wastewater Discharge Standards and Detection Indicators

DetectionIndicatorImplemented Discharge Standard

COD

Regularly entrust athird-party for detection

Regularly entrust athird-party for detection

DetectionMeasure

Grade 3 Standard of theIntegrated Wastewater Discharge Standard

(GB8978-1996)Indirect Discharge Limits of Ammonia and Phosphorus

Pollutants in Industrial Enterprise Wastewater

(DB33/887-2013)

NH -N

Robam Exhaust Gas Emission Categories and Emission Standards

CategoryImplemented Emission Standard

Natural GasCombustionExhaust Gas

Regularly entrust athird-party for detection

Regularly entrust athird-party for detection

DetectionMeasure

Implementation Plan for the Comprehensive Treatment of Air

Pollution from Industrial Furnaces in Zhejiang Province(Zhejiang Environmental Protection Letter [2019] No. 315)Emission Standard for Cooking Fumes in the Catering Industry

(GB 18483-2001)Canteen Cooking

Fumes

Regularly entrust athird-party for detection

Emission Standard for Air Pollutants from Industrial

Coating Processes (DB33 2146-2018)Spraying OrganicExhaust Gas

Environmental, Social, and Governance Report 2024ENVIRONMENT PROTECTION

6.7 Ecosystem and Biodiversity Conservation

The Company strictly adheres to relevant laws, regulations, and policies, including theLaw of thePeople’s Republic of China on Environmental Impact Assessment,Wild Animal Conservation Law ofthe People’s Republic of China,Regulations of the People’s Republic of China on Wild Plants Protection,and the State Council General Office’sOpinion on Further Strengthening Biodiversity Conservation.We integrate ecological conservation principles throughout the entire life-cycle of engineeringprojects.During the reporting period, the Company did not establish R&D facilities, production bases, oroperational sites within nature reserves, their surrounding buffer zones, or biodiversity-rich areas.All production activities, products, and services were confirmed to have caused no significant adverseimpacts on biodiversity.

The Company establishedthree key performance indicators for waste management: sorted wastestorage rate, waste collection and disposal rate, and hazardous waste non-harmful treatment rate.Through rigorous implementation of measures such as sorted waste storage, systematiccollection/disposal practices, and non-harmful hazardous waste treatment, all three indicatorsachieved 100% compliance as of the end of the reporting period, fully realizing the anticipatedobjectives of its waste management framework.

Robam Waste Categories and Treatment Measures

Robam Waste Management Process

Sheet metal scraps, wastecardboard boxes, waste foam,waste wood, waste plastic, etc.

Regularly tendered for sale orentrusted to qualified entities for

comprehensive utilizationBeverage bottles, foodpackaging, napkins, restroom

waste, etc.

Entrusted to the sanitation

department for disposalWaste generated duringconstruction processes

Entrusted to qualified entities for

disposalWaste grease produced from

normal canteen operations

Entrusted to qualified entities foron-site retrieval and cleaning

DescriptionTreatment Measure

Sludge from water treatment, paint residue,spent activated carbon, waste oil, waste oildrums, empty Witton bottles, siliconesealant packaging, alcohol bottles (orcontainers), oil-soaked rags and gloves,laboratory waste liquids, waste emulsion,grinding sludge, etc.

Entrusted to qualified entities forproper and standardized disposal

DescriptionTreatment Measure

Hazardous Waste

IndustrialWasteMunicipalSolid WasteConstruction

WasteWaste Grease

General Waste

CollectionClassified collection by relevant departments.

Removal & Storage

Waste is removed and stored by cleaning staff in accordance with regulations and isentrusted to qualified entitles for on-site removal and disposal.Proposal

Waste is disposed of by qualified entities or through periodic bidding processes for resale.

Prevention

During new, expansion, or renovation projects, responsible departments conduct priorenvironmental impact assessments and prioritize equipment/facilities with low-wasteemissions or filtration systems.

Inspection

The administrative department organizes regular inspection of daily waste managementpractices across functional units.

2024 Robam Conservation Measures for Ecosystem and Biodiversity

Site Selection Stage

Strictly adhere to territorial spatial planning and ecological conservation red-line requirements,prioritizing pre-designated industrial land for site selection.Conduct baseline ecological surveys on proposed sites to avoid nature reserves, key wetlands,and other ecologically sensitive areas.Compile an environmental impact assessment report analyzing potential effects of the project onsurrounding ecosystems.

Project Design Stage

Incorporate environmental protection facilities into overall design plans as required by EIAapprovals, ensuring they are simultaneously designed, constructed, and commissioned with themain project.Optimize site layout, allocate green spaces scientifically, and strategically minimize the impact ofproject construction on the surrounding ecological environment through scientific planning, whileutilizing greening measures to improve the regional ecological environment.

Construction Stage

Develop and implement environmental protection plans during construction, enforcing strictecological safeguards, limiting work zones, and mitigating harm to vegetation and wildlifehabitats.Enforce dust and noise pollution controls, dispose of construction waste compliantly, and preventsecondary damage on ecosystem and biodiversity.

ProjectCompletion Stage

Conduct thorough completion and acceptance inspections of environmental protection facilitiesto ensure that all environmental protection standards are met.Implement ecological restoration of the site, promptly restore vegetation in areas temporarilyoccupied during construction, and reduce the long-term construction impact on ecosystemsand biodiversity.Compile and legally publish a completion environmental protection acceptance report, whilemaintaining a comprehensive environmental protection archive that includes all necessarycertification and verification materials.

ProjectOperation Stage

Adhere strictly to wastewater, exhaust gas, and solid waste treatment standards, conductroutine environmental monitoring, identify environmental hazards promptly, and ensure pollutantdischarge compliance.Implement regular inspections of environmental protection facilities to ensure their optimaloperation, and publicly disclose environmental information as required to accept societaloversight.

IndicatorWaste Classification Storage RateWaste Collection and Disposal Rate

Hazardous WasteNon-harmful Treatment Rate

100%Achieved

Annual TargetAchievement Status

Environmental, Social, and Governance Report 2024ENVIRONMENT PROTECTION

Supply Chain Optimization

7.1 Supply Chain Security

7.2 Supply Chain Quality

7.3 Responsible Supply Chain

P93P96P98

7.1 Supply Chain Security

Robam Appliances places great importance on supply chain management, ensuring the efficiencyand sustainability of the supply chain through collaborative efforts across multiple departments.

To ensure supply chain security and stability, the Company implements a multi-layered integratedstrategy to build agile and adaptable supply chain capabilities. This enables rapid adaptation andresponsiveness to evolving market demands, technological advancements, and externalenvironmental changes, thereby efficiently mitigating uncertainties and sustaining competitiveadvantages.

Oversee comprehensive management of supplier social responsibility, including onboarding,evaluation, contract monitoring, and exit mechanisms for non-compliant suppliers; concurrentlyenhance overall supplier capability.Plan, implement, and optimize the Company’s logistics activities (transportation, warehousing,distribution) to ensure supply chain efficiency and fulfill customer demand.

Robam Division of Responsibilities of Supply Chain Management

Purchasing Department

Logistics Management

Department

Focus on quality control of suppliers, including restricted material management and supervision, andannual supplier audits (including review of social responsibility).Quality Control

Department

Assist in supplier audits, providing guidance and oversight with a focus on social responsibility.

Operations Management

Department

The Company is committed to “industrial synergy” and aims to have more than 50% of its supplierswithin the province as part of its local supply chain strategy.Building Supply Chain Resilience

In response to evolving customer demands and internal operational optimization challenges, theCompany has elevated supply chain digitalization as a critical strategic initiative to enhance overalloperational efficiency, accelerate responsiveness, and reduce risks and costs. Through real-timedata monitoring and analysis, the Company gains comprehensive insights into supply chain operationswhile promptly identifying and alerting potential issues. A tiered early-warning mechanism ensurestimely intervention by relevant personnel, safeguarding effectiveness and agility of operationalprocesses.

Supply Chain Digital Management

Related Process Standards

Standard Definitions

for Processes

and NodesDecomposition ofShipping Targetsfor Various Channels

Definition Standards

for Long Lead-time Materials

On-timeDelivery Standards

Special RequirementControl and Response

RequirementsStandards forAlert Lead TimeLead Time for Warehouse

Utilization NotificationAccuracy Analysis

for M+2Scenarios and

Standardsfor Transfer & ChangeStandards for LoadingOrder SatisfactionQuality Freeze and

Thaw Standards

Definition of Sources ofInventory without ChannelAlerts and ResponseStandards for Inventory

without ChannelStandards of Alerts

for Failure to

Follow the PlanAccuracy Standardsfor Pre-arranged Orders

New MaterialNotificationsStandards for Lead TimeData MaintenanceWork Order Kitting Alerts

and Link DefinitionsCompletion Standardsand Alert Requirements

Supplier Addresses

Standards forAchieving Supply GoalsClassification Standardsfor Material Categories

SupplierEvaluation Standards

Digital Monitoring and Alerting Themes

Process ExecutionMonitoring

Production and SalesCalendar Maintenance

Real-time Monitoring ofProcess Execution Nodes

Implementation ProcessDemonstration and Alerts

Automation ofProduction andSales to Free Manual

Production and SalesCalendar Maintenance

Online Productionand Sales Reporting

Channel Dispatch

Task Reporting

ProductionAchievement Reporting

DeliveryAlerts for Missing MRP DataSupplier Radar Chart

Alerts for On-timeDelivery Rate

Alerts for Overdue

Material Impact

Alert Pushing for Work Order Kitting

Demand Planning

Accuracy Analysis

for M+2

Accuracy Analysis

for M+1

Control of SpecialRequirements of Sales via

Office Automation (OA)

Satisfaction of Loading

Order DispatchesAnalysis of Reasons for Transfer & Change Requests

Alerts for Unfulfilled

Loading Orders

Quality FreezeAlert Pushing

Matching Degree of Demand,

Production, and Dispatch

Production Planning

Pushing forUnplanned Executions

Analysis of Production

Plan Completion

Accuracy Analysis ofPre-arranged Work Orders

Analysis of Locked Work

Order Change RatesAlerts for UnmatchedChannel Inventory

Alerts for MissingProduct Channels

Alerts for Missing Channel Orders

Utilization Rate of Three-dimensional Warehouse Facilities

Setting up Alert Levels

Level 1 Alert

Business Execution Personnel

Level 2 Alert

Department Heads

Level 3 Alert

EMT(Executive Management Team)

Robam Management of the Supply Chain ResilienceEstablish long-term stable partnerships with suppliers, sharing market insights and fostering collaborative innovation.

ot noitaroballoc gninepeed ”,gninoitisop tsoc“ dna ”gninoitisop dnarb“ fo metsys ecruoser ylppus kcart-laud a tnemelpmIensure supply chain stability.Deepening Partner Collaboration

Continuously expand supplier categories, reserve backup suppliers, and construct diversified supply network to enhancesupply chain adaptability.Timely introduce suppliers with unique advantages to meet demands for new products and technologies duringbrand/channel development.Adopt differentiated procurement strategies and implement flexible and diverse procurement solutions, tailored to productline characteristics, market trends, and brand positioning.

Diversified Supply Network

Localize supply chains networks to reduce transportation cycles, shorten supply times, and improve operational efficiency.Introduce short-cycle suppliers to accelerate response speeds and supply flexibility, ensuring rapid adaptation to marketchanges.Localized Supply Network

Establish supplier quality risk prevention systems for extreme weather events (e.g., typhoons, extreme heat) to safeguardbusiness continuity and sustainability.Risk Mitigation Mechanisms

Supply Chain Digitalization and Upgrading

Environmental, Social, and Governance Report 2024SUPPLY CHAIN OPTIMIZATION

7.2 Supply Chain Quality

Robam Appliances adopts a comprehensive approach to building a sustainable supply chainthroughout the product life-cycle. It has established supplier management documents such as theManagement Measures for Productive Materials Suppliers,Management Measures for UnreliableSuppliers, andBusiness Conduct Norms for Procurement Operations and Supplier Relations.The Company’s suppliers include production material suppliers and non-production materialsuppliers, among which production material suppliers cover three categories of suppliers: rawmaterials, general parts and outsourced parts. The Company classifies its suppliers into fourcategories: strategic, bottleneck, general and leveraged, based on procurement amount and supplyrisk.The Company conducts admission audits and routine performance evaluations for suppliers as partof its quality management efforts. Clear quality requirements are outlined for suppliers, focusing onincoming material quality, process quality, customer complaint quality, quality improvement, qualitycooperation, and quality system capabilities. In routine performance evaluations, the weight assignedto quality dimension is set at 30-35%, depending on the category of the supplier.The Company implements monthly, quarterly, and annual performance assessment mechanismsfor suppliers. Quarterly evaluations emphasize short-term incentives, using a “Red-Black List”rule for adjusting supplier order proportions and new product launches. Blacklisted suppliers undergoimprovement discussions. Annual evaluations emphasize cooperative relationship positioning.Suppliers are categorized into five-star levels based on overall evaluations of their daily performanceand sustainable development capabilities. Unqualified suppliers undergo elimination assessments.

Supply Chain Quality Management

Meanwhile, the Company has developed a “Direct-to-User Digital Integrated Supply Chain” systemcentered around the user, aiming to deepen the transformation of supply chain managementcomprehensively. This initiative establishes an integrated procurement, production, inventory, andsales delivery system that directly connects with users. The characteristics of this system are asfollows:

The system leverages integrated technologies such as Material Requirement Planning (MRP),Supplier Relationship Management (SRM), Manufacturing Execution Systems (MES), andWarehouse Management Systems (WMS). It establishes an intelligent, integratedprocurement-production-inventory-sales framework, visualizing and controlling the entireprocess—from user demand forecasting to production planning, material scheduling,manufacturing execution, and final delivery—via a supply chain digital map.Through digital integrated supply chain management, the Company maintains stable andcontrollable production plan achievement rates, while improving manufacturing productivity by 6%.Delivery efficiency has also improved from 93% to 95%, continuously elevating customersatisfaction.

Manage key performanceindicators such as quality on

a quarterly basis.

QuarterlyData Analysis

Select suppliers for the Red List

and Black List based onperformance rankings.

Selection ofRed-Black List Suppliers

Adjust order proportions and newproduct launches for suppliers on the

Red and Black Lists. Conductimprovement discussions with

suppliers on the Black List.

MeasuresQuarterly "Red-Black List" Assessment Process

for Robam Appliances Suppliers

Evaluate key performanceindicators and sustainabledevelopment capabilities of

suppliers annually.

Annual Data Analysis

Classify suppliers into five-star

categories: Excellent, Good,Qualified, Improvement Needed,and Elimination Required basedon performance rankings.

Five-Star Supplier

Classification

Provide various incentivemechanisms for excellent and

good suppliers, and initiateelimination assessments for

unqualified suppliers.

Measures

Annual "Five-Star" Assessment Process

for Robam Appliances Suppliers

In 2024, the Company launched the Annual Supplier Star Rating Improvement Program, jointlyimplemented by the Procurement Department along with the Process and Quality teams to drivetargeted enhancements. Compared to 2023, suppliers of Robam Appliances achieved a total increaseof 30 star-ratings in 2024, with eight new suppliers reaching four-star level or above.

Direct-to-User Digital Integrated Supply Chain System

Flexible manufacturingShortened cycle

Manufacturing

Adequate resourcesCost competitiveness

Procurement

Resource utilizationTechnologically advanced

Equipment

Planning

Digital operationEfficient collaboration

Precision deliveryProduction-sales balance

User

Quality

Superior quality

SalesSales forecastingDemand fulfillment

LogisticsDirect to customerTimely delivery

Planneddelivery datevisible to users

Manufacturing

processvisible to users

Logisticsinformationvisible to users

Directly engage end-users through direct delivery reforms, enabling unified inventory managementand distribution.Driven by demand, integrate intelligent forecasting and replenishment systems with agilemanufacturing and precision supply chain practices to ensure rapid order delivery.

Front-end Supply Chain

Mid-end Supply Chain

Collaborate deeply with suppliers using Vendor Managed Inventory (VMI) and Just-In-Time (JIT)logistics models. This ensures on-time delivery, maintains product quality, enhances costcompetitiveness, and fosters mutual benefits across the supply chain ecosystem.Back-end Supply Chain

Environmental, Social, and Governance Report 2024SUPPLY CHAIN OPTIMIZATION

7.3 Responsible Supply Chain

The Company requires 100% of selected suppliers to sign theSupplier CSR Guidelinesand theEnvironment, Occupational Health and Safety Commitment. These documents outline clearmanagement requirements regarding labor rights, anti-discrimination, forced labor prevention, childlabor management, working hours, overtime pay, minimum wage, freedom of association, and healthand safety. Violations may lead to immediate termination of procurement contracts, and legal actionswill be pursued against non-compliant suppliers.

Supplier Sustainability Management

The Company has built a supplier empowerment system around “Lean Maturity”, “ExternalLearning”, “Training”, and “Model Learning”, aiming to help suppliers improve product quality whilebuilding brand value and industry competitiveness.

Enhancing Supply Chain Capability

Lean MaturityExternal Learning

Model LearningTraining

Use systematic diagnostic tools,determine lean improvement areascomprehensively and across multiplelevels.

Benchmark external excellententerprises, broaden perspectives,and inspire innovative thinking.

Expand excellent improvementmodels internally, align with models,and collaborate for development.

Invite external senior professionals toshare experience to improve the team'sability and adapt to the project's needs.

Robam Appliances Supplier Empowerment System

Guided by lean maturity principles, the Company’s Supplier Empowerment Project integratesmodules such as lean production, intelligent manufacturing and digitalization, and factory costmanagement into its training curriculum. Project outcomes are evaluated using a lean maturity ratingsystem.In 2024, the Company launched the Supplier QCC + Lean Empowerment Program, initiating 24projects in total. The program engaged 23 suppliers in efforts to enhance efficiency and optimizeprocesses, generating a total annual benefit of RMB 2.3353 million.Throughout 2024, the Company organized quarterly benchmarking and exchange visits for supplierpartners to leading enterprises, primarily in the automotive and electronics sectors. Over 40 suppliersparticipated. These immersive site visits enabled suppliers to gain hands-on insights into advancedmanufacturing practices and lean tools, supporting the development of their own transformationroadmaps.In 2024, the Company successfully hosted multiple supplier training sessions, including twolarge-scale events focused on lean management and corporate social responsibility, with participationfrom over 200 suppliers. Additionally, nine specialized quality training sessions were held, coveringtopics such as PPAP, 8D, and RoHS fundamentals, reaching more than 150 suppliers in total.In 2024, the Company organized 4 internal model visits for suppliers, and commended outstandingsuppliers at the end of the year at the summary meeting of the supplier empowerment project, tomotivate all suppliers to improve together and further promote supply chain synergy and optimization.

Lean Maturity

External Learning

Training

Model Learning

The Implementation of Supplier Empowerment Project

of Robam Appliances in 2024 (Partial)

Environmental, Social, and Governance Report 2024SUPPLY CHAIN OPTIMIZATION

The Company includes suppliers’ performance in corporate social responsibility (CSR) as one ofthe criteria in its supplier selection process. In routine performance evaluations, CSR accounts for10% of the overall score, with assessment areas covering labor policies, occupational health andsafety, fire safety, and environmental management. Suppliers with outstanding overall evaluationsreceive corresponding incentives, with details of the performance evaluation mechanism outlined

.noitces ”tnemeganaM ytilauQ niahC ylppuS“ eht niAdditionally, the Company continues to empower suppliers to enhance their labor managementcapabilities by organizing external visits for supplier partners. They learn about employeemanagement methods from visited companies, fostering in-depth discussions among suppliers onissues related to employee incentives, employee responsibility, and other labor-related matters.In terms of supplier risk prevention and control, the Company realized interconnection withinformation from government credit systems during supplier introduction to monitor compliancerisks of new suppliers. Additionally, the Company conducts an annual comprehensive supplier riskreview, which includes monitoring of financial risks, operational risks, and any violations of laws orregulations. A robust supplier audit system is in place to effectively prevent non-compliantbehavior among suppliers.

Regarding the construction of green supply chain, the Company requires suppliers to clearly definetheir environmental responsibilities and outline environmental impacts as well as measures toreduce adverse environmental effects in procurement procedures and contracts. The Companyhas formulated theStrategic Supplier Selection Evaluation and Downgrading Criteria, withenvironmental management as a veto criterion, clearly defining restrictions on the selection anddowngrading of strategic suppliers. The Company adheres to the concept of green procurementand strives to minimize the impact of products on the environment by incorporating environmentalfactors into the management of design, quality, packaging and logistics, and by establishing asupplier incentive mechanism.

Suppliers must uphold employees’ human rights in a manner recognized internationally to ensuredignity and respect.Suppliers must not discriminate against employees based on race, color, age, gender, sexualorientation, ethnicity, disability, religious beliefs, political affiliation, union membership, nationality, ormarital status during recruitment, promotion, rewards, training opportunities, work arrangements,wages, benefits, penalties, or termination.

Suppliers should pay their employees at least the minimum wage required by local laws andregulations, as well as provide statutory benefits. In addition to compensation for normal workinghours, suppliers should also compensate employees for overtime in the proportion required byrelevant laws and regulations.

Labor andHuman Rights

Anti-discrimination

Wages and Benefits

Robam Appliances Supplier Social Responsibility Guidelines (Partial)

Suppliers are prohibited from using any form of forced labor.Prevention ofInvoluntary Labor

Hiring child labor or supporting such practices is strictly prohibited.Prevention ofChild Labor

Suppliers must comply with all applicable laws and regulations regarding working hours and overtime.Working Hours

Suppliers must respect employees’ rights to freedom of association, to form and join employee

organizations, to seek representation, and to bargain collectively, as permitted by local laws and

regulations.Freedom ofAssociation

Suppliers must strive to create safe working conditions and a healthy work environment for all their

employees.

Health and Safety

Robam Appliances Green Procurement ManagementSelect high-quality suppliers through comprehensive assessments, and integrate green productsinto strategic indicators.All equipment purchased by the Company must comply with national energy and energy-savingregulations, with priority given to high energy-efficiency rated equipment.

Green QualityManagement

Collaborate with suppliers using suitable raw materials and adhering to green design product andenvironmental guidelines.

Green DesignManagement

Establish a packaging standards project team, adopting standardized containers or designingspecialized tools.Green PackagingManagement

Evaluate suppliers’ transportation vehicles and logistics methods, adding new circular pickupmodes, planning reasonable routes and order quantities, and improving logistics efficiency, therebyreducing greenhouse gas emissions during transportation.Collaborate with logistics partners that adopt emission-reduction measures such as new energyvehicles and rail transportation to jointly build a green supply chain.

Green Logistics

Management

The Supplier Audit System of Robam AppliancesThe Company uses Supplier Relationship Management (SRM) platform to conduct CSRself-assessment questionnaires for suppliers. In 2024, in total of more than 120 suppliersparticipated in the self-assessment, covering suppliers accounting for over 80% of the totalprocurement value and all strategic core suppliers.

Supplier Self-Assessment

InternalAudits by theCompany

Third-Party

Audits

The Company formulates an annual supplier audit plan and organizes relevant internaldepartments to conduct comprehensive audits. These audits cover multiple areas such as productquality, labor policies, CSR, and supply chain credit risk. In 2024, the Company conducted writtenand on-site audits for 97 suppliers across all categories, including 5 end-product assemblysuppliers (OEM/ODM), 88 component suppliers, and 4 raw material suppliers. No violations wereidentified during these audits.In addition to internal audits, the Company commissions third-party agencies to conductCSR-related audits on suppliers. In 2024, third-party agencies carried out labor managementaudits for 63 suppliers, focusing on identifying any instances of child labor, forced labor, or otherserious violations of labor laws and regulations. No red-line violations were found, and the auditcompliance rate reached 100%.

Environmental, Social, and Governance Report 2024SUPPLY CHAIN OPTIMIZATION

The Company conducts annual audits on whether suppliers follow the Supplier CSR Guidelinesformulated by the Company and other supplier codes of conduct.Since 2020, the Company has recorded only one incident of supplier non-compliance. In 2021, asupplier was found to have serious labor risks during the annual CSR audit. The Company immediatelyclassified the supplier as unreliable and eliminated it in 2022. Following this incident, the Companyfurther strengthened its labor audits for suppliers, conducting supplier CSR evaluations annually.These evaluations cover not only direct suppliers, but also examine their relationships with tier-twosuppliers to prevent severe violations such as child labor or forced labor. Any supplier found to be inbreach of the standards is immediately added to the unreliable supplier list and subject to eliminationassessment.During the reporting period, no incidents of suppliers violating the relevant code of conduct werefound, and the approval rate of CSR audit reached 100%.The Company’s supply chain management strategic indicators include contract compliance rate,RoHS compliance rate, and procurement compliance rate—all of which achieved 100% during thereporting period. As of the end of the reporting period, a total of 126 suppliers obtained occupationalhealth and safety management system certification, and 195 suppliers obtained environmentalmanagement system certification. The Company will continue to promote social responsibility-relatedcertifications for suppliers and implement sustainable development management, working hand inhand with suppliers to build a responsible supply chain.

Responsible Mineral Management in the Supply Chain

Indicator

Contract Compliance RateRoHS Compliance RateProcurement Compliance rate

100%Achieved

Annual TargetAchievement Status

Circular Pickup Modes of Robam AppliancesTo enhance supply chain efficiency, the Company has reformed its traditional material transportation modes,shifting from a decentralized, multi-trip approach to a circular pickup mode. Under this mode, one or moretransport vehicles follow predetermined routes and schedules to collect materials from multiple suppliers anddeliver them collectively to the production base. This approach reduces transportation frequency and emptyload rates, effectively lowering transportation costs.At the same time, the circular pickup modes play a significant role in environmental protection. By reducing thenumber of transport vehicles and the travel distance, it significantly decreases energy consumption and carbonemissions, achieving both economic benefits and ecological sustainability.

RobamAppliances

Supplier ASupplier BSupplier CSupplier D

The Company’s product manufacturing process involves the use of Aurum (Au) and Stannum (Sn),which are conflict minerals. The Company adheres to the Responsible Business Alliance (RBA) andGlobal Enabling Sustainability Initiative (GeSI) principles, following the OECD guidelines for responsiblemineral management to manage and reduce risks in its supply chain. The Company pledges not topurchase or support conflict minerals from illegal mining activities or profits used to fund armedconflicts, explicitly prohibiting the purchase of raw materials from regions that do not respect humanrights, engage in illegal trade, or fund violence.The Company signsConflict Mineral Declarationswith all suppliers, requiring them to declare andensure that their products do not use conflict minerals from Congo and its neighboring countries.They must trace the sources of all products containing Aurum (Au), Tantalum (Ta), Stannum (Sn),Tungsten (W), Cobalt (Co), and colored gemstones, refrain from participating in or supporting conflictmineral mining, and ensure that upstream suppliers pass on conflict mineral managementrequirements.The Company conducts risk identification and management for mineral resource procurement, byintegrating a Supplier Conflict Minerals Survey into its Supplier Relationship Management (SRM)system. Suppliers are required to provide Conflict Minerals Reporting Templates (CMRT)，whileprimary smelters at the supply chain’s origin must undergo third-party Responsible MineralsAssurance Process (RMAP) audits, ensuring 100% compliance of all smelters used. In 2024, theconflict minerals survey covered all 18 electrical control suppliers involving conflict minerals, as wellas Tier-2 suppliers of 16 OEM manufacturers, achieving a 100% compliance rate.The Company has set 100% traceability of raw material origins as a key management objective. Byimplementing a rigorous quality management system and a digital Supplier Relationship Management(SRM) platform, it has successfully achieved end-to-end traceability for all product materials, furtherensuring product quality and compliance.Moving forward, the Company will continue to uphold its Conflict-Free Minerals Commitment, conductongoing supplier conflict minerals surveys, and advance responsible mineral sourcing practices tofurther enhance supply chain transparency and sustainability.

Environmental, Social, and Governance Report 2024SUPPLY CHAIN OPTIMIZATION

Shared Responsibility

8.1 Promoting Industry Development

8.2 Enthusiastic about Social Welfare

8.3 Promoting Cooking Culture

P105P106P111

8.1 Promoting Industry Development

The Company upholds an open and collaborative approach to innovation, driving continuousimprovements in independent R&D capabilities and fostering high-quality industry developmentthrough deep industry-academia-research integration, ecosystem collaboration, and standardizationefforts.The Company has established in-depth partnerships with leading universities such as WuhanUniversity and China Jiliang University, forming dedicated joint R&D teams to focus on breakthroughtechnologies like intelligent fume recognition. By combining academic research strengths withindustrial engineering expertise, the Company has successfully commercialized multiple technologicalachievements, providing sustained momentum for product innovation.Actively participating in key forums such as the National Light Industry Quality Management InnovationConference and the Asian Quality Function Deployment & Innovation Symposium, the Companyengages with industry experts to explore the latest trends in quality management and technologicalinnovation. Additionally, it regularly hosts technical workshops, inviting supply chain partners to discusscutting-edge applications in smart kitchen appliances, facilitating cross-industry collaboration andinnovation.Committed to advancing industry progress, the Company plays an active role in drafting national,industry, and association standards, either as a key contributor or lead developer, to help shape thefuture of the sector.

8.2 Enthusiastic about Social Welfare

The Company actively fulfills its social responsibility by establishing the Hangzhou Linping DistrictRobam Appliance Public Welfare Charity Foundation (“the Foundation” for short). The Foundationhas formulated regulations such as theHangzhou Linping District Robam Appliance Public WelfareCharity Foundation Charterand theHangzhou Linping District Robam Appliance Public Welfare CharityFoundation Charity Project Management Systemto systematically manage the Company’s charitableand public welfare projects. During the reporting period, based on the original foundation charter anddonation management system, the Company further developed theRobam Appliance Public WelfareCharity Foundation Donation Management System, a normative document to ensure the standardizedand transparent operation of charitable and public welfare projects, and continuously enhance theimpact and credibility of the Foundation.

Public Charity

The Implementation of Industry Development Promotion of Robam Appliances in 2024CategoryPerformance

The Company, in collaboration with Wuhan University, has developed intelligent cooking fumerecognition technology based on machine vision. By leveraging advanced algorithms, the systemenables precise detection of fume concentration. This technology has been successfully integrated intosmart range hoods, allowing for automatic adjustment of suction power based on real-time fume levels,significantly enhancing user experience and energy efficiency.The Company partnered with China Jiliang University to tackle core technologies of central purification

gnihsilbatse yB .metsys noitaulave xedni ”R“ eht fo tnempoleved eht no gnisucof ,smetsysmulti-parameter mathematical models for pollutant emissions and equipment conditions, the researchprovides a scientific foundation for product performance evaluation and has already been practicallyapplied to product optimization and upgrades.The Company participated in the 2024 National Light Industry Quality Management Innovation andImprovement Achievements Exchange Conference.The Company attended the 9th Asia Symposium on Quality Function Deployment and Innovation &Quality Improvement and Innovation Case Competition.The Company participated in the 4th meeting of the Working Group on Lean Six Sigma Methods andApplications.

yb dleh ecnerefnoc ”egnahcxE dna noitatneserP stluseR puorG CQ“ eht ni detapicitrap ynapmoC ehTthe Association for Quality of Zhejiang Province.

yb dleh ecnerefnoc ”egnahcxE dna noitatneserP stluseR puorG CQ“ eht ni detapicitrap ynapmoC ehTthe Association for Quality of Hangzhou City.In June 2024, the international IEC standard for range hoods, led by the Company, was officially releasedand implemented, marking a milestone where international standards for range hoods are now led by aChinese brand.The Company also led the development of two AI-related standards:

Healthy Home GeneralRequirements for Digital CookingandTechnical Specification for Evaluation of Intelligent Level ofHousehold Microwave Ovens, Ovens, Steam Ovens and Combined Appliances. Both represent the firstAI-related standards issued in their respective fields within the industry.During the reporting period, the Company led the development of 10 standards, including 1 internationalproposals, 3 national standards, and 6 group standards. The Company participated in the formulation of16 standards, including 10 national standards, 3 industry standards, and 3 group standards.

Industry -academia

-research cooperation

Industry exchanges

Participation instandard setting

In March 2024, Robam Appliances appeared at AWE2024 with a new positioning as a “Full-Cycle CookingSolution Provider”, unveiling its largest exhibition booth to date—a 1,600 m space—designed to showcaseintegrated solutions that cover the entire cooking process: before, during, and after cooking.

Robam’s full brand portfolio, including ROBAM, MQ, DACHOO, De Dietrich, and Culinary Origin, was exhibited.New double ultra-slim products were launched, setting a new benchmark in ultra-slim close-range suction technology.The booth design integrated real-life cooking scenes to deliver an immersive experience.

Hardware Exhibition

Software EcosystemThe ROKI Smart Cooking System was a highlight of the exhibition. Using AI technology, it offers users customizedcooking solutions and enhances the human-machine interaction experience.Interactive zones featuring intelligent products such as automated stir-frying pans allowed visitors to experience theconvenience of smart cooking firsthand.

This exhibition not only marked the Company’s strategic transformation from a traditional kitchen appliancemanufacturer to a comprehensive service provider of “hardware + software + content + ecosystem”, butalso set a new industry benchmark for full-cycle cooking services through the deep integration of technologyand human experience. As the initiator of the “China Kitchen Ecology Alliance”, Robam is actively promotingindustry collaboration, exploring product interconnection and smart scene applications. Through a more openecosystem, the Company is driving the upgrade of the kitchen industry and delivering a more convenient andefficient cooking experience for users.

AWE2024：Robam Appliance Promotes Industry Exchangeand Showcases Full-Cycle Cooking Solution

Environmental, Social, and Governance Report 2024SHARED PROSPERITY

The Foundation is guided by the principles of “aiding the vulnerable, repaying society, and improvingthe cooking environment for Chinese families”. Depending on the specifics of each project, theFoundation provides funding, goods, and other forms of assistance to approved social charity projects.During the project implementation, dedicated personnel from the project department monitor andmanage the progress. The Foundation leads by example and plays a leading role in the region,focusing on the areas of poverty alleviation, donations to education, disaster relief, and communitycharity. During the reporting period, a total of 21 public welfare charity projects were conducted, witha total investment of funds and materials amounted RMB 14.53 million.

Supported indigent family in Yunhe Street, Linping District, with a total donation of RMB 20,000 to helpimprove the living conditions of local households in need.Established a scholarship fund totaling RMB 130,000 in Chongqing University of Arts and Sciences tosupport impoverished students to complete their studies.Supported the Digital Cultural and Creative Park project of Chongqing University of Arts and Scienceswitha donation of RMB 195,000 to promote the development of education and cultural and creativeindustries.

Robam Appliances’ Charity Projects in 2024 (Partial)

Poverty AlleviationDonations to Education

Supported post-disaster reconstruction of Jieshishan County area in Linxia Prefecture, GansuProvince by donating a total of 1,380 kitchen appliances including range hoods, gas stoves, andcombi-steam ovens, valued at RMB 3.58 million, to improve the kitchen conditions in the affectedareas and help post-disaster recovery and reconstruction.Disaster Relief

Donated a total of RMB 1 million to establish a principal-preserved named fund with the HangzhouLinping Charity Federation in Zhejiang Province, to support local charitable initiatives and promotecommunity development.

Community Charity

The Company actively organized employee volunteer activities, consistently fostering charitableawareness and social responsibility among staff. The Company organized events such as the “3.5Learning from Lei Feng” Community Service, “Children’s Day—Hand in Hand” activities, LinpingDistrict New Year Rainbow Charity Run, Teacher’s Day appreciation, Double Ninth Festivalcelebrations, and provided high-temperature care visits to traffic police, firefighters, sanitationworkers, among other social welfare activities. These efforts extended to neighboring communities,not only igniting enthusiasm for contributions among all employees but also effectively driving regionalphilanthropic development.

In mid-December 2023, a 6.2-magnitude earthquake struckJishishan County, Linxia Prefecture, Gansu Province. TheCompany responded swiftly by donating materials worthRMB 3.58 million to support post-disaster reconstruction.Following close coordination with the Gansu CharityFederation and continuous follow-up, in July 2024, a total of1,380 kitchen appliances, including range hoods, gas stoves,and combi-steam ovens, were officially delivered to LinxiaPrefecture. These appliances will be used in nursing homes,welfare centers, schools, and indigent families in the affectedareas, significantly improving local kitchen conditions andsupporting recovery and rebuilding efforts.

Robam Supported the Post-Disaster Reconstructionin Linxia Prefecture, Gansu Province

During the reporting period, the Company was honored as “Excellent Case of Social Responsibility of PrivateEnterprises in Zhejiang Province”, “Pioneer 20” company in the 2024 Hangzhou Listed Companies ESG StrategicPhilanthropy Influence Ranking, “Special Contribution Award” of the 14th Philanthropy Festival” organized bysyobserve.com in China, “Third Yangtze River Delta Charity Star” and other honorary titles.

Honors and Awards

“Pioneer 20” company in the2024 Hangzhou ListedCompanies ESG StrategicPhilanthropy Influence Ranking

In order to enhance the Company’s support for public welfare andcharitable causes, and to stimulate the enthusiasm of allemployees to participate in public welfare, the Company’s seniorleaders set an example by organizing party members and leadersto carry out donation activities. In 2024, a total of 322 peopleparticipated in donations, with the total amount of donationsreaching RMB 784,200.

“Third Yangtze River Delta

Charity Star” and other

honorary titles“Special ContributionAward” of the 14thPhilanthropy Festival

total numberof participants

total amount ofdonations reaching784,200RMB

Environmental, Social, and Governance Report 2024SHARED PROSPERITY

The Company actively supports the initiative to build Zhejiang into a high-quality developmentdemonstration zone for common prosperity. Aligning the goals of common prosperity and ruralrevitalization with its corporate mission and vision, the Company is deeply committed to integratingthe new-era requirements of high-quality development into its business practices. With theoverarching goal of “meeting the people’s growing aspirations for a better life, leveraging RobamAppliances’ model effect, and contributing comprehensively to the development of Zhejiang’scommon prosperity demonstration zone,” the Company strives to fulfill its social responsibility throughconcrete actions that support both rural revitalization and the national common prosperity strategy.During the reporting period, the Company carried out donation and support projects in several regions,including Luosiqiao Village in Yunhe Subdistrict, Linping District, Hangzhou, Zhejiang Province; LingbiCounty, Suzhou, Anhui Province; and Fengshuling Town, Chun’an County, Hangzhou, ZhejiangProvince, making active contributions to common prosperity and rural revitalization efforts.

Common Prosperity and Rural Revitalization

Project

Donation for Giving Back to Hometown in Luosiqiao Village, Yunhe Street,

Linping District, Hangzhou City, Zhejiang Province

3,078,500

Subsidies for Dining Halls for Seniors in Luosiqiao Village, Yunhe Street,

Linping District, Hangzhou City, Zhejiang ProvinceSpring Festival Condolences in Luosiqiao Village, Yunhe Street, Linping

District, Hangzhou City, Zhejiang ProvincePaired Assistance in Fengshuling Town, Chun’an County, Hangzhou City,Zhejiang ProvinceMaterial Donation for Paired Assistance in Lingbi County, Suzhou City,

Anhui ProvinceMaterial Donation for Zhaojin Farmer Training School in Yaozhou District,

Tongchuan City, Shaanxi Province

313,11050,000100,000

25,00040,000

Amount (RMB)

Donation of Robam Appliances to Help Common Prosperity and Rural Revitalization in 2024

With the accelerated aging process in China, safety concerns related to senior individuals living athome have become increasingly prominent. As a leading enterprise in the kitchen appliance industry,the Company actively responds to national policies promoting age-friendly renovations. It thoroughlyimplements theMeasures to Further Boost the Consumption of Elderly Care Services and Improvethe Well-Being of Senior Residentsand other documents, integrating age-friendly concepts into bothproduct development and service innovation. Focusing on common safety risks encountered bysenior users during cooking—such as flame extinguishment caused by boiling over or unattendedcooking leading to dry burning—the Company has developed an intelligent gas stove safety solution.This product strictly adheres to age-friendly design standards and is equipped with a suite of safetyfeatures, including automatic flame failure protection, intelligent temperature sensing, and timedshut-off functions.

Social Contribution

The Company aims to assist low-income families in improving their outdated kitchen conditions and promote socialinclusion for vulnerable groups through the launch of featured programs such as the “Warm Kitchen Project” and the“Beautiful Kitchen Initiative”.The “Warm Kitchen Project” has been implemented across multiple regions in Beijing, Tieling City in Liaoning Province,Hangzhou City in Zhejiang Province, Ningbo, Jinhua, and Shaoxing. The project involves a series of processes such aspreliminary surveys, on-site inspections, delivery and installation, final acceptance and confirmation, etc., to providefree replacement services for kitchen appliances such as range hoods and gas stoves to local low-income families.This initiative aims to help people in need to improve their kitchen cooking conditions. During the reporting period, theproject covered 1,472 households of needy families, with donated products valued at approximately RMB 4.8 million.The “Beautiful Kitchen Initiative” covers Linping District, Yuhang District, and Jiande City in Zhejiang Province, focusingon helping low-income families to upgrade their outdated kitchens and improve their quality of life. During the reportingperiod, the project renovated 73 kitchens with a total investment value of approximately RMB 800,000.

afterbefore

Special Projects: “Warm Kitchen Project” and “Beautiful Kitchen Initiative”

4 This donation data includes the amount donated by Robam.

Environmental, Social, and Governance Report 2024SHARED PROSPERITY

8.3 Promoting Cooking Culture

As a cooking-focused national enterprise, the Company upholds the concept of “nourishingintelligence and educating through food”, actively promoting cooking culture. The Companyestablished a unique Cooking Experience Center within the industry, continuously researching therelationship between products and cooking practices. Concurrently, the Company initiated a seriesof online and offline events such as the China Cooking Competition and Cooking Creators Conference,enabling more people to experience the joy of cooking.The Company established the world’s first Global Culinary Art Center in Hangzhou, covering over8,000 square meters. The center is divided into four parts, showcasing the historical evolution ofChinese cooking, Robam Appliances’ 40-year innovation journey and achievements, demonstratingthe beauty of products and scenes through museum-style displays, and integrating cooking basicsresearch into a cooking experience pavilion. Rooted in an international perspective and bridging thepast with the future, the center spreads Chinese cooking culture worldwide through sensoryexperiences, emotions, heritage, innovation, technology, humanities, and global connections.

The Company also actively participates in Zhejiang Province’s “Trade-in and Age-Friendly HomeRenovation” initiative, and strictly implements the requirements of theImplementation Guidelines forTrade-in and Age-Friendly Renovation of Consumer Goods in Zhejiang Province. According to thepolicy, individuals aged 6079 are eligible for a 50% subsidy on qualifying appliance purchases, whilethose aged 80 and above may receive up to a 60% subsidy. Two of the Company’s intelligent gasstove products have been officially included in the government subsidy catalogue, significantlyreducing the cost barrier for senior consumers to adopt smart kitchen appliances.In addition, in response to the national subsidy policy, the Company launched the “Free Gas SafetyInspection” public welfare initiative, providing free on-site inspection and maintenance services forrange hoods and stoves (regardless of brand) that have been in use for over five years. This initiativefollows a “Four Inspections and Four Maintenances” standardized process—inspecting controlsystems, airflow, combustion status, and gas safety, alongside professional cleaning, maintenance,and usage guidance. The initiative effectively mitigates potential kitchen safety risks, thereby improvingoverall household gas safety.

As of the end of the reporting period, Robam Global Culinary Art Center had received 1,269 groupsof internal and external clients, with a cumulative total of 42,932 visits. The Center had hosted 354events, attracting 10,355 participants.

The end ofreport period

groups of internaland external clients

1,269

total numberof visits

42,932

total numberof events

attractingparticipants

10,355

Environmental, Social, and Governance Report 2024SHARED PROSPERITY

The Company emphasizes the dissemination of food education culture among student groups. InApril 2022, the Ministry of Education issued theCompulsory Education Labor Course Standards (2022Edition), explicitly listing “cooking and nutrition” as goals for grades 1-9. The Company activelyresponded by collaborating with the Linping District Ministry of Education in Hangzhou, ZhejiangProvince, to create the “Perfect Food” food education project, dedicated to establishing a completefood education chain of “food education base + food education courses + food education activities”.By the end of the reporting period, the Company had established 20 food education teaching basesin local schools, all of which were operational. The equipment in these bases adheres to the highestsafety standards, and the Company specially designed and developed electromagnetic stovessuitable for student cooking, ensuring a safe learning environment for culinary education.The Company continues to improve its food education curriculum system by collaborating witheducation experts and professional teachers from multiple primary schools to jointly develop foodeducation textbooks. From content structure to presentation format, the materials have beensystematically optimized to align with the cognitive characteristics of children aged 6-12 while ensuringpractical applicability in teaching. Within these courses, students not only engage in hands-on cookingactivities but also learn about culinary traditions, dining etiquette, the laws of nature, and nutritionalknowledge. This immersive experience allows them to appreciate the richness of Chinese culinaryculture. Collaborative cooking strengthens emotional bonds—between students as well as betweenchildren and their families—adding warmth to both classrooms and homes. Ultimately, this initiativefosters students’ overall development and physical and mental well-being.

During the reporting period, the Company also leveraged its professional strengths in the kitchenappliance sector to provide expert support for events such as the inaugural “Perfect Food”LinpingChildren Chef Competition and the Grand Canal Culinary Challenge in Linping District.

On November 23, 2024—marking the 14th anniversary of the Company’s listing—Robam launched the “NationalCooking Day” public welfare initiative. The initiative seeks to bring together people who love cooking and cherishlife and turn the act of cooking into a nationwide feast Through the joyful experience of cooking. It aspires totransform cooking into a heartfelt expression and recording of care and affection, while promoting the conceptof family values and a healthy lifestyle.On the day of the event, the Company hosted an internal “Cooking Carnival”, engaging employees through avariety of activities designed to ignite their passion for cooking and enhance their sense of belonging and unity.At the same time, Robam’s offline stores across the country held synchronized events, inviting consumers tojoin. Through live cooking demonstrations and hands-on experiences, consumers were able to discover the joyof cooking, learn new skills, and develop a deeper appreciation for culinary culture.This public welfare initiative drew widespread attention and was featured in an in-depth segment by CCTV’sofficial programTogether into the Future. The coverage further amplified public awareness and recognition of“National Cooking Day”, encouraging healthier lifestyles and greater appreciation of cooking culture, andfostering a more positive social atmosphere.

The National Cooking Day

The Company firmly believes that cooking is a universal language and a vital bridge for cultural exchange. Inresponse to the General Secretary’s initiative of “Inviting 50,000 young Americans to China for exchange andstudy over the next five years”, Robam welcomed the delegation of U.S. university students of “UnderstandingChina” program in July 2024 for a visit and immersive experience. The delegation consisted of over 20 Americanstudents from world-renowned institutions such as Harvard University, the University of Chicago, and CornellUniversity, along with student representatives from Peking University. During their visit to the Robam Global CulinaryArt Center and Future Factory, the students experienced the integration of AI with Chinese culinary traditions. Theevent offered a unique perspective on the fusion of traditional cuisine and digital kitchen appliances, furtherpromoting cultural exchange and mutual understanding between China and the United States.

“Understanding China”—U.S. University Student Delegation Visits the Global Culinary Art Center

Environmental, Social, and Governance Report 2024SHARED PROSPERITY

Governance Performance

Environmental Management

Environmental Performance

Annual environmentalinvestment expenditureNumber of employeeenvironmental training sessionsNumber of cases punished forviolations against environmentalprotection laws and regulationsAmounts of penalties for majoradministrative penalties imposedby ecological and environmentaland other relevant authorities forenvironmental incidents duringthe reporting period

RMB 10,000//RMB 10,000

1,050.00

935.00830.00

1212

Economic Performance

Indicators Unit202220232024

Indicators Unit202220232024

Indicators Unit202220232024

Indicators Unit202220232024

Operating revenueTotal assetsNet profit attributable toshareholders of the listed companyBasic earnings per share

RMB 10,000RMB 10,000RMB 10,000RMB/share

1,027,150.061,503,982.53

157,240.49

1.67

1,120,189.581,121,265.421,677,953.131,704,325.83

173,278.93157,740.06

1.831.67

Employee anti-bribery andanti-corruption training coverage rateAverage hours of director anti-briberyand anti-corruption trainingDirector anti-bribery andanti-corruption training coverage rateManagement anti-bribery andanti-corruption training coverage rateNumber of anti-bribery andanti-corruption training sessionsNumber of incidents of anti-briberyand anti-corruption litigationNumber of incidents of bribery andcorruption reported by employees

%hour%%///

32.0030.00

100.00

29.00

100.00100.00

1110

Anti-Unfair Competition

Amounts involved in litigation orsignificant administrative penaltiesresulting from the Company’sunfair competition behavior duringthe reporting period

RMB 10,000

Average hours of employee anti-briberyand anti-corruption training

hour8.005.558.00

100.00100.00100.00

8810

100.00100.00100.00

Anti-Bribery and Anti-Corruption

ESG Data Tables and Notes

Environmental, Social, and Governance Report 2024ESG Data Tables and Notes

Natural gas

Gasoline by mobile sourcesDiesel by mobile sources

Total PV power generation

Indirect energy consumption

Purchased steamPurchased electricity

Clean energy consumption

Clean energy consumptionby energy type: natural gasClean energy consumptionby energy type: solar energyClean energy proportionby energy type: natural gasClean energy proportionby energy type: solar energyTotal energy consumption

cubic metertontonMWMWH

MWH

GJMWH

MWH

cubic meterMWH%%MWH

5,246.66

50,277.19

10,562.00

5,246.66

7,757.32

3,550,000.004,335,200.004,080,000.00

Direct energy consumptionMWH45,152.7356,111.5452,519.19

22.9425.4125.99

100.0894.2288.48

10.0110.0110.01

47,343.3050,399.4146,341.00

7,214.00

48,344.89

6,989.00

43,636.9554,638.9051,110.80

3,550,000.004,335,200.004,080,000.00

87.9885.8086.33

6,989.00

12.0214.2013.6795,429.92108,953.87100,864.08

9.00

52,842.33

8,794.50

7,757.32

Total energy intensity(per unit of revenue)MWH/million RMB9.299.73

Energy Consumption

Notes:

[1] According to theGreenhouse Gas Emission Verification Reportissued by an independent third-party verification agency, the Company has conducted traceable reviews ofnatural gas and purchased electricity data for fiscal years 2022 and 2023.[2] In 2024 and 2023, the photovoltaic (PV) power generation capacity remained consistent with that of 2022; however, the total PV power generation in 2023 saw a significantincrease compared to 2022. This increase was primarily due to the completion of the PV installation in Production Sector Four by the end of 2022, with grid-connected powergeneration starting in December 2022.

Notes:

[1] Scope 1 greenhouse gas (GHG) emissions include direct GHG emissions from natural gas, gasoline, and diesel consumption, calculated using emission factor methods. Theemission factors and related parameters are sourced from the China Energy Statistics Yearbook (2022), Guidelines for the preparation of provincial greenhouse gas inventories(Trial) (2011), and Guidelines for Greenhouse Gas Emission Accounting and Reporting for Land Transport Enterprises (Trial) (2015). GHGs considered include CO2, CH4, and N2O,with GHG equivalence calculated using IPCC AR6 GWP 100-year average values (GWP 100).Scope 2 GHG emissions include indirect GHG emissions from purchased electricity and purchased steam consumption, calculated using emission factor methods. Specifically, theemission factor for purchased electricity is based on the national grid average emission factor for China. For 2022, the factor is derived from the Notice on the Work Related to theManagement of Corporate Greenhouse Gas Emission Reporting in the Power Generation Sector for the Period 2023-2025; for 2023, the Zhejiang provincial average CO2 emissionfactor from the Announcementof theMinistry of Ecology and Environment and the National Bureau of Statisticson the release of the2021electricitycarbon dioxide is used;and for 2024, the national grid average CO2 emission factor published in the Announcement on the 2022 Power CO2 Emission Factors is applied. The emission factor for purchasedsteam is sourced from the Guidelines for GHG Accounting and Reporting for Other Industries (Trial) issued by the National Development and Reform Commission (2015).The Company has retrospectively disclosed relevant GHG emission data for the 2023.

Water Resources

Total water withdrawal

Total water discharge

cubic metercubic meter

723,076.00683,068.00683,418.00

519,177.00603,124.00483,206.00203,899.0079,944.00200,212.00

0.200.070.1817,436,846.0020,658,846.0019,384,983.88

Notes:

[1] All water withdrawn by the Company is sourced from municipal water supplies.[2] Total water consumption = total water withdrawal - total water discharge.

Total water consumption

Water intensity (per unit of revenue)

cubic metercubic meter/RMB 10,000cubic meterTotal recycled water

Greenhouse Gas Emission

Scope 1 GHG emissionsScope 2 GHG emissionsTotal GHG emissionsGHG emissions per million revenues

tCO2e8,070.5510,045.269,187.45

28,313.2028,293.9525,660.1236,383.7538,339.2134,847.57

3.543.423.11

tCO2e

tCO2e

tCO2e

/million RMB

Total PV power capacity

Indicators Unit202220232024Indicators Unit202220232024

Indicators Unit202220232024

Environmental, Social, and Governance Report 2024ESG Data Tables and Notes

PMSOx

NOxVOCs

tontontonton

1.611.30

1.391.291.25

0.140.130.12

6.486.216.01

1.10

Total waste gas emissionscubic meter1,309,940,000.001,608,900,000.001,512,100,000.00

Volume of non-hazardous wasteby disposal method: recycling/reuse

ton28,778.0030,935.1027,755.42Volume of non-hazardous wasteby disposal method: incineration

ton

550.00546.77

532.10

Total non-hazardous wasteton29,328.0031,481.8728,287.52

Non-hazardous waste intensity

(per unit of revenue)

ton / million RMB2.8552.8102.523

TN ton3.3111.1093.480

Industrial wastewater dischargecubic meter268,495.00297,246.00195,559.00Domestic wastewater dischargecubic meter250,682.00323,878.00287,647.00COD ton

6.174

6.320

2.312

NH3-N ton

0.0900.1000.028

TP ton

0.0390.0440.014

Total wastewater dischargecubic meter483,206.00519,177.00603,124.00

Emissions and Solid Waste Management

0.0300.0320.027Hazardous waste intensity

(per unit of revenue)

ton / million RMB

35.29

Volume of hazardous wasteby disposal method: recycling/reuse

ton

40.6339.84

299.49

Total hazardous wasteton

304.29353.23

264.20

Volume of hazardous wasteby disposal method: incineration

ton

263.66313.39

//RMB 10,000

During the reporting period, the numberof incidents of fines or penalties due toviolations of safety and health regulationsrelated to products and servicesThe number of products sold or shippedthat need to be recalled due to safetyand health reasonsAmounts involved in major liabilityincidents related to product and servicesafety and quality during the reportingperiod

Product Quality Management

R&D expensesPercentage of R&D expensesin operating revenueNumber of R&D personnelPercentage of R&D personnelNumber of trademark applicationsduring the reporting periodNumber of trademarks approvedduring the reporting periodNumber of patent applicationsduring the reporting periodNumber of patents grantedduring the reporting periodNumber of invention patents grantedapplied to main businesses duringthe reporting periodNumber of valid patentsduring the reporting period

RMB 10,00039,161.4838,736.8641,

365.94

%Person%//////

3.81

18.23

1,351

3.46

16.76

17.29

1,530

3.69

2,1851,0911,45528643213,2444,6055,635

Social Performance

R&D and Innovation

Indicators Unit202220232024

Indicators Unit202220232024

Indicators Unit202220232024

Environmental, Social, and Governance Report 2024ESG Data Tables and Notes

User Service Management

User satisfactionCustomer complaint resolution rate

%%

98.66

91.13

98.02

94.50

97.80

96.60

Information Security and Privacy Management

Number of information securitytraining sessionsNumber of employees receivinginformation security training sessions

/Person

3,523

3,675

2,970Amounts involvedin data security incidents

RMB 10,000Amounts involvedin customer privacy breach incidents

RMB 10,000

Employee Hiring

Number of Employees

Total Number of EmployeesPerson5,0955,4825,166Number of Minority EmployeesPerson——195189

By Gender Group

Male Person3,2553,4723,273Female Person1,8402,0101,893

By Category

Total numberof general employees

Person4,9205,2654,941Total numberof senior management employees

Person323557Total numberof middle management employees

Person143182168

By Education Background

Employees withPhD degrees

Person883Employees withmaster’s degrees

Person200244262Employees withbachelor’s degrees

Person1,4991,6181,558Employees withjunior college and below

Person3,3883,6123,343

By Employment Type

Number of employees by labor contractPerson3,9415,0324,822Number of employees by labor dispatchPerson1,154450344

By Age Group

Under 30 years oldPerson1,4001,3701,171

50 years old or abovePerson36232736930 to 50 years oldPerson3,3333,7853,626

By Function

Production personnelPerson1,9371,8501,882

Sales personnelPerson1,4671,7581,621Technical personnelPerson929881893

Finance personnelPerson176178187Management personnelPerson586815583

Indicators Unit202220232024

Indicators Unit202220232024

Indicators Unit202220232024

Indicators Unit202220232024

Environmental, Social, and Governance Report 2024ESG Data Tables and Notes

Employee Training

Total number of employees trainedPerson 5,0955,4825,166

Notes:

[1] Employee training coverage rate = Total number of employees receiving training / Total number of employees.[2] Average training hours per employee = Total training hours for employees in the category / Number of employees in the category.

Employee training coverage rate

%100.00100.00100.00

Average hoursof training received by employees

hour31.8330.7946.10

By Gender Group

Male hour35.1528.9545.67Femalehour25.9533.9846.85

By Category

General employeeshour31.6330.7646.66

Senior management employeeshour21.2119.4813.33Middle management employeeshour40.8533.9140.91

Total employee training expenditureRMB 10,000279.80135.6697.99Number of employee training sessions/378385397

Notes:

[1] Employee turnover rate = Number of employees who left during the reporting period / (Number of employees in the category at the end of the reporting period + Number ofemployees who left during the reporting period) × 100%.

Labor contract signing rate%100.00100.00100.00Social insurance coverage rate%100.00100.00100.00Employee medical examinationcoverage rate

%100.00100.00100.00Percentage of employees subjectedto regular performance and careerdevelopment evaluation

%100.00100.00100.00

Other Indicators of Employment

Employee Turnover Rate

Employee Turnover Rate

%13.6617.7914.85

By Gender Group

Male%13.9317.6515.03Female %13.1718.0314.54

By Age Group

Under 30 years old%17.8924.4323.96

50 years old or above%1.3614.848.6630 to 50 years old%12.9515.3412.05

Indicators Unit202220232024Indicators Unit202220232024

Environmental, Social, and Governance Report 2024ESG Data Tables and Notes

Supplier Management

Total number of suppliers/324329Number of supplierssigning Supplier Code of Conduct

/324329Number of localization suppliers/175180

Audit pass rate%100.00100.00Number of suppliersaudited based on the Company’ssupplier assessment system

/

10199

100.00

Notes[1] Upon verification, discrepancies were identified in the statistics of employee volunteer support activities for 2022 and 2023. The Company has retrospectively disclosed thecorrected data.

Social Welfare

Amount of charitable donationsRMB 10,000Amount invested in rural revitalizationRMB 10,000Value of materials donatedfor rural revitalization

RMB 10,000Number of beneficiariesof rural revitalization initiatives

PersonNumber of employee volunteerparticipations

/Duration of volunteer activities

hour

608.50413.00338.00Amount invested in social welfareRMB 10,000624.291,529.001,453.00

28.50242.00317.00

435.41405.60480.00

7,0007,0008,000

4092312021,328.00986.50938.00

Occupational Health and Safety

Number of employees in positionsexposed to occupational diseases

Person1,6921,692Transfer rate for occupationalcontraindications

%

100.00100.00

Number of employees sufferingfrom occupational diseases

Person

Numberof workplace safety accidents

/

Compliance rate of monitoringof occupational hazard factors

%

100.00100.00

Numberof employees involvedin work-related fatalities

Person

Numberof work-related fatalities

/

Numberof safety emergency drills

/1723

Safety training coverage rate

%

100.00100.00

1,873

100.00

100.00

100.00

Notes:

[1] Safety training coverage rate = Number of employees covered by safety education / Total number of employees.

Implementation rateof safety training for job transfer

(including secondment for more than 3 days)

%

100.00100.00

Total hoursof safety training

hour16,106.0016,271.00

100.00

100.00100.00100.00

143.30194.51242.39

21,000.00

Employee work-relatedinjury insurance coverage rate

%Investmentin employee work-related injury insurance

RMB 10,000

Indicators Unit202220232024Indicators Unit202220232024

Indicators Unit202220232024

Environmental, Social, and Governance Report 2024ESG Data Tables and Notes

Index for Shenzhen Stock Exchange Self-Regulatory Guidelines forListed Companies No. 17—Sustainable Development Reports (Trial)

BENCHMARKING INDEX

Disclosure RequirementsCorresponding Chapters

Chapter 1 General ProvisionsESG Management SystemChapter 2 Sustainability Information Disclosure Framework

ESG Management SystemEach Chapter of the Report

Chapter 3 Environmental Information DisclosureSection 1 Responding to Climate ChangeResponding to climate changeClimate Change ResponseSection 2 Pollution Prevention And Ecosystem ProtectionPollutant emissions

Emissions and Waste ManagementWaste treatmentEcosystem and biodiversity conservationEcosystem and Biodiversity ConservationEnvironmental compliance managementEnvironmental ManagementSection 3 Resource Use and Circular EconomyEnergy useEnergy UseWater resource useWater Resources and Packaging MaterialsCircular economyCircular Economy

Chapter 4 Social Information Disclosure

Section 1 Rural Revitalization and Social ContributionRural revitalization

Enthusiastic about Social WelfareSocial contributionSection 2 Innovation-Driven Development and Tech Ethics

Innovation-driven developmentR&D and Innovation

Disclosure RequirementsCorresponding Chapters

Robam’s main business involves the R&D, manufacturing, and sales ofkitchen appliances. The Company does not engage in scientific researchor technological development in ethically sensitive fields such as life

sciences or artificial intelligence; therefore, this topic is not applicable.

As of the end of the reporting period, Robam had no accounts payable(including notes payable) exceeding RMB 30 billion or accounting for morethan 50% of total assets. None of the entities within the consolidatedfinancial statements were required to disclose overdue payments to SMEson the national enterprise credit information publicity system. Therefore,

this topic is of low relevance to the Company.

Tech ethicsSection 3 Suppliers and CustomersSupply chain securitySupply Chain OptimizationFair treatment of SMEsProduct and service safety andquality

Quality Management

User ServiceData security and customer privacy protectionInformation Security and Privacy ProtectionSection 4 EmployeesEmployees

Chapter 5 Sustainability Governance Information Disclosure

Section 1 Sustainability Governance MechanismsDue diligence

ESG Management SystemStakeholder communicationSection 2 Business ConductAnti-bribery and anti-corruptionAnti-unfair competition

Intellectual Property Management

User ServiceAnti-Bribery and Anti-Corruption

Chapter 6 Appendix and Glossary

Employee Rights and BenefitsEmployee Development and Promotion

Occupational Health and Safety

Environmental, Social, and Governance Report 2024BENCHMARKING INDEX

Index for GRI

UsageDeclaration

Robam Appliances reported the information referenced in this index for GRI from January 1 toDecember 31, 2024 according to the GRI standard.GRI usedGRI 1: Foundation 2021

Anti-Bribery and Anti-CorruptionIntellectual Property ManagementInformation Security and Privacy Protection

Quality Management

User ServiceResponsible Supply ChainEmployee Rights and BenefitsAnti-Bribery and Anti-CorruptionIntellectual Property ManagementInformation Security and Privacy Protection

Quality Management

User ServiceResponsible Supply Chain

2-12-22-32-42-62-72-92-102-112-122-132-142-162-22

GRI StandardDisclosuresChapter of the Report

GRI StandardDisclosuresChapter of the Report

About Robam AppliancesPreparation IntroductionPreparation IntroductionPreparation IntroductionAbout Robam AppliancesEmployee Rights and BenefitsEmployee Development and Promotion

Occupational Health and Safety

ESG Data Tables and Notes

Corporate GovernanceCorporate GovernanceCorporate GovernanceESG Management SystemESG Management SystemESG Management SystemESG Management SystemESG Management SystemAnti-Bribery and Anti-CorruptionIntellectual Property ManagementInformation Security and Privacy Protection

Quality Management

User ServiceResponsible Supply ChainEmployee Rights and Benefits

GRI 2:

General Disclosure 2021

2-23

Organizational profileIncluded in the organization’ssustainable development reportReporting period,reporting frequency and contact personInformation restatementActivities, value chainsand other business relationshipsEmployeesGovernance structure and compositionNomination and selectionof the highest governance bodyChairman of the highest governance bodyThe supervisory role of the highest governancebody in terms of management impactDelegate responsibility for managing impactsThe role of the highest governance body in thesustainable development reportCommunication of key issuesStatement on Sustainable Development StrategyPolicy commitments

2-24

2-25

Integration policy commitments

Procedures forremedying negative impacts

Preparation Introduction

See Each Chapterof the Report for DetailsManagement of Material Topics

Employee Rights and Benefits

2-262-272-292-30

GRI 3:

Material Topics 2021

Management of Material TopicsManagement of Material TopicsManagement of Material Topics3-13-23-3

ESG Data Tables and Notes

Climate Change ResponseEmployee Rights and Benefits201-1201-2201-3

Enthusiastic about Social Welfare203-1

Mechanisms for seeking adviceand raising concernsCompliance with laws and regulationsApproaches tostakeholder engagementCollective bargaining agreement

Process of determining material topicsList of material topicsManagement of material topics

GRI 303:

Water andEffluents 2018

Water Resource Use

Circular EconomyWater Resource Use

Circular EconomyESG Data Tables and Notes

303-1303-2303-4

Interaction between organization andwater as common resourcesManaging drainage related impactsWater discharge

ESG Data Tables and Notes303-5Water consumption

GRI 302:

Energy 2016

ESG Data Tables and Notes

Energy UseCircular Economy302-1302-4

Energy consumption within the organizationReducing energy consumption

GRI 205:

Anti-Corruption 2016

Anti-Bribery and Anti-CorruptionAnti-Bribery and Anti-CorruptionAnti-Bribery and Anti-Corruption205-1205-2205-3

Operation sites that have conductedcorruption risk assessmentCommunication and training ofanti-corruption policies and proceduresIdentified corruption incidents and actions taken

Economic value directly generated and distributedFinancial impacts and other risks and opportunitiesarising from climate changeDefined benefit plan obligations and otherretirement plans

Infrastructure investmentand supporting services

GRI 201:

EconomicPerformance 2016

GRI 203:

Indirect EconomicImpacts 2016

Environmental, Social, and Governance Report 2024BENCHMARKING INDEX

GRI 414:

Supplier SocialAssessment 2016

Responsible Supply ChainResponsible Supply Chain414-1414-2

New suppliers screenedusing social evaluation dimensionsNegative social impactof supply chain and actions taken

GRI 401:

Employment 2016

ESG Data Tables and NotesEmployee Rights and BenefitsEmployee Rights and Benefits401-1401-2401-3

New employee employment rateand employee turnover rateBenefits provided to full-time employees

(excluding temporary or part-time employees)

Parental leave

GRI 403:

Occupational Healthand Safety 2018

Occupational Health and SafetyOccupational Health and SafetyOccupational Health and Safety403-1403-2403-3

Occupational health andsafety management systemHazard identification,risk assessment and accident investigationOccupational health services

Occupational Health and SafetyOccupational Health and SafetyOccupational Health and Safety403-4403-5403-6

Occupational health and safety affairs:

workers’ participation,consultation and communicationOccupational healthand safety training for workersPromote workers’ health

Occupational Health and SafetyOccupational Health and Safety

ESG Data Tables and Notes403-7403-8403-9

Prevent and mitigate occupational healthand safety impacts directly relatedto business relationshipWorkers covered byoccupational healthand safety management systemInjury from workplace

ESG Data Tables and Notes403-10Work-related health problems

GRI 305:

Emissions 2016

ESG Data Tables and Notes

ESG Data Tables and Notes

ESG Data Tables and Notes305-1305-2305-4

Direct (scope 1) greenhouse gas emissionEnergy indirect(scope 2) greenhouse gas emission

Greenhouse gas emission intensity

ESG Data Tables and Notes305-7NOx, SOX and other major gas emissions

GRI 306:

Waste 2020

Emissions and Waste ManagementEmissions and Waste Management

ESG Data Tables and Notes306-1306-2306-3

Production ofwastes and major impacts related to wastesManagement ofsignificant impacts related to wasteWaste generated

ESG Data Tables and Notes306-4Waste transferred from disposal

ESG Data Tables and Notes306-5Wastes for disposal

GRI 404:

Training andEducation 2016

ESG Data Tables and NotesEmployee Development and Promotion

ESG Data Tables and Notes404-1404-2404-3

Average number of traininghours per employee per yearStaff skills upgrading programand transitional assistance programPercentage of employees receiving regularperformance and career development assessment

Employee Rights and Benefits

ESG Data Tables and Notes405-1

Diversification ofgovernance institutions and employees

GRI 405:

Diversity and EqualOpportunity 2016

Employee Rights and Benefits

Responsible Supply Chain407-1

Operating points andsuppliers whose freedom of associationand collective bargaining rights may be at risk

GRI 407:Freedom ofAssociation andCollective Bargaining 2016

Employee Rights and Benefits

Responsible Supply Chain408-1

Operating points andsuppliers with significant riskof forced or compulsory labor events

GRI 408:

Child Labor 2016

Employee Rights and Benefits

Responsible Supply Chain409-1

Operating points and suppliers with significant riskof forced or compulsory labor events

GRI 409:

Forced orCompulsory Labor 2016

User Service417-1Requirements for productand service information and identification

GRI 417:

Marketing andLabeling 2016

Employee Rights and Benefits402-1Minimum notice period for operation change

GRI 402:

Labor/ManagementRelations 2016

Responsible Supply Chain308-1New suppliers filteredby environmental assessment dimension

GRI 308:

Supplier EnvironmentalAssessment 2016

GRI StandardDisclosuresChapter of the ReportGRI StandardDisclosuresChapter of the Report

Environmental, Social, and Governance Report 2024BENCHMARKING INDEX

ASSURANCE STATEMENT

133134

0571-86187810wg@robam.comwww.robam.com

Hangzhou Robam Appliances Co., Ltd.

Environmental, Social,and Governance Report 2024